Netherton Green Care Home

Bowling Green Road, Netherton, Dudley DY2 9LE
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9.3 120 Reviews
  • Netherton Green Care Home, Dudley
Netherton Green offers a safe setting for older people to receive personalised care and support. Four houses make up the purpose built home, providing different types and levels of care for short or long term requirements.

The home is situated in a pleasant residential area, close to the centre of Dudley and offers comfortable accommodation within a warm and welcoming environment. Bright and airy rooms have been furnished and decorated to the high standard expected in a Advinia care home.

Both hot and cold options are available at mealtimes and the in-house chef fully understands residents’ needs and dietary preferences to make sure they receive food that they find both satisfying and enjoyable.

Residents can continue to enjoy their pastimes in the home or even start new ones with the help of the dedicated activity co-ordinator, always on hand to suggest new ideas and help clients to achieve a fulfilling lifestyle. Organised activities are available as well regular trips out, visiting entertainers, a hairdresser and a mobile library.

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Care Provided by Netherton Green Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 120 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Multiple Sclerosis
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Ella Clifford (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (120)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Netherton Green Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £895
    • Self-Funded Nursing Care from £1,250

  • Respite Offer - 14 days for the price of 10
  • (these prices are only a guideline, please contact Netherton Green Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Netherton Green Care Home Reviews (120)

Total of 120, showing 41-60
9.3

Netherton Green Care Home has a Review Score of 9.3 (9.311) out of 10, based on 20 reviews in the last 2 years. Over all time Netherton Green Care Home has 120 reviews.

Overall Experience

  • 76
  • 34
  • 5
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Date Published

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Review from G L (Resident) published on 19 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is excellent, with outstanding staff at all levels, including the 'social' staff. Considering the range of tasks required to be undertaken, and the low wage threshold, it is amazing is attracted to the work.

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Review from Keith J (Friend of Resident) published on 18 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was admitted as an emergency case. She was well looked after during the short time she was at Darby House. The staff was very helpful when contacted during her stay there. Sadly she died on April 23rd.

Reply from pauline Steed, Home Manager at Netherton Green Care Home

Thank you for leaving your feedback on the care delivery that your friend received during her stay on Darby. It is always really nice to hear your responses and I will take pleasure in sharing this with the team on Darby.


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Review from R H (Daughter of Resident) published on 21 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mom has resided at Netherton Green Nursing Home for nearly 13 years, and her care given has been excellent throughout. Staff have handled every stage of her dementia with care and understanding, and expert knowledge in this area. Staff have always been friendly and understanding of our family, and
the diversity among us. I can't thank the staff enough for all they do for my Mom daily.

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Review from J D (Wife of Resident) published on 21 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The majority of carers are very professional regarding the care and welfare they give. All nurses had the best interest of both resident and family. Some carers need to remember that the residents are human and should be transferred from chair/bed with more care. Overall as a family, we were very touched
by how much our relative was loved and cared for by staff members.

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Review from D T (Friend of Resident) published on 10 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very close friends of one of your residents and since he moved from Saltwells to Derby House he has settled in and speaks very highly of the care and attention he is receiving. We visit on a regular basis so we are able to see for ourselves how professional and caring the nursing staff are and
we speak very highly of the care and support shown to all residents. We say a big thank you.

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Review from P M (Daughter of Resident) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here since September 2019 and has always been looked after very well. The staff are excellent and always do everything they can for her. They are always there when she needs them. The nurses are excellent, and I couldn't think of a better place her other than here.

Reply from Emily Hocking, Customer Relations Manager at Netherton Green Care Home

Thank you for sharing such kind words about our team, I will pass on your review to them.


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Review from C M (Daughter of Resident) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here since September last year, and all the staff including nurses, have been kind, courteous and very helpful to Mom. They have looked after Mom very well and have gone beyond to do everything they can for her.

Reply from Emily Hocking, Customer Relations Manager at Netherton Green Care Home

Thank you for taking the time to share your thoughts and experience of our team, I will happily pass on your review to them.


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Review from Deb (Daughter of Resident) published on 9 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Service users left a long time to be taken to the toilet. Staff more interested in chatting than seeing to service users. Short-staffed is normally the excuse given for everything. Not enough physio given.

Reply from Emily Hocking, Customer Relations Manager at Netherton Green Care Home

We are only too sorry to hear of your experience. We understand that your loved one is being supported on our house with NHS cover and support. We will pass on your feedback to their team.


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Review from Audrey C (Wife of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very satisfied that my husband is in capable hands. I, myself, feel very comfortable and relaxed in the home.

Reply from Pauline Steed, Home Manager at Netherton Green Care Home

Thank you for leaving your kind review, I will share this with the team. It is always really nice to share good feedback.


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Review from P J (Son of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are dedicated and extremely hard working. They are professional and competent. They make a very difficult time bearable and understand that the smallest things make a huge difference. They show compassion and understanding and help in preparation for the difficult times that lie ahead. Overall,
the staff make the Darby House.
Perhaps a better outlook from the room would be uplifting. South facing with a bigger, lower window for residents who are unable to leave their room.

Reply from Pauline Steed, Home Manager at Netherton Green Care Home

Thank you for your kind comments that you have provided regarding the professionalism of the staff on Darby your comments will be shared with the staff. This review reinforces that the hard work and commitment of the staff does make a difference. They will be very happy to have had your feedback.


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Review from Laraine B (Wife of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was in Netherton Green, Darby House for one week before he passed away but the care he received in that short time was excellent and my family's needs were also very good.

Reply from Pauline Steed, Home Manager at Netherton Green Care Home

Thank you for providing us with your kind comments on the care your husband has received whist staying at Netherton Green . We are happy that we were able to care for your husband with compassion, and that we were able to support you as a family at this time.
I will ensure that your comments will be shared with the staff team.


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Review from K H (Daughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been extremely well cared for since she came here 6 weeks ago. Staff are kind and treat her with dignity, always. As a family, we are very satisfied.

Reply from Pauline Steed, Home Manager at Netherton Green Care Home

Thank you for leaving us a review I will be more than happy to share this with my team.


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Review from M W (Daughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Netherton Green is an excellent nursing home. The staff are all very caring, helpful and professional. All staff are hard-working and devoted to care and treat all residents as individuals. As visitors, we are always made very welcome. Thank you to all staff.

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Review from Michael L (Nephew of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have found that the staff provide an excellent service for my aunt. I have found that all the staff try to provide a one-to-one service with all the residents. The staff also help the residents on visits to various places. My aunt has settled well and is very content.

Reply from Pauline Steed, Home Manager at Netherton Green Care Home

Thank you for taking the time to review.
I will be happy to share your review with the team.


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Review from G D (Daughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always polite and very caring to the residents. Very often they work under very trying conditions but still manage to treat the residents with respect.

Reply from pauline Steed, Home Manager at Netherton Green Care Home

Thank you for taking the time to review the care your family member has received from staff at Netherton Green I will be more than happy to share your review with the team.


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Review from Raymond (Nephew of Resident) published on 31 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We will always be extremely grateful for the way the staff of Netherton Green cared for our Aunt, in the final days of her life. She was treated with respect and dignity and love. Thanks to the team at Netherton's Windmill House unit, she was able to have a conversation with her sister in Canada, via
a video mobile call, facilitated by one of the carers, on the afternoon she passed away. They couldn't have been more accommodating. Thank you very much.

Reply from Emily Hocking, Customer Relations Manager at Netherton Green Care Home

We were only too happy to be able to support your Aunt and support her in any way she needed within her final days with us. I will happily pass on your review to our team for you.


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Review from Paula C (Daughter of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mom was brought in to Netherton Green from the hospital for stepdown after a nasty fall. Mom is normally very active, so to be told she would spend a few weeks in a nursing home was a shock to her, but staff soon reassured her and spoke to help her adjust to life in there. All the staff are very friendly,
helpful and kind.

Reply from Emily Hocking, Customer Relations Manager at Netherton Green Care Home

It's lovely to hear how soon your mother felt reassured and settled into her stay with us. Thank you for sharing your experience and thoughts of our staff, we will gladly pass on your review to our team.


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Review from T B (Daughter of Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in Netherton Green having been diagnosed with Vascular Dementia at a time when we could no longer cope at home. From the offset, Dad had a room overlooking the garden which he loved. All staff befriended and encouraged him with all tasks. The care and compassion was second to none. Most
of all, he was treated like the lovely human he was, not a number.

Reply from Emily Hocking, Customer Relations Manager at Netherton Green Care Home

We are so glad to hear that you felt your father was so well supported by the team and will happily pass on our kind words to them.


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Review from Allison S (Daughter of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad went in for palliative care. His needs were very demanding but the staff were excellent and showed him dignity and respect in his last days. Nothing was too much trouble for them and they even looked after us with tea and biscuits. Both the day and night staff were very professional.

Reply from Emily Hocking, Customer Relations Manager at Netherton Green Care Home

It is so lovely to hear you and your family felt as supported as your father during his stay with us. I will happily pass on your review to our team.


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Review from K B (Son of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom was moved to Netherton Green from her home where she had carers attend to her four times a day very sporadic and not suitable for her care needs. For the four months she spent here, my mom was comfortable and happy, she ate and drank regularly and enjoyed the interaction with the staff. We always
found the staff to be friendly, approachable and supportive. Knowing that my mom was safe and being well looked after was a great comfort.

Reply from Emily Hocking, Customer Relations Manager at Netherton Green Care Home

It's great to hear that you were comforted knowing that your mother was with us and being so well supported. We will happy pass on your review to our team.


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Current Review Score: 9.3 (9.311)

Overview of Review Score

The Review Score of 9.3 (9.311) out of 10 for Netherton Green Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.561 for Netherton Green Care Home is calculated as follows: ( (160 Excellents x 5) + (56 Goods x 4) + (20 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 239 Ratings = 4.561

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.75 Points relating to the number of positive Reviews for Netherton Green Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24. 18 Positive Reviews ÷ 24 = 0.75

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Dec 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

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Meet the Team (2)

Nikki

Nikki

Job Title: Administrator

Joined: 2019

Nikki has been with Advinia for just over three years, joining as an Activities Coordinator, and after helping out in the office during Covid she then moved to the Receptionist position on the rehabilitation House. This is a role that she thoroughly enjoyed and felt that she was able to learn so much more about the home. From there Nikki joined the Finance team where she is the home Administrator.


Outside of work, she is a mum to a 5-year-old little boy and has just brought her first home with her partner, who she is due to marry in 2023.


Karen

Karen

Job Title: Senior Activities and Wellbeing Coordinator

Joined: 2001

I joined the team at Netherton Green in June 2001 as a Care Assistant, roughly 18 months later I was successful in promotion to Senior Care Assistant which was a role I had for 16 years. For the last 3 and a half years I have worked in the Activities and Wellbeing team and was again successful in promotion to Senior Activity and Wellbeing Coordinator at the beginning of 2022. Being in the Activities team allows me to get to know the Residents and their families in a different way, being able to help them engage with and enable Residents to continue to do the things that they enjoy, really is what I love about my job.