Netherton Green Care Home

Bowling Green Road, Netherton, Dudley DY2 9LE
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9.3 120 Reviews
  • Netherton Green Care Home, Dudley
Netherton Green offers a safe setting for older people to receive personalised care and support. Four houses make up the purpose built home, providing different types and levels of care for short or long term requirements.

The home is situated in a pleasant residential area, close to the centre of Dudley and offers comfortable accommodation within a warm and welcoming environment. Bright and airy rooms have been furnished and decorated to the high standard expected in a Advinia care home.

Both hot and cold options are available at mealtimes and the in-house chef fully understands residents’ needs and dietary preferences to make sure they receive food that they find both satisfying and enjoyable.

Residents can continue to enjoy their pastimes in the home or even start new ones with the help of the dedicated activity co-ordinator, always on hand to suggest new ideas and help clients to achieve a fulfilling lifestyle. Organised activities are available as well regular trips out, visiting entertainers, a hairdresser and a mobile library.

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Care Provided by Netherton Green Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 120 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Multiple Sclerosis
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Ella Clifford (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (120)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Netherton Green Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £895
    • Self-Funded Nursing Care from £1,250

  • Respite Offer - 14 days for the price of 10
  • (these prices are only a guideline, please contact Netherton Green Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Netherton Green Care Home Reviews (120)

Total of 120, showing 1-20
9.3

Netherton Green Care Home has a Review Score of 9.3 (9.311) out of 10, based on 20 reviews in the last 2 years. Over all time Netherton Green Care Home has 120 reviews.

Overall Experience

  • 76
  • 34
  • 5
  • 3
  • 2

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Review from Lyndon F (Daughter of Resident) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom was it the home for 5 years. She was treated with the care dignity and love she needed. all the staff were polite caring nothing was to much trouble the care was. excellent.

Reply from Paul Lawson, National Sales Manager at Netherton Green Care Home

Thank-you very much for taking the time to leave us a review it's very much appreciated. Best wishes to you all.


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Review from C H (Friend of Resident) published on 13 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If you want to have your relative cared for then this is the home to use. The staff are amazing. Nothing matters but the client's needs. Fabulous home. Wonderful staff. Activities schedule above and beyond. Thank you.

Reply from Paul Lawson, National Sales Manager at Netherton Green Care Home

Thank you so much for your lovely review and recommendation. Kind regards.


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Review from E B (Daughter-in-law of Resident) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff great and cheered my mother-in-law up with the Halloween party. Well done. Thank you.

Reply from Paul Lawson, National Sales Manager at Netherton Green Care Home

Thank-you very much for your review and high ratings. Best wishes.


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Review from K G (Granddaughter of Resident) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My nan has been in this home for roughly 4 weeks after moving from another nursing home in the area. From what I have observed on my visits the staff are lovely and always willing to help. My nan always appears to be clean and comfortable.
Food options are much better than in her previous home and
there are more options for activities.

Reply from Paul Lawson, National Sales Manager at Netherton Green Care Home

Thank-you very much for your review and it's fantastic that your gran has settled in so well and is happy living at Netherton Green. Best wishes.


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Review from G S (Husband of Resident) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with care homes is virtually nil, which is why with trepidation I chose Netherton Green because of its locality to my home. After two weeks, my fears were blown away. The items overleaf are a true reflection of my opinion. The staff work very hard to make sure everyone is happy and contented,
when help is needed the staff are always ready to help.
Entertainment is ideal for the residents who remember the nineteen fifty's.

Reply from Paul Lawson, National Sales Manager at Netherton Green Care Home

Thank-you so much for your lovely review and we are delighted that we were able to make the transition into care as easy as possible for you. We will pass on your kind comments to the team. Best wishes.


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Review from J G (Daughter of Resident) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After a very bad experience at another nursing home, Netherton Green is a breath of fresh air. Within a week I have been able to put my full trust in the staff. Mum is always well-fed, clean and treated with dignity and care. The communication from all staff is exceptional. Always informing me on my
daily visits of her health and well-being. Thank you to all the staff at Netherton Green

Reply from Paul Lawson, National Sales Manager at Netherton Green Care Home

Thank-you so much for your lovely review and we are delighted that we were able to assist your mum after a previous bad experience in another care home. We will pass on your kind words to the team. Best wishes.


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Review from Wayne J (Son of Resident) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Personalised care for my dad, cannot fault staff, very caring, nothing too much trouble. Meals are excellent and if Dad doesn't like anything will make him something different, nothing too much trouble. A big thank you to all the caring staff/team/manager.

Reply from Paul Lawson, National Sales Manager at Netherton Green Care Home

On behalf of the team, thank you for your review and compliments. We are delighted that your dad is doing so well. Best wishes.


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Review from Dawn G (Daughter of Resident) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved into Darby House end of June. Settled very quickly and appears to be happy. Staff extremely helpful and very caring towards all patients. Staff go out of their way to assist with anything he requires. 100% satisfied with the care he has received.

Reply from Paul Lawson, National Sales Manager at Netherton Green Care Home

Thank you very much for your review and kind comments. It's fantastic that your dad has settled in so well and is happy at Netherton Green. We will pass on your compliments to the team. Thanks again and best wishes.


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Review from C S (Sister of Resident) published on 25 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolute 100% satisfied with the care of my brother. A great team of staff. He is happy, contended and safe in this wonderful homely environment. A big thank you to the management and staff for their kindness, patience and humanitarian approach to my brother and other residents.

Reply from Erica Neal, Manager at Netherton Green Care Home

Thank you so much for a lovely review, it is always appreciated when the care and compassion of our great management and staff team is recognised in such a positive way. I am pleased your brother is happy at Netherton Green, this is always our goal to ensure people are treated with care, respect and consideration. At Advinia we are proud of our Colleagues at Netherton Green for the great work they do.


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Review from J B (Daughter of Resident) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care for my Dad, he is kept clean and shaved daily. Nothing is too much trouble, the staff is brilliant and always willing to help. My Dad's on end-of-life care and I couldn't have wished for better care of him. The nurse goes above and beyond to help and to keep my Dad comfortable in his
final days. They have made this easier.

Reply from Paul Lawson, National Sales Manager at Netherton Green Care Home

Thank you very much for your lovely review which we will share with the team. Best wishes.


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Review from Gail G (Daughter of Resident) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is outstanding, Dad's on palliative care and coming to the end of his life, I couldn't have wished for better care. The staff are very helpful, the care given to Dad is brilliant, they keep him spotless even though I know he can be difficult sometimes. His final days are comfortable and with
great support to me.

Reply from Paul Lawson, National Sales Manager at Netherton Green Care Home

Thank you very much for your review and best wishes to your dad and all the family.


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Review from D B (Daughter-in-law of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law moved into Netherton Green Care Home in December 23. Se settled in straight away. She enjoys the activities and entertainment that one last provides for the home. All the staff are very welcoming and friendly. I think we made a very good choice.

Reply from Paul Lawson, National Sales Manager at Netherton Green Care Home

Thank you for your review. We are delighted that you are happy with your choice of Netherton Green for your mother-in-law and that she has settled in so well. Best wishes.


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Review from C B (Son of Resident) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Netherton Green since Dec 23, the care she receives is first-class. She settled in straight away and enjoys the many activities that the activities and well-being coordinator arranges. All the staff are really nice.

Reply from Paul Lawson, National Sales Manager at Netherton Green Care Home

Thank-you very much for your review, it's wonderful that your mother has settled in so well and is enjoying her stay at Netherton Green. Best wishes.


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Review from T H (Daughter-in-law of Resident) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all lovely and friendly. Very clean and warm grounds, pretty to look at. Lots of activities for residents to do.

Reply from Jack Hendy, Home Manager at Netherton Green Care Home

Thank you for the wonderful review, I will ensure your kind words are shared with our team.


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Review from Margaret R (Niece of Resident) published on 28 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am having difficulty in getting a response for receiving a refund from Advinia. As of 11/09/2023, it is now 83 days. This does not comply with their terms and conditions. We have had several telephone calls and emails to various staff, also solicitor has emailed them and still no response. We are
owed over £7k and have funeral expenses and other bills to pay.
Our relative passed away on June 19th 2023. This matter is very stressful, especially at this sad and difficult time.

Reply from Jack Wildman, Home Manager at Netherton Green Care Home

Dear Margaret,
I am sorry to hear that Advinia have not yet processed your refund. As all of the necessary steps have been taken at home level, we have now escalated this review to head office. I understand that this can be a difficult time, please be assured that this is being dealt with by our Finance Team at Head Office, who will contact you regarding this matter.


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Review from John L (Brother of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great all round care for my brother from all the staff and management. My brother is very happy there. I cannot fault the care and attention from staff and management to residents. Great communication to relatives. A wonderful home.

Reply from Paul Lawson, National Sales Manager at Netherton Green Care Home

Thank you so much for your lovely review, which we will pass on to the team. Best wishes.


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Review from Christopher H (Son of Resident) published on 26 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Netherton Green's strength is its staff; always efficient, helpful, considerate and caring.

Reply from Jack Wildman, Home Manager at Netherton Green Care Home

Hello, Christopher, and thank you for your review. It is wonderful to hear your kind comments towards our staff; I will ensure these are shared with the team.


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Review from J B (Wife of Resident) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband is being well looked after and seems quite content.

Reply from Paul Lawson, National Sales Manager at Netherton Green Care Home

Thank you very much for your review. We are delighted that you feel that your husband is being well looked after at Netherton Green. Best wishes.


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Review from Craig H (Son of Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my mum is beyond what we thought she would receive. The carers are always polite and interacting with all residents. Luckily, my mum is able to be taken on days out, which is a nice added bonus. They also arrange for entertainment (i.e. singers) to come in and perform for the residents.

Reply from Paul Lawson, National Sales Manager at Netherton Green Care Home

Hello Craig and thank you very much for your review. We are delighted that you are so satisfied with the care your mum is receiving and that she is enjoying the entertainment on offer. Thanks also for your kind comments about the care team. Best wishes.


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Review from Lynn F (Daughter of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mom is always clean and dry, she is looked after very well. The staff are brilliant and mom loves them.

Reply from Jack Wildman, Home Manager at Netherton Green Care Home

Thank you for your positive feedback, it is so wonderful to hear that you and your Mom are pleased with her care.
I will pass on your kind words to our team.
From myself and the team here at Netherton, thank you.


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Current Review Score: 9.3 (9.311)

Overview of Review Score

The Review Score of 9.3 (9.311) out of 10 for Netherton Green Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.561 for Netherton Green Care Home is calculated as follows: ( (160 Excellents x 5) + (56 Goods x 4) + (20 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 239 Ratings = 4.561

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.75 Points relating to the number of positive Reviews for Netherton Green Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24. 18 Positive Reviews ÷ 24 = 0.75

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Dec 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (2)

Nikki

Nikki

Job Title: Administrator

Joined: 2019

Nikki has been with Advinia for just over three years, joining as an Activities Coordinator, and after helping out in the office during Covid she then moved to the Receptionist position on the rehabilitation House. This is a role that she thoroughly enjoyed and felt that she was able to learn so much more about the home. From there Nikki joined the Finance team where she is the home Administrator.


Outside of work, she is a mum to a 5-year-old little boy and has just brought her first home with her partner, who she is due to marry in 2023.


Karen

Karen

Job Title: Senior Activities and Wellbeing Coordinator

Joined: 2001

I joined the team at Netherton Green in June 2001 as a Care Assistant, roughly 18 months later I was successful in promotion to Senior Care Assistant which was a role I had for 16 years. For the last 3 and a half years I have worked in the Activities and Wellbeing team and was again successful in promotion to Senior Activity and Wellbeing Coordinator at the beginning of 2022. Being in the Activities team allows me to get to know the Residents and their families in a different way, being able to help them engage with and enable Residents to continue to do the things that they enjoy, really is what I love about my job.


Frequently Asked Questions about Netherton Green Care Home

What types of Care is Netherton Green Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Netherton Green Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Netherton Green Care Home have?

There are 120 Single Rooms.

What are the Facilities & Services at Netherton Green Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Netherton Green Care Home to the centre of Dudley?

2.0 mile(s) as the crow flies, distance by road may be significantly further.