Two Gates House

44 Two Gates Lane, Colley Gate, Halesowen B63 2LJ
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9.7 30 Reviews
  • Two Gates House, Halesowen
Two Gates House is an established residential care home situated in Halesowen.

The home offers high quality care from a dedicated team of staff, in a homely atmosphere where everyone receives personalised care.

Nutritious meals, a range of activities, and an 'open-house' approach to visiting times all help to ensure that residents feel comfortable and at home when they stay.

Rooms are also available for respite.

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Care Provided by Two Gates House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 35 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Wellmun Care Ltd
  • Person in charge
  • Reshma Wellington (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2008
    • Last Refurbishment: 2019
    • Number of floors: 2

Funding & Fees Guide for Two Gates House

  • Weekly Charges per Person
    • Self-Funded Residential Care from £800
    • Self-Funded Residential Dementia Care from £800
    • RESPITE Self-Funded Residential Care from £800
    • RESPITE Self-Funded Residential Dementia Care from £800
  • (these prices are only a guideline, please contact Two Gates House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Off street parking available


Two Gates House Reviews (30)

Total of 30, showing 21-30
9.7

Two Gates House has a Review Score of 9.7 (9.657) out of 10, based on 9 reviews in the last 2 years. Over all time Two Gates House has 30 reviews.

Overall Experience

  • 19
  • 9
  • 1
  • 0
  • 1

Date Published

30
6
6
9
21

Review from Jeannette C (Daughter of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are lovely. They are caring, loving towards residents and are there for every concern. I have no worries whatsoever with the care provided and would recommend this home to anyone.

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Review from Steve B (Son of Resident) published on 25 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, my mum was only at Two Gates for a few days after leaving hospital before suffering from a low blood sugar episode. She was quickly taken to the local MHS hospital where she had been quite weak for some time before but I could see the staff here were committed to looking after her with
care and compassion.

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Review from Wendy W (Daughter of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have been a big support to my mom. She has become a bit unsteady over the last few weeks but has had a lot of help from all at Two Gates. She has seemed settled and happy and gets on well with staff and residents who have been very kind and understanding towards her.

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Review from Eileen K (Sister of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The work that has been carried out at the home in the last few months has really made such a difference. It's so much brighter and it shows up how very clean the home is and the added pretty touches ie flowers on the dining tables and pretty table cloths.
It is like being at home.
Many thanks.

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Review from Peter L (Son of Resident) published on 10 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff and care.

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Review from John W (Son of Resident) published on 19 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident almost 2 years and is very comfortable there as she has the privacy of her own room all day long if required. The staff have been marvellous and have been very quick to resolve any problems that have occurred.


We (the family) are more than happy with Two Gates House.


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Review from D M (Daughter of Resident) published on 18 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom is taken care of with great care and dignity. I feel happy with all the staff and have peace of mind to leave mom in their care.

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Review from Doulton B (Nephew of Resident) published on 16 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My opinion of place is very good. I am a daily visitor.

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Review from Joyce W (Wife of Resident) published on 11 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my husband moved into Two Gates House he has received excellent care from all members of staff. his room is always very clean, tidy and they are very helpful with his personal care. Visitors are always welcome and treat you very well.

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Review from Dorothy W (Wife of Resident) published on 19 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident for over 12 months, suffering from vascular dementia. After visiting 17 homes in the area beforehand, Two Gates House was the one as soon as I went in I felt most comfortable with. I was so relaxed when they offered him a room. He is being well looked after, they meet
all his personal needs, his room is good. He enjoys the food, they give drinks and snacks regularly through the day. The staff take great care to see he's clean and changed regularly. They are always polite, friendly and helpful, his visitors have all said the same. I am totally happy and satisfied he is getting the best care he could get and he's in the best place.

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Current Review Score: 9.7 (9.657)

Overview of Review Score

The Review Score of 9.7 (9.657) out of 10 for Two Gates House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.757 for Two Gates House is calculated as follows: ( (83 Excellents x 5) + (22 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 107 Ratings = 4.757

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Two Gates House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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