What types of Care is Russell Court registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Russell Court provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

What are the Facilities & Services at Russell Court?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Russell Court to the centre of Dudley?

1.5 mile(s) as the crow flies, distance by road may be significantly further.

Russell Court care home, Overfield Road, Dudley, West Midlands DY1 2NY

Review from Gwen T (Respite Resident) published on 11 April 2025
Submitted via Postal Card • Report

Overall Experience

My time at Russells Court (although for health reasons) was like being in a family hotel.
I could not have asked for better care and support. It is only due to the staff and physios that I was back on my feet after just under 4 weeks. Thank you.
The management played a big role in this by keeping

me informed and providing transport to my hospital visits.
I will be forever grateful to everyone for helping me through a painful time. Thank you.

Reply from Fiona Brewin, Home Manager at Russell Court

Thank you so much for your kind words. I am so glad we could be of assistance during your ill health. If there is anything else we can do to support or you just need a friendly face, a chat and a cuppa, please do not hesitate to call or pop in.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C G (Brother of Resident) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience

I would like to express my sincerest thanks for the care of my brother. He was admitted to Russell Court in August 2024 with terminal cancer, and he spent the last six months of his life there. He was treated with respect, and his welfare was carefully assessed, and his care administered by considerate

and competent care assistants and medical personnel who liaised with the Palliative team. It is a comfort and blessing to me that he was kept as comfortable as possible to the end, and he passed away peacefully in his sleep.

Reply from Fiona Brewin, Manager at Russell Court

I would like to thank you for taking your time to complete a review after your brothers passing. It was a pleasure to support him achieve what he could throughout his deteriorating health. It was a true honour to care for him ensuring that he had a quality of life and experienced a pain free passing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M D (Wife of Resident) published on 16 January 2025
Submitted via Website • Report

Overall Experience

My husband is in this home, he is cared for amazingly meals look lovely and hygiene is great. All the staff are lovely, the residents play games to stay entertained, and have a TV in the room which my husband enjoys watching films and TV and listening to the radio.

Reply from Nhazia Qayum, Director at Russell Court

Thank you so much for your kind words. It was a pleasure to support his recovery and we wish you both all the very best.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J J (Daughter of Resident) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience

My Father has received excellent care here. The staff are very caring and supportive and go the extra mile to make this difficult time a little easier.

Reply from Emma Harley, Home Manager at Russell Court

Thank you very much for taking the time to leave us feedback. This is a lovely review and is greatly appreciated regarding the care your father received.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L H (Wife of Resident) assisted by family/friend published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience

Russell Court have taken excellent care of my husband. They have also been very supportive of me and my family.

Reply from Emma Harley, Home Manager at Russell Court

Thank you very much for taking the time to leave us feedback. This is a lovely review and is greatly appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S P (Daughter of Resident) published on 8 November 2024
Submitted via Postal Card • Report

Overall Experience

The care team at Maple Wing was excellent. Her room was really good and the cleaning staff were first class. All of the staff we encountered were pleasant and helpful. The nursing team was really good.
There is a nice day room downstairs but it is under-utilised and patients are not encouraged to use

it. The specialist podiatry team was only available for diabetic patients. This was a real shortcoming and resulted in Mum leaving with an infected foot ulcer.

Reply from Emma Harley, Home Manager at Russell Court

Thank you very much for taking the time to leave us feedback about your experience at Russell Court. I am pleased to hear your experience was mostly positive. We have noted your feedback regarding shortcomings in additional services, regrettably, Podiatry is a service provided by the NHS and we are unable to influence their referral criteria or appointments. We take all feedback seriously and aim to continually improve the service therefore we will endeavour to continue to discuss all health concerns with the GP, and where necessary will request that referrals to services such as podiatry are made.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynn R (Respite Resident) assisted by family/friend published on 25 October 2024
Submitted via Postal Card • Report

Overall Experience

All the staff are wonderful, caring and always smiling. My rehab is going well, physios are doing a great job for me. The food is excellent, they have accommodated my dietary needs as I have had bariatric surgery and can only eat pureed food and no dairy at all. It will be a sad day when I leave but

a great day as next stop is back home. I cannot thank all here at Russell's Court for the care, help, and rehab I have received.

Reply from Emma Harley, Home Manager at Russell Court

Thank you so much for taking the time to leave us feedback. This is a fabulous review of the home as a whole; including the kitchen staff & rehab team, which it is greatly appreciated. You will be missed when you return home, but we are proud to have been a part of your journey to being back at home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Leigh R (Husband of Resident) published on 9 October 2024
Submitted via Website • Report

Overall Experience

Can't fault the rehab my wife is receiving she has come a long way with the help of all the staff here the room she is in is clean and warm. The food is very good and she is checked on at regular intervals wouldn't want her anywhere else while she is undergoing rehab.

Reply from Emma Harley, Home Manager at Russell Court

Thank you so much for taking the time to leave us feedback. This is a lovely review of the home as a whole, including rehab placements and it is greatly appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane R (Daughter of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience

My mother spent 6 weeks of rehabilitation here. She was treated with care and utmost dignity.
As a relative visiting I was always welcomed with a smile and greeted with warmth by all staff.
The decor was a little tired and a fresh lack of paint was due soon I would have thought, but the most important

thing was the care which was excellent.
We were also allowed to bring the family dog in - excellent.
Other care homes I have visited.

Reply from Emma Harley, Home Manager at Russell Court

Thank you very much for taking the time to leave us feedback. This is a lovely review and is greatly appreciated regarding the standard of care received. The decor throughout the home is refreshed at differing periods throughout the year, to ensure full refresh during the year. I can confirm corridor areas and some bedrooms are due to be refreshed during the final quarter of 2024.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from June B (Respite Resident) assisted by family/friend published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience

All the staff were kind, attentive and helpful. They often went above and beyond what was asked of them. They were always cheerful. However, some of the night staff could be abrupt and over-vigorous in handling.

Reply from Emma Harley, Home Manager at Russell Court

Thank you very much for taking the time to leave us feedback about your experience at Russell Court. I am pleased to hear your experience was mostly positive. We take all comments and views seriously so I would like to assure you we will look into the comments you have made regarding night staff and will take any steps necessary to help improve the service all staff provide moving forward.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T F (Daughter of Resident) published on 7 August 2024
Submitted via Website • Report

Overall Experience

My dad was moved to Russell Court for rehabilitation following a fall, that had resulted in a break of the leg and ankle along with subsequent unexpected health complications. Dad has never been in nursing home setting and as family this was new to us all. From the outset, the professional care, patience

and respect shown to my dad has been exceptional and continues to be so; this has extended to us as a family. It is a time of uncertainty, meaning there a several occasions where we are seeking reassurance, have questions whether it be nursing home related or requiring clarity from various clinical experts external to the home; the management, clinical and care teams in the home do their utmost to support us through this.
On a lighter, it was Dad's birthday in week 2 of his stay in the home, the team surprised him with such an effort to make his day special and ensured all family that visited were made welcome.

Reply from Emma Harley, Home Manager at Russell Court

Thank you very much for taking the time to leave us feedback. This is a lovely review and is greatly appreciated. It is our pleasure to look after your father and make his stay here as comfortable as possible. We enjoy celebrating special occasions with our residents, such as birthdays, as they remain important occasions to all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S I (Son of Resident) published on 2 July 2024
Submitted via Postal Card • Report

Overall Experience

My father has been at Russell Court since February 2023. It's a wonderful nursing home with a personal touch. From a smooth initial transition to lots of fun and laughter during tough times. All the staff are brilliant and we recommend Russel Court and are sad to be leaving.

Reply from Emma Harley, Home Manager at Russell Court

Thank you very much for taking the time to leave us feedback. This lovely review is greatly appreciated. It was our pleasure to look after your father, we were sad to see him leave. I wish you both all the best for the future.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter S (Respite Resident) published on 18 June 2024
Submitted via Postal Card • Report

Overall Experience

I was admitted post-hospital stay for further physio rehab following a fracture. The stay was generally good. The room was too small for use of rehab e.g. couldn't access the window with walking aids. The staff were generally brilliant, found one Healthcare Assistant quite rude.

Reply from Emma Harley, Home Manager at Russell Court

Thank you very much for taking the time to leave us feedback about your experience at Russell Court. I am pleased to hear your experience was mostly positive. We take all comments and views seriously so I would like to assure you we will look into the comments you have made and will take any steps necessary to help improve the service we provide moving forward.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G H (Wife of Resident) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience

I feel the professional care and respect shown to my husband is exceptional. All the staff are very pleasant and show real empathy towards him and always have time for any questions or queries I may have. It is a bright, cheery, clean place and has a lovely, pleasant feel to it. The support and reassurance

given to me during such a stressful time has been amazing. It's so difficult when you have to make the decision of professional care for a loved one. Russell Court was definitely the right decision for us.

Reply from Emma Harley, Home Manager at Russell Court

Thank you very much for taking the time to leave us feedback. It is greatly appreciated. It is our pleasure to look after your husband. I am very pleased to hear of the positive experiences you have had with our home, especially the care/empathy staff have shown to your loved one.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R N (Granddaughter of Resident) published on 10 April 2024
Submitted via Website • Report

Overall Experience

Seven weeks of loved one in here. Vile, negligible place. Residents sit in wheelchairs for 6+ hours at a time, zero movement. Not transferred to seats. Bedsore within 2 weeks. Buzzers left ringing for over 30 minutes. Nan showered once in 7 weeks. Fingernails caked in dirt. Food-splattered clothes hung

back up. Told had to wait from 6.30 pm to 7.30 pm to have a wee as the staff was on handover. Poorly managed break-wise. Often no staff to be found. Drinks are provided in dirty tea-stained beakers. Residents either stay in a room on their own or sit in their wheelchairs at the dining table all day. The nice comfy lounge is never used as apparently the heating is broken. Residents in the dining area do not have carers present even during meals. There are some amazing staff. The lady who does the activities is a godsend for the residents. Two other members of staff in particular are great too. The nursing side had a lot of admin errors, serious ones - communication is lax. Overall I wouldn't even put a dog in here. Do not recommend.

Reply from Emma Harley, Home Manager at Russell Court

Thank you for taking the time to complete a review. We sincerely apologise for any inconvenience or dissatisfaction you may have encountered; we did endeavour to work with you whilst your relative was with us to resolve any issues raised to management. Our aim is to provide the best possible care to our residents, it is something we take very seriously. I would like to assure you we will look into the points you have raised and will take any steps necessary to help improve the service we provide moving forward. Once again, we are very sorry that you feel the experience did not meet your expectations and our usual high standards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan H (Respite Resident) published on 8 March 2024
Submitted via Website • Report

Overall Experience

I was only in Russell Court for 6 days due to a stroke which took the left side of my body but in that time the physios managed to get me out of bed and start to walk and with perseverance, I have managed to walk without any aides.
All the staff from managers, physio, medical and the main team, the

carers work so hard to make you feel at ease and look after you so well (hats off to them).
I wouldn’t hesitate to recommend anyone from Russell Court.

Reply from Emma Harley, Home Manager at Russell Court

Thank you very much for taking the time to leave us feedback, it is very much appreciated. I am really pleased to hear of the positive experience you had at Russell Court and the progress you made whilst here, I will pass on your lovely comments to all the team. Finally, we would like to wish you all the very best for the future from myself and all the staff at Russell Court.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tracy D (Granddaughter of Resident) published on 5 February 2024
Submitted via Website • Report

Overall Experience

Having had experience of previous care homes and them not being great, I was so worried when my grandad needed rehabilitation care after breaking his leg. Within moments of walking through the door at Russell Court, I was put at ease immediately. I was met with a lovely smile and the care I was shown

was amazing. My grandad was in for a week and every member of staff I came across was so friendly, they all said hello and many asked if I knew where everything was. The care they showed for him gave him some dignity back. He was even talking about staying there permanently, I think that says it all.
The weeks leading up to his stay here were tough, what the home gave us back was being with my grandad again and enjoying his company.
Sadly he passed away but again how the staff handled this was with so much empathy and just simple kindness. I can't recommend this home enough. Thank you for making my grandad's last few days happy for him, I will be forever grateful.

Reply from Emma Harley, Home Manager at Russell Court

Thank you very much for taking the time to leave us feedback. I am pleased to hear of the positive experience you had at Russell Court and the kindness your relative was shown. I would also like to offer my deepest condolences to you and your family on behalf of myself and all the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M J (Daughter of Resident) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience

After having been in hospital for some seven weeks, my mother was sent to Russell Court and immediately received the comfort care and attention she required. She had care and peace in her final days which was a relief to all her family. Our sincere thanks to everyone.

Reply from Emma Harley, Home Manager at Russell Court

Thank you very much for taking the time to leave us feedback. I would firstly like to offer my deepest condolences to you and your family on behalf of myself and all the staff. I am pleased to hear of the positive experience you had but most importantly that your Mum was at peace in her final days which is of the utmost importance to us at Russell Court.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M M (Son of Resident) published on 12 January 2024
Submitted via Postal Card • Report

Overall Experience

My mom's time at Russell Court was, without a doubt, a very pleasant time. We were very happy with the way she and us were treated.

Reply from Emma Harley, Home Manager at Russell Court

Thank you very much for taking the time to leave us feedback about your experience at Russell Court. I am very pleased to hear of the positive experience you had with our home. It was our pleasure to look after your mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M T (Wife of Resident) published on 3 January 2024
Submitted via Postal Card • Report

Overall Experience

My husband was in Russell Court.
I cannot fault the care that my husband had - it was excellent.

Reply from Emma Harley, Home Manager at Russell Court

Thank you very much for taking the time to leave us feedback about your experience at Russell Court. I am very pleased to hear of the positive experience you had with our home. It was our pleasure to look after your husband, and we would like to wish you both well for the future.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money