Netherton Green Care Home

Bowling Green Road, Netherton, Dudley DY2 9LE
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9.3 120 Reviews
  • Netherton Green Care Home, Dudley
Netherton Green offers a safe setting for older people to receive personalised care and support. Four houses make up the purpose built home, providing different types and levels of care for short or long term requirements.

The home is situated in a pleasant residential area, close to the centre of Dudley and offers comfortable accommodation within a warm and welcoming environment. Bright and airy rooms have been furnished and decorated to the high standard expected in a Advinia care home.

Both hot and cold options are available at mealtimes and the in-house chef fully understands residents’ needs and dietary preferences to make sure they receive food that they find both satisfying and enjoyable.

Residents can continue to enjoy their pastimes in the home or even start new ones with the help of the dedicated activity co-ordinator, always on hand to suggest new ideas and help clients to achieve a fulfilling lifestyle. Organised activities are available as well regular trips out, visiting entertainers, a hairdresser and a mobile library.

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Care Provided by Netherton Green Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 120 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Multiple Sclerosis
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Ella Clifford (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (120)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Netherton Green Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £895
    • Self-Funded Nursing Care from £1,250

  • Respite Offer - 14 days for the price of 10
  • (these prices are only a guideline, please contact Netherton Green Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Netherton Green Care Home Reviews (120)

Total of 120, showing 61-80
9.3

Netherton Green Care Home has a Review Score of 9.3 (9.311) out of 10, based on 20 reviews in the last 2 years. Over all time Netherton Green Care Home has 120 reviews.

Overall Experience

  • 76
  • 34
  • 5
  • 3
  • 2

Date Published

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Review from Gail D (Daughter of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic care and compassion shown to my dad and us as a family. Every member of staff were brilliant, nothing was too much trouble. My dad was allowed the dignity and peacefulness he deserved in his final days. I would definitely recommend to other palliative care patients. Well done, much
love to you all.

Reply from Emily Hocking, Customer Relations Manager at Netherton Green Care Home

We are only too happy that we were able to support your father in his final days. Thank you for taking the time to share your experience with us, I will gladly pass on your views with our team.


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Review from Karen P (Cousin of Resident) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are wonderful and very professional. The nurses were calm, reassuring and an enormous help. The corridors are very echoey so voices and trolley noise was disturbing on occasions. The door is very noisy, particularly at night.

Reply from Emily Hocking, Customer Relations Manager at Netherton Green Care Home

Thank you for taking the time to leave us a review, I will pass on your feedback to our team.


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Review from R D (Aunt of Resident) published on 9 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nephew was treated with utmost care and attention and, in difficult moments, persuaded by senior staff to stay with them a little longer for his own well-being (for the first 48 hours or so, he just wanted to go home) and he soon became content. All members of the family were treated with care, assistance
and good food, for which we were grateful at this very painful time. Thank you.

Reply from Emily Hocking, Customer Relations Manager at Netherton Green Care Home

We are glad to hear that your whole family felt supported by our team. We will pass on your kind words to our team.


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Review from Sara W (Daughter of Resident) published on 5 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff were so kind, compassionate and caring to my father, my mother and myself, making the inevitable ending easier to bear. A great team with dedicated staff who created a calming peaceful atmosphere and kept my dad comfortable to the end.

Reply from Emily Hocking, Customer Relations Manager at Netherton Green Care Home

Thank you for your kind words, I will gladly pass this on to our team.


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Review from P C (Son of Resident) published on 5 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you for the care and compassion shown by all staff members at Darby House. At all times, my father's dignity was respected and he received high-quality, individual palliative care, taking into account his wishes at all times. As a family, we trusted completely that even when at times we couldn't
be present, Father's needs would always be met and he would be comfortable. We felt looked after as a family at a sad and difficult time.

Reply from Emily Hocking, Customer Relations Manager at Netherton Green Care Home

We are only too happy that you and your family were so happy with the care and service delivered.


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Review from C T (Daughter of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident in Darby House, Netherton Green following a fall on the night of my mother's death. Dad and all the family were treated with dignity and respect. All assistance was given to all of us on the day of my mum's funeral and all care given to my father until his death on 16/09/19.
Every member of staff showed sympathy, compassion and caring to all of us at this difficult time.

Reply from Emily Hocking, Customer Relations Manager at Netherton Green Care Home

We are only too happy to have been able to support you and your family through such a difficult time. I will gladly pass on your review to our team.


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Review from R W (Resident) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault Netherton Green. The staff are excellent, polite helpful and very pleasant. The food is excellent and very tasty. The rooms are very good with beds that are very comfortable and long enough for tall people.

Reply from Emily Hocking, Customer Relations Manager at Netherton Green Care Home

We could not be happier to hear your view of our home, thank you for taking the time to share your experience. I will gladly pass on your review to our team.


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Review from P D (Son-in-law of Resident) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum-in-law received a very caring service. Staff were pleasant and there was a calm atmosphere. Well done. The grounds are beautiful.

Reply from Emily Hocking, Customer Relations Manager at Netherton Green Care Home

It’s great to hear that you felt your mother-in-law received a caring service. We work very hard to ensure the quality of our service is visible from our caregiving right through to the grounds of our home and could not be happier to hear your views on these. I will pass on your feedback to our team.


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Review from Demi W (Daughter of Resident) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My whole experience of Netherton Green so far is outstanding. From the first phone call to the liaison lady, to my unexpected visit, to speaking to the staff and being greeted by the Home Manager, I was made to feel welcome and at home. The room my dad is in is very spacious and looks onto the garden.
I love how we can personalise his room and we have already made a recommendation to a friend. Keep up the high standard. Thank you.

Reply from Emily Hocking, Customer Relations Manager at Netherton Green Care Home

We are so glad that you felt so supported from your first contact with us and throughout your experience. It’s great to hear how happy you are with the facilities and thank you for making a recommendation. I will happily pass on your words to our team.


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Review from E W (Daughter of Resident) published on 11 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was at the nursing home for about six weeks. In that time, the staff were really caring and helpful and went above and beyond what was expected from them. They looked after my father exceptionally. In his last few days, they were there for us as well as him and made the sad process much easier
to bear.

Reply from Emily Hocking, Customer Relations Manager at Netherton Green Care Home

Thank you for such kind words. We are so happy that we were able to support you all through this time. I will pass on your review to our team.


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Review from Elaine G (Daughter-in-law of Resident) published on 30 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law was in Darby House, Netherton Green. The staff were professional, compassionate and kind, providing excellent care in the final weeks of her life. The unit is clean, inviting, friendly and well managed. I would happily recommend to family and friends.

Reply from Pauline Steed, Home Manager at Netherton Green Care Home

Thank you for your lovely feedback. I am happy that you felt that your mother-in-law was in good hands. Good feedback is always appreciated, as it reinforces the good work our care team deliver. Thank you for your recommendation as this helps others to make choices for their family members based on families that have experienced the good care and compassion you have highlighted. Once again thank you.


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Review from Norah C (Respite Resident) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found it very good.
Staff was great and very helpful.
Sad to leave.

Reply from Pauline Steed, Home Manager at Netherton Green Care Home

Thank you very much for taking the time to review our home and I will be delighted to pass your comments back to my team. Once again thank you.


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Review from Wendy G (Niece of Resident) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot thank the staff and management enough for making the stay at Darby House a pleasurable one. Whilst the situation was stressful, everyone was friendly, caring, sociable and helpful. Nothing was too much trouble.
What a lovely crew! An asset to any home.
The standard of service was impeccable.
I would recommend the home without any hesitation and would have no reservations should any family member be admitted.
Thank you all.

Reply from Pauline Steed, Home Manager Manager at Netherton Green Care Home

Thank you so much for the lovely review of our home. I will be delighted to share your comments with my team.


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Review from Jessica B (Daughter of Resident) published on 12 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is in primrose. The nurses/managers and other staff are extremely helpful, they deal with any issues swiftly, they are kind and courteous and are a credit to the home in general.
Mum is happy and settled in a clean, caring environment. I would highly recommend Netherton Green to anyone looking
for a care home for a family member.

Reply from Pauline Steed, Manager at Netherton Green Care Home

Thank you for taking the time to review your experience you have shared. We are pleased that you are happy with the care being provided for your family member. This reflects on the ethos of the home and your kind comments will be shared with the staff on Primrose unit. Thank you once again for taking the time to review us.


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Review from R B (Son of Resident) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overnight at Darby House, my mother is late stage pancreatic. The care and especially taking time to listen was first class. The team were flexible to my mothers needs and did all in their capacity to meet them. A+

Reply from Pauline Steed, Home Manager at Netherton Green Care Home

Thank you for your review it is always pleasing to hear that the care that was received was first class. I will ensure that the staff team receive your feedback. It is really much appreciated.


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Review from Mary G (Daughter of Resident) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

No problems, excellent care and dignity at the end.

Reply from Pauline Steed, Home Manager at Netherton Green Care Home

Thank you for your review it is always pleasing to hear that the care that was received was provided with dignity. I will ensure that the staff team receive your feedback. It is really much appreciated. Thank you once again.


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Review from Christine H (Wife of Resident) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On behalf of my husband, who was in palliative care, I cannot thank the staff enough for looking after him with dignity at all times when he was unable to respond.

Reply from Pauline Steed, Home Manager at Netherton Green Care Home

Thank you for your review it is always pleasing to hear that the care that was received was provided with dignity. I will ensure that the staff team receive your feedback. It is really much appreciated.


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Review from Hazel O (Resident) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was taken to Netherton Green Care Home on 25th December 2018 from hospital as I was not expected to live very long. If it was not for the care and attention given to me which was wonderful I would not be here today. Nothing was too much trouble for them. Now back home, able to walk again with aids
and now feeling much better, all thanks to staff at Darby House.

Reply from Pauline Steed, Home Manager at Netherton Green Care Home

Many thanks for taking the time to review our homes and I am delighted to be able to feed your lovely comments back to my team. We are really pleased with your opinion of the home and are glad you chose to share your experience.


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Review from John B (Son of Resident) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent and professional service from the staff and the management.
They made my mother's stay a pleasure.
Thanks for all your help and support.

Reply from Home Manager, Home Manager at Netherton Green Care Home

Thank you so much for taking the time to write a lovely review about our home and the care your mother has received with us! I will look forward to sharing this with my team. Time is precious to us all so thank you for sharing your review.


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Review from I C (Son of Resident) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the cleanliness of the establishment and the staff from all levels of the business were friendly, polite and made time to talk to the residents and also visitors. Quite impressed with the day trips out and entertainment provided.

Reply from Pauline Steed, Home Manager at Netherton Green Care Home

Many thanks for taking the time to review our home and its good to hear that you are pleased with the care. I will pass your comments back to my team.


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Current Review Score: 9.3 (9.311)

Overview of Review Score

The Review Score of 9.3 (9.311) out of 10 for Netherton Green Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.561 for Netherton Green Care Home is calculated as follows: ( (160 Excellents x 5) + (56 Goods x 4) + (20 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 239 Ratings = 4.561

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.75 Points relating to the number of positive Reviews for Netherton Green Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24. 18 Positive Reviews ÷ 24 = 0.75

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Dec 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (2)

Nikki

Nikki

Job Title: Administrator

Joined: 2019

Nikki has been with Advinia for just over three years, joining as an Activities Coordinator, and after helping out in the office during Covid she then moved to the Receptionist position on the rehabilitation House. This is a role that she thoroughly enjoyed and felt that she was able to learn so much more about the home. From there Nikki joined the Finance team where she is the home Administrator.


Outside of work, she is a mum to a 5-year-old little boy and has just brought her first home with her partner, who she is due to marry in 2023.


Karen

Karen

Job Title: Senior Activities and Wellbeing Coordinator

Joined: 2001

I joined the team at Netherton Green in June 2001 as a Care Assistant, roughly 18 months later I was successful in promotion to Senior Care Assistant which was a role I had for 16 years. For the last 3 and a half years I have worked in the Activities and Wellbeing team and was again successful in promotion to Senior Activity and Wellbeing Coordinator at the beginning of 2022. Being in the Activities team allows me to get to know the Residents and their families in a different way, being able to help them engage with and enable Residents to continue to do the things that they enjoy, really is what I love about my job.