Hilltop Lodge

93 Hill Top, West Bromwich B70 0PX
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9.8 54 Reviews
  • Hilltop Lodge, West Bromwich
Hilltop Lodge pride themselves on providing the very highest standard of care through the combination of modern facilities with traditional family-orientated values - this ethos is extended into the lifestyle of the residents.

From playing the latest games on the iPad to sit-down yoga, the home tailors activities to the preferences of the residents to make their house a home full of fun and memorable experiences.

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Care Provided by Hilltop Lodge

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 85 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Abdul Ali (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (85)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Hilltop Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,400
    • Self-Funded Residential Dementia Care £1,250 – £1,450
    • Self-Funded Nursing Care £1,300 – £1,500
    • Self-Funded Nursing Dementia Care £1,500 – £1,700
    • RESPITE Self-Funded Residential Care £1,250 – £1,450
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,500
    • RESPITE Self-Funded Nursing Care £1,350 – £1,600
    • RESPITE Self-Funded Nursing Dementia Care £1,550 – £1,750
  • (these prices are only a guideline, please contact Hilltop Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Hilltop Lodge Reviews (54)

Total of 54, showing 41-54
9.8

Hilltop Lodge has a Review Score of 9.8 (9.791) out of 10, based on 30 reviews in the last 2 years. Over all time Hilltop Lodge has 54 reviews.

Overall Experience

  • 48
  • 2
  • 1
  • 1
  • 2

Date Published

54
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22
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24

Review from J H (Brother of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the home very welcoming and my brother is very well cared for.
He is happy to be living in such a friendly happy atmosphere his health and well being has improved.
100% absolutely pleasure to visit him. The management is very helpful as are all the nursing staff.

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Review from Susan B (Sister of Resident) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my brother came into Hilltop Lodge, he was well looked after and treated with dignity and care.

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Review from Valerie H (Daughter of Resident) published on 11 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't wish for my Dad to be in better care. It is the same if I was here myself. I cannot recommend you highly enough. My Dad is currently on Sunflower Unit and the staff there have been just great. I received a lot of support from the unit manager but from all the other girls as well. Thank you
for all the care provided to my Dad.

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Review from M S (Daughter of Resident) published on 28 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad originally went to Hilltop in October 2019 for respite care, but as he realised he couldn't cope alone at home he decided to stay.
The staff gave us my dad back, and they got his sparkle back. All of the staff looked after Dad with love and care.
In his final days; all of the staff gave him
support, love and respect, giving him his dignity until his passing.
Each and everyone at Hilltop supported Dad and us his family throughout difficult times, and for that, we will always be grateful. Thank you.

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Review from D C (Husband of Resident) published on 17 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are excellent with my wife, they show true compassion with the residents, even the most challenging of residents. There is always a smile and there have been times when I have needed support as well as my wife and they have always given it. A truly wonderful home. They have different activities
including a summer fete and Christmas fayres where everyone is invited.

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Review from P C (Sister of Resident) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like my brother to stay in Hilltop Lodge, as he is looked after very well.
The staff are very kind to him and always available to help.

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Review from T T (Daughter-in-law of Resident) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really pleased and happy with the care my father-in-law received. The staff are very helpful and pleasant.

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Review from P R (Son of Resident) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find that all the staff are very friendly and helpful when caring for mum.

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Review from S P (Daughter of Resident) published on 13 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home appears to be regularly reviewed and updated as needed. The wooden floor makes a huge change to the facility. The staff are all extremely helpful in the way that they look after the residents. They continually engage with them throughout the day, getting them to undertake activities. All of
the staff we have had contact with are excellent in the way they try to get the residents involved.

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Review from T P (Son of Resident) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are courteous. The care and support is excellent. Any concerns are listed too, and nothing is too much trouble. We would recommend this home to family and friends.

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Review from S J (Son of Resident) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and care provided by Hilltop Lodge is excellent. Everyone is extremely friendly and helpful.
Hilltop Lodge is constantly being cleaned, and there is a varied menu both of food and activities to keep the residents involved. I would highly recommend this facility.

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Review from J M (Daughter of Resident) published on 4 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of the care home now for just over two years, and in that time, she has come to look at it as her permanent home. She feels safe and secure, and I know that any issues there might be they will quickly escalate the problem and deal with it appropriately. I'm always kept well
informed of any changed that might occur in-between visits.
The staff are not only her carers but also her friends. She's treated with respect and patience.

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Review from Natanya D (Niece of Resident) published on 18 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hilltop Lodge is an extraordinary place. There is a level of compassion and human kindness here that is often missing from everyday life. My relative came here without proper identification and it was a challenge for them to locate us. While waiting to make contact, Hilltop Lodge took great pains to
make sure my relative was cared for; received the necessary medical attention; and was treated with respect and kindness.
My relative was afforded the grace the providers would give to their own family without even knowing if he had one of his own. I am grateful for their compassion, attention to detail and willingness to ensure my relative's safety and well-being.

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Review from K D (Son of Resident) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with the care my mother is receiving. Staff very helpful. The home has a good atmosphere.

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Current Review Score: 9.8 (9.791)

Overview of Review Score

The Review Score of 9.8 (9.791) out of 10 for Hilltop Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.791 for Hilltop Lodge is calculated as follows: ( (326 Excellents x 5) + (12 Goods x 4) + (5 Satisfactorys x 3) + (7 Poors x 2) + (8 Very Poors x 1) ) ÷ 358 Ratings = 4.791

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hilltop Lodge is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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