The Poplars Nursing Home

66 South Road, Smethwick B67 7BP
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8.3 15 Reviews
  • The Poplars Nursing Home, Smethwick
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Care Provided by The Poplars Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • The Poplars Care & Support Services Ltd
  • Person in charge
  • Caroline Crawford (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (44)
    • Couples/Companion Rooms (7)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Poplars Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • The Poplars provide rooms furnished to the highest degree and do not cut corners on quality and aim to keep the standard of the home in line with the excellence of the care at an affordable rate which takes the worry out of finding a placement for your loved ones. To arrange to view the facilities and the accommodation, do not hesitate to contact us as availability can become short if left too late.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Close ones are able to visit throughout the day to be close to their near and dear, making the transition easier as well as calling in to speak to experienced staff who are on hand to help with any enquiries.


  • Parking

  • Parking is available on the front court as well as plenty of free off road spaces, taking the difficulty out of travelling for those visiting or looking to view the home.


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The Poplars Nursing Home Reviews (15)

8.3

The Poplars Nursing Home has a Review Score of 8.3 (8.322) out of 10, based on 3 reviews in the last 2 years. Over all time The Poplars Nursing Home has 15 reviews.

Overall Experience

  • 10
  • 3
  • 1
  • 1
  • 0

Date Published

15
1
1
3
12

Review from Lynda B (Daughter of Resident) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has been with Poplars Nursing Home for 7 months now and only yesterday it was her 100th birthday. The day was fabulous mainly down to the management and staff at Poplars who did everything possible for Mum to make the day special, as indeed it should be. Furthermore, we wish to thank Poplar Nursing
Home for the care given to Mother during the months prior to achieving this epic milestone, thank you again to everyone involved.
Many many thanks from us.

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Review from Hilary C (Daughter of Resident) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mom's final 2 weeks in the care home were so lovely as she was cared for by some amazing staff. The attitude and time they had to spend with her was incredible. I would definitely recommend Poplars Care Home.

Reply from Caroline Crawford, Acting Manager at The Poplars Nursing Home

Thank you so much for your comments, it is appreciated. It was a pleasure looking after your mother and that you have given such good feedback. Hope you and your family are well. I will pass your feedback on to our staff.


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Review from Jenny B (Daughter of Resident) published on 4 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff who looked after my mom with the utmost respect and love and treated her as one of their own family.
My mom was only there for a short time, but they made her last weeks very comfortable. They could not do enough for her and for us, too, as a family when we visited.
I would highly recommend this care home to anyone considering it.

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Review from Emma B (Daughter of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm happy with the level of care my dad has received since he's been at the care home. The staff have worked well with Dad. When he arrived at the care home, Dad was being hoisted now he's able to stand and walk again, which we are pleased with.

Reply from Caroline Crawford, Acting Manager at The Poplars Nursing Home

Thank you for the positive feedback. We are so pleased you are happy with our service and that Dad is doing well.


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Review from Hazel W (Power of Attorney of Resident) published on 29 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin's husband was in the home sadly only for a few months. During his time there, the family cannot thank the carers enough for the excellent care they provided to our family members. They showed such affection and would do anything for our family member but also for the family visitors. They
provided excellent support to us all during the last few weeks. The accommodation was excellent and so was the food. Every effort was made to keep the room and home, in general, clean. It was going through a refurbishment. Thank you so much from his wife, who misses him dearly.

Reply from Karen Doyle, Home Manager at The Poplars Nursing Home

Thank you for your positive comments. I will cascade your praise to the staff.


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Review from L A (Daughter of Resident) published on 4 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are accommodating and friendly, my father can be quite demanding but they do understand his needs. More care should be taken when washing clothes as on a couple of occasions my father has had his mobile washed which he does rely on because he likes us to call him during the day and keeps him
happy. Bedding could be improved on as sheets sometimes don't fit and I would think can be uncomfortable.

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Review from Stuart H (Son of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfying to see my father being cared for very well, staff are well trained and very welcoming, the home is clean and very well run. The staff are knowledgeable and seems they cannot do enough to see that my father is comfortable.

Reply from Karen Carter, Home Manager at The Poplars Nursing Home

Thank you for your review, we do appreciate the positive feedback and it is pleasing to know we are offering a good service.


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Review from Stacie H (Granddaughter of Resident) published on 13 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan was at The Poplars for over five years but recently passed away. Nan was very poorly when she arrived at The Poplars, she had lost lots of weight. The care staff were brilliant, encouraged her to eat and sat her with other residents so she was not isolated. You can clearly see how dedicated the
care staff are, they sang with her and were always friendly. I would like to thank them for giving Nan a home and looking after her.

Reply from Karen Carter, Home Manager at The Poplars Nursing Home

Thank you for your review. We aim to deliver personalised care for each individual and always appreciate positive feedback.


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Review from Sandra H (Wife of Resident) published on 2 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted (temporary) here, after breaking his hip. He has mixed dementia, cannot communicate and is very challenging. In fact, the family thought he would never walk again. You can imagine what kind of state I was in. However, the staff from the top to the bottom, are absolutely wonderful,
the atmosphere is great and nothing is too much trouble for them. It’s like one big family. In fact, I was so happy with them, I decided to keep him there permanently. There are also a couple of individuals who go over and above their job description. They have now got my husband walking and even his communication has improved. I’m absolutely amazed and believe it or not, I can now sleep at night knowing he is being cared for well. I cannot thank them enough. They now have a new manager, who is putting all new systems and activities in place and whose door is always open to discuss any worries you may have. Keep it up Poplars, as you will gather, you are very popular with me.

Reply from Caroline Crawford, Home Manager at The Poplars Nursing Home

We would like to express our gratitude for the review of our nursing home. We aim to offer high standards of care to all of our residents and we will relay this review to our staff, who are a credit to the company. Thank you for the fantastic feedback, we are really pleased that you are happy with our service and have taken the time to write the review.


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Review from C P (Relative of Resident) published on 11 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home is always clean, friendly and accessible. Staff are welcoming, happy and always ready to assist. My brother is the resident and I have always found him to be clean, happy, well fed and very content.

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Review from Brian T (Nephew of Resident) published on 1 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It will be three years come Christmas Eve, since I encountered the Poplars Nursing Home who, at the time, were the only nursing home to say 'yes' to admitting my Auntie Dorothy. Things had become critical at the time. Since then I have been visiting regularly though not as often as I would like on account
of our location in Huddersfield and the fact that I am out of the country for long periods of time. I have wondered if I had done the right thing. However, I observe the staff every time I come and also the 'guests', some of whom are really challenging.


My conclusion is that the culture of the place is sound. The staff appear to be very caring and good humoured. The atmosphere is relaxed and friendly. Family often criticize care homes, which is very easy to do. Things cannot be perfect all the time and staff cannot be everywhere at once. My view is that the staff have the right priorities and care what they are doing. So, well done and keep up the good work!


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Review from James B (Brother of Resident) published on 21 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff very friendly. Clean. The food is good. Easy accessible from where we live.

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Review from Judith B (Daughter-in-law of Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

We visit on a regular basis and sometimes do not see anybody at all upstairs, sometimes left on own for ages not seeing any body to talk to. Know staff have lots of residents to look after but some get lonely and left in bed. I know residents can't be forced to get up, but should be encouraged more.
Quite upsetting sometimes to see our loved one just dwindling away, instead of mixing with other residents. End of life care can be very lonely when you have got your senses.

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Review from Holly J (Daughter of Resident) published on 8 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Was welcoming at first then noticed a lot of staff either not turning up for their shift, not working together or leaving. After a few issues that I have raised with the Manager, things are slowly getting better. There is a small group of carers that work hard and are friendly, however, the care is
getting better with my Dad.

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Review from Geraldine C (Daughter of Resident) published on 31 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

This nursing home advertises itself as having experience of caring for stroke patients.
Its care staff fail to comply with physiotherapy prescriptions of exercise programmes for residents who have had a stroke.

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Current Review Score: 8.3 (8.322)

Overview of Review Score

The Review Score of 8.3 (8.322) out of 10 for The Poplars Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.813 for The Poplars Nursing Home is calculated as follows: ( (27 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 32 Ratings = 4.813

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.509 Points relating to the number of positive Reviews for The Poplars Nursing Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6. 3 Positive Reviews ÷ 11.6 = 0.259

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jun 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about The Poplars Nursing Home

What types of Care is The Poplars Nursing Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Poplars Nursing Home provide?

Palliative Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does The Poplars Nursing Home have?

There are 44 Single Rooms and 7 Couples/Companion Rooms.

What are the Facilities & Services at The Poplars Nursing Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Poplars Nursing Home to the centre of Smethwick?

0.6 mile(s) as the crow flies, distance by road may be significantly further.