Roxburgh House Care Home

Reddal Hill Road, Cradley Heath B64 5JE
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9.4 108 Reviews
  • Roxburgh House Care Home, Cradley Heath
Nestled in the popular outskirts of Cradley Heath in the West Midlands, Roxburgh House Care Home offers personalised residential and residential dementia care to older people.

Community is a fundamental part of life at Roxburgh House. The team understand how important it is to maintain relationships with the wider community and so they regularly organise opportunities for residents to get involved, including events with local schools, charities and businesses in the area.

Inside the home, residents of Roxburgh House benefit from a space that has been carefully designed to offer comfort and a home from home feel. The sitting rooms are a great place to relax as well as spend time with other residents, and the dining rooms offer the perfect spot to enjoy meals prepared by the talented catering team.

Outside, a lovely dementia-friendly decked area with seating and raised flower beds (which is looked after by some of the residents) provides a great spot for entertaining friends and family while the sunny conservatory allows residents to enjoy some sun and views of the garden all year around. Tastefully decorated, this friendly home also offers a range of onsite facilities including a hair salon and quiet room.

The professional care team is led by the experienced and friendly home manager, with the shared goal of providing the kindest care possible to all residents. By getting to know each individual person at Roxburgh House, they take pride in empowering residents to take an active part in life at the home. Whether it be participating in the wellbeing and activities programme or enjoying a slower pace of life, they are committed to helping residents to lead their best lives.

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Care Provided by Roxburgh House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Nicola Oldham (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (44)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Television point in own room
  • Wheelchair Access

Roxburgh House Care Home Reviews (108)

Total of 108, showing 101-108
9.4

Roxburgh House Care Home has a Review Score of 9.4 (9.400) out of 10, based on 7 reviews in the last 2 years. Over all time Roxburgh House Care Home has 108 reviews.

Overall Experience

  • 76
  • 31
  • 1
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  • 0

Date Published

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102

Review from S S (Daughter of Resident) published on 14 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff have been kind and considerate with my mother who is now 93 years of age. Various systems have been put in place to improve her safety following recent falls. One particular carer was instrumental in persuading Mom to move to a ground floor room. The staff are very helpful and supportive at night
when Mom is awake and restless. The cooks are also a great asset to the home. There is a pleasant atmosphere at Roxburgh.

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Review from Glen H (Son of Resident) published on 10 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had been in dementia care residence since April 2014. In her stay with Roxburgh House Care Home, she had always been very well looked after and treated with dignity and respect. On October 2nd, Mother's dementia and condition took a turn for the worst and in the following two weeks, until
her eventual demise she was exceptionally cared for and my praise for all the staff and management could not be higher.

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Review from Elaine D (Daughter of Resident) published on 29 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent as usual.

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Review from B B (Resident) published on 1 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have lived in the home for 12 years and am very happy. The staff are nice, have been well of late and are very supportive.

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Review from J T (Resident) published on 1 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very kind and helpful.

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Review from J-L S (Resident) published on 1 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed every minute, food is very good.

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Review from J D (Niece of Resident) published on 7 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my aunt on average 4 or 5 times a year, she is aware of everything and very content and happy. The staff are all very friendly and attentive, food and drinks are in good supply and there is a daily printed choice of menu. All the residents seem happy and well cared for, overall a very good atmosphere.
Plenty
of activities and entertainment, she has her hair done every week.

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Review from C W (Relative of Resident) published on 7 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When visiting my 86 year old aunt I'm always made very welcome by the friendly staff. I'm quite often offered a drink and a piece of cake. All staff and residents greet each other with Christian names and I always get the impression of a happy, relaxed atmosphere.

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Current Review Score: 9.4 (9.400)

Overview of Review Score

The Review Score of 9.4 (9.400) out of 10 for Roxburgh House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.905 for Roxburgh House Care Home is calculated as follows: ( (76 Excellents x 5) + (8 Goods x 4) ) ÷ 84 Ratings = 4.905

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.495 Points relating to the number of positive Reviews for Roxburgh House Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8. 7 Positive Reviews ÷ 8.8 = 0.795

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

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