Dingle Meadow Care Home has a Review Score of 9.8 (9.829) out of 10, based on 10 reviews in the last 2 years. Over all time Dingle Meadow Care Home has 74 reviews.
Review from Lee H (Regular Volunteer) published on 13 February 2018
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5.0 out of 5
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Review from Valerie B (Daughter of Resident) published on 7 February 2018
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Overall Experience
4.0 out of 5
Reply from Clare Sheehan, Care Advisor at Dingle Meadow Care Home
Thank you for your feedback which we have now had a chance to discuss and concluded that when you usually visit around 11.00 am, staff are starting their breaks. They don’t go together, however one at a time for 20 minutes each. I have spoken with the senior team to make sure that they are more visible when care staff are busy or on break. I have also advised the care teams that they should let the senior know if they are assisting residents in their rooms so that they can again assist in the communal lounges. I understand that overall you are happy with your Father’s care.
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Review from Martin D (Nephew of Resident) published on 24 January 2018
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Overall Experience
4.0 out of 5
Reply from Clare Sheehan, Care Advisor at Dingle Meadow Care Home
Following a meeting with the family concerned they are very happy with the home overall and commented on the many improvements that had been made since their family member has been staying at the home. The comment regarding 'some carers do not treat her aunt with respect' was a reference to one occasion several months ago when her aunt made a comment about one carer and does not appear to have happened again. Food is always discussed in our Residents meetings and recently we have been complimented on the choice and standards. Menus are planned with nutritional value, variety and colour in mind. Trips out are a priority, however, the recent weather has made this very difficult. We do have our own minibus and welcome support from our relatives to enable us to take more people out when trips are planned.
I assured the family that we continue to strive to be better and thanked them for their feedback.
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Review from Jean L (Resident) assisted by family/friend published on 18 August 2017
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5.0 out of 5
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Review from R R (Resident) published on 13 June 2017
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5.0 out of 5
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Review from V E (Daughter of Resident) published on 8 June 2017
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4.0 out of 5
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Review from J H (Daughter of Resident) published on 15 March 2017
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4.0 out of 5
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Review from Roy C (Resident) published on 14 March 2017
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5.0 out of 5
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Review from J S (Daughter of Resident) published on 9 February 2017
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Overall Experience
2.0 out of 5
Reply from HC-One, Careline Team at Dingle Meadow Care Home
Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
In relation to the staffing levels at the home, HC-One aims to deliver the kindest possible care to all Residents, and we know how important it is to provide continuity of care with friendly and familiar staff members to support each Resident. We are committed to delivering this vision through recruiting, training and staffing our homes with all permanent HC-One carers.
Please be assured all of our homes meet or exceed the staffing guidelines that are set by our regulators. We are committed to providing Residents with the high quality, kind care they deserve, and therefore tailor our staffing levels to ensure we can meet everyone’s individual needs.
We have been working closely with Sandwell Local Authority and as a result of this inter– organisational focus we have increased where necessary the number of care staff on duty.
We actively encourage our care staff to enhance their learning and extend their care skills.
Medication management and compliance remains a high priority focus within all our care homes.
You have highlighted concerns about the food on offer at the home, and we apologise if we have fallen short of the high standards we aspire to.
Each home has its own dedicated catering team who prepare all meals using fresh, raw, ingredients. All fresh meat and meat products are British Farm Assured. Making sure Residents have a choice of their favourite foods is really important to us and we record their individual preferences. We are delighted to welcome families and loved-ones to share in mealtimes, and the Sunday roast is a special time at many of our homes.
The new manager at the care home has taken your comments on board and as a result, has increased the number of Dignity in Dining Experiences she undertakes in order to monitor the service, quality and overall mealtime experience for our Residents; any actions identified in this area will be addressed. We periodically carry out a Food for Thought survey for Residents and relatives to further improve our service from the feedback provided.
Regarding the issue raised in respect of the changing of the water jugs within Resident’s rooms, the manager monitors this closely as part of her daily walk around checks within our Quality System.
Once again, thank you for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.
The health, well-being, safety and happiness of Residents are our top priorities, and we work hard every day to ensure we are delivering the high quality, kind care all Residents deserve.
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Review from Beryl P (Resident) published on 8 December 2016
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5.0 out of 5
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Review from Michelle E (Granddaughter of Resident) published on 8 December 2016
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5.0 out of 5
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Review from Pauline M (Daughter of Resident) published on 2 December 2016
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5.0 out of 5
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Review from GG (Daughter of Resident) published on 17 November 2016
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4.0 out of 5
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Review from Cath L (Daughter of Resident) published on 17 November 2016
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3.0 out of 5
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The Review Score of 9.8 (9.829) out of 10 for Dingle Meadow Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.829 for Dingle Meadow Care Home is calculated as follows: ( (102 Excellents x 5) + (11 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 117 Ratings = 4.829
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Dingle Meadow Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 10 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 3 Oct 2019
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Job Title: Home Manager
“For me, kind care is person-centred, always treating people with the compassion and understanding that I would expect for myself.”
As a dedicated healthcare professional, Emma has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Emma closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Dingle Meadow.
When asked what she enjoys most about her role, Emma remarked:
“There’s nothing more rewarding for me than seeing Residents smiling and enjoying life.”
Outside of work, Emma devotes her time to her two gorgeous ragdoll cats and raising money for animal charities.
If you would like to find out more information about Dingle Meadow, Emma has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.
T 0121 552 9355
W hc-one.co.uk
E DingleMeadow.Manager@hc-one.co.uk
