Roxburgh House Care Home

Reddal Hill Road, Cradley Heath B64 5JE
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9.4 108 Reviews
  • Roxburgh House Care Home, Cradley Heath
Nestled in the popular outskirts of Cradley Heath in the West Midlands, Roxburgh House Care Home offers personalised residential and residential dementia care to older people.

Community is a fundamental part of life at Roxburgh House. The team understand how important it is to maintain relationships with the wider community and so they regularly organise opportunities for residents to get involved, including events with local schools, charities and businesses in the area.

Inside the home, residents of Roxburgh House benefit from a space that has been carefully designed to offer comfort and a home from home feel. The sitting rooms are a great place to relax as well as spend time with other residents, and the dining rooms offer the perfect spot to enjoy meals prepared by the talented catering team.

Outside, a lovely dementia-friendly decked area with seating and raised flower beds (which is looked after by some of the residents) provides a great spot for entertaining friends and family while the sunny conservatory allows residents to enjoy some sun and views of the garden all year around. Tastefully decorated, this friendly home also offers a range of onsite facilities including a hair salon and quiet room.

The professional care team is led by the experienced and friendly home manager, with the shared goal of providing the kindest care possible to all residents. By getting to know each individual person at Roxburgh House, they take pride in empowering residents to take an active part in life at the home. Whether it be participating in the wellbeing and activities programme or enjoying a slower pace of life, they are committed to helping residents to lead their best lives.

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Care Provided by Roxburgh House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Nicola Oldham (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (44)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Television point in own room
  • Wheelchair Access

Roxburgh House Care Home Reviews (108)

Total of 108, showing 21-40
9.4

Roxburgh House Care Home has a Review Score of 9.4 (9.400) out of 10, based on 7 reviews in the last 2 years. Over all time Roxburgh House Care Home has 108 reviews.

Overall Experience

  • 76
  • 31
  • 1
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Date Published

108
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102

Review from Robin R (Friend of Resident) published on 26 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is a very friendly place I had only been in Roxburgh for five minutes and the staff were great offering tea and coffee. It's great to my friend in person, it's made my day. Thank you, Roxburgh.

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Review from Darren T (Son of Resident) published on 26 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I give Roxburgh House this rating because Roxburgh House is the best one in Sandwell as it is kept nice and clean and the staff are friendly and caring and hard working. I cannot fault them because they work hard to keep the residents well and safe. I must say the security on Roxburgh is brilliant.
Please keep up the good work.

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Review from Ian G (Son of Resident) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom is very happy in Roxburgh. She is delighted by the lovely staff, food and activities.

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Review from Jane H (Daughter of Resident) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mom is looked after and cared for extremely well. My mom calls the staff friends and not carers. Always plenty of food.

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Review from Clive M (Brother of Resident) published on 16 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not ask for better care for our sister. The staff are fantastic, and we can tell our sister is being looked after; she always looks clean, smart and happy. It really gives us peace of mind knowing she is well looked after knowing her condition Alzheimer's needs that extra bit of care. Thank
you to everyone at the home.

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Review from Karen B (Daughter of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was treated with kindness, love and care. He said everyone was wonderful and the food was fabulous (now I have to lift my game at home)! The manager is brilliant and heads a great team. We can't thank you enough.

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Review from Patricia H (Sister-in-law of Resident) published on 3 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased with this care home, people are lovely, food is very good, cleanliness very good, Manager is lovely. My brother-in-law is with them for a short stay, if he needs a care home in the future I won’t hesitate to take him to Roxburgh House. Thank you for looking after him you are much
appreciated.

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Review from S E (Daughter of Resident) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mom is happy here and well cared for. The staff are kind and caring.

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Review from Beryl H (Daughter of Resident) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom has settled here nicely due to the friendly and caring staff. The home is very clean and welcoming. Mom is very happy and we can see a visible improvement on each visit.

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Review from W M (Sister of Resident) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although the reception areas and some decoration require updating, the attention to the care and support of residents really is second to none. The manager and her staff couldn't be more supportive of both residents and relatives. Her down to earth attitude to care for the elderly should be highly regarded
and applauded.

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Review from Heather W (Daughter of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all aspects of care.

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Review from Darren T (Son of Resident) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I must say that the staff are doing a fantastic good job keeping the residents safe and visitors through this tough time. My heart goes to all of you, keep up the good work. Let God look over all of you. Many thanks.

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Review from Kerry S (Friend of Resident) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From care staff to management and admin everyone is always so helpful. I can relax in the knowledge that my loved one is looked after. Also, there has been such a vast improvement in communication since the pandemic. I know the staff work very hard to not only provide care but to improve residents lives.
Keep up the good work.

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Review from Andrew H (Son of Resident) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a pleasure to visit. Even in these difficult times, I know and was confident my father was in safe hands.

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Review from Janet D (Daughter of Resident) published on 26 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home looked after our mum with love and care, I can't fault it. They were there for her every need. The staff and manager are lovely and caring. Even though sadly, mum passed away In January 202 to Covid-19, we will be forever grateful to them for the care my mom received. I would recommend them
highly.

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Review from Janet D (Daughter of Resident) published on 13 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has been in the home about 9-months, and I have found the staff and manager to be nothing but loving and caring. They have taken brilliant care of our Mom. I can't fault the home. It is lovely knowing her every need is catered for. I would recommend it to anyone.

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Review from E G (Brother of Resident) published on 13 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For all the care that the staff gave my brother - he was really looked after, and he was very happy being in the company of other residents and all the staff.

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Review from Lisa L (Daughter of Resident) published on 9 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During this difficult time at present, we have been more than pleased with how the home have dealt with our concerns and enquiries. Nothing has been too much trouble. We have been informed and kept up to date with progress, both regarding procedures and with my mother-in-law. I haven't ticked some ratings
due to not going inside the home (my mother-in-law went in during Covid-19) but I have no doubt that if I had, all would be good/excellent.

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Review from P T (Sister of Resident) published on 7 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I are very pleased with the care your give to our sister in your care home and very happy with the carers who look after everyone.

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Review from S W (Nephew of Resident) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Recommend Roxburgh, the staff are very friendly, entertainment to keep residents occupied brilliant. Cheerful atmosphere. visitors made welcome. Keep up the good work.

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Current Review Score: 9.4 (9.400)

Overview of Review Score

The Review Score of 9.4 (9.400) out of 10 for Roxburgh House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.905 for Roxburgh House Care Home is calculated as follows: ( (76 Excellents x 5) + (8 Goods x 4) ) ÷ 84 Ratings = 4.905

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.495 Points relating to the number of positive Reviews for Roxburgh House Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8. 7 Positive Reviews ÷ 8.8 = 0.795

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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