Roxburgh House Care Home

Reddal Hill Road, Cradley Heath B64 5JE
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9.4 108 Reviews
  • Roxburgh House Care Home, Cradley Heath
Nestled in the popular outskirts of Cradley Heath in the West Midlands, Roxburgh House Care Home offers personalised residential and residential dementia care to older people.

Community is a fundamental part of life at Roxburgh House. The team understand how important it is to maintain relationships with the wider community and so they regularly organise opportunities for residents to get involved, including events with local schools, charities and businesses in the area.

Inside the home, residents of Roxburgh House benefit from a space that has been carefully designed to offer comfort and a home from home feel. The sitting rooms are a great place to relax as well as spend time with other residents, and the dining rooms offer the perfect spot to enjoy meals prepared by the talented catering team.

Outside, a lovely dementia-friendly decked area with seating and raised flower beds (which is looked after by some of the residents) provides a great spot for entertaining friends and family while the sunny conservatory allows residents to enjoy some sun and views of the garden all year around. Tastefully decorated, this friendly home also offers a range of onsite facilities including a hair salon and quiet room.

The professional care team is led by the experienced and friendly home manager, with the shared goal of providing the kindest care possible to all residents. By getting to know each individual person at Roxburgh House, they take pride in empowering residents to take an active part in life at the home. Whether it be participating in the wellbeing and activities programme or enjoying a slower pace of life, they are committed to helping residents to lead their best lives.

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Care Provided by Roxburgh House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Nicola Oldham (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (44)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Television point in own room
  • Wheelchair Access

Roxburgh House Care Home Reviews (108)

Total of 108, showing 61-80
9.4

Roxburgh House Care Home has a Review Score of 9.4 (9.400) out of 10, based on 7 reviews in the last 2 years. Over all time Roxburgh House Care Home has 108 reviews.

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Review from Molly M (Resident) published on 6 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy and content.

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Review from Jean F (Resident) published on 6 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I like the outings, the staff are nice and very helpful sometimes.

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Review from Joan B (Resident) published on 6 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's very good. We do a lot of activities.

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Review from S S (Daughter of Resident) published on 6 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom has now been in Roxburgh House for six months and during this time she has settled in very well. The food is excellent and mom has put on weight. The home is always warm and welcoming as are the staff who do an excellent job caring for the residents.

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Review from Clive S (Son of Resident) published on 18 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother’s mobility had got to a stage where she could not continue to live at her sheltered accommodation as the staff were unable to meet her needs.


We then had the task of finding a suitable care home.


We viewed Roxburgh House Care Home mainly for its location, near her sister and the first

impressions were very good.


My mother has now been a resident for around 6 weeks and we could not be any happier, all the staff go the extra mile to help and accommodate our requests.


My mother is eating well and but 3 pounds on, she’s been on a trip to the safari park. She likes all the staff, she is very happy there and would not want to go back to her flat.


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Review from M S (Granddaughter of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always very helpful, friendly and attentive. My nan seems happy here, she likes the staff and says the food is excellent.

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Review from N H (Daughter of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

To start with mom didn't settle very well but with the kind care of the staff and with their friendliness she eventually settled. Also, she sits between other lovely residents who couldn't have made her day more welcome, also last but by no means least, the chef is a fantastic cook.

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Review from Elizabeth H (Wife of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have received nothing but kindness as has my husband as we are aware of and have never seen my husband anytime untidy and not clean.

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Review from H W (Daughter of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think that the overall care and standards are excellent. Staff are caring and kind although they work under extreme pressure. I have no concerns over mum's care.

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Review from Alan H (Son of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming staff and a very nice and clean place. Staff introduced themselves and nothing was too much trouble.

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Review from C O (Grandson of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My nan has been treated very well whilst here. She was very frail and has built up strength and regained appetite since her arrival. Staff are fantastic and treat my family with respect.

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Review from K T (Son of Resident) published on 16 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great staff made Moms stay comfortable for the two weeks at the home. Always pleasant and friendly on arrival. Mom always seemed happy when we visited.

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Review from Allan H (Son of Resident) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found management and staff to be very caring towards my late mother from her arrival until her unfortunate death. Also welcoming and helpful to all her family and friends.

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Review from Tracy S (Daughter-in-law of Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fab staff. Very caring, offering great friendship and nothing is too much for all of the staff.

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Review from Arthur M (Uncle of Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This was our first visit to Roxburgh House. The first thing we noticed was that the car parking was provided for free. The staff were informed that we had travelled 200 miles to visit a relative. We were listened to and provided with a room in which to talk privately to the resident. Knowing that we
were tired from our journey the staff then provided tea and cake for refreshment. Well done and thank you.

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Review from Victor R (Son-in-law of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was very well looked after right up to her death on the 6th April, she was very happy at the care home. Both myself and my wife were very happy with the level of care whilst she was at the home and we can't thank all of the staff enough for the care they provided right up until the
end. Their support when she passed away special thanks to the manager.

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Review from Wayne S (Son of Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent 18 months in this home until her death in April this year. In that time I can honestly say she received a new lease of life thanks to the wonderful staff and the new friends she made. All I can say is I cannot recommend the Roxburgh House Care Home highly enough. Utmost gratitude to
all concerned.

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Review from Sharon R (Daughter of Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom was admitted to Roxburgh (her choice) October 2016, she settled in lovely and was made very welcome and felt at home, she adored the staff (especially the night team) and interacted with them all. The food was as good as any hotel and the cakes were out of this world, nothing was too much trouble
for the manager and the send-off she organised when my mom passed away was exactly what man would have wanted.

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Review from L W (Niece of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has recently moved into the care home, the staff are really nice and caring and she has a really lovely room.

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Review from David H (Son-in-law of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff and management are always pleasant, caring and understanding. The drinks and meals are varied and to a high standard. The premises are kept clean and tidy.

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Current Review Score: 9.4 (9.400)

Overview of Review Score

The Review Score of 9.4 (9.400) out of 10 for Roxburgh House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.905 for Roxburgh House Care Home is calculated as follows: ( (76 Excellents x 5) + (8 Goods x 4) ) ÷ 84 Ratings = 4.905

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.495 Points relating to the number of positive Reviews for Roxburgh House Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8. 7 Positive Reviews ÷ 8.8 = 0.795

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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