Caldene Rest Home

27 Beeches Road, West Bromwich B70 6QE
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9.6 26 Reviews
  • Caldene Rest Home, West Bromwich
Caldene Rest Home in West Bromwich gives personal care to a maximum of 27 people.

Trained staff are kind and caring. Interactions between staff and residents at the home are positive.

Residents receive care in line with their best interests and processes were in place to ensure they were not restricted unlawfully.

Residents are happy with the meals offered and are supported to have the meals that they enjoy. Drinks are offered throughout the day to prevent the risk of dehydration.

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Care Provided by Caldene Rest Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 27 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Sandeep Dhindsa (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (21)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2007

Funding & Fees Guide for Caldene Rest Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £750
    • Self-Funded Residential Dementia Care from £775
  • (these prices are only a guideline, please contact Caldene Rest Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Television point in own room
  • Wheelchair Access

Caldene Rest Home Reviews (26)

Total of 26, showing 21-26
9.6

Caldene Rest Home has a Review Score of 9.6 (9.594) out of 10, based on 12 reviews in the last 2 years. Over all time Caldene Rest Home has 26 reviews.

Overall Experience

  • 19
  • 7
  • 0
  • 0
  • 0

Date Published

26
5
8
12
14

Review from D R (Brother of Resident) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very satisfied with the care that my sister receives, staff are always very friendly and supportive and always keep me updated on things happening with my sister. I would like to say thanks to all the staff for how they have coped in such difficult times.

Reply from Jeena Jerry, Manager at Caldene Rest Home

Thank you for your valuable time to review Caldene Rest Home, very much appreciated. Your feedback is very important to us, as is the care and well-being of all of our residents. The team will be delighted by your kind words; I will inform all the staff of Caldene, we thank you.


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Review from Marlene H (Daughter of Resident) published on 2 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited the care home on a weekly basis for the past eighteen months, I have found the staff to be very friendly and supportive in carrying out their duties and responsibilities in regards to taking care of my mother in all aspects of her caring needs.

Reply from Jeena Scaria, Manager at Caldene Rest Home

Thank you for taking the time to review Caldene Rest Home, much appreciated. Your feedback is very important to us, as is the care and well-being of all of our residents. The team will be delighted by your kind words; I will inform all the staff of Caldene, we thank you.


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Review from C G (Great-Niece of Resident) published on 24 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caldene Rest Home has cared for my great-uncle for over a year now; he’s always clean, well-fed and safe. He can at times be challenging due to dementia, but the care staff are more than capable of coping.
The home provides a comfortable stay for him with excellent standards of food and hygiene.
I
would recommend this home.

Reply from Jeena Scaria, Manager at Caldene Rest Home

Thank you for taking the time to review Caldene Rest Home. Your feedback is important to us, as is the care and well-being of all of our residents. The team will be delighted by your kind words; we thank you.


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Review from Clare B (Daughter of Resident) published on 19 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is well cared for and we, as family, are very happy with her care and the kindness she is shown. We are kept in touch with all aspects of her care and very much appreciate the involvement we are allowed. The staff all show her genuine affection, courtesy and are very thoughtful.

Reply from Jeena Scaria, Manager at Caldene Rest Home

Thank you for the positive feedback, we are really pleased that you are happy with our service and have taken the time to write the review.


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Review from Hannah D (Daughter of Resident) published on 12 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home and facilities. Staff are always approachable and helpful. Feel content that Dad is receiving the level of care required and in the best hands possible. Dad always looks clean and has clean clothes. Residents are encouraged where appropriate to partake in activities which enables
them to communicate and reminisce. Extremely satisfied with the management team and communication regarding Dad's care and health.

Reply from Jeena Scaria, Manager at Caldene Rest Home

Many thanks for taking the time to review our service and your positive feedback. We will continue with the same level of quality and person-centred care and try our best to keep everyone safe, happy and comfortable at Caldene Rest home.


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Review from N W (Son of Resident) published on 8 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend highly enough the care my mother has received while being a resident at Caldene Rest Home.
Everyone of the staff have gone above and beyond my expectations.
Living in Australia and being an only child, my mom's safety, security and well being was my utmost concern living so far
away.
Visiting the UK every year and visiting Caldene daily showed me the level of care residents receive.
I leave the country knowing my mom is in good and caring hands.
Well done everyone. You do a great job.
Thank you.

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Current Review Score: 9.6 (9.594)

Overview of Review Score

The Review Score of 9.6 (9.594) out of 10 for Caldene Rest Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.594 for Caldene Rest Home is calculated as follows: ( (87 Excellents x 5) + (54 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 143 Ratings = 4.594

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Caldene Rest Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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