Hilltop Lodge

93 Hill Top, West Bromwich B70 0PX
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9.8 54 Reviews
Hilltop Lodge pride themselves on providing the very highest standard of care through the combination of modern facilities with traditional family-orientated values - this ethos is extended into the lifestyle of the residents.

From playing the latest games on the iPad to sit-down yoga, the home tailors activities to the preferences of the residents to make their house a home full of fun and memorable experiences.
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Care Provided by Hilltop Lodge

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 85 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Abdul Ali (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (85)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Hilltop Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,400
    • Self-Funded Residential Dementia Care £1,250 – £1,450
    • Self-Funded Nursing Care £1,300 – £1,500
    • Self-Funded Nursing Dementia Care £1,500 – £1,700
    • RESPITE Self-Funded Residential Care £1,250 – £1,450
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,500
    • RESPITE Self-Funded Nursing Care £1,350 – £1,600
    • RESPITE Self-Funded Nursing Dementia Care £1,550 – £1,750
  • (these prices are only a guideline, please contact Hilltop Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Hilltop Lodge Reviews (54)

Total of 54, showing 1-20
9.8

Hilltop Lodge has a Review Score of 9.8 (9.791) out of 10, based on 30 reviews in the last 2 years. Over all time Hilltop Lodge has 54 reviews.

Overall Experience

  • 48
  • 2
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Review from M G (Son of Resident) published on 20 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care shown to my father in my opinion has been exemplary. The senior staff team and all of their team/colleagues have liaised with our family expertly and professionally throughout. Dad is now a permanent resident at Hill Top Lodge and we feel fortunate to have a place here for him. Thank you to
all of the staff we have had contact with making this difficult decision to place dad's care in someone else's hands, such a positive experience.

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Review from Carol P (Daughter-in-law of Resident) published on 20 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always smiling and polite. Mum interacts really well with certain staff, she definitely has her favourites. It is always tidy and clean. The staff include all residents who can enjoy the activities, mum enjoys activities though it tires her out.

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Review from A M (Daughter of Resident) published on 20 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout the six months of moms care, she was treated with dignity and respect, from management, nurses, care staff, cleaners, and even the receptionists. The care mom had at Hilltop Lodge was second to none. All staff went above and beyond in their duties to look after mom. Courteous and polite with
family members too. Nothing was too much trouble for them. Would highly recommend Hilltop Lodge.

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Review from A S (Daughter of Resident) published on 17 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for the care, love and support that you gave my Mom in the time she spent with you, my heart could burst. You gave Mom so much love, care, and dignity and loved her like family from management, reception, nurses and carers. Mom spent a little time in a few homes before she came here. Nothing
and I mean nothing comes close to Hill Top Lodge, be proud you are the best!

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Review from B M (Son of Resident) published on 30 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish to thank all the staff at Hill Top for providing my mother with such excellent care, dignity and respect. I couldn't have chosen a better place for her. She is happy and has made some close friends. I would recommend this care home without hesitation.

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Review from Dan C (Grandson of Resident) published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I will be forever grateful for everything you did for my grandad during the time he was at Hilltop Lodge. Four members of staff in particular and all the carers thank you from the bottom of my heart. I won't ever forget you for what you did for my grandad from football to National Pear Day to looking
after him.
Thank you, lots of love from me and family.

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Review from A F (Son of Resident) published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Five-star, excellent staff and care. The food selection is good. Top-rate care.

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Review from N K (Son of Resident) published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremly happy with all the staff and care that my mother receives.
Since her admittance, there have been no incidents, just great care and plenty of activities.

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Review from L C (Grandson of Resident) published on 13 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan is getting good care from the carers and staff. Bang on 10/10 service and help.

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Review from P E (Son of Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the care of Hilltop for some time now and I have nothing but respect for all the staff. You look after my mother. She is treated very well. She is always clean and the meals she gets a very nice and plenty of. The staff are very helpful and polite. I can recommend with honesty
Hilltop Nursing Home to anybody looking for elderly care.

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Review from Jill S (Daughter of Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for the care and patience you have. Mum came to Hilltop, with us knowing her stay was not going to be very long. But, the end-of-life care was absolutely first class. Her last day, so much care and respect was shown to her, that it made the day so much easier to cope with. Thank you.

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Review from J W (Niece of Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has received very professional care with dignity and friendship which extended to myself and her brother. All staff from management to reception to nursing staff have conducted themselves very well. I would be happy to receive similar care myself should the need arise.

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Review from J B (Daughter of Resident) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

When dad first moved to the home, the staff were great. The manager came to see him and said "If there's anything you need or have concerns, tell staff to ask for me. You don't need to worry!" Famous last words! Dad was taken to hospital, Hill Top Lodge now says can't take him back because of his outbursts!
Dad has always been an independent man, being stuck in a wheelchair with dementia, upsets him. He doesn't want to be in a care home but has no choice as he's not safe enough at home. The Manager has refused Dad's return. I think this is appalling! Do they not know that dementia patients can show signs of anger etc? I don't think it's fair to add more stress to dad and our family, not knowing where he will go next, stuck in hospital. No wonder the NHS is on its knees, my dad is now occupying a bed when beds are needed. Hill Top should work with the NHS, not against them. The nursing staff are friendly, just need more dementia care training!

Reply from Abdul Ali, Manager at Hilltop Lodge

I am truly very sorry for this tremendous misunderstanding and the stress it must have caused you and your family. We were informed by the hospital that your father is not fit for discharge and that is the only reason he has not returned to us. We loved caring for him and would welcome him back once the hospital has confirmed he is able to return. We would be more than happy to talk with you regarding the options and how we can facilitate his return. Please do feel free to contact us to discuss further.


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Review from Alison W (Daughter of Resident) published on 14 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was treated wonderfully at Hilltop Lodge. All staff on Willow Floor treated her with love and affection and went above and beyond at all times. Our family were treated as part of their family.

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Review from S E (Daughter of Resident) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mom has been in a few homes, but I must say this is by far the best. It's like family here, we all talk to each other so friendly. Anything you're not sure of they help, best they can do. The staff are so helpful. Activities are very good, always something going on. I would not like my Mom to be
anywhere, only here. Myself and my mom's granddaughter are well pleased, thank you all.

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Review from K P (Daughter of Resident) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class care for Mom and also me. Nothing is too much trouble. Mom always says "They look after me so well." I couldn't wish for more. I know Mom is so well cared for and that gives me peace of mind. All the staff are approachable and you can tell it's more than a job - they care. I wouldn't hesitate
to recommend Hilltop to your loved ones. A huge thank you.

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Review from M B (Granddaughter of Resident) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my family have never had any issues with the care home since my gran arrived. The staff are all very friendly, helpful, and attentive to the residents. Whenever we have needed assistance they have always been willing to help.
The home is always clean and we always see cleaning being done,
even while visitors are there. The range of activities for the residents is great, there is plenty of variety. My gran always looks happy when she participates and has settled in very well.

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Review from C T (Daughter of Resident) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the service provided by the manager and his team. They are caring, attentive, and patient under difficult circumstances. The team tries to provide a "home from home" feeling and also provide entertainment when they can, indeed they are using a ring and ride to take residents to a
farm on the 3.6.24 which I am sure my Father and stepmom will enjoy. Long may the excellent care continue for many years.

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Review from A W (Daughter of Resident) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but the highest praise for everybody at this care home. Nothing is too much for them and all the staff are very caring and they always go that extra mile. The nursing is also first class.

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Review from Evelyn C (Daughter of Resident) published on 7 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had to go into care as she has vascular dementia. It was a heartbreaking decision for the family. The staff there are very caring and friendly. She has settled in even though she says she doesn't like it there and doesn't want to be there. She is very confused about the dementia. It is a horrible
disease. She joins in with the activities and looks very happy in the photos that are posted in the home. It helps the family to know that our mum is being looked after well. I can't praise the staff highly enough for the great work that they are doing.

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Current Review Score: 9.8 (9.791)

Overview of Review Score

The Review Score of 9.8 (9.791) out of 10 for Hilltop Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.791 for Hilltop Lodge is calculated as follows: ( (326 Excellents x 5) + (12 Goods x 4) + (5 Satisfactorys x 3) + (7 Poors x 2) + (8 Very Poors x 1) ) ÷ 358 Ratings = 4.791

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hilltop Lodge is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Hilltop Lodge

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Frequently Asked Questions about Hilltop Lodge

What types of Care is Hilltop Lodge registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hilltop Lodge provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Hilltop Lodge have?

There are 85 Single Rooms.

What are the Facilities & Services at Hilltop Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hilltop Lodge to the centre of West Bromwich?

1.5 mile(s) as the crow flies, distance by road may be significantly further.