Oriel Care Home

87 Hagley Road, Oldswinford, Stourbridge DY8 1QY
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9.9 57 Reviews
  • Oriel Care Home, Stourbridge
Oriel Care Home is a care home in Oldswinford, Stourbridge that provides round-the-clock residential care for older people, through dedicated staff who understand how worrying it can be to ensure your loved one is well taken care of.

As soon as they arrive, your loved one will become part of the family and a member of the friendly group of residents that staff care for.

They will receive constant care and attention, support and companionship whilst catering for their every need and personal tastes. It doesn't matter whether you're funded privately or by social services, you'll be welcomed with open arms.

The worry that your loved one may have little quality of life will no longer be a concern. At Oriel House, there’s always something to join in with or someone to chat to. Even if mobility is an issue, no one is ever stuck in their room, because a new lease of life beckons! There’ll always be a member of staff ready and willing to lend a supportive hand.

Whether on a long-term basis or respite care, a friendly atmosphere instantly puts everyone at ease. The Home often holds themed shows that involve singing to old favourites, something they find to be therapeutic and which further fuels the cheerful atmosphere. You can visit your loved one at any time, you’re always welcome and your input is encouraged to ensure the care staff exceed your expectations.

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Care Provided by Oriel Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 33 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Other Care Provided
  • Own GP if required
  • Sheltered Housing

Good to Know

  • Owner
  • Oriel Healthcare Ltd
  • Person in charge
  • Kelly Hunt (Registered Manager)
  • Admission Criteria
    • Mobile with one carer
    • Ages 65+
  • Room Information
    • Single Rooms (33)
  • Care Home Design/Build
    • Last Refurbishment: 2018

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Oriel Care Home Reviews (57)

Total of 57, showing 1-20
9.9

Oriel Care Home has a Review Score of 9.9 (9.857) out of 10, based on 14 reviews in the last 2 years. Over all time Oriel Care Home has 57 reviews.

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Review from N C (Son of Resident) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident since November 2024. She seems very settled at Oriel Care Home. We are very pleased with the staff, care and her room. She always seems very satisfied with the care and support she receives.

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Review from Tyler B (Grandson of Resident) published on 2 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have three grandparents all with dementia and I am so happy we found Oriel, the connection the staff make and have made with all the residents is a joy to see. Oriel has such a warm and welcoming environment and I sleep well at night knowing they are all in great hands couldn't thank the staff enough.

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Review from Stephanie F (Relative of Resident) published on 20 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the years my husband and I have visited various friends and family in Oriel House. Always found the stuff most efficient and friendly. The home is well-kept, clean and pleasant to come into. It would be my first choice and would and do recommend to. Friends who need a home and care for their loved
ones also would add that value for money Oriel takes some beating.

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Review from David D (Son of Resident) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Looking after my dad can be challenging at the best of times, but the staff at Oriel have been nothing short of amazing. I'm kept informed of any changes regarding my dad's health, treatment plans, and condition. Knowing that they are doing their utmost to look after him is a huge weight off our shoulders.
It's also nice to know that any questions I have, the staff and management, do their best to give me an answer or get back with one as soon as possible.

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Review from Jo F (Daughter of Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, nothing to much trouble. Staff excided expectation.
Mum is very happy during her stay here.
I have been a nurse for years and would be proud to say I worked there, due to individual nursing care. Thank you.

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Review from Garry B (Son of Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since July, my mum has been in Oriel Care home with dementia. Before her admission, there were concerns regarding her wellbeing at home. The care she has received since July has been excellent, I couldn't have asked for anything more. I do notice the empathy that is shown at all times, and you can see
how serious their job means to them.

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Review from Nikki B (Daughter of Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of my parents are at Oriel, and the care they receive here is absolutely fabulous. Although both of my parents have dementia, they both tell me how happy and how well looked after they are. The staff and the manager go above and beyond for my parents, and the support they give me is priceless.

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Review from F C (Daughter of Resident) published on 14 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is quite happy and settled, has a good relationship with all staff, his care needs are met very well, and any illness or concerns regarding his health are dealt with straight away in-house or calls to relevant medical professionals. There has been a big improvement this year in standards and care.
There is a happy atmosphere and it's very welcoming to family when visiting. I would happily recommend Oriel Care Home.

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Review from A B (Husband of Resident) published on 14 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Oriel Care Home since July. I cannot fault the care she has had since she has been here. I cannot fault all the staff from top to bottom, they are fantastic.

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Review from P G (Son-in-law of Resident) published on 14 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff really good and helpful and always offered a drink. Very good with the residents.

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Review from Margaret G (Wife of Resident) published on 12 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel that my husband is settled and looked after the benefits from the craft sessions and the entertainment. The staff are friendly and helpful.
He is settled on the ground floor and he can walk there himself.

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Review from J M (Daughter of Resident) published on 12 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, friendly care home. Real family feel. Care staff are professional and attentive. Any issues are immediately resolved or mitigated.
Lovely room with nice outlook, and food is good.
Level of care and attention to personal needs is excellent.
Would highly recommend.

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Review from Kerry G (Daughter of Resident) published on 10 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are lovely always welcoming and open to questions, they are very good with Mum and Dad.

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Review from Mandy M (Daughter of Resident) published on 30 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was looked after so well at Oriel Care Home. They really 'got her little ways' and I saw how well she responded to the attention she received. The home is always clean and fresh, warm and welcoming. They have lots of activities but importantly Mom could be quiet in her room when she chose
which was important. Very lovely staff, a good choice for Mom.

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Review from Gavin T (Son of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care is provided by caring and dedicated staff. There is always something for the residents to do, and they like to include the families in all ways and lovely garden parties! I would recommend Oriel anytime.

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Review from S W (Friend of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt moved into Oriel House in October. She has settled in very well, and the staff are very kind and friendly. She enjoys the food. The management is very responsive to any requests or problems, and we are made welcome when we visit.

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Review from M B (Brother of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident at Oriel Care since September 2021, and throughout her time, she has received professional and considerate care at all times.
The staff and management are thoughtful and actively engage us in ensuring that she receives the best possible care, and I would have absolutely
no hesitation in recommending Oriel Care.

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Review from Mark W (Son of Resident) published on 25 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Oriel since May 2022. She was previously a resident of another local care home that closed. Although these were distressing circumstances for my mother, who suffers from dementia, she was welcomed and helped by the staff at Oriel. They were patient with her and ensured
that she settled in well; I cannot thank them enough for this.
The staff are always professional and helpful and keep me well informed, which I appreciate as I am not always able to visit every week. I feel confident my mother is very well looked after by the staff at Oriel.
My mother enjoys the activities at Oriel, and I feel she is happy and content living at the home.
I am also impressed with the presence of senior managers at the home. My past experience with care homes is that this is not always the case. I feel that they are approachable and again, keep me well-informed.
Thank you to everyone at Oriel for the support and kindness you have shown and continue to show to my mother.

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Review from P W (Daughter of Resident) published on 23 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent atmosphere. Excellent, friendly staff, very courteous, good response to any help that is asked for. My mother is always clean and well cared for. Her room is always clean. Whenever l wish to take my mom out of the home, l usually need assistance, and l always get two of the most friendly girls
to help.

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Review from Louise D (Daughter of Resident) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Oriel Care Home. The staff made my father very welcome from the day he arrived, and they have worked tirelessly to get him settled in his new home. He is a high falls risk, and the safety procedures they have in place to support him are above and beyond what we expected. The
staff are always willing to sit and listen to his concerns and encourage him to participate in day-to-day activities. The staff are caring, compassionate and care about the residents. We are assured he is cared for to the highest standards. Nothing is too much trouble, and there is always lots of laughter heard from both Dad and the nurses.

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Current Review Score: 9.9 (9.857)

Overview of Review Score

The Review Score of 9.9 (9.857) out of 10 for Oriel Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.857 for Oriel Care Home is calculated as follows: ( (145 Excellents x 5) + (22 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 168 Ratings = 4.857

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oriel Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Apr 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Frequently Asked Questions about Oriel Care Home

What types of Care is Oriel Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Oriel Care Home provide?

Sheltered Housing & Own GP if required are other types of care provided.

How many Rooms does Oriel Care Home have?

There are 33 Single Rooms.

What are the Facilities & Services at Oriel Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Oriel Care Home to the centre of Stourbridge?

0.4 mile(s) as the crow flies, distance by road may be significantly further.