Review from Diane H (Daughter of Resident) published on 7 May 2018
Submitted via Postal Card • Report

Overall Experience

The staff at Roxburgh treat all the residents with the highest level of care, dignity and understanding. They make the residents feel like they are all part of a big family. The food and drinks always look delicious and there is plenty for all. The rooms are clean and tidy. The staff are always friendly

and polite and everything is done for the resident's well-being and safety.

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Review from Chris R (Friend of Resident) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience

A friendly, homely atmosphere. Staff are genuinely caring and relate to the needs of the residents.

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Review from Steven B (Son-in-law of Resident) published on 31 January 2018
Submitted via Website • Report

Overall Experience

Outstanding home and care. My mother-in-law was very concerned about going in but now she loves it. It's like being on a permanent holiday where all her needs are tended to.

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Review from Ray H (Husband of Resident) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience

I find this care home very comfortable. Care is very good with staff that are very approachable and hard working.

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Review from Julian D (Respite Resident) published on 24 October 2017
Submitted via Website • Report

Overall Experience

Excellent environment and very friendly staff. Very welcoming and helpful. Tour of the facilities was very well conducted.

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Review from Chris H (Nephew of Resident) published on 8 September 2017
Submitted via Website • Report

Overall Experience

Since nan has moved into the home she has been well looked after and is looking much healthier than I have seen her for quite some time. The staff are always on hand to help if needed and to answer any questions I have had regarding nan's care.

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Review from Natasha J (Granddaughter of Resident) published on 17 July 2017
Submitted via Postal Card • Report

Overall Experience

Great care home. Nan is more than happy and loves everything about the place.

Highly recommended.

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Review from Venessa P (Daughter of Resident) published on 10 July 2017
Submitted via Website • Report

Overall Experience

This care home deserves to win an award for the standard of care given to residents. Safeguarding is brilliant - all the rooms are set out to ensure their safety. The staff are highly trained and nothing is too much trouble for them. Management appears excellent as the office door is always open to

discuss moms needs. The manager has shown nothing but empathy towards the family. Food is excellent - mom always enjoys her meals. As an ex social worker this is by far the best care home I have seen in my years of practice. I would highly recommend this care home to anyone they also have excellent dementia services for residents. Entertainment is also excellent with regular trips for all residents.

On a final note, I would like to thank management and staff for their high quality of ongoing care you are giving my mom.

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Review from Barbara H (Niece of Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience

The care home is just great, no problems.

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Review from Terence E (Resident) published on 24 June 2017
Submitted via Postal Card • Report

Overall Experience

The week of respite I spent in Roxburgh was the best time I've had in years.
The carers who looked after me were absolutely great, each and everyone should, in my opinion, should be given a gold medal.
Nothing was too much trouble and I cannot speak more than this, the food was excellent.

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Review from Charisse J (Granddaughter of Resident) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience

I've come to see my nan today and there was a street party for their residents. My nan was sat outside with everyone else. Everyone was really enjoying themselves. Plenty of food and drink, the sun was out and the staff made sure they have their sunscreen on and the staff couldn't do enough for everyone.

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Review from M L (Daughter of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience

Friendly staff always happy to help. Food seems satisfactory, mom doesn't complain. Only concern is clothing seems to go missing, mainly underwear, mom likes to have an underskirt which isn't always the case. Would like to see this rectified.

Reply from Claire Hurworth, Careline Manager at Roxburgh House Care Home

Thank you for your feedback with regards to Roxburgh House Care Home; we treat all feedback received seriously as this assists with improving the service we offer. The concerns you have raised pertain to missing clothing in particular, undergarments. The Home Manager has shared with her staff team the need to ensure that all our residents clothing is returned to the correct rooms. Staff have also been asked to be vigilant in checking that all residents are wearing the appropriate clothing they require, and our lost property will also be checked for any missing items. Thank you for your kind comments regarding our staff team and food quality, positive comments are always welcome. Please do contact the Home Manager with any concerns you may have so that they can be immediately rectified.

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Review from Christine B (Daughter of Resident) published on 10 May 2017
Submitted via Postal Card • Report

Overall Experience

I have found the staff to be very caring and helpful while I have been visiting my dad. The office staff (manageress) was kind, caring and listened to all my concerns. I don't know what I would have done without her.

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Review from Sandra R (Daughter of Resident) published on 20 April 2017
Submitted via Postal Card • Report

Overall Experience

Mom was at Roxburgh for 16 months at the end of her life. She had advanced Alzheimers and was sometimes very difficult and could also be aggressive. I would recommend Roxburgh to anyone. As a family, we felt that our mom received very good care. She was treated with dignity and respect and so was

the family.

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Review from J D (Granddaughter of Resident) published on 13 April 2017
Submitted via Postal Card • Report

Overall Experience

The staff at Roxburgh House Care Home are so kind and caring. They are pushed to the limit but this is not reflected in their care and kindness towards all the residents, some of which are extremely hard to deal with. They have shown nothing but kindness, compassion and respect to both my nan and my

family I am so thankful for everything that they do to assist us at this difficult time.

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Review from Peter G (Son of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience

Excellent and attentive care is always given to my father. His wants and needs are attended to from personal hygiene, appearance, conversation, meals, drinks and general empathy is 100% assured. Great people, wonderful care. 10/10

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Review from Sharon T (Daughter of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience

The staff are excellent, caring and compassionate. Having worked in a health and social care environment for a number of years, both as a service provider, lecturer and quality assurance assessor. I have found Roxburgh House to be one of the best experiences I could hope for my mum. The manager and

all staff are so helpful and caring. The food is fantastic and mum eats very well, she feels she is on holiday in a hotel.

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Review from V P (Granddaughter of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience

The pancake tossing competition was a good laugh and the residents really enjoyed it. It was nan's birthday as well and they made her a lovely cake. Excellent entertainment team.

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Review from David C (Grandson of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience

Had great fun tossing pancakes with the residents and entertainment team.
Rooms seemed clean and the alcohol gel was readily available. All of the residents appeared to be enjoying the activities.

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Review from Sue P (Daughter-in-law of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience

My Mother-in-law has been resident at Roxburgh for about 4 months. She has settled well due to the welcoming and caring staff. There is a lively fun atmosphere if the residents want to join in, but plenty of quiet space if needed.

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Roxburgh House Care Home

Care Provided by Roxburgh House Care Home

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