Hilltop Lodge

93 Hill Top, West Bromwich B70 0PX
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9.8 54 Reviews
  • Hilltop Lodge, West Bromwich
Hilltop Lodge pride themselves on providing the very highest standard of care through the combination of modern facilities with traditional family-orientated values - this ethos is extended into the lifestyle of the residents.

From playing the latest games on the iPad to sit-down yoga, the home tailors activities to the preferences of the residents to make their house a home full of fun and memorable experiences.

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Care Provided by Hilltop Lodge

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 85 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Abdul Ali (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (85)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Hilltop Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,400
    • Self-Funded Residential Dementia Care £1,250 – £1,450
    • Self-Funded Nursing Care £1,300 – £1,500
    • Self-Funded Nursing Dementia Care £1,500 – £1,700
    • RESPITE Self-Funded Residential Care £1,250 – £1,450
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,500
    • RESPITE Self-Funded Nursing Care £1,350 – £1,600
    • RESPITE Self-Funded Nursing Dementia Care £1,550 – £1,750
  • (these prices are only a guideline, please contact Hilltop Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Hilltop Lodge Reviews (54)

Total of 54, showing 21-40
9.8

Hilltop Lodge has a Review Score of 9.8 (9.791) out of 10, based on 30 reviews in the last 2 years. Over all time Hilltop Lodge has 54 reviews.

Overall Experience

  • 48
  • 2
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Date Published

54
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22
30
24

Review from Michelle G (Daughter of Resident) published on 3 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mom was a resident until she went into hospital, then this care home refused to accept my mom back which meant finding a new home for her. My mom is dying and needs nursing care which this home clearly knew from day one so because she had a couple of ambulances and was taken to hospital because she
couldn't breathe, which she does have terminal lung cancer and COPD. This home refused to have her back which caused my mom so much upset as she had just really settled there and to have to find a new home. I wouldn't certainly put any of my family members in this place, always short staffed meals are freezing cold and when they get challenged on things by family members they don't like it, and that's another reason I think they didn't want my mom back as they were challenged over the stuff what was going missing out my mom's room.

Reply from Abdul Rahman Ali, Home Manager at Hilltop Lodge

We understand your disappointment that we couldn't re-admit your mother. We take some reassurance in the fact that you wanted her to come back after her stay in hospital, but unfortunately, she required a higher level of nursing care at that point and we did not have any rooms available in our dedicated nursing unit. We genuinely would have loved to welcome your mother back into the home, but we took this difficult decision as we strongly felt this was in her best interest from a clinical perspective.


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Review from D W (Partner of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very nice place to be living. I like all the staff, they are all very friendly. The rooms are very clean. If I get sick, I would like to live here myself.
Best wishes to the home and staff. They must be very lucky to be working here.
I like the home very much.
It is a great place.

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Review from Anne H (Daughter of Resident) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam is being very well cared for here. I haven't seen her look so well in a long time. Thank you to all of the skilled and hardworking staff. 5-stars.

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Review from Hazel A (Sister-in-law of Resident) published on 20 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always helpful staff, my sister-in-law was very well looked after, always a pleasure to visit, staff and management.

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Review from Janet M (Daughter of Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Hilltop Lodge for a number of years now. She has been happy here. All staff have been wonderful and treat residents with care, consideration and kindness. Everywhere is clean and tidy. Food is appropriate for their needs. Plenty of social activities.

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Review from Joy S (Friend of Resident) published on 24 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very good, they look after residents and their families very well, always keep us informed.

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Review from Graham W (Nephew of Resident) published on 11 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our uncle came into Hilltop Lodge with dementia, we could not have found a better care home for him. The staff was very kind and caring in all aspects, senior staff were very kind and looked after him very well. We would highly recommend this home to anyone looking for a home. It was full of care and
love for the residents and family.

Reply from Abdul Rahman Ali, Home Manager at Hilltop Lodge

Thank you so much for your kind words and appreciation for the care we provided to your uncle. It means a lot to us to hear that you and your family were satisfied with the service at our care home.
Caring for your loved one was both our privilege and our responsibility, and we are genuinely touched that you felt the level of care and support was up to your expectations. Our dedicated staff members are committed to providing the best possible care and creating a warm and welcoming environment for all our residents.
Once again, thank you for entrusting us with the care of your uncle. We are here to support you and your family in any way we can and look forward to continuing to provide exceptional care in the future.


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Review from P C (Daughter of Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has lived at Hilltop Lodge for three years now. She was taken very ill at the beginning of the year and we were told by the hospital she would not survive. Only through the dedication, love and care of all the staff Mum is here now doing extremely well. They are all lovely and kind to her and the
family cannot thank them enough.

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Review from Robert M (Son of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is very well-looked after by all of the staff.
I am kept informed at all times of his wellbeing and how he is getting on with his diet etc. and if he is feeling unwell.
The staff make sure all of his medication is taken at the correct times of the day.

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Review from Colin K (Son-in-law of Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the home to be more than satisfactory. The staff are pleasant, helpful and caring. My father-in-law is happy to be here and enjoys the activities that are available on a day to day basis. The food is plentiful and well cooked and presented. I have no qualms as to my father-in-law's residency
here.

Reply from Abdul Rahman Ali, Home Manager at Hilltop Lodge

Thank you for your feedback and kind words.
Kind regards.


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Review from Peter S (Son of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't fault the care they provide for Dad. The carers are brilliant with Dad. Overall can't fault his care.

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Review from Diane G (Daughter of Resident) published on 6 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I cannot speak highly enough about the service from Hilltop Lodge, considering the attention they give my Mom relating to her condition.

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Review from C B (Son of Resident) published on 5 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager was amazing along with all the staff here at Hilltop Lodge. I would highly recommend them to all.

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Review from L H (Daughter of Resident) published on 31 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mom was taken to Hilltop Lodge on a short-term assessment stay. When she arrived she could walk assisted to the toilet. Upon arrival, she was put into bed and there she stayed for 3 weeks. I kept asking about my mom being got up but just kept being told they were waiting for physio. Therefore, my
mom lost all strength and use of her legs. She has been readmitted to the hospital with stomach problems, fully dehydrated, and her bottom covered in moisture lesions. Please do not let any of your relatives go there. It breaks my heart to see how my mom has suffered.

Reply from Abhinav Saraogi, Director at Hilltop Lodge

We take all feedback very seriously and I am deeply sorry you feel this way and have had a negative experience.
Our aim is to provide the best possible care to those we support and it is something we take very seriously. We investigated your concerns immediately, as did CQC and the Safeguarding Team. Both of their outcomes were 'unsubstantiated', which was also our internal process outcome.
Once again, we are very sorry that you feel the experience did not meet your expectations.


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Review from J M (Sister-in-law of Resident) published on 28 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot thank all the staff and management enough for all the care and love shown to my brother-in-law. He was happy here and we are grateful for all your help in looking after him and all of you will be in our prayers. Thank you.

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Review from S R (Husband of Resident) published on 6 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the treatment my wife is getting from the staff. Care in Hilltop is very, very good.

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Review from Rahela K (Sister of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the management and staff at Hilltop Lodge to be excellent in their support and care of my dear brother, who has resided here for over two years.
I feel my brother has improved vastly in his recovery with their constant care and attention to detail. Extremely grateful for all their help
and support in his care and recovery.

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Review from Rabia K (Sister of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service by staff and management. They have provided a fantastic service in looking after my brother and I cannot thank them enough for taking such wonderful care and support to my brother. Attention to detail is next to none, my brother has shown much improvement in his health and well being.
Our thanks and gratitude to the Hilltop Lodge team for all their help and support looking after my brother.

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Review from Nicola E (Daughter of Resident) published on 26 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So happy to have found such a wonderful home for our mother. Nothing was too much trouble and we knew that she was always in good hands. Any incidents were reported to us immediately and plans were put in place so that they did not reoccur. All of the staff showed such care towards Mum and she was happy.
She was always smiling and never expressed any negative feelings toward where she was. Mum was always clean and was able to take part in activities to stimulate her. We cannot thank the staff enough.

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Review from A S (Daughter of Resident) published on 16 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cared for Mum for the last 3 months of her life.
Compassionate, caring and respectful to both Mom and family.
Cannot thank them enough.
Exceptional run nursing home.

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Current Review Score: 9.8 (9.791)

Overview of Review Score

The Review Score of 9.8 (9.791) out of 10 for Hilltop Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.791 for Hilltop Lodge is calculated as follows: ( (326 Excellents x 5) + (12 Goods x 4) + (5 Satisfactorys x 3) + (7 Poors x 2) + (8 Very Poors x 1) ) ÷ 358 Ratings = 4.791

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hilltop Lodge is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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