Ryland View Care Home

Arnhem Way, Tipton DY4 7HR
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7.9 95 Reviews
  • Ryland View Care Home, Tipton
A relaxed and friendly home, Ryland View offers numerous forms of care provision, including nursing care, nursing dementia care and respite care. Other care includes expertise in young physically disabled care, as well as Huntingdon’s and Parkinson’s.

The home has been designed to suit the lifestyles of both older and younger residents, consisting of five separate houses, homely furnishings, bright and airy conservatories, a reminiscence room and landscaped gardens.

Individual tastes are accounted for at mealtimes through balanced and nutritious dishes, with hot and cold choices always available.

Many group activities are arranged to support physical and emotional health, while residents have personal interests and hobbies supported. Pub lunches and nature trail walks are popular additions, as are visiting entertainers.

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Care Provided by Ryland View Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 144 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Huntington's Disease
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Romerico Cruz (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006

Funding & Fees Guide for Ryland View Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £895
    • Self-Funded Residential Dementia Care from £895
    • Self-Funded Nursing Care from £1,095
    • Self-Funded Nursing Dementia Care from £1,095

  • Respite Offer - 14 days for the price of 10
  • (these prices are only a guideline, please contact Ryland View Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room

Ryland View Care Home Reviews (95)

Total of 95, showing 1-20
7.9

Ryland View Care Home has a Review Score of 7.9 (7.944) out of 10, based on 14 reviews in the last 2 years. Over all time Ryland View Care Home has 95 reviews.

Overall Experience

  • 73
  • 16
  • 3
  • 1
  • 2

Date Published

95
2
4
14
81

Review from C R (Son of Resident) published on 18 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Lovely care home and surroundings but definitely need more staff! Food is poor, cheap and cheerful and often cold, supplemented by taking and buying our own. Nurses are of an acceptable level, although doctor's matters are done over the phone, rather than in attendance. Entertainment and activities
are good and involve all residents. Staff are acceptable, some being better than others but friendly.

Reply from Paul Lawson, National Sales Manager at Ryland View Care Home

Thank you very much for your review. Your feedback is really important to us as we strive to maintain the highest standards throughout our service. We have made our chef aware of the concerns you have and he will take all appropriate action to ensure that your loved one receives food suited to their tastes and preferences. We have just posted out invitations to care reviews for all of the relatives and all of our Heads of Departments will attend these. We also hold weekly relative surgeries and in addition, our Home Manager's door is always open should you prefer to chat in person. We would highly recommend following one of these routes so that we may speak with you about any specific concerns and make sure that the service meets your expectations. We are glad that your loved one is enjoying the entertainment and activities and hope to see you soon. Best wishes.


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Review from L P (Resident) published on 8 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant home felt very welcome. The staff are polite and helpful. Very happy.

Reply from Paul Lawson, National Sales Manager at Ryland View Care Home

Thank you very much for your review and high ratings. Great to know that you are so happy with the service at Ryland View. Best wishes.


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Review from I D (Wife of Resident) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has only been in Ryland View for 2 weeks and so far so good but only time will tell.

Reply from Erica Neal, Divisional Director South at Ryland View Care Home

Thank you for taking the time to review our home; we are pleased your experience so far has been a positive one. We will continue to ensure you are happy with the care provided.


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Review from Lynn J (Daughter of Resident) published on 19 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Due to recent closures of units my relative does not seem to be getting the care and attention we had become used to. The staff in the office is always very helpful and understanding, should be looked after by management, a real asset to the company. The staff member who looks after the residents wellbeing/entertainment
is doing a fantastic job, always thinking of new ways to interact with the residents, which must be very hard to do on your own. We know there has been a lot of redundancies and closures of units. Hopefully management will realise their worth and look after these staff. Also improve on the care of the residents.

Reply from Paul Lawson, National Sales Manager at Ryland View Care Home

Thank you very much for your kind comments about our wonderful Activity Coordinator and Office Administrator. They are fantastic and we are lucky to have them! We apologise if you felt a bit unsettled during the recent consolidation period when we closed a unit to focus on delivering quality care to two separate houses using our own experienced team. We acknowledge that there a bit of change and thank-you for your patience. As things are now settling really well we are seeing the positive benefits that these changes are delivering. Should you have any concerns please pop in anytime and we can discuss in more detail. Best wishes.


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Review from S B (Niece of Resident) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Aunt seems happy and content. Pleasant staff. Only let-down is laundry. Even with name and room number, clothes, socks etc go missing.

Reply from Paul Lawson, National Sales Manager at Ryland View Care Home

Hello and thank you very much for your review. We are delighted that your aunt is happy and content at Ryland View and that you find the staff to be pleasant when you are visiting. Please pop into the office and let us know if your aunt is missing a particular item of clothing and we will get the team to investigate. Small items can sometimes go missing (socks are the main culprit) but do mysteriously appear later and are then returned to their owner. Thanks again and best wishes.


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Review from Mark H (Son of Resident) published on 21 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My father was a resident in this awful care home for just 12 days, during this time he suffered three incidents, he was left lying in his own faeces on two occasions for a ridiculous amount of time, so he tried to clean it up with his own hands which resulted in him wiping all over his bed, on the second
occasion he banged his hand which resulted in him having a nasty bruise, and the third incident he climbed out of his bed and banged his head on the floor, the so-called pathetic night staff were far too slow to respond and my father was rushed to hospital in an ambulance, we immediately terminated our involvement with this disgraceful care home, I strongly advise everyone not to let any of your loved ones into this care home as they will not be safe.

Reply from Paul Lawson, National Sales Manager at Ryland View Care Home

Thank-you for your feedback and we are sorry that we did not meet you or your family's expectations during your dad's short stay at Ryland View. Sadly, we are unable to offer 1 to 1 care in our communal living setting without prior notice and agreement from the local authority to allow additional staff members to be recruited and allocated. Prior to admission we were given an assessment of dad's care needs which regrettably did not identify these additional requirements. We would have welcomed the opportunity to have met with you in advance of your dad's admission to discuss your view of his needs so we could have shared with you directly the care service provided and measures in place to minimise risk, and enabled you to agree if they were what you felt you needed for him. This may have improved your experience which is not truly reflective of the high standards of care that we provide for the residents and the support for their families and loved ones. We send our very best wishes.


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Review from J T (Daughter of Resident) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't have wished for better care for Mom. Staff are very kind and Mom was well looked after, always washed and clean clothes every day. Mom enjoyed the food she was given and said there was a variety. I would recommend Ryland View to anyone.

Reply from Paul Lawson, National Sales Manager at Ryland View Care Home

Thank you very much for your review and recommendation. Best wishes


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Review from Philip S (Son of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a well-run home with care staff always very helpful.
My mother is 100 years young and looked after very very well.
Would say a very good home.

Reply from Paul Lawson, National Sales Manager at Ryland View Care Home

Thank you for your review. On behalf of the team, it is an honour and privilege to care for your fabulous Mother. Best wishes to you.


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Review from C F (Brother of Resident) published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was in Ryland View for 13 years. We were always very happy with her care. The staff treated her as one of the family, and although she was always on my mind, their care always ceased my worries.

Reply from Paul Lawson, National Sales Manager at Ryland View Care Home

Thank you so much for your review. We are glad that you felt reassured during your sister's time at Ryland View and that you and the family were happy with the care that she received. On behalf of the team, we send our very best wishes.


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Review from J R (Daughter of Resident) published on 13 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother spent two weeks in respite care at Ryland Vire. She has memory issues, so cannot remember her stay. All of the family and friends who visited were impressed with the staff and facilities. I was informed of minor health issues, and the staff got a phone to Mom so we could speak to each other.
Everyone I met seemed genuinely to care for every resident.

Reply from Paul Lawson, National Sales Manager at Ryland View Care Home

Thank you for your review. Great to know that the family felt well-supported during your mum's stay. Best wishes.


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Review from Wendy B (Daughter of Resident) published on 24 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the care my mom is getting in Haines unit. Always listened to if I have a problem.

Reply from Paul Lawson, National Sales Manager at Ryland View Care Home

Thank you for your feedback. We are very pleased that you are so happy with the care provided for your mum. Best wishes.


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Review from G L (Ex Family Member) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that Mum gets is exceptional from all of the staff. They do all they can to make sure Mum is clean, comfortable, sometimes it does get difficult because of the dementia but staff always treat her with respect, kindness and care. I am always informed of Mum's health when I visit or by phone.
The staff are always friendly, and they will always listen to what I have to say. I cannot thank them enough for all their care and hard work, also their dedication. The staff make the home.

Reply from Paul Lawson, National Sales Manager at Ryland View Care Home

Thank you so much for your review and for your lovely comments about our fabulous staff. We will pass this on to the team who will all be delighted that you are so happy with the care that your dear mum receives at Ryland View. Best wishes.


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Review from P W (Daughter of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

My mom was here for nearly three years before the standards and care dropped. Even though she was at end of life we moved her. The staff kept changing most of them were unfriendly. We went every week and at lunch time Mom was unwashed and uncomfortable. She was 97 and had dementia. The food was awful
pigs swill, no one came to feed her anyway. The laundry and cleaner were the only nice staff there. It was all very disgusting.

Reply from Paul Lawson, National Sales Manager at Ryland View Care Home

Thank you for your feedback. This review has come as a surprise to us all at Ryland and we would kindly encourage you to make contact with us directly so that we can verify and discuss your comments in more detail. At the time that you moved your mum the reason offered was because you would prefer her to be closer to home and your original first choice home, which was previously full, now had a vacancy for her to move in. The low scores you have provided are not representative of recent ratings which are regularly complimentary about the food and the staff team and so we would welcome the opportunity to gain more understanding on this. Best wishes.


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Review from Brian M (Son of Resident) published on 31 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Visitors are always warmly welcomed by friendly staff. They genuinely personally cared for my mother and did all that they could, even through difficult circumstances as my mother's frailty grew. A care home needs a good physical environment but it is the staff who make it a home!

Reply from Paul Lawson, National Sales Manager at Ryland View Care Home

Hello Brian and thank you for your review and kind words. Our sincerest condolences to you and the family on the loss of your dear mother. We are pleased that our staff were able to help you during difficult circumstances and made you feel so welcome in our home. Love and best wishes from us all.


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Review from Kay S (Daughter of Resident) published on 3 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mom has been in Ryland View Heronville Unit since 1st February 2022 for an assessment. I have no worries about the care she has received and even though mom was only temporary the staff and unit manager and nurse took good care of her and did go the extra mile to make sure she was safe as she has
an attendance to fall. If this home was closer to family and friends mom would be staying with them.

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Review from J B (Brother of Resident) published on 21 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother recently stayed for respite at Ryland View Care Home and the staff were lovely, welcoming and friendly. My brother was really worried but loved it and didn't want to leave when it was time to come back home. The staff called to give us reassurance and nothing was too much trouble. The food
was very nice and everyone was so kind. He is looking forward to going back.

Reply from David Martins, National Sales Manager at Ryland View Care Home

Thank you for your kind review, it is great to know that your brother was happy with the home and the team. We look forward to seeing him again.


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Review from Chloe C (Daughter of Resident) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident at Heronville House for some time now and I have seen the changes within the management and I have to say I'm so happy with the changes. The staff are always welcoming and polite and the House Manager always takes the time to talk through any concerns I have whether I am visiting
or over the phone. I was considering moving my dad as I wasn't happy with the overall service, however, since the Home Manager took over she brought in new staff and changes I am so impressed with everyone especially how they look after my dad on Heronville. It's great to see happy staff and my dad is so well looked after I would never move him now. Thank you everyone for all your help, my dad and my family appreciate the efforts you're taking. Keep up the great work!

Reply from David Martins, National Sales Manager at Ryland View Care Home

Thank you for your kind words and lovely review. We are delighted that both your dad and yourself are happy with the home


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Review from Beverley B (Daughter of Resident) published on 23 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mom has been a resident in Heronville House Unit for almost two years. She is treated with the most care and kindness by all the staff. We are kept informed of her health and wellbeing at all times. Mom is happy and content and we are always greeted with a smile and a warm hello when we visit. Heronville
House Unit is a lovely, warm, caring unit with fantastic staff. Keep up the good work and thank you to everyone.

Reply from David Martins, National Sales Manager at Ryland View Care Home

Thank you for your kind words in your review. We are delighted about how you and your mum feel about Heronville and the kindness that the house shows to you and your mum.


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Review from Christine M (Daughter of Resident) published on 17 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel comfortable around staff, staff are very friendly and we can speak to them at any time. My mom gets on well with the activities staff. I think the staff here treat my mom as their own family.

Reply from David Martins, National Sales Manager at Ryland View Care Home

Thank you for taking the time to review the care home, this is lovely feedback and I will ensure the team are aware.


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Review from Sharon B (Daughter of Resident) published on 26 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to hospital last year and after being in for a few months. It was deemed unsafe for Mom to return home due to her health deterioration/dementia as she lived on her own. The decision was made for Mum to go into permanent care. Ryland View was very supportive, open and honest regarding
the process and what to expect. Care at Ryland View was always excellent with friendly, attentive and capable staff.
Such a caring place would recommend to anyone; we were always contacted if there were any problems/kept informed of any changes to Mum. Their love and care for their residents are amazing.

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Current Review Score: 7.9 (7.944)

Overview of Review Score

The Review Score of 7.9 (7.944) out of 10 for Ryland View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.731 for Ryland View Care Home is calculated as follows: ( (67 Excellents x 5) + (40 Goods x 4) + (29 Satisfactorys x 3) + (10 Poors x 2) + (21 Very Poors x 1) ) ÷ 167 Ratings = 3.731

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.213 Points relating to the number of positive Reviews for Ryland View Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 144 registered maximum number of service users is 28.8. 9 Positive Reviews ÷ 28.8 = 0.313

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Aug 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Romerico

Romerico Cruz

Job Title: Home Manager

“I am an internationally trained nurse who holds nursing licenses/registrations in the Philippines, US and in the UK.


As a Filipino working in care for 10 years here in the UK, I take pride and have always endeavoured to work in deference to the caring Filipino culture of filial piety and profound respectful behaviour towards the elderly where it is able to give them the care they deserve.


I am grateful and feel blessed to be working alongside like-hearted individuals and families who strives to ensure that we can provide dignified, person-centred and supportive environment for our elders. An environment where our residents can feel the sense of belongingness and where they can look forward to the days ahead with love and support.”


Frequently Asked Questions about Ryland View Care Home

What types of Care is Ryland View Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ryland View Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Ryland View Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Ryland View Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Ryland View Care Home to the centre of Tipton?

0.9 mile(s) as the crow flies, distance by road may be significantly further.