Review from Sharon D (Sister of Resident) published on 20 August 2018
Submitted via Website • Report

Overall Experience

I can honestly say that my brother was treated with outstanding care and dignity during his stay. He was terminally ill and there for end of life care. I cannot praise the staff and management highly enough. They were so friendly and polite at all times. Absolutely nothing was too much trouble for them.

Sadly my brother died of his illness but this was handled brilliantly by all of the staff and he died peacefully in no pain.
There truly are no adequate words that could convey my deepest admiration and heartfelt gratitude.

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Review from Brenda C (Friend of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience

I find the care home excellent. They are all very friendly and efficient.

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Review from N O (Sister of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience

I cannot fault the care and respect my brother has received. The staff are always cheerful and professional and go the extra mile.

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Review from Debra T (Daughter of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience

My dad was only there for four days before he, unfortunately, passed away but in that time all the staff were brilliant, helpful and caring.
My dad spent his last few days believing he was in a swanky hotel (his words).

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Review from Michelle F (Daughter of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience

Excellent care from a very committed team, they make family especially my father feel welcome too when visiting.
My mother has improved in her wellbeing since moving here she has put on weight and appears happier and more settled. The team understands needs of dementia residents.
The team keep is

involved in all aspects of care and any issues or health problems immediately discussed. An excellent care home supported by an excellent and caring team.

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Review from Samantha F (Granddaughter of Resident) published on 18 April 2018
Submitted via Website • Report

Overall Experience

Just wanted to say a huge thank you to the whole team at Ryland View for your care of my nan, you have set the standards to what we would expect going forward. Made us all really welcome from day 1. My nan has thrived in your care which we are so grateful. Shame it is temporary as we would still be

there.

Thank you.

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Review from Jackie O (Daughter of Resident) published on 19 May 2017
Submitted via Website • Report

Overall Experience

My mother was in Heronville House for a few months, she was treated with the utmost respect and dignity. I visited her every day and found the staff to be very attentive and welcoming. I was made to feel welcome and was involved in all aspects of mum's care. There were activities which she was involved

in, days out were planned, she used the hairdressers fortnightly, aromatherapy weekly and chiropodist. The carers and nurses were approachable at all times even when busy, nothing was too much trouble. If you have someone with dementia I would highly recommend this nursing home, I myself held out to get mum a placement here and I couldn't have been happier with her being here.

Reply from Emily Wilson, Customer Service Administrator at Ryland View Care Home

Thank you for your sharing your lovely review with us, we appreciate your feedback. I am so pleased to hear about your positive experiences with Ryland View, their staff, and how they cared and supported both you and your mother. I will share your kind comments with the home’s manager. The Bupa Customer Care Team.

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Review from Colin M (Son of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience

They were absolutely wonderful to my mom and family.

Reply from Jayne Duck, Customer Services Administrator at Ryland View Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Pat H (Daughter of Resident) published on 5 April 2017
Submitted via Postal Card • Report

Overall Experience

My mother had a period of respite at Ryland View, all the staff were amazing with my mom. She was treated with respect and dignity and above all patience, even when they were extremely busy as they were very hard working. My mother said she could only find two faults, 1/ there were no permanent beds

for residential care. 2/ never any vinegar!! She did not want to leave, so a big thank you for making the transition from her own flat to residential. The family are very grateful for your kind hospitality.

Reply from Emily Wilson, Customer Service Administrator at Ryland View Care Home

Thank you for sharing your lovely review with us, your feedback is really important to us. I am so pleased that you were impressed by the staff at Ryland View, it is a shame that they don't have a permanent spot! I will pass on your kind comments to the home manager. The Bupa Customer Care Team.

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Review from James C (Brother-in-law of Resident) published on 5 April 2017
Submitted via Website • Report

Overall Experience

Haines House which is part of Ryland View has cared for my-sister-in-law for the last five years. The care has been first class. When the needed hospital care has been arranged. My sister-in-law is kept clean and fed to a very high standard as is her private room.

Reply from Emily Wilson, Customer Service Administrator at Ryland View Care Home

Thank you for sharing your lovely review with us, we really appreciate it. I am so pleased that you are happy with the care and support Ryland View have provided to your sister-in-law. The Bupa Customer Care Team.

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Review from Julie S (Daughter of Resident) published on 4 April 2017
Submitted via Website • Report

Overall Experience

Very helpful staff. Residents are treated with dignity. Nice surroundings. Food is appropriate to residents needs. Reception staff/office staff are lovely and know what advice to give.
You are informed of events by posters.

Reply from Emily Wilson, Customer Service Administrator at Ryland View Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Eileen B (Daughter of Resident) published on 4 April 2017
Submitted via Website • Report

Overall Experience

I was recommended by a friend to Bloomfield Unit at Ryland View Care Home and can see why. I have complete confidence in the staff and cannot praise them enough for the way they look after my Mom, kind, courteous, understanding and also supportive to me too, when I have any worries. Some of the staff

have been there over twenty years which shows dedication and proves that it isn't just a job to them, they genuinely care about the residents. I live quite a distance from the home but am kept informed at all times with anything that concerns Mom.

Reply from Emily Wilson, Customer Service Administrator at Ryland View Care Home

Thank you for sharing your lovely review with us, we really appreciate it. I am so pleased that you are impressed with Ryland View and their staff. It is so lovely to hear that you have recommended the home. I will pass on your kind comments to the home manager. The Bupa Customer Care Team.

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Review from J T (Son of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience

My mum was a temporary resident there whilst waiting for a permanent nursing home. She was looked after and treated with care, respect and dignity.
While residing in there, she developed a urine infection and was treated promptly, before it got hold of her.
Cannot fault anything about this house

in any way, shape or form, from the caring and friendly staff to management, who were very helpful with anything we asked of them, to the cleanliness of the home and facilities.
Overall we would not hesitate to recommend this home to anyone.

Reply from Jamie, National Development Manager at Ryland View Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from J G (Daughter of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience

When looking for a residential home for my dad, thank goodness we found Ryland View, we saw some very disappointing homes and were feeling quite upset at the thought of placing dad in their care. Then we found Ryland View and we could not be happier. The manager and all the carers are wonderful, compassionate,

caring and nothing is too much trouble. We can sleep at night knowing dad is cared for 24 hours a day. The food is excellent and so are the rooms and facilities and they always go that extra mile to make both residents and their families happy and content.

Reply from Emily Wilson, Customer Service Administrator at Ryland View Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Beverley K (Daughter of Resident) published on 15 February 2017
Submitted via Website • Report

Overall Experience

My father recently passed away in the care of Ryland view.
I cannot thank them enough for the wonderful care they took of my Dad.
His needs were met above and beyond of what is expected, he was treated with dignity and love.

Reply from Jayne Duck, Customer services administrator at Ryland View Care Home

Sorry to hear of your loss, please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from J B (Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience

I have been a resident at Ryland View since February 2016. I am completely bedridden, have a permanent catheter and because of the thoracic problems, I have a peg tube inserted so all of my food and liquids are pumped directly into my stomach. I wear a pad for my bowels. This time last year, medical

staff told me I must go into a care home, I was petrified, but since I have been in Ryland View I have been treated like royalty and all staff are excellent.

Reply from Jayne Duck, Customer services administrator at Ryland View Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Christine D (Daughter of Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience

My mum had her best Christmas for many years at Haines House. Thank you so very much for her valuable care. It means so much to all of us.

Reply from Rose Pickering, Customer Service Administrator at Ryland View Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from S T (Wife of Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience

My husband has been at Manby House now for two months and my husband has been looked after extremely well and staff are extremely fantastic with my husband as since his illness which was a stroke in January 2016 he has a lot of problems dealing with this but the staff have been very helpful to him and

took very good care of him.

Reply from Rose Pickering, Customer Service Administrator at Ryland View Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Terry P (Son of Resident) published on 16 January 2017
Submitted via Postal Card • Report

Overall Experience

My mother was admitted to Ryland View just under two years ago, suffering with severe dementia during her time there she was well cared for and loved, always treated with dignity and respect. My sincere thanks to all the staff for their dedication.

Reply from Rose Pickering, Customer Service Administrator at Ryland View Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Gary J (Brother of Resident) published on 7 November 2016
Submitted via Postal Card • Report

Overall Experience

My brother has been a resident at the above care home, he is well cared for, he is engaged in activities that suit all his needs, and has a lot of choices. My brothers choice in clothes is always taken into consideration. He chooses his own garment. He is very much contented. I have no concerns.

Reply from Lydia Waller, Customer Service Administrator at Ryland View Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Ryland View Care Home

Care Provided by Ryland View Care Home

Good to Know

Funding & Fees Guide for Ryland View Care Home

Facilities