visiting for Deputy Manager/Manager - 09:30-17:00
Service Users visiting times - any time between 8:00-22:00
Drive available located to the right of the building
Regis House has a Review Score of 9.3 (9.255) out of 10, based on 7 reviews in the last 2 years. Over all time Regis House has 13 reviews.
Review from Susan M (Sister of Resident) published on 16 September 2024
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Overall Experience
5.0 out of 5
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Review from J G (Sister of Resident) published on 1 August 2024
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Overall Experience
5.0 out of 5
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Review from D B (Sister of Resident) published on 17 July 2024
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Overall Experience
3.0 out of 5
Reply from Vicky Hughes, Home Manager at Regis House
Thank you for your review. We are sorry that you feel this way, however we can ensure you that your relative lives a fulfilling and achieving lifestyle here at Regis House from 1st June- 15th July, your relative took part in the following activities: Church service, made decorations for D-day and then went to the D-day party, Swimming- 3 times, attended coffee morning 4 times, pub meal out 2-3 times, attended kitty caf in Birmingham, had a BBQ played beer pong and mocktails, went to Wolverhampton for the day, watched the football, helped with food preparations, went to the local community to do shopping and went on holiday to a seaside resort. There is much more that your relative has done in this period of time. We have sent you some evidence in the post for your reassurance. We feel this review does not reflect everything that we do here at Regis House and we are hoping that you are satisfied with your response. If you have any other concerns please feel free to contact us.
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Review from A C (Brother of Resident) published on 6 July 2024
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Overall Experience
5.0 out of 5
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Review from S C (Regular Volunteer) published on 15 January 2024
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Overall Experience
5.0 out of 5
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Review from S C (Niece of Resident) published on 9 June 2023
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Overall Experience
5.0 out of 5
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Review from B G (Friend of Resident) published on 9 June 2023
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Overall Experience
5.0 out of 5
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Review from Lauren J (Friend of Resident) published on 25 June 2021
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Overall Experience
5.0 out of 5
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Review from Dot B (Friend of Resident) published on 8 June 2021
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Overall Experience
5.0 out of 5
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Review from Courtney H (Friend of Resident) published on 4 June 2018
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Overall Experience
5.0 out of 5
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Review from Charlie C (Friend of Resident) published on 1 June 2018
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Overall Experience
5.0 out of 5
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Review from S M (Sister of Resident) published on 14 July 2017
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Overall Experience
5.0 out of 5
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Care / Support
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Review from Jack H (Friend of Resident) published on 3 July 2017
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Overall Experience
5.0 out of 5
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Care / Support
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The Review Score of 9.3 (9.255) out of 10 for Regis House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.655 for Regis House is calculated as follows: ( (67 Excellents x 5) + (6 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 84 Ratings = 4.655
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.6 Points relating to the number of positive Reviews for Regis House is based on 6 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 11 registered maximum number of service users is 2.2, which has been reached with 6 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 13 Apr 2019
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Job Title: Senior Support Worker
Joined: 2019
Lynn commenced working for Regis House in 2019
Lynn has a NVQ 3 Health & Social Care Qualification
Lynn`s senior support worker position enables her to mentor our new staff and provide them with any support they may need to fulfill their job role.
Lynn previously worked at pets at home and now provides excellent care for our Guinea pigs who reside at Regis House ensuring there health is maintained and they are looked after. Our service users love pet therapy and always get involved in holding our guinea pigs or helping to feed/clean them.
Job Title: Support Worker
Joined: 2002
Louise has worked at Regis House for over 20 years, we are so lucky to have such a dedicated staff member who thoroughly enjoys her job
Louise works part time however spends a lot of hours during the week volunteering , sourcing different activities for our service users to take part in, including, Disco nights, swimming, arts & crafts sessions and much more.
