Netherton Green Care Home

Bowling Green Road, Netherton, Dudley DY2 9LE
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9.3 120 Reviews
  • Netherton Green Care Home, Dudley
Netherton Green offers a safe setting for older people to receive personalised care and support. Four houses make up the purpose built home, providing different types and levels of care for short or long term requirements.

The home is situated in a pleasant residential area, close to the centre of Dudley and offers comfortable accommodation within a warm and welcoming environment. Bright and airy rooms have been furnished and decorated to the high standard expected in a Advinia care home.

Both hot and cold options are available at mealtimes and the in-house chef fully understands residents’ needs and dietary preferences to make sure they receive food that they find both satisfying and enjoyable.

Residents can continue to enjoy their pastimes in the home or even start new ones with the help of the dedicated activity co-ordinator, always on hand to suggest new ideas and help clients to achieve a fulfilling lifestyle. Organised activities are available as well regular trips out, visiting entertainers, a hairdresser and a mobile library.

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Care Provided by Netherton Green Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 120 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Multiple Sclerosis
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Ella Clifford (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (120)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Netherton Green Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £895
    • Self-Funded Nursing Care from £1,250

  • Respite Offer - 14 days for the price of 10
  • (these prices are only a guideline, please contact Netherton Green Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Netherton Green Care Home Reviews (120)

Total of 120, showing 21-40
9.3

Netherton Green Care Home has a Review Score of 9.3 (9.311) out of 10, based on 20 reviews in the last 2 years. Over all time Netherton Green Care Home has 120 reviews.

Overall Experience

  • 76
  • 34
  • 5
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Review from M W (Niece of Resident) published on 22 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the outset, we were warmly and compassionately welcomed by the deputy manager and his team. They all went out of their way to reassure us that my uncle would receive the very best of care. Very person-centred and nothing was too much trouble. I can thoroughly recommend excellent palliative care.

Reply from Arineh, Marketing Executive at Netherton Green Care Home

We are happy to know that you received a lovely warm welcome from the deputy manager and the team, and glad that you felt reassured that the staff would provide your uncle with a high level of care and support. Thank you for your kind words and recommendation.


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Review from A C (Granddaughter of Resident) published on 19 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we came to visit as a family, we were offered hot drinks and biscuits. We were made to feel welcome at any time. He was checked on regularly, and looked clean and comfortable. The room was always clean and tidy and also around to hand pictures up to make it feel like home. He loved the stuff as
his face always lit up hearing them. We are so pleased with his care and thank everyone.

Reply from Nicky Cahill, Divisional director at Netherton Green Care Home

Thank you for your comments. Our team at Netherton aim to give the very best to our residents and their families.


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Review from A H (Son of Resident) published on 19 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad moved from hospital in mid-May and even though he was only there for a short period of time, the care he received was excellent. All of the staff both nurses and carers were always there to check on him, help and support us as he was receiving care. They kept him comfortable and pain-free.

Reply from Nicky Cahill, Divisional Director at Netherton Green Care Home

Thank you for your lovely comments. Our team at Netherton Green aim to give the very best to our residents and families.


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Review from T L (Daughter of Resident) published on 19 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home was first class in every way, from the room and location, to the manager and to the nurses and carers who I knew my dad loved. You could tell his face lit up when they spoke, I cannot fault the care, it was exceptional. I would definitely recommend to anyone. Thank you.

Reply from Nicky Cahill, Divisional Director at Netherton Green Care Home

Thank you for your lovely comments. Our team aim to give the very best to our residents and their families.


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Review from Thelma B (Daughter of Resident) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident in Darby House for over 3 years and I have found the nursing care to be of an excellent standard. Any concerns are dealt with promptly and sensitively and to my satisfaction. I feel reassured she is in safe hands. I am kept informed if there are any issues that I need to be
made aware of and I am always made to feel very welcome when I visit my mum. I have no hesitation in recommending this care home to anyone who may be looking for a care home for their loved one.

Reply from Caron Williams, Home Manager at Netherton Green Care Home

Thank you so much for your excellent review of the care and service you receive from us. We are thrilled to hear that we are consistently meeting your expectations.


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Review from S B (Daughter-in-law of Resident) published on 16 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in Netherton Green now for three years. I cannot fault the care that she receives and any small issues that I may have raised have mainly been dealt with. Mum is in Windmill Unit and most of the staff and especially the activities lady on there go above and beyond! As with all care homes,
there is always room for improvement.

Reply from Caron Williams, Home Manager at Netherton Green Care Home

Thank you for taking the time to review Mum's care on Windmill. I am pleased to hear that we have been responsive to any concerns you have needed to raise and hopefully the home will move from strength to strength moving forward.


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Review from Denise S (Daughter-in-law of Resident) published on 23 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very pleasant, approachable but extremely busy.

Reply from David Martins, National Sales Manager at Netherton Green Care Home

Thank you for your kind review and your thoughts on the team.


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Review from Linda H (Daughter of Resident) published on 8 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel the carers here are excellent and make me feel confident that Mum is protected and cared for. This is so important to me as I am so sad to have to leave her care to someone else. What a cruel way to end your days isn't it? Carers really are overworked and underpaid but a blessing for us all.

Reply from David Martins, National Sales Manager at Netherton Green Care Home

Thank you for taking the time to review Netherton Green. We are happy that your mum feels protected and safe and we understand how you feel about needing care for your mum.


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Review from Julia B (Daughter of Resident) published on 13 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom went to Netherton Green for rehabilitation after a fall. From the moment she arrived I received a phone call from a lovely nurse to let me know she was settled and happy. Every time I called the home to ask how my mom was the staff were well mannered and took the time to answer my questions,
in particular the receptionist who was very patient and took the time to call me back if she didn’t know the answer to my questions. Unfortunately, I wasn’t able to see my mom as often as I would have liked due to covid but staff were always happy to hand me the washing and put away the clean washing whenever I came by and I was kept up to date with any changes. Mom couldn't fault the care staff although she did say that there wasn’t enough staff so they were run off their feet. Although they were clearly overworked, this didn’t reduce the amount of care and love they gave. From the receptionist, unit manager, care staff, nurses and cleaning staff, I couldn’t fault the care! Thank you all!

Reply from David Martins, National Sales Manager at Netherton Green Care Home

Thank you for your kind words, we are delighted that you were happy with the home, care and the team. I will ensure that your comments are passed on to the receptionist and the care team.


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Review from Jamie A (Daughter of Resident) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mom was only in here for 24 hours and that was too long. She was admitted for rehab for a broken hip. It absolutely broke her spirit and she was desperate to get out. My dad brought her TV in so she had something to do and the television was never plugged in. During the night she was left for hours
in soiled underwear. When she asked to be washed, one member of staff said to another, "Leave her until tomorrow." When she called for help, no one came to her. One member of staff came to her and then slammed the door on her when leaving. When the family came to visit, her water jug was empty, and she was sat in the heat, dripping with sweat with no fan! She also had a thigh dressing from surgery, which hadn't been changed.


The nurses were brilliant with updates, but the actual hands-on care was disgusting! My mom worked in care herself when younger, and even though she's ill, she could have done a better job herself. Would not recommend for rehabilitation.


Reply from Pauline Steed, Home Manager at Netherton Green Care Home

Thank you for leaving your review. I am aware that a member of the team has been in contact with you in relation to your concerns. We will look into your individual concerns raised and provide you with a response, in accordance with our policy. Please be assured that we take all concerns raised seriously. Thank you in advance for your patience.


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Review from Amanda B (Daughter of Resident) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

We visit every week. You have to book an appointment and have a test before you see your relative. When you have had the test you are made to wait a full 30 minutes before you can go ahead with the visit. I can deal with that but what I can not accept is when I arrive for my appointment on time, ring
the buzzer then have to wait 30 minutes sometimes before a member of staff comes out to us.

Reply from Julia Bentley, COO at Netherton Green Care Home

I am very sorry that you experienced a delay during your recent visit. Whilst I am pleased to note that our colleagues are adhering to our strict Covid protocol I will speak with the Home Manager and Regional Director to ensure this issue is addressed promptly. Once again please accept my apologies.


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Review from Paul R (Son of Resident) published on 24 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Not a bad experience, cannot give a full review as with COVID visits are limited and only started in March. But overall pleased, care seems good and food seems ok.

Reply from Pauline Steed, Home Manager at Netherton Green Care Home

Thank you for taking the time to leave your review, it is greatly appreciated. We are happy that you have received good care and enjoyed the meals. Thank you for also noting the limited visiting was due to COVID guidelines which we have followed and we review this as the guidelines change. Once again Thank you.


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Review from Deborah L (Daughter of Resident) published on 24 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents are receiving excellent care. I am kept fully informed by the staff, who are extremely caring. Professional and respectful of my parents as individuals.

Reply from pauline Steed, Home Manager at Netherton Green Care Home

Thank you for taking the time to review the care your parents are receiving, it is always a pleasure to receive your opinions and experience about the care and the service overall. I will share this with the team who will be extremely happy with your comments on the quality of care they deliver. I am happy to know that you feel confident that your parents are safe and happy with the care they are receiving.


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Review from Stewart G (Son of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff. Really friendly and most importantly, they care. Mum really likes it here and will be sad to leave.

Reply from pauline Steed, Home Manager at Netherton Green Care Home

Thank you for taking the time to leave a review for the home and the staff your comments will be shared with the staff team, it is always nice to receive positive feedback, even through the current restrictions staff have remained positive and they will appreciate your comments.


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Review from Beryl C (Daughter of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is unbelievable, my mum hasn't looked this well for years. She says she's not been this happy in a long time. The room is always clean and tidy and by the looks of the food, I'd move in myself! The staff are always pleasant and helpful when you ask questions. The grounds are superb. I only
have nothing but praise for the staff, food, accommodation and the grounds. 10/10, well done!

Reply from Pauline Steed, Home Manager at Netherton Green Care Home

Thank you for leaving your feedback this is evident that the staff have demonstrated care and attention to the care of your mother Thank you.


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Review from S W (Daughter of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Aspect of bungalows and grounds very well maintained. Car parking facilities good. Staff are friendly, approachable and kind. Residents and their accommodation are kept very clean. No nasty smells. Window visits were always available. Only one problem, Mom's twinsets all shrank in the dryer. Staff put
up notice for me to wash them for which I was grateful.

Reply from pauline Steed, Home Manager at Netherton Green Care Home

Thank you for your kind comments I will ensure that your comments are shared with the staff team who cared for your mother, thank you once again.


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Review from Rachel D (Daughter of Resident) published on 9 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom went to Netherton Green Care Home for respite care following surgery for a broken ankle. She was well cared for from day one until she died in February 2021. I cannot fault the care my mom and my family received. This all took place during a pandemic, but this did not alter the professionalism
and care that was shown to mom. When she died, we were allowed time to be with Mom. Excellent care.

Reply from Paul Millar, Sales Manager at Netherton Green Care Home

Many thanks for taking the time to review our home; it really is appreciated. It was our pleasure to care for your mum, and she is sadly missed by all at Netherton Green. I will, of course, pass on your kind words to the Netherton Green team.


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Review from Louise S (Daughter of Resident) published on 19 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mom was admitted for rehabilitation from hospital, however, there was not a bed in the rehab unit and she was placed on the Primrose Unit. The staff were generally very caring towards my mom, however, she did not receive the physio/OT input which was promised prior to her admission. In addition,
her nutritional needs were not met and she lost weight and became quite frail. I was able to visit her only through a window (which I accept is due to the COVID restrictions and no fault of Netherton Green) and therefore it was difficult to observe the deterioration. During her time at NG my Mom was admitted to hospital with an infection (not COVID). She was taken in an ambulance and the staff failed to send her mobile, purse or additional nightwear or underwear - she had only the nightwear she was wearing and they failed to inform the Paramedics that she was taking medication for cancer - the A&E department were very concerned about this.

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Review from Graham W (Respite Resident) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout my stay, I have received excellent care and attention. All the staff have been extremely kind and helpful and looked after me very well, always going that extra mile! Their attention has been above and beyond the call of duty. If there is a criticism, its that in some shifts there is not
enough staff. Thank you all at Darby House for making my stay so comfortable.

Reply from Pauline Steed, Home Manager at Netherton Green Care Home

Many thanks for taking the time to review our home. Your kind words are truly appreciated. I will of course pass on your comments to the manager and all at Netherton


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Review from J D (Wife of Resident) published on 7 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband transferred to the Saltwells Step-down Unit at Netherton Green following an operation to fit a feeding peg at the hospital.
Sadly his recurring bouts of aspirational pneumonia have meant that any attempts at rehab were not to be and the manager of the unit, set up the assessment for NHS
CHC funding for him.
Sadly Covid19 needed this temporary placement extended yet the staff continued to show him wonderful love, compassion and commitment caring for him until his care package came through! Many staff have become real friends keeping in touch to see how he is getting on!
All staff, including housekeeping and activities staff, were great and helped keep him safe throughout the crisis caused by Covid.
In particular, I would like thank, the manager, for her unfailing support at this very stressful and difficult time, and for totally understanding the decision to move him closer to the family during this time. God bless you all!

Reply from Pauline Steed, Home Manager at Netherton Green Care Home

Thank you so much for your wonderful feedback, we always appreciate feedback of any kind. I am happy to hear that your husband had a good experience whilst residing on Salt well House. I will share your positive feedback to the team and thank you for taking the time to write this review. It is always appreciated.


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Current Review Score: 9.3 (9.311)

Overview of Review Score

The Review Score of 9.3 (9.311) out of 10 for Netherton Green Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.561 for Netherton Green Care Home is calculated as follows: ( (160 Excellents x 5) + (56 Goods x 4) + (20 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 239 Ratings = 4.561

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.75 Points relating to the number of positive Reviews for Netherton Green Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24. 18 Positive Reviews ÷ 24 = 0.75

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Dec 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

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Meet the Team (2)

Nikki

Nikki

Job Title: Administrator

Joined: 2019

Nikki has been with Advinia for just over three years, joining as an Activities Coordinator, and after helping out in the office during Covid she then moved to the Receptionist position on the rehabilitation House. This is a role that she thoroughly enjoyed and felt that she was able to learn so much more about the home. From there Nikki joined the Finance team where she is the home Administrator.


Outside of work, she is a mum to a 5-year-old little boy and has just brought her first home with her partner, who she is due to marry in 2023.


Karen

Karen

Job Title: Senior Activities and Wellbeing Coordinator

Joined: 2001

I joined the team at Netherton Green in June 2001 as a Care Assistant, roughly 18 months later I was successful in promotion to Senior Care Assistant which was a role I had for 16 years. For the last 3 and a half years I have worked in the Activities and Wellbeing team and was again successful in promotion to Senior Activity and Wellbeing Coordinator at the beginning of 2022. Being in the Activities team allows me to get to know the Residents and their families in a different way, being able to help them engage with and enable Residents to continue to do the things that they enjoy, really is what I love about my job.