Two Gates House

44 Two Gates Lane, Colley Gate, Halesowen B63 2LJ
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9.7 30 Reviews
  • Two Gates House, Halesowen
Two Gates House is an established residential care home situated in Halesowen.

The home offers high quality care from a dedicated team of staff, in a homely atmosphere where everyone receives personalised care.

Nutritious meals, a range of activities, and an 'open-house' approach to visiting times all help to ensure that residents feel comfortable and at home when they stay.

Rooms are also available for respite.

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Care Provided by Two Gates House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 35 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Wellmun Care Ltd
  • Person in charge
  • Reshma Wellington (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2008
    • Last Refurbishment: 2019
    • Number of floors: 2

Funding & Fees Guide for Two Gates House

  • Weekly Charges per Person
    • Self-Funded Residential Care from £800
    • Self-Funded Residential Dementia Care from £800
    • RESPITE Self-Funded Residential Care from £800
    • RESPITE Self-Funded Residential Dementia Care from £800
  • (these prices are only a guideline, please contact Two Gates House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Off street parking available


Two Gates House Reviews (30)

Total of 30, showing 1-20
9.7

Two Gates House has a Review Score of 9.7 (9.657) out of 10, based on 9 reviews in the last 2 years. Over all time Two Gates House has 30 reviews.

Overall Experience

  • 19
  • 9
  • 1
  • 0
  • 1

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Review from J B (Sister of Resident) published on 5 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything in the home is excellent.

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Review from E S (Granddaughter of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the care home. The staff are always friendly, approachable and patient with my grandma, taking the time to understand her needs. They keep us regularly updated on her progress and events, which is really reassuring. The facilities are very pleasant, especially the clean en-suite
bathrooms.
It's great comfort knowing my grandma is well cared for.

Reply from Max Wellington, Director at Two Gates House

Thank you for your kind review, it's great to hear that you are happy with the care your Grandma has received.


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Review from Christine H (Granddaughter of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan seems very happy here and the staff are amazing. Always a warm welcome and nothing seems too much trouble.

Reply from Max Wellington, Director at Two Gates House

Thank you for your kind review, it is a pleasure to be able to help.


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Review from J E (Daughter of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an amazing place. The staff are always helpful, caring and joyful. They make the family as welcome as the residents. They always look after my dad exceptionally well. Would recommend them to other people.

Reply from Max Wellington, Director at Two Gates House

Thank you for your kind review, it is a pleasure to be able to help.


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Review from M S (Son of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, Mum's care is exemplary. Staff are first class and the home is kept spotless.

Reply from Max Wellington, Director at Two Gates House

Thank you for your kind review, it is a pleasure to be able to help.


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Review from Tracey C (Daughter of Resident) published on 31 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care staff are excellent. Welcoming, managers very supportive with enquiries and needs.

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Review from C B (Daughter of Resident) published on 12 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A fantastic home and all staff are fantastic with Dad. Good food and good entertainment, nothing is ever too much trouble. Would recommend this home to all that are looking to put a loved one into care, always ten out of ten for what they did for Dad - a brilliant place.

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Review from N C (Son of Resident) published on 4 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The best aspect of Two Gates House is the staff. You can tell from how they interact with my father how much they like and respect him and how much he likes them. They are professional but caring in trying circumstances. The rooms are a bit dated but comfortable and the food always looks nice. I have
seen the staff in action when both dealing with illness and difficult situations with aggressive residents. It leaves me with confidence that my father is safe and in good hands.

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Review from Mark W (Son-in-law of Resident) published on 27 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care my mother-in-law is receiving. We are kept up to date with any health issues she has. The staff are excellent and always very helpful when we call or phone. The room is always clean and tidy. She is very well looked after at this establishment.

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Review from G E (Daughter of Resident) published on 13 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are kind and considerate to both residents and visitors, sometimes in very difficult situations. They try to ensure that the residents are well looked after and safe.

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Review from Baden P (Husband of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

My wife's change of behaviour required her to be sectioned. Two Gates House Care Home promised on a number of occasions to keep a room open for her which fees were paid. My wife's situation improved sufficiently to return to normal care. At review, it was 90% agreed my wife would return to Two Gates.
This decision was reversed the following day without any consultation, as such my wife was evicted with just three days' notice with one day's notice to clean her room. Four weeks on, no contact.

Reply from Max Wellington, Director at Two Gates House

Dear Baden P
I am sorry you are not satisfied with your experience.
Unfortunately, your wife’s condition had deteriorated to the point where she needed to be sectioned which we facilitated. The room was kept available whilst she was being treated however following discussions with professionals it was felt that her behaviour posed a potential danger to herself and others living in the home, unfortunately, Two Gates House was no longer the correct setting for her.


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Review from E S (Daughter of Resident) published on 5 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall, we are pleased with the standard of this care home.

Reply from Max Wellington, Director at Two Gates House

Thank you for your feedback, we value your views and opinions.


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Review from Judith O (Daughter of Resident) published on 10 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely Mum has been in the care of these wonderful, friendly and supportive ladies and gents for three years. I very much appreciate the care they give to Mum so lovingly and patiently, on my behalf; and the warm friendly reception I always receive when I call or visit. For me, the staff are part
of our extended family and show so much kindness and understanding to each of us. Their standard of care is excellent and have kept my Mum safe and well, even in the uncertain times we find ourselves in with the Covid pandemic. I have no hesitation in recommending this Care Home for your loved ones too.

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Review from Charlotte T (Daughter of Resident) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is being cared for really well and has recently been quite poorly with Covid-19. She was very well cared for and is recovering very well. She has dementia, but seems happy and settled.

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Review from C C (Daughter of Resident) published on 21 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Two Gates house is a clean and loving home for my Mom. The staff are attentive and look after my Mom in an exceptional manner, given their workload. Mom is well fed and stimulated. I would recommend this home to others. The management are always there and staff to answer any of my questions/queries.

Reply from Max Wellington, Director at Two Gates House

Thank you for your kind comments, it’s a pleasure to care for your mom.


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Review from L J (Daughter of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Two Gates were incredibly helpful and approachable when I was choosing a care home for my mother who was outside the area. The process of moving Mum in was also very smooth and the staff were excellent at making that move easy and with warmth. On my visits staff are again kind and compassionate
both to residents and their family. I am very relieved to have found a small friendly care home like this. Excellent value, great peace of mind.

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Review from L R (Daughter of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a family, it was heartbreaking having to come to terms with my mom having to go into care, but the team at Two Gates have made it so much easier to bare. They are so kind and caring towards her. We know she is in good hands. They do a wonderful job.

Reply from Max Wellington, Director at Two Gates House

Thank you for your kind words, from all the staff.


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Review from Rod F (Son of Resident) published on 8 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was taken into Two Gates House in September after a stay in hospital after a stroke at home, she also suffers with dementia.
The care she has received since being there has been first-rate, all the staff are very friendly and approachable, they make Mum feel like she is their first priority
when of course all the residents are equally important to them. Mum has always been very independent and I had fears that she would not agree to stay in any home, but within a few days of being there she was telling people how much she liked it and wanted to stay there.
It is good to know that she is happy, safe and well cared for which puts my mind at ease, so a big thank you from me to all the staff.

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Review from M S (Son of Resident) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was lucky that my Mom was placed at Two Gates House after a period in hospital. This has led to a full-time residential situation for her which I have found to be a really positive experience after all the horror stories you hear. I have peace of mind that my Mom is safe, in good hands, being well
looked after and has everything that she needs. The staff are amazing at an incredibly complex, difficult situation and time for our family.

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Review from Andrea M (Niece of Resident) published on 13 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Great Aunt has been at Two Gates House for nearly 2 months. I feel she is very well cared for. She looks so much more healthy and relaxed. The atmosphere of the home is so good. The staff are friendly, kind and respectful. I feel happy knowing my Aunt is in good hands and is safe. I cannot thank
the staff enough. The managers are also approachable and appear well organised.

Reply from Max Wellington, Director at Two Gates House

Thank you for your kind feedback.


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Current Review Score: 9.7 (9.657)

Overview of Review Score

The Review Score of 9.7 (9.657) out of 10 for Two Gates House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.757 for Two Gates House is calculated as follows: ( (83 Excellents x 5) + (22 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 107 Ratings = 4.757

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Two Gates House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Two Gates House

What types of Care is Two Gates House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Two Gates House provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Two Gates House have?

There are 32 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Two Gates House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Two Gates House to the centre of Halesowen?

1.6 mile(s) as the crow flies, distance by road may be significantly further.