Oriel Care Home

87 Hagley Road, Oldswinford, Stourbridge DY8 1QY
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9.9 57 Reviews
  • Oriel Care Home, Stourbridge
Oriel Care Home is a care home in Oldswinford, Stourbridge that provides round-the-clock residential care for older people, through dedicated staff who understand how worrying it can be to ensure your loved one is well taken care of.

As soon as they arrive, your loved one will become part of the family and a member of the friendly group of residents that staff care for.

They will receive constant care and attention, support and companionship whilst catering for their every need and personal tastes. It doesn't matter whether you're funded privately or by social services, you'll be welcomed with open arms.

The worry that your loved one may have little quality of life will no longer be a concern. At Oriel House, there’s always something to join in with or someone to chat to. Even if mobility is an issue, no one is ever stuck in their room, because a new lease of life beckons! There’ll always be a member of staff ready and willing to lend a supportive hand.

Whether on a long-term basis or respite care, a friendly atmosphere instantly puts everyone at ease. The Home often holds themed shows that involve singing to old favourites, something they find to be therapeutic and which further fuels the cheerful atmosphere. You can visit your loved one at any time, you’re always welcome and your input is encouraged to ensure the care staff exceed your expectations.

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Care Provided by Oriel Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 33 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Other Care Provided
  • Own GP if required
  • Sheltered Housing

Good to Know

  • Owner
  • Oriel Healthcare Ltd
  • Person in charge
  • Kelly Hunt (Registered Manager)
  • Admission Criteria
    • Mobile with one carer
    • Ages 65+
  • Room Information
    • Single Rooms (33)
  • Care Home Design/Build
    • Last Refurbishment: 2018

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Oriel Care Home Reviews (57)

Total of 57, showing 21-40
9.9

Oriel Care Home has a Review Score of 9.9 (9.857) out of 10, based on 14 reviews in the last 2 years. Over all time Oriel Care Home has 57 reviews.

Overall Experience

  • 42
  • 14
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Date Published

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Review from S M (Daughter of Resident) published on 31 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are generally happy with the care and attention given to Mum. Her overall health has improved since moving to the home, and she is usually contented.
However, because of her dementia, we are unable to comment on some of the issues of personal care such as bathing, meals, drinks and socialising,
as her communication with us is very limited.

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Review from N M (Daughter of Resident) published on 24 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is here, they are kind and caring. I can’t say a bad word. The team work extremely hard and are always pleasant.
Hairdressing and chiropodist services are available, the girls always find time paint mums nails too, amazing.

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Review from S D (Daughter of Resident) published on 23 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy with this Care Home, since dad moved there 8 months ago. He is always clean well fed and seems content. There are always staff members around to look after residents needs, and answer visitor queries. On a few occasions staff have pre-empted medical issues and ensured that appropriate
treatment was sourced.

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Review from P B (Daughter of Resident) published on 9 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

This home has a very good reputation and the modern block has lovely rooms and facilities. From day one, Mum aged 95, never settled. She was permanently thirsty, complained that she never had enough hot drinks and rarely had jugs of water in her room. After numerous complaints, this was never sorted,
so much so that she had two UTI's while she was there, something she is not prone to. She was not bathed for 8 weeks because someone forgot to put her on the rota. After 6 weeks when we discovered this, another 2 weeks passed and we were made to feel a nuisance when we kept asking has she had a bath yet? Mum has had days where she has not been washed or had her hearing aids put in. She has been left in her room with the door shut and staff have forgotten to put the buzzer within reach. She really disliked the food, too. After a stay of only 5 months, we have had to move her, because she felt neglected and unhappy (her words). Cannot recommend this for those who are frail and need proper care.

Reply from Pete Saini, Proprietor at Oriel Care Home

Thank you for your review. We are sorry to read that Mum's stay at Oriel did not meet your family's expectations. As Mum had moved to Oriel from another care home, it is understandable that she didn't settle straight away, however, during Mum's stay, she was regularly offered drinks and often asked for them herself and had a second cup. Although dehydration can lead to UTI's, it is important to add that other matters can also be a contributory factor. Additionally, Mum was given body washes regularly by staff during her stay and when the matter of bath times was raised, the Home Manager rectified the situation immediately. Feedback from families is very important to us, and we are sorry if you felt uncomfortable by raising your concerns. We hope that our meeting to review Mum's care prior to her departure was useful, and we will use your feedback as part of our quality assurance process moving forward. We also hope that Mum is happy and settled in her new care setting.


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Review from H K (Sister-in-law of Resident) published on 30 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother in law was lonely after my sister passed away. He has Parkinson's and was quite confused. Since moving into care the family have seen a difference. He is chatty and we can see he enjoys interaction with the staff. He has peace of mind about medication and enjoys being 'looked after'.

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Review from Chris B (Son of Resident) published on 11 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Oriel for four and a half years now, and has enjoyed her time there. The staff are friendly and professional at all times, and have always been prompt to inform me of any matters that need my attention. Her room is clean and tidy with a comfortable bed and easy chair. Meals are
varied and nutritious. I would highly recommend Oriel to anyone wishing to place their loved one into their care.

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Review from Ruth J (Daughter of Resident) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum has been residing at Oriel Care Home, she has received excellent care throughout. Mum is very poorly, and the staff always go above and beyond to ensure she is as comfortable as she can be enabling them to meet Mums many medical and emotional needs. Kowing that Mum is receiving the care
that she is; gives us great peace of mind as a family during this very difficult time.

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Review from Jackie S (Relative of Resident) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has lived at Oriel Care Home for 3 years now. She is very happy and settled there. She is well cared for, her bedroom is light and airy and very clean, her meals are good and she has varied activities most days. The staff are friendly and very helpful and despite being so busy, always have
time to talk to you. There are regular updates and meetings with the management and I couldn’t be happier with her care.

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Review from Allan P (Friend of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly service showing care and compassion even during covid. Consistent level of service with a good environment. Premises are well kept and in the main bright and cheerful. Keep it up and best wishes.

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Review from Liz T (Niece of Resident) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent communication strategies with relatives. I live in Australia but feel fully informed. Personalised attention to the individual needs of each resident. Staff are friendly, competent and professional.

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Review from S M (Daughter of Resident) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Oriel has provided excellent care to my often challenging parent. Their staff seem to go above and beyond and they try always to provide a high level of care. Oriel is well managed and provides a range of activities for its residents who seem very happy to be there. The environment is homely, clean
and well maintained. I am confident that my father is safe and being well looked after, which has been most reassuring during these difficult times.

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Review from C P (Friend of Resident) published on 14 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is so reassuring to know that my friend is at Oriel Care Home as the care there is second to none and no worries for me about her care in these lockdown months. Many thanks to all of the staff who have done such a brilliant job.

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Review from Stephen N (Husband of Resident) published on 12 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Does the job it says. Cares for people and they do.

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Review from Glynis F (Daughter of Resident) published on 12 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother needed to go into a care home in May 2019. I visited several homes in the Stourbridge area prior to this and felt Oriel Care Home provided/offered the best service for her needs. It is very homely with dedicated and lovely staff. Mum feels very comfortable with them.

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Review from Wendy A (Daughter of Resident) published on 28 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom moved into Oriel at the start of lockdown which was a very difficult time. They settled her in and treated her like one of the family, which was a great relief. The staff are lovely, really friendly and helpful, most have been part of the team for a number of years, which speaks volumes. They
also ensure that she stays fit and healthy, and any concerns are dealt with immediately. I cannot recommend them enough.

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Review from John R (Nephew of Resident) published on 28 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's difficult at this moment in time to appraise Oriel Care Home as I have not been able to visit personally since early March. However, everyone there must be doing a wonderful job as the Covid-19 rates are almost zero. My aunt has dementia, as do other residents, so it must be very difficult for
the staff to keep things as normal as possible. I would like to say a big thank you to all staff at Oriel. Waiting to visit when we can.

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Review from J D (Daughter of Resident) published on 28 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been very happy here. Sorry I can't rate the Activities because my mother prefers to stay in her room, though I believe there is plenty going on should you wish to participate. I have only ever heard good things about this home!

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Review from Tony B (Son of Resident) published on 21 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent choice of care home. Mum has lived here for over 5 years. The home is relatively small, and so has a really cosy and homely feel to it. The staff are the key to it's success, and all are friendly and welcoming, and know me by my first name. The staff are very caring towards all residents
regardless of their needs. Mum had two medical emergencies requiring hospitalisation just before the COVID lockdown, and these were dealt with very well. Since COVID the home has had an enviable success rate in avoiding infections amongst the residents, and they have dealt as well as possible with the difficulties which the enforced isolation has caused for residents and their families.

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Review from E B (Grandson of Resident) published on 15 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The vast majority of the staff are lovely, very helpful and really care about the residents and their welfare. Oriel is incredibly clean considering the nature of the business and it is the only care home I've ever visited that does not smell of urine. The food looks and smells nice and frequent activities
are arranged if the residents wish to take part. My only criticism would be that my gran's underwear keeps disappearing despite her initials being on them and that after 6 months, a few of the staff still don't know how she takes her tea.

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Review from E B (Son of Resident) published on 15 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Oriel House has been home to my mother for over 18 months and she has been happy with her stay. Although she talks about the food, she still easts all her meals. The carers are very attentive to all the residents and there is always a smile from the carers.
Overall, I am pleased that my mother selected
Oriel House for her continued future care.

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Current Review Score: 9.9 (9.857)

Overview of Review Score

The Review Score of 9.9 (9.857) out of 10 for Oriel Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.857 for Oriel Care Home is calculated as follows: ( (145 Excellents x 5) + (22 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 168 Ratings = 4.857

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oriel Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Apr 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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