Roxburgh House Care Home

Reddal Hill Road, Cradley Heath B64 5JE
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9.4 108 Reviews
  • Roxburgh House Care Home, Cradley Heath
Nestled in the popular outskirts of Cradley Heath in the West Midlands, Roxburgh House Care Home offers personalised residential and residential dementia care to older people.

Community is a fundamental part of life at Roxburgh House. The team understand how important it is to maintain relationships with the wider community and so they regularly organise opportunities for residents to get involved, including events with local schools, charities and businesses in the area.

Inside the home, residents of Roxburgh House benefit from a space that has been carefully designed to offer comfort and a home from home feel. The sitting rooms are a great place to relax as well as spend time with other residents, and the dining rooms offer the perfect spot to enjoy meals prepared by the talented catering team.

Outside, a lovely dementia-friendly decked area with seating and raised flower beds (which is looked after by some of the residents) provides a great spot for entertaining friends and family while the sunny conservatory allows residents to enjoy some sun and views of the garden all year around. Tastefully decorated, this friendly home also offers a range of onsite facilities including a hair salon and quiet room.

The professional care team is led by the experienced and friendly home manager, with the shared goal of providing the kindest care possible to all residents. By getting to know each individual person at Roxburgh House, they take pride in empowering residents to take an active part in life at the home. Whether it be participating in the wellbeing and activities programme or enjoying a slower pace of life, they are committed to helping residents to lead their best lives.

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Care Provided by Roxburgh House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Nicola Oldham (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (44)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Television point in own room
  • Wheelchair Access

Roxburgh House Care Home Reviews (108)

Total of 108, showing 1-20
9.4

Roxburgh House Care Home has a Review Score of 9.4 (9.400) out of 10, based on 7 reviews in the last 2 years. Over all time Roxburgh House Care Home has 108 reviews.

Overall Experience

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Review from Sarah L (Daughter of Resident) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Roxburgh for 2 and a half years. I cannot recommend them highly enough. Mum has been so happy at Roxburgh. The staff and outstanding manager provide excellent care for her. They are always letting me know how she is if I call, everyone know are and can update me straight
away. I love that Mum is encouraged to join in all activities and I am really happy with how cared for Mum is.

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Review from Chery D (Daughter of Resident) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic! The staff are so friendly and helpful. I couldn't wish for my mother a better home. They have good food and excellent entertainment. Every need is met!

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Review from M C (Wife of Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband (resident) passed away at Roxburgh and all the staff have been wonderful. Having phoned in a couple of times since his passing, they have been so welcoming and friendly. He was only there four months, but we as a family have been so pleased with his stay there and have heard so many very
good comments from outsiders about Roxburgh at Cradley Heath.

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Review from Brenda P (Daughter of Resident) published on 24 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot tell you how happy we are to have found Roxburgh House Care Home. My mum has dementia, diagnosed recently after a long wait. Knowing she is safe, happy and well cared for is so important to us. I couldn't praise the carers and staff enough. Their kindness and professionalism are a credit to
the home. I can sleep soundly knowing my mum is so well cared for.

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Review from Diane C (Sister of Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with everybody who treats my brother. The staff are very helpful and are always happy and jolly; this makes me happy when I leave him. Everything is perfect, which is great.

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Review from B B (Daughter-in-law of Resident) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been at Roxburgh House since January. She has settled in really well with the help of the lovely staff. She has made friends with some of the other residents. The staff are really helpful and friendly. I am very happy with the care given to my mother-in-law, all the family feel
the same.

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Review from R W (Son of Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Roxburg House are incredible with mom. They are all lovely with her and nothing is too much trouble for them. Thank you all.

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Review from Craig N (Son-in-law of Resident) published on 1 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since moving into Roxburgh House Care Home my father-in-law has come on leaps and bounds and is thriving. He is happy, well and settled. He joins in with the activities which he has not done for years living on his own he declined both mentally and physically and now in a community setting he is improving.
The staff have been so welcoming and always greet you at each visit. Most importantly, as a family, we feel he is safe.

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Review from Alan E (Son of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is receiving palliative care. The staff are always polite, kind and considerate. The care my mother receives is respectful and dignified.

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Review from Helen H (Daughter of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank Roxburgh House Care Home enough for their help and support. My mum has been welcomed into there home and the care they have provided so far is up and beyond. All staff are polite and friendly and go out of their way to help you.

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Review from Julie H (Daughter of Resident) published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom has been at Roxburgh for 4 years.
The care is second to none, the staff are always lovely. They make me feel very welcome each time I visit. Mom loves the entertainment, especially when the singers come in. Well done Roxburgh.

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Review from M D (Daughter-in-law of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been in Roxburgh House Care Home now for around three months we saw him yesterday 09/12/22 and each time we see him he's changing for the better. He looks healthy, and well cared for and the staff and management are all excellent. He has now gained weight and he is so happy always smiling and
telling us how happy he is now.

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Review from J H (Son of Resident) published on 2 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner and I cannot stress enough how absolutely brilliant this home is. Dad moved from a care home in Leicester where he was brutally attached by a former resident. The neglect was terrible and we got him moved near to us in Cradley Heath. The Manager and her team made the move stress free. Such
kind people, the staff are amazing, and we are so happy.

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Review from Christine W (Friend of Resident) published on 1 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff can't do enough for you. Love to visit now we can. My friend loves it, I feel better knowing she is being looked after.

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Review from Sarah F (Daughter of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit my mother, she is washed/clean clothes, hair brushed nice, and the staff make me and my father so welcome. We have coffee in the bistro and feel comfortable.

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Review from Richard T (Brother of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother moved in on 1/3/22 and has settled in very quickly. He chats to all the residents and staff and is very relaxed.

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Review from Naomi P (Granddaughter of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't thank Roxbourgh enough for the support and care they have given my nan and us as a family. The service provided is outstanding, and the care is priceless.

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Review from Julie C (Daughter of Resident) published on 1 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has recently moved into Roxburgh House. I have visited and worked in many homes over the years and have to say that this is one of the best places I could have chosen. The staff and management are fantastic and they have put my mind at rest knowing that my mom is receiving the best care she can
have. The choices of food are lovely and the home is very clean. Everyone goes above and beyond to make you feel welcome.

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Review from G C (Daughter of Resident) published on 1 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring and supportive staff.

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Review from C W (Daughter of Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom is new to Roxburgh House Care Home but is really happy and feels it is the perfect place for her and she has made exactly the right choice. It's like a hotel spotless, staff are friendly and professional at all times and have a great sense of fun and humour. All good so far keep up the good work.

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Current Review Score: 9.4 (9.400)

Overview of Review Score

The Review Score of 9.4 (9.400) out of 10 for Roxburgh House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.905 for Roxburgh House Care Home is calculated as follows: ( (76 Excellents x 5) + (8 Goods x 4) ) ÷ 84 Ratings = 4.905

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.495 Points relating to the number of positive Reviews for Roxburgh House Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8. 7 Positive Reviews ÷ 8.8 = 0.795

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

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Frequently Asked Questions about Roxburgh House Care Home

What types of Care is Roxburgh House Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Roxburgh House Care Home provide?

Own GP if required is an additional type of care provided.

How many Rooms does Roxburgh House Care Home have?

There are 44 Single Rooms.

What are the Facilities & Services at Roxburgh House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Roxburgh House Care Home to the centre of Cradley Heath?

0.7 mile(s) as the crow flies, distance by road may be significantly further.