Roxburgh House Care Home

Reddal Hill Road, Cradley Heath B64 5JE
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9.4 108 Reviews
  • Roxburgh House Care Home, Cradley Heath
Nestled in the popular outskirts of Cradley Heath in the West Midlands, Roxburgh House Care Home offers personalised residential and residential dementia care to older people.

Community is a fundamental part of life at Roxburgh House. The team understand how important it is to maintain relationships with the wider community and so they regularly organise opportunities for residents to get involved, including events with local schools, charities and businesses in the area.

Inside the home, residents of Roxburgh House benefit from a space that has been carefully designed to offer comfort and a home from home feel. The sitting rooms are a great place to relax as well as spend time with other residents, and the dining rooms offer the perfect spot to enjoy meals prepared by the talented catering team.

Outside, a lovely dementia-friendly decked area with seating and raised flower beds (which is looked after by some of the residents) provides a great spot for entertaining friends and family while the sunny conservatory allows residents to enjoy some sun and views of the garden all year around. Tastefully decorated, this friendly home also offers a range of onsite facilities including a hair salon and quiet room.

The professional care team is led by the experienced and friendly home manager, with the shared goal of providing the kindest care possible to all residents. By getting to know each individual person at Roxburgh House, they take pride in empowering residents to take an active part in life at the home. Whether it be participating in the wellbeing and activities programme or enjoying a slower pace of life, they are committed to helping residents to lead their best lives.

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Care Provided by Roxburgh House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Nicola Oldham (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (44)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Television point in own room
  • Wheelchair Access

Roxburgh House Care Home Reviews (108)

Total of 108, showing 41-60
9.4

Roxburgh House Care Home has a Review Score of 9.4 (9.400) out of 10, based on 7 reviews in the last 2 years. Over all time Roxburgh House Care Home has 108 reviews.

Overall Experience

  • 76
  • 31
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Review from Mark H (Next of Kin) published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming, very clean and homely lounges and rest areas. Food seems to be of a high standard.

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Review from A H (Son of Resident) published on 30 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't find fault with Roxburgh House; even if I tried.
From day one of my father's residency here, I've was confident that he would be safe and comfortable here. The staff are all very good and attentive.
The atmosphere is more in-line with a seaside guesthouse than a care home with the friendliness
of the staff, daily activities and the excellent food with a varied menu. I wouldn't mind living here myself when the time comes.

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Review from Lesley B (Daughter of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent and helped Mom settle in really well. The place is so friendly, clean and is a pleasure to visit. They make you feel so welcome and nothing is too much trouble.

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Review from Jane W (Daughter of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is amazing. I can't thank the staff enough for all the love, care and support they showed to my mom and to us as a family. We knew Mom was well looked after and safe and this gave the family great peace of mind. Roxburgh are like family to us.

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Review from K G (IMCA (Independent Mental Capacity Advocate) Deputyship) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Roxburgh has a friendly atmosphere, with caring, dedicated staff.

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Review from J F (Daughter of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother lived at Roxburgh House for 4 years and was very happy. She made many friends and always said it was much better than living on her own. She was always saying how kind all the staff were and I saw first hand their care and attention especially in moms final weeks, care of mom and also of us
her family. There was always something going on with the resident, singing, painting, playing games. They were always having their hair done and painting nails. They were given dignity and also shown a personal touch. Mom very much enjoyed trips out to Weston-Super-Mare, Cosford, Bewdley and picnics in the park. Well done to all the staff.

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Review from J H (Niece of Resident) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly and helpful. Residents are well cared for and the food is excellent.

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Review from C T (Son of Resident) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very start, all of the staff have been amazing. The best recommendation I can give is that I have total peace of mind leaving my dad here knowing he will be looked after as if he is family.

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Review from K T (Son of Resident) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom has been a resident of Roxburgh House Care Home for a year now, the care she receives is excellent. All of the staff are very efficient in the service they provide while having a friendly manner with the residents.
Mom's been receiving far better care now than what she would have in her own home.
When
visiting all the staff show a welcoming greeting.

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Review from D T (Son of Resident) published on 28 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Roxburgh House Care Home to anyone because it is a nice place. The staff are friendly and welcome you. The care and food is brill and the place is well run and is always tidy.

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Review from T O (Son of Resident) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with care provided at Roxburgh House. My mother has been a resident for 2 years now and never had any complaints.

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Review from Kate J (Daughter of Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom has been in Roxburgh House over 12 months and we are very pleased with the care she has had. The care and attention Mom has had have been consistent throughout, and we are very pleased with all aspects of the home.

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Review from Pauline G (Ex Family Member) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the management and all staff for all their support and respect they showed as she was my sister-in-law. Their care was second to none to make her stay comfortable. The housekeeping was very good, her room was in excellent condition. The entertainment was good to keep her and residents
happy.

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Review from Annette J (Daughter of Resident) published on 24 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are extremely caring, friendly, approachable at all times. Made to feel like a family member from day one. Even though staff are really busy, they will take time to help residents and visitors any time.

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Review from Ian M (Son of Resident) published on 24 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleasant staff, always helpful. Nice relaxed atmosphere.

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Review from O Y (Granddaughter of Resident) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been living in Roxburgh House Care Home for just over 1 year and has recently settled in. The staff are very friendly and she has a great level of care.

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Review from Elaine R (Daughter of Resident) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I visit my father he is comfortable and clean. The care the staff show not only my father but all the residents is excellent. They treat everyone taking into account their differences each resident is treated with respect and dignity.

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Review from Ron S (Friend of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a regular visitor to care homes over the last 40 years and find Roxburgh among the best I have visited. An extremely caring staff who totally engage with the residents, a menu that would grace any high-quality hotel. Excellent security decor and an atmosphere of ambience that encourages
contentment.

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Review from Marjorie H (Resident) published on 21 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, I am very happy with the care in Roxburgh House Care Home.

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Review from Karen B (Daughter of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Roxburgh is a very friendly home with staff offering excellent care. I never worry about leaving my mother as I know she is well cared for and that they appreciate and respect her needs. The food is also excellent.

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Current Review Score: 9.4 (9.400)

Overview of Review Score

The Review Score of 9.4 (9.400) out of 10 for Roxburgh House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.905 for Roxburgh House Care Home is calculated as follows: ( (76 Excellents x 5) + (8 Goods x 4) ) ÷ 84 Ratings = 4.905

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.495 Points relating to the number of positive Reviews for Roxburgh House Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8. 7 Positive Reviews ÷ 8.8 = 0.795

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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