Oriel Care Home

87 Hagley Road, Oldswinford, Stourbridge DY8 1QY
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9.9 57 Reviews
  • Oriel Care Home, Stourbridge
Oriel Care Home is a care home in Oldswinford, Stourbridge that provides round-the-clock residential care for older people, through dedicated staff who understand how worrying it can be to ensure your loved one is well taken care of.

As soon as they arrive, your loved one will become part of the family and a member of the friendly group of residents that staff care for.

They will receive constant care and attention, support and companionship whilst catering for their every need and personal tastes. It doesn't matter whether you're funded privately or by social services, you'll be welcomed with open arms.

The worry that your loved one may have little quality of life will no longer be a concern. At Oriel House, there’s always something to join in with or someone to chat to. Even if mobility is an issue, no one is ever stuck in their room, because a new lease of life beckons! There’ll always be a member of staff ready and willing to lend a supportive hand.

Whether on a long-term basis or respite care, a friendly atmosphere instantly puts everyone at ease. The Home often holds themed shows that involve singing to old favourites, something they find to be therapeutic and which further fuels the cheerful atmosphere. You can visit your loved one at any time, you’re always welcome and your input is encouraged to ensure the care staff exceed your expectations.

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Care Provided by Oriel Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 33 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Other Care Provided
  • Own GP if required
  • Sheltered Housing

Good to Know

  • Owner
  • Oriel Healthcare Ltd
  • Person in charge
  • Kelly Hunt (Registered Manager)
  • Admission Criteria
    • Mobile with one carer
    • Ages 65+
  • Room Information
    • Single Rooms (33)
  • Care Home Design/Build
    • Last Refurbishment: 2018

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Oriel Care Home Reviews (57)

Total of 57, showing 41-57
9.9

Oriel Care Home has a Review Score of 9.9 (9.857) out of 10, based on 14 reviews in the last 2 years. Over all time Oriel Care Home has 57 reviews.

Overall Experience

  • 42
  • 14
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  • 1
  • 0

Date Published

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Review from Martin S (Son of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely efficient and friendly home. Staff are always friendly but at the same time very attentive and put the residents first. Plenty of social activities are arranged. The home is full of 'bustle', lots of cheerful nurses around. Mum's health has improved a lot since she came. Extremely pleased
with all the care that she receives.

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Review from Jeremy C (Son of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home responds to any needs my mother requires. After a fall they were happy to give extra attention every 20 minutes. 10 out of 10.

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Review from Ruth T (Daughter of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The owner, manager and care staff welcomed my father with open arms and looked after him and me extremely well. I wouldn't hesitate to recommend this beautiful care home to any family. Ignore the 2018/19 CQC report, it does not reflect any part of this care home, the inspector must have got out of bed
the wrong side with a bad hangover!
This home is excellent. The care is exceptional and I do not hesitate in writing this review.

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Review from G S (Sister of Resident) published on 5 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and kindness extended to my brother during his stay at Oriel House was exceptional and the support given to his family was outstanding. I would not hesitate to recommend Oriel House Care Home.

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Review from Viv E (Sister of Resident) published on 17 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother spent his last days at Oriel House. He received exemplary care and was treated with dignity and respect, but above all they made him feel special. That care extended to his family, always concerned for us too. My sincere thanks to you all.

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Review from Robert C (Son of Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother received was excellent. Al the staff couldn't do enough to help and were extremely friendly and went out of their way to be accommodating.

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Review from S H (Daughter of Resident) published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well looked after. Medical attention is well organised. Special bed and chair provided. Happy, friendly atmosphere.

Reply from Pete Saini, Owner at Oriel Care Home

Thank you for your review. We are currently reviewing our programme of activities, in order to better meet the hobbies and interests of our residents. An update will be provided in our next newsletter, but in the short term, we can confirm that the new programme will include more community-based activities over Spring and Summer, as well as more varied activities within the home. If you would like to provide any suggestions or further feedback, please feel free to contact us.


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Review from Doreen B (Resident) assisted by family/friend published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am well looked after.
The carers will always help you.
My home is very clean and well looked after.
I enjoy the activities and talking to my friends in the Orangery.
The manager and all the carers work very hard.

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Review from Peter R (Son of Resident) published on 6 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very warm a welcoming home with a bright and airy feel. Residents had a choice of a wide range of activities which were regularly scheduled. All staff made every effort to communicate in a warm and caring manner to the residents. often under very difficult and trying circumstances.


All the rooms

were kept very clean and there were regular visits from hairdressers and chiropodists. Despite the unavoidable noise associated with caring for the residents, there is a general sense of calm - I would thoroughly recommend this establishment.

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Review from S C (Son of Resident) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent residential home.
My mother has had four years of care at Oriel House.

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Review from D O (Husband of Resident) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife entered this residential home just over two months ago. We have found the accommodation to be comfortable and homely and the staff very friendly and attentive to the needs of the resident and creating a family atmosphere.
The establishment seems to be well run and the management are approachable
and ready to assist with any problems.

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Review from J W (Daughter of Resident) published on 22 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been resident for 1 year in her own ensuite room that we added her personal touches for a "home from home" feel. She has a personal call alarm and sensor mat for added safety.
All the staff are very approachable, patient and helpful to any of our concerns and mums even though she can be demanding
at times due to her condition (mild dementia) and mobility issues. The present management has created a very nice, airy and welcoming environment in all areas - dining room, sitting room and gardens.

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Review from F W (Daughter of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Oriel Care Home has provided a very warm and friendly home for my mother. All the staff are kind and patient. Myself and all her visitors have been made welcome.

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Review from S L (Grandson of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather entered Oriel Care Home following a recent fall where he broke his hip. He had spent 6 weeks in a step-down facility, where he had been treated poorly. His health had deteriorated, he had lost weight and was plagued by urine infections. Following this awful experience, we were sceptical
of the care industry. However, I have to say the care he has received from the staff at Oriel has been exceptional. He is very well looked after, has gained weight immediately and is no longer plagued with urine infections.

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Review from H O (Daughter of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Two years ago my mother moved into Oriel at very short notice. We were fortunate that a bright sunny room was available. My mother really didn't want to be in a care home but staff at Oriel were very kind and sympathetic to both my mother and myself. I was guided by their experience of settling in new
residents and eventually my mother realised that, actually, she was fortunate to be there.
I don't live locally but I talk to my mother on the telephone every day. The staff are always cheerful and friendly when they pick up the phone.
They recognise my voice and know my name. When I visit there is always a cheerful, welcoming atmosphere. The home is well maintained and is kept clean and tidy. My mother is a fussy eater and has a small appetite but she likes the food in general and she is encouraged to eat. She has been well looked after when she has been unwell.
I am happy to recommend Oriel Care Home. The older part of the building has its drawbacks but these are more than compensated for by the happy atmosphere and the high quality of the staff.

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Review from Guy H (Son of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a family, we had little experience of care homes, when my mother had to go into one a year ago.
We visited a good number in the Stourbridge area. Accommodation standards varied a little as did the management. What was noticeable was the difference in the care staff.
The staff at Oriel are decent
and kind. They are actively seen to care. Caring does not come across as a chore. My mother is safe and happy there.

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Review from Michael B (Son of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother is in a comfortable, clean and friendly home. She is happy and well looked after. The staff are very supportive and caring towards her. She feels safe and secure. We are very happy that she lives at Oriel. She's been there 6 years.

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Current Review Score: 9.9 (9.857)

Overview of Review Score

The Review Score of 9.9 (9.857) out of 10 for Oriel Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.857 for Oriel Care Home is calculated as follows: ( (145 Excellents x 5) + (22 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 168 Ratings = 4.857

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oriel Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Apr 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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