Russell Court

Overfield Road, Dudley DY1 2NY
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9.7 85 Reviews
  • Russell Court, Dudley
Russell Court nursing home offers residents modern later life living where they can continue to lead meaningful lives.

The modern home features bedrooms with ensuite, a large dining room, a homely conservatory and a secluded garden.

The professional, friendly and compassionate team works tirelessly to ensure each resident feels supported and maintains a good quality of life.

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Care Provided by Russell Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Russell Court Care Home Ltd
  • Person in charge
  • Fiona Brewin (Manager)
  • Admission Criteria
    • Local Authority Residents with Top Up, Self funding residents
    • Ages 65+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (38)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for Russell Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £900 – £1,100
    • Self-Funded Residential Dementia Care £900 – £1,150
    • Self-Funded Nursing Care £950 – £1,200
    • Self-Funded Nursing Dementia Care £1,000 – £1,300

  • Excludes hairdressing, private chiropody fees and newspapers.
  • (these prices are only a guideline, please contact Russell Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking available on site


Russell Court Reviews (85)

Total of 85, showing 21-40
9.7

Russell Court has a Review Score of 9.7 (9.672) out of 10, based on 37 reviews in the last 2 years. Over all time Russell Court has 85 reviews.

Overall Experience

  • 68
  • 16
  • 0
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  • 1

Date Published

85
7
14
37
48

Review from Joanne C (Daughter of Resident) published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in Russell Court for almost three weeks on a "step-down program".
The care he received was exemplary, all of the staff were kind, professional and happy, which was so refreshing.
Dad made fantastic progress whilst at Russell Court going from basically bedbound to being able to rise
from a chair, stand and walk with a frame. Miraculous for an 83-year-old with two forms of blood cancer, an aneurysm and suspected Parkinson's!
Thank you so very much.

Reply from Emma Harley, Home Manager at Russell Court

Thank you very much for taking the time to leave us feedback about your experience at Russell Court. I am very pleased to hear of the positive experience you and your father had here with the staff. It was our pleasure to look after your father and support him in his recovery.


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Review from John B (Friend of Resident) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Asked by a relative of my friend to present a video call of my friend's sister's funeral which was being held in Nottingham. A staff member at the home was very helpful in setting up a room and large screen television for the video presentation for my friend, her twin sister and her carer plus my wife
to watch the service live. The staff member's assistance was very much appreciated by all our group at the time. Thanks for accommodating us all.

Reply from Emma Harley, Home Manager at Russell Court

Thank you very much for taking the time to leave us feedback about your experience. We were more than happy to help facilitate your friend and others in watching the funeral service together, via video call here at Russell Court, to allow you all to feel part of the service, which I am sure was very important to you all.


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Review from Angela F (Wife of Resident) published on 17 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I felt my husband was well looked after. The staff were helpful, friendly and happy. They treated my husband with dignity and they were happy, smiling and good to be around.
My only disappointment was that, on a night, one of the confused residents was allowed to wander around and enter other people's
bedrooms. I did complain but apparently nothing can be done. I do feel concerned about this. I was told he was harmless but I still think it's wrong. Apart from this, I think Russell Court Care Home is a very good nursing, rehab. Physios are excellent and a lovely atmosphere.

Reply from Emma Harley, Home Manager at Russell Court

Thank you very much for taking the time to leave us feedback about your experience at Russell Court. I am very pleased to hear of the positive experience you and your husband had with staff. We take all comments and views seriously so I would like to assure you we will look into the points you have raised regarding other service users and will take any steps necessary to help improve the service we provide moving forward.


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Review from Julie G (Niece of Resident) published on 27 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting my auntie once a month, as I live in Wales. She is very settled.
Staff are very good, and she seems happy to be there.
"Excellent home".

Reply from Emma Harley, Home Manager at Russell Court

Thank you very much for taking the time to leave us feedback about your experience at Russell Court; it is greatly appreciated. I am very pleased to hear you have had a positive experience with the staff and that your relative is happy here at Russell Court.


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Review from Marian D (Niece of Resident) published on 16 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family come every month from Wales to see my aunt and support my uncle because the home and staff are so helpful and friendly. They are committed to their job. The shock for my uncle has softened because he is confident in her care and wellbeing (we all are).

Reply from Debi Rogers, Manager at Russell Court

Thank you for kind comments. We understand the difficulty loved ones feel when they are no longer able to be together at home. We try to ensure families become a part of our Russell Court family and go home knowing their loved one is cared for and loved.


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Review from P W (Daughter of Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom was only in Russell Court for 17 days before she passed. The staff were brilliant, hard working, friendly and even gave us drinks. We had moved Mom from a care home that had falling standards and lack of care and the difference was mind blowing. Everyone here seemed so happy, the manager was
the best I have ever seen (ex-nurse I was). My only regret is that I did not move my Mom sooner to this brilliant home.

Reply from Debi Rogers, Home Manager at Russell Court

Thank you for your positive feedback for the care your mom received at Russell Court. It was our privilege to be able to ensure your mom had the best care in her final days and enable you to feel confident she was treated with love and dignity.


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Review from Tracy P (Daughter-in-law of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was at Russell Court for the last 6 weeks of his life. I can't fault this home. Care was 100%, rooms were good. Carers went the extra mile whenever they could. I would definitely recommend it! I've worked in care and would rate this as one of the best homes I've seen.

Reply from Debi Rogers, Home manager at Russell Court

Thank you for your lovely kind words for the Team at Russell Court. It was our privilege to be able to care for your father-in-law at Russell Court. We strive each and every day to provide the deserved care to our residents and family members during difficult times.


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Review from Susan D (Daughter of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

First time experience of a nursing home. I cannot thank the staff enough for the care, support and kindness to myself and Mother. We were made the most welcome we could be. It felt like a home with activities, entertainment and overall friendliness of everyone from managers, nurses, carers, kitchen
staff, housekeeping and administration.
Sad Mom had to leave.

Reply from Debi Rogers, Home manager at Russell Court

Thank you for your lovely review of your Moms stay at Russell Court. It was our pleasure to meet you all and hope you will come back and visit us soon.


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Review from Annet P (Niece of Resident) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for making my aunt's last few days so caring and comfortable its a lovely home and the staff go above and beyond to help.

Reply from Debi Rogers, Home Manager at Russell Court

Thank you very much for taking the time to leave us feedback about your experience. At Russell Court we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
It was a pleasure and a privilege to care for your Aunt at Russell Court .


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Review from Julie P (Daughter-in-law of Resident) published on 27 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law sadly passed away in Russell Court on the 21st of May, after being a resident for almost 2 years. The care she received from the beginning of her stay to the very end could not have been better. The staff all treated her with the utmost care and love and for that, we are very grateful.

Reply from Debi Rogers, Manager at Russell Court

Thank you for your positive feedback, we pride ourselves on ensuring all our residents receive the highest standard of care and are treated with respect and dignity each and every day. Families are also part of our Russell Court family and deserve to feel their loved ones are safe and well cared for.


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Review from Tracy S (Daughter of Resident) published on 14 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment Mom entered her room, she had the best care from some of the kindest and friendliest nurses and carers I have seen. Mom was only there for seventeen days before she passed, but the care she had and the respect we were given during her final days will never be forgotten. I can't speak
highly enough of the team at Russell Court. Mom was on the Maple wing, but never got to experience the activities on site. In Mom's final days, we were provided with facilities to stay overnight to be with Mom. We are a big family, but nothing was too much trouble for the team and we were made to feel special, as much as Mom was.

Reply from Debi Rogers, Manager at Russell Court

The Russell Court team would like to thank you for your positive review for our home. We aim to ensure all of our residents, and family members, are treated with respect and kindness each and every day. We fully understand the emotional and difficult time residents and relatives experience during the final days and we are glad we were able to make this difficult time less stressful for you all.


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Review from M D (Wife of Resident) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent place, could not fault anything or anyone.

Reply from Debi Rogers, Home Manager at Russell Court

Thank you so much, from all of the team at Russell Court, for your fantastic feedback in relation to the care provided at Russell Court. It is much appreciated.


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Review from S M (Sister of Resident) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

While at Russell Court he was treated with first-class care, all staff were helpful, caring, kind and showed love and understanding.
Always greeted with a smile and a cheerful greeting. My brother has now been moved to another care home not by choice or need.
My brother and family are very upset that
he has been moved.

Reply from Debi Rogers, Home Manager at Russell Court

Thank you for your kind and positive feedback, it was our pleasure to have your brother stay with us at Russell Court, and we know it is difficult when the placement is short term and then residents have to move as they become part of our family and the team misses them greatly.


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Review from Carol W (Daughter of Resident) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was transferred to Russell Court following a stay in hospital. I have always been very happy with the treatment she is receiving. The staff are very friendly and treat her with dignity and respect. She has a very nice room which is always kept clean and warm.
The food is traditional and
plentiful, all in all, she is happy with her situation.

Reply from Debi Rogers, Home Manager at Russell Court

Thank you for your positive feedback for Russell Court for your mother who has stayed with us at the home, we are pleased we met all of your expectations in the care for your mother here at Russell Court.


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Review from Philip W (Son-in-law of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Russell Court is very impressive, very warm and comfortable. Food is very good with plenty of variety of choice. Plenty of tea on tap, which suits my mother-in-lw very well. Staff are extremely helpful and friendly. The home is very modern and well-equipped. I have visited four care homes over the last
few years and Russell Court is by far the best.

Reply from Debi Rogers, Home Manager at Russell Court

Thank you for your kind feedback - tea and chats play a large part in everyone's day. Our catering team work hard to deliver good home-cooked meals and cater for all of our resident's favourite meals.


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Review from A K (Daughter-in-law of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was extremely happy in the two years plus that he resided at Russell Court. The staff always treated him with dignity and were happy to carry out his many requests. All the staff are friendly and very caring when dealing with their residents and my father-in-law spoke fondly of them.
At his end of life, the staff were extremely caring towards my father-in-law and in their dealings with his family. We can't thank them enough for the care they gave him.

Reply from Debi Rogers, Home Manager at Russell Court

Thank you for your lovely review following your father's stay at Russell Court - he will be sadly missed by the staff team and residents alike.


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Review from M K (Son of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident for over two years. Each time I visited Russell Court I was impressed by the friendly, helpful carers and professionalism of all the staff. They often went above and beyond what I would have expected. The room was always clean and tidy. All public areas were also clean, tidy
and well-presented. There was always a cheery greeting. Management did a wonderful job to keep us fully informed of my father's well-being.

Reply from Debi Rogers, Home Manager at Russell Court

It was an absolute honour and pleasure to look after your father-in-law at Russell Court - he was a gentleman and always had lots of stories and tales to tell us, he will be missed greatly.


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Review from Patricia K (Friend of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are so helpful.
They will help with any problems.
The care is excellent.

Reply from Debi Rogers, Home Manager at Russell Court

Thank you so much for your feedback for Russell Court, it is much appreciated. Our aim is to ensure all residents and relatives are happy with our service and care delivery at Russell Court.


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Review from David M (Son of Resident) published on 3 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom had been in the home well over 12 months. The care she received was excellent from the staff including the management. The home is clean, modern and well maintained with excellent security. Her room was bright and warm with an ensuite bathroom. Room was always kept clean. Visiting was allowed at
any time. Mom was well looked after and always had clean nightwear and blankets.

Reply from Debi Rogers, Home Manager at Russell Court

Thank you for your lovely review for the care your mother received at Russell Court. It was our pleasure looking after her and the support and kindness from her family.


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Review from P L (Friend of Resident) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely care home, staff are very friendly and caring. My friend has settled very well and is happy at Russell Court.

Reply from Debi Rogers, Home Manager at Russell Court

Thank you for your lovely feedback. We are pleased your friend has chosen to stay with us.


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Current Review Score: 9.7 (9.672)

Overview of Review Score

The Review Score of 9.7 (9.672) out of 10 for Russell Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.672 for Russell Court is calculated as follows: ( (320 Excellents x 5) + (77 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) + (8 Very Poors x 1) ) ÷ 418 Ratings = 4.672

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Russell Court is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Apr 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 03 Apr 2025

We currently have Two permanent placement available. We will accept Private, Local Authority and Continuing Health Care Funding.


Awards / Recognitions (0)

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Meet the Team (6)

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Kiran Qayum

Job Title: Service Provider/ Registered General Nurse

Joined: 2020

Hello, I am Kiran Qayum. I am the Service Provider of Russell Court Nursing Home. I am an Adult Nurse and have been working in the care sector since the age of 18. I have been the Service Provider of the home since we opened in 2020 - I am so proud to be part of the team here. At the start of my nursing journey, I worked in busy wards at a big, local hospital - moving to Russell Court has allowed me to get to know our residents and spend time with each and every one. My passion is to provide tailored, personalised care for every resident at Russell Court. We hope to ensure all our residents have days filled with love and laughter and I am always here to speak to residents and their families.


Manjinder

Manjinder Kaur

Job Title: Deputy Home Manager

Joined: 2020

My name is Manjinder. I trained as a Nurse and a midwife in India in 2003, and worked in different hospital departments. I moved to the UK in 2006, as a student nurse and completed my adaptation training at City University in London. I enjoy making a positive difference in peoples lives and my door is always open for any support and advise . I take pride in providing quality care for my residents , my role is not just a job ... its my passion


Neethu

Neethu Davis

Job Title: Registered Nurse

Joined: 2022

My name is Neethu Davis. I graduated in nursing in India and gained clinical experience as a registered nurse in hospitals for two years before moving to the UK. I also have experience working as a care assistant in a care home in Scotland, which provided me with valuable knowledge and skills in a care home setting.


I joined Russell Court nursing home in September 2022 as a registered nurse.


I am responsible for the care of elderly residents who require long-term care and support. This environment presented different challenges, as many residents had chronic health conditions, and required specialised knowledge and training. However, the opportunity to build relationships with residents and provide them with companionship and support is deeply rewarding.


Nick

Nick Milburn

Job Title: Nurse

Joined: 2024

My name is Nick, I have been a nurse for many years and I really enjoy my job. Being a nurse is very rewarding.


I find i get the most joy from caring for and getting to know my residents on an individual basis. I like the trust that develops with that relationship. I enjoying helping provide them with the care they deserve.


I am always happy to talk to relatives and help as much as possible.


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Kelly Johnson

Job Title: Team Leader

Joined: 2021

My Name is Kelly, I have recently been to promoted to team Leader at Russell Court after working here since 2021.


My role involves overseeing the care staff with day to day delivery of care at Russell Court and supporting the nurses.


I am very passionate about care. I have high standards and get the most enjoyment from seeing our residents happy.


Kelly

Kelly Davies

Job Title: Home Administrator

Joined: 2022

I have worked in administration for seven years. I have experience in the care sector/adult social care previous to this current role and I achieved my Level 2 Qualification in Health and Social Care. At Russell Court, I am able to enjoy a good work balance between working in the office and also enjoying and assisting residents and helping in any way I can.