Netherton Green Care Home

Bowling Green Road, Netherton, Dudley DY2 9LE
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9.3 120 Reviews
  • Netherton Green Care Home, Dudley
Netherton Green offers a safe setting for older people to receive personalised care and support. Four houses make up the purpose built home, providing different types and levels of care for short or long term requirements.

The home is situated in a pleasant residential area, close to the centre of Dudley and offers comfortable accommodation within a warm and welcoming environment. Bright and airy rooms have been furnished and decorated to the high standard expected in a Advinia care home.

Both hot and cold options are available at mealtimes and the in-house chef fully understands residents’ needs and dietary preferences to make sure they receive food that they find both satisfying and enjoyable.

Residents can continue to enjoy their pastimes in the home or even start new ones with the help of the dedicated activity co-ordinator, always on hand to suggest new ideas and help clients to achieve a fulfilling lifestyle. Organised activities are available as well regular trips out, visiting entertainers, a hairdresser and a mobile library.

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Care Provided by Netherton Green Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 120 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Multiple Sclerosis
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Ella Clifford (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (120)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Netherton Green Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £895
    • Self-Funded Nursing Care from £1,250

  • Respite Offer - 14 days for the price of 10
  • (these prices are only a guideline, please contact Netherton Green Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Netherton Green Care Home Reviews (120)

Total of 120, showing 81-100
9.3

Netherton Green Care Home has a Review Score of 9.3 (9.311) out of 10, based on 20 reviews in the last 2 years. Over all time Netherton Green Care Home has 120 reviews.

Overall Experience

  • 76
  • 34
  • 5
  • 3
  • 2

Date Published

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Review from Doris D (Wife of Resident) published on 4 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in Darby House for 5 days. The care, support - staff - nurses all made his last days comfortable and pain-free. I tried to care for my husband at home, but at 84 was unable to cope. I thank everyone at Darby House for getting me through this difficult time.

Reply from Pauline Steed, Home Manager at Netherton Green Care Home

Many thanks for taking the time to write this review at what is obviously a very upsetting time for you. It is heartening to hear that you feel we made his last few days comfortable and I will pass your comments back to my team at Darby House. Thank you for taking the time to provide us with your positive feedback


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Review from Sandra D (Daughter of Resident) published on 4 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom only spent seven days here due to the final stages of a terminal illness. Even though she was only here for a short time, the care she received was absolutely brilliant. The staff are caring, courteous and professional. Their caring and sensitive natures are what has made a terribly difficult time
much easier to deal with. Thank you so much to all the staff for looking after all of us so well.

Reply from Pauline Steed, Home Manager at Netherton Green Care Home

Many thanks for taking the time to review the end of life care your mom received with us at what is always a really upsetting and difficult time for your family. I am pleased that we were able to make the situation a little easier. I will pass your kind comments back to my team.


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Review from S H (Sister of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The palliative care given to my brother was excellent. The staff are cheerful and show respect to both patients and visitors.

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Review from Valerie S (Daughter-in-law of Resident) published on 17 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is well run and the staff do an excellent job caring for the residents and for any visitors. The staff keep you informed of any changes and also how the resident is doing.
They always keep you in the loop with anything you need to know and hold relatives meetings where you can ask questions
and give your opinions of how things are being done. It is a very well run home with friendly and caring staff.

Reply from Pauline Steed, Manager at Netherton Green Care Home

Thank you for your positive feedback. Again it is always good to have reviews so that we can continually maintain our standards. I am happy that our staff have met your expectations of your father in law and yourself as a family member. I will ensure the staff are given your feedback, I am sure they will be very empowered to continue to deliver such high standards of care that you have experienced.
Thank you for your feedback.


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Review from Chris H (Brother of Resident) published on 17 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was admitted to Netherton Green Nursing Home following a diagnosis of terminal cancer. All of the staff were excellent, they were very friendly, approachable, polite who did their job with diligence and good humour. The nurses were extremely professional and diligent in respect of the safety
and security issues of the medications. The carers were all very supportive and treated all of their charges with respect and worked hard to maintain the resident’s dignity. The support staff, particularly the cleaning and catering personnel, were cut from the same cloth in their day to day contact with residents and visitors. Overall, the staff are what makes this an excellent facility. Without exception, all of the staff who had any dealing with my brother or any of his visitors are lovely people doing an extraordinary job. I have no reservations in recommending this care home to anyone and would be very happy to be cared for should I ever need palliative care.

Reply from Pauline Steed, Manager at Netherton Green Care Home

Thank you for your feedback. It is always very important for us to ensure the care we deliver is of a high standard. We are happy that we were able to have the pleasure to enhance your brother's time here, your feedback is always helpful for us to monitor the quality of the care we deliver and your feedback is confirmation that we are doing so.
Thank you again.


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Review from Lynne G (Daughter of Resident) published on 17 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We would like to thank all the staff at Darby Unit for the last nine months of Mom’s life. Mom had complex needs and was bedridden.
The unit was well organised and everything clean and tidy. The staff were incredibly friendly, caring and compassionate - we couldn’t fault them.

Reply from Pauline Steed, Manager at Netherton Green Care Home

Thank you so much for your positive feedback. We are happy that we were able to make a difference to the care of your mum, and the compassion that you have seen is always pleasing to hear.
Thank you for taking the time to share your experience.


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Review from D D (Daughter of Resident) published on 14 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff at Darby House were very supportive and showed care and compassion to both my Mum and the family. I knew whilst I was away at work Mum was receiving good care. I was kept informed about my Mum's care and any health issues.

Reply from Pauline Steed, Manager at Netherton Green Care Home

Thank you for your feed back it is always much appreciated. It is important we get feedback as we can continue to strive to improve and maintain standards. I am glad that you were able to know your mum was in safe hands and that you are kept informed at all times. we are happy we were responsive to you and your mums needs.
Thank you once again.


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Review from Anita H (Sister-in-law of Resident) published on 14 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother in law was admitted to Netherton Green Care Home (Darby House) and spent the last ten days of his life being cared for by its dedicated staff.
The building may need a bit of 'TLC' but the professional and caring staff could not be faulted. They listened to the needs of my brother in law
and followed them exactly. They took the time to listen to our concerns and gave us all the information we needed.
From the cleaning staff to the care assistants to the nurses and administrators everyone was as professional and as kind and caring as they could possibly be. They laughed with us when times were good and when the end came for my brother in law, they cried with us.
On behalf of the family, I would like to give them a huge thank you, they made a terrible situation so much easier to bear.

Reply from Pauline Steed, Manager at Netherton Green Care Home

Thank you for your feedback on the care delivered in Darby House at Netherton Green it is always nice to receive such positive feedback and all staff will be informed of your feedback. We aim to deliver the best possible care and attention to our residents we are glad you feel your brother was treated with professionalism dignity and respect. Thank you for leaving your feedback.


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Review from Sarah G (Resident) assisted by family/friend published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I elected to the rehab unit at Netherton because I had confidence in the therapy team.
All the staff were willing and helpful and promoted my independence at all times.

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Review from Tracy S (Partner of Resident) published on 31 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Went to visit my relative today 27/08/18 and was welcomed by 2 lovely nurses outside the building as we were unsure where to go, they were very polite and helpful and directed us the way. On entering the building was very impressed how clean and well kept it looked, the atmosphere was calm and relaxed,
entering my relative's room it looks cosy and welcoming, tv on and clean, staff were very helpful and quickly responded to request made, must say first impressions are important and I was very happy.

Reply from Dawn Attwell, Manager at Netherton Green Care Home

Thank you for your kind review. You are right first impressions do make a difference and I hope that your relatives stay with us will remain a positive one.


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Review from Deb W (Daughter of Resident) published on 21 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has settled into Netherton Green really well. The staff are amazing, I know that my mom is safe and looked after really well at Netherton Green. I wouldn't hesitate to recommend Netherton Green Care Home.

Reply from Dawn Attwell, Manager at Netherton Green Care Home

Thank you for your kind review, we are pleased that you are happy with the care that we are providing.


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Review from Joanne H (Daughter of Resident) published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom was only with you for 3 weeks but the kindness and compassion we were shown means the world to us. Everyone worked really hard but always had a smile and a hello, even making us drinks and sandwiches which were really appreciated. I would have no hesitation in recommending Netherton Green Care
Home when faced with the biggest decision of looking for care for someone you love. Thank you all.

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Review from Josephine J (Wife of Resident) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the treatment my husband gets. He is always clean and properly clothed. The staff keep their eye on him and are very affectionate.
He can't communicate verbally but they know him and can understand his needs.

Reply from Dawn Attwell, Manager at Netherton Green Care Home

Thank you Mrs Jones, for your kind words, I am pleased to hear that you are happy with the care being provided.


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Review from Beverley T (Daughter of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom is well settled here. We looked at different homes, came here and we liked it from the first look. Mom doesn't deal with change due to her Vascular Dementia. The friendly faces of staff always help in every way.

Reply from Dawn Attwell, Manager at Netherton Green Care Home

Thank you so much for your review. I am very pleased that your mom is happy with us at Netherton Green care home.


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Review from Eileen R (Daughter of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mom has been in care at Netherton for almost two years. She has settled well and as a family, we are happy with the care she gets. The unit she is on is a dementia unit and is a difficult unit but she receives the care she needs and the staff are caring and accommodating. Mom is a self-funder and the
care costs are excessive in my opinion.

Reply from Dawn Attwell, Manager at Netherton Green Care Home

Thank you for your positive review.


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Review from D J (Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good so far.

Reply from Dawn Attwell, Manager at Netherton Green Care Home

Thank you for your review.


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Review from J C (Daughter-in-law of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very good so far.
Mother in law has mental capacity and is treated as such and with compassion as she is palliative care.

Reply from Dawn Attwell, Manager at Netherton Green Care Home

Thank you for your kind review. I am very pleased that you are happy with the care that we are providing.


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Review from Robert A (Brother of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout his stay at Darby House, my brother received the best of care and dignity from everybody concerned.
All the staff, kitchen, cleaners and office staff would find time to talk to him.
But most of all I would like to thank the nurses who cared for him on a daily basis and to all the carers
who were with him 24hrs daily. Once again thank you for everything concerning my brother.

Reply from Jayne Duck, Customer services administrator at Netherton Green Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from Liz L (Daughter of Resident) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came in for end of life palliative care and the care was excellent. Everyone could not do enough for Mum. She was always clean and kept pain free.
We were also cared for too and thus made a difficult time much easier.

Reply from Jayne Duck, Customer Services Administrator at Netherton Green Care Home

I am so sorry to hear of your loss, please accept our condolences. Thank you for your review. It is so nice to hear that your mum and your family were so well cared for at such a difficult time.


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Review from Janet H (Mother of Resident) published on 15 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the unit manager, nurses and carers of Windmill House enough for the loving care they showed my mom, they went beyond the call of duty. Also the care they showed my brother and I in my moms final hours. All of them are a credit to you. They are worth their weight in gold. I thank you
so much

Reply from Jayne Duck, Customer services administrator at Netherton Green Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Current Review Score: 9.3 (9.311)

Overview of Review Score

The Review Score of 9.3 (9.311) out of 10 for Netherton Green Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.561 for Netherton Green Care Home is calculated as follows: ( (160 Excellents x 5) + (56 Goods x 4) + (20 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 239 Ratings = 4.561

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.75 Points relating to the number of positive Reviews for Netherton Green Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24. 18 Positive Reviews ÷ 24 = 0.75

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Dec 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (2)

Nikki

Nikki

Job Title: Administrator

Joined: 2019

Nikki has been with Advinia for just over three years, joining as an Activities Coordinator, and after helping out in the office during Covid she then moved to the Receptionist position on the rehabilitation House. This is a role that she thoroughly enjoyed and felt that she was able to learn so much more about the home. From there Nikki joined the Finance team where she is the home Administrator.


Outside of work, she is a mum to a 5-year-old little boy and has just brought her first home with her partner, who she is due to marry in 2023.


Karen

Karen

Job Title: Senior Activities and Wellbeing Coordinator

Joined: 2001

I joined the team at Netherton Green in June 2001 as a Care Assistant, roughly 18 months later I was successful in promotion to Senior Care Assistant which was a role I had for 16 years. For the last 3 and a half years I have worked in the Activities and Wellbeing team and was again successful in promotion to Senior Activity and Wellbeing Coordinator at the beginning of 2022. Being in the Activities team allows me to get to know the Residents and their families in a different way, being able to help them engage with and enable Residents to continue to do the things that they enjoy, really is what I love about my job.