Wordsley Hall

Mill Street, Wordsley, Stourbridge DY8 5SX
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9.0 19 Reviews
  • Wordsley Hall, Stourbridge
Wordsley Hall combines professional care with support for a versatile lifestyle, with its own activities programme, range of therapies and strong community links.

A converted Grade II Georgian House, Wordsley Hall is an excellent location to spend a retirement, with comfortable interiors and pleasant surroundings.

The mission of all Minster Care Group accommodations is to provide a home that feels like home, without compromising on the quality of care.

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Care Provided by Wordsley Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Jackie Taylor (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (44)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2006

Funding & Fees Guide for Wordsley Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,300
    • Self-Funded Residential Dementia Care £1,050 – £1,300
    • RESPITE Self-Funded Residential Care from £1,050
    • RESPITE Self-Funded Residential Dementia Care from £1,200
  • (these prices are only a guideline, please contact Wordsley Hall to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Wordsley Hall Reviews (19)

9.0

Wordsley Hall has a Review Score of 9.0 (9.018) out of 10, based on 10 reviews in the last 2 years. Over all time Wordsley Hall has 19 reviews.

Overall Experience

  • 11
  • 7
  • 0
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  • 1

Date Published

19
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2
10
9

Review from C B (Daughter of Resident) published on 11 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot thank the staff enough for the love, care and respect they have shown mum. We have spent many hours at Wordsley Hall and have nothing but praise for the staff. Everyone works together as a team and nothing is too much trouble. We did have one issue and upon raising our concerns we couldn't
have asked for more understanding and the problem was dealt with immediately. It gives us peace of mind to know Mum is in such good hands, it feels like one big family and staff genuinely care. The meals smell and look lovely and the scones with cream and jam looked delicious. We will be forever grateful for all the kindness we have received at such a difficult time. I wish your wages reflected the hard work that this profession requires. A big thank you from the bottom of our hearts.

Reply from Jackie Taylor, Manager at Wordsley Hall

Thank you for your kind words. It is always lovely to be appreciated.


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Review from J H (Wife of Resident) published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has Dementia with Alzheimer's. After caring for him 24/7 for a 4 year period. I could no longer give him the care he needed and deserved. Wordsley Hall made his transition with love and care. They have gone over and above my expectations and my wonderful husband has settled beautifully. Thank
you to management and the excellent staff who treat us both with the utmost kindness and respect.

Reply from Rahi Joshi, Marketing Associate at Wordsley Hall

Thank you so much for your kind words and for sharing your experience with us. We're delighted to hear that you are happy with the care your husband is receiving at Wordsley Hall. Our team is committed to delivering compassionate and person-tailored care to all our residents.


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Review from H G (Sister of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I have family in Wordsley Hall and I feel the standards are below average. I was given a cup of tea in a cracked cup which should have been thrown away. Also, the sitting room furniture upstairs has seen better days.
I have found the staff to be rude and unprofessional and I hope and pray that I won’t
end up in Wordsley Hall.

Reply from Rahi Joshi, Marketing Associate at Wordsley Hall

We take all the feedback very seriously as we strive to provide the highest standard of care to all residents. We sincerely apologise for any inconvenience or dissatisfaction you may have encountered. If you would like to discuss your concerns further please get in contact with us and we are happy to extend our support further.


Kind regards,


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Review from D C (Brother of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister is 86 and has been in Wordsley Hall Care Home since January 2018. She has had dementia for ten years. Since being in the care home she lost the use of her legs after 12 months. She sits in a chair all day. She lost a lot of weight and she eats and drinks very little. When she went into Wordsley
Hall her fees were £3,100, now it's £4,641.14. It has cost her over 200 thousand pounds and now her funds are low. Her house has to be sold to pay for her care. How can they justify that for a month?

Reply from Rahi Joshi, Marketing Associate at Wordsley Hall

We take all the feedback very seriously as we strive to provide the highest standard of care to all residents. We want to assure you that our fee structure is carefully reviewed to ensure it reflects the level of care provided and allows us to maintain the quality of our services. If you would like to discuss this matter further, please do not hesitate to reach out to our management team. Your feedback is invaluable to us, and we are here to support you. Kind regards


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Review from J A (Sister of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been in Wordsley Hall for 5 1/2 years now and has never had a which is a miracle as two people passed away in there two years ago. They also shut down the home if any illness occurs or isolate them. If we have any queries they soon deal with them with no problem. The worry we have now
is my sister's money is running out. She has paid in full all these years and could be moved to a cheaper home and and we don't want that.

Reply from Jackie Taylor, Manager at Wordsley Hall

Thank you for the kind words and I assure you that we would not support moving homes due to funding this is something we could discuss with social services. I would support you and your family to ensure that your loved one remains at Wordsley Hall.


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Review from P H (Husband of Resident) published on 30 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent Care Home

Reply from Rahi Joshi, Marketing Associate at Wordsley Hall

Thank you for your kind words!


Kind regards,


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Review from J A (Daughter of Resident) published on 30 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Wordsley Hall for over six months. We as a family think we made the right decision in moving him there from a previous care home. The staff and management are really caring and always happy to help with anything at all. He is very happy and we can't ask for anything more. Big thanks
to the manager and the team.

Reply from Rahi Joshi, Marketing Associate at Wordsley Hall

Thank you for sharing your thoughts with us. We are happy to know that your dad is comfortable and satisfied with the care provided, our team's hard work is always to maintain our users' care standards as high as possible. Your feedback will be passed on to the home team.


Kind regards


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Review from H M (Sister of Resident) published on 30 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always kind and compassionate. The staff are doing activities and show pictures when I visit. The staff always keep me informed of all decisions. My sister always looks clean, tidy and happy. Wordsley Hall is one of the best care homes my sister has been in.

Reply from Rahi Joshi, Marketing Associate at Wordsley Hall

It is a pleasure to care for your sister and we will ensure to maintain the best care possible at all times. Thank you for sharing your experience and I will pass your kind words to the home team.


Kind regards,


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Review from Denise S (Daughter of Resident) published on 30 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found Wordsley Hall to be a very good care home, having experiences of other homes for relatives with stroke/dementia diagnosis in the past. The past homes have been a bit more "modern", and everything had to be "just so", with less freedom for residents to do as they please, within reason.
Wordsley Hall, on the other hand, is a more "old fashioned" residence, which we think creates a better atmosphere as its more what residents are used to. The residents are allowed to do as they please as long as it's safe and within reason to do so. The staff are always friendly, and the care is "second to none" with very good management and housekeeping. Nothing is too much trouble for them.

Reply from Rahi Joshi, Marketing Associate at Wordsley Hall

We are deeply touched by your appreciation for the care and support your loved one receives at Wordsley Hall. Our dedicated team is committed to providing compassionate and tailored care to all residents. Thank you for entrusting us with the care.
Kind regards.


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Review from M G (Sister of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been a resident for two years I am quite satisfied with her care and all the carers are friendly and approachable.

Reply from Rahi Joshi, Marketing Associate at Wordsley Hall

Thank you so much for your heartfelt review! We are truly grateful for your kind words and for taking the time to share your experience with us.


Kind regards,


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Review from Carol E (Great-Niece of Resident) published on 12 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely grateful to all the staff at Wordsley Hall that have looked after our aunt since January 2021. A special thank you to the manager, for all her support on what was an extremely difficult time for us. All staff are caring and hard working. Nothing was too much trouble and we felt happy
having our aunt here as the communication was excellent. Big thank you to the member of staff who was amazing with my aunt, making her smile and two other members of staff, for keeping us updated on a day to day basis which meant a lot to us with not being able to visit, due to Covid restrictions. Also a massive thank you to the careworker at the end of her life, giving us support and keeping us in the loop and being with her, until her last breath. I would not hesitate in recommending this care home - all the staff team should be proud of themselves. For everyone who knew my aunt, she would say “Thank you” with a smile.

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Review from Diane M (Daughter of Resident) published on 26 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of my parents have lived in Wordsley Hall since last September. Both have received excellent care since then, and the manager and staff have done everything possible to ensure their health and well-being. Nothing is too much trouble. It has been difficult with the pandemic, but throughout this
period, I couldn't have asked any more. I can call any time, night or day, for an update on my parents, and I am very happy with all aspects of care given.

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Review from Michelle O (Daughter of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has been a resident at Wordsley Hall for a couple of years. She absolutely loves it there. The staff are amazing. They are very friendly and the care is excellent. I must mention the manager, she is the heart of the home. She is fun and is extremely uplifting. I really don't have to worry about
my mom as she is loved and looked after so well. Would highly recommend.

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Review from Barry (Friend of Resident) published on 15 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The strength of Wordsley Hall is the staff, carers, cooks, cleaners, all treat the residents with kindness, dignity and respect to create a caring, homely environment.

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Review from Amy T (Daughter of Resident) published on 15 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We dreaded making the decision to find a care home for Dad and worried how he would deal with it. Instead of the problems we were certain would happen, he felt at home straight away and this is only thanks to all the fabulous people who work at Wordsley Hall, especially the manager, who went above
and beyond to ensure he felt comfortable.
There are no visiting times, you are made to feel welcome no matter when you visit. Wordsley Hall just has a lovely happy feel about it, something you can't buy but can only create with staff who truly have the residents happiness and wellbeing as a number one priority. Care homes can get a bad name in the news but they don't tell the story of families like us who are just so truly grateful for the work people do to make residents feel happy and at home. Knowing Dad is well cared for has allowed us as a family to breath a big sigh of relief.
So thank you to the manager and everyone at Wordsley Hall. You are all such amazing people and we thank you from the bottom of our hearts.

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Review from Jim D (Nephew of Resident) published on 21 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty has not been very well in and out of hospital then back to Wordsley Hall. All the staff are very helpful, keep me informed and go out of their way for my aunty and myself. The home itself is a very happy place with lots going on for the residents. I cannot praise Wordsley Hall enough. I have
dealt with many homes over the years and would recommend this home to anyone.

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Review from Helen D (Wife of Resident) published on 6 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always kind, respectful, very clean. My husband always looks clean and smart, is mostly cheerful. I am very satisfied with all aspects of his care. The only thing is the lack of stimulant for the residents.

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Review from Michael O (Son of Resident) published on 6 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has only just become resident at Wordsley Hall but so far he has been well looked after. Staff very helpful and efficient.

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Review from Carol G (Daughter of Resident) published on 16 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This time last week on May 7th 2016 my mom died, the sadness was unexplainable. The only way I managed to cope was by the kindness shown to me my dad and more importantly my mom. The day staff and night staff were so kind, nothing was to too much trouble for them.


They showed kindness and compassion

to us all and never left our side when we needed a hug. I have to single out a senior carer as the kindest most compassionate carer I have ever met who did her job professionally but then went the extra mile to ensure moms passing a was as comfortable as it could be. Thank you from the bottom of my heart.

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Current Review Score: 9.0 (9.018)

Overview of Review Score

The Review Score of 9.0 (9.018) out of 10 for Wordsley Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.118 for Wordsley Hall is calculated as follows: ( (60 Excellents x 5) + (39 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) + (12 Very Poors x 1) ) ÷ 119 Ratings = 4.118

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Wordsley Hall is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Wordsley Hall

What types of Care is Wordsley Hall registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Wordsley Hall provide?

Own GP if required is an additional type of care provided.

How many Rooms does Wordsley Hall have?

There are 44 Single Rooms.

What are the Facilities & Services at Wordsley Hall?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Wordsley Hall to the centre of Stourbridge?

1.8 mile(s) as the crow flies, distance by road may be significantly further.