Review from Christine H (Daughter of Resident) published on 24 May 2016
Submitted via Postal Card • Report

Overall Experience

The care home is clean and the staff are very good. Mum is looked after well. Very good meals.

Reply from Rose Pickering, Customer Service Administrator at Ryland View Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from D S (Sister of Resident) published on 20 May 2016
Submitted via Postal Card • Report

Overall Experience

Over the last few months I have noticed a change in management and staff. The manager is really approachable whatever the problem/question may be. Staff are friendly, and most of the time happy, but like in everything you can't expect 100% all of the time. I do find on the whole they are very considerate,

but sometimes I pick up that there is a lot for them to cover e.g because carers also covering for other areas of service due to shortage with staff.

On a personal point, my sister needing the chair to help in the shower not always available, because of having share with other house on site is not good.

Reply from Rose Pickering, Customer Service Administrator at Ryland View Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

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Review from N S (Daughter of Resident) published on 18 May 2016
Submitted via Postal Card • Report

Overall Experience

Haines House is very clean and comfortable. From Unit Manager to cleaning staff are all caring and comforting to my mother. All staff are approachable, to any concerns.

Reply from Rose Pickering, Customer Service Administrator at Ryland View Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from E M (Son of Resident) published on 18 May 2016
Submitted via Postal Card • Report

Overall Experience

First class review at all care given. Second to none.

Reply from Rose Pickering, Customer Service Administrator at Ryland View Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Sheila H (Wife of Resident) assisted by family/friend published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience

My husband has been a patient at Ryland view for almost two weeks, previous to this he was in hospital for seven weeks. The change in him since being moved here has been huge. He has got back on his feet and seems much happier in himself he has been treated with the highest standard of care and utmost

respect. The nurses have been fabulous and always catered to his every need. They have kept us up to date with his progress at all times I would recommend this home to any worrying wife or family member who wants piece of mind.

Reply from Lydia Waller, Customer Service Administrator at Ryland View Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Mandy W (Daughter of Resident) published on 14 April 2016
Submitted via Website • Report

Overall Experience

My family and I can't speak highly enough of Ryland View and it's staff. My 82 year old mother has struggled to live alone for a while now and following a bout of falls and recent hospitalisation she was admitted to Ryland View for assessment. From the moment of her arrival we were treated with respect

and dignity. My mother prefers her own company and her wish to stay in her room rather than sit in the lounge was respected. All the care staff and nurses are fantastic with my mum and with us all as a family. We are kept informed when she is not well and included in all decisions made. When visiting we are never made to feel we are in the way by the staff and the managers door in Manby House is always open for me to chat to the Manager if I have any concerns. My mum is also fussy with her food and her needs have been catered for with nicely prepared food options always available to suit her. If my mum can't be in her own home then this is the best place for her to be cared for.

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Review from Mark H (Son of Resident) published on 9 March 2016
Submitted via Postal Card • Report

Overall Experience

My mother, who is 94 and has dementia, has been at Ryland View Nursing Home for over ten years. Her longevity has everything to do with the quality of care she receives. At the first signs of illness she sees a doctor, or is sent to hospital and these timely interventions have undoubtedly kept her stable

and contented.
She is treated with dignity, kindness and love by the people around her. I live a long way form the home, so I phone more than I visit and invariably the person who answers can update me on how my mother is and what she is going.
When I visit, an hour by hour up to date diary of how she is being looked after is on a table beside her bed. Activities are regularly organised and I am kept informed of what events are occurring, and I am regularly informed of her situation and health.

Working alongside dementia sufferers is a challenging environment and I have nothing but respect and gratitude for the carers, nurses and management of her unit. I have been, and continue to be, very pleased with the way my mother is looked after.
My thanks go to all those who look after my mother and who have her best interests and well-being at the forefront of their thoughts.

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Review from David B (Son of Resident) published on 5 February 2016
Submitted via Website • Report

Overall Experience

My dad was admitted to Haines House Ryland View Nursing Home Tipton. Dad was admitted for palliative end of life care The whole family and myself would like to thank all the staff carers, medical, and management for the care and respect that was given. The carers where great with him always spoke to

him and at times singing which always put a smile on my dads face. "Priceless" Nothing was a problem any questions we had an appropriate person would come along discuss with us and answer our requests.

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Review from Jacqueline B (Daughter of Resident) published on 5 February 2016
Submitted via Website • Report

Overall Experience

My father spend two weeks at Ryland View for respite. The care and attention that was provided was superb. Members of staff at all levels communicated with him and motivated him especially when he was feeling unwell. Members of staff kept family members fully informed on my father's progress on a

daily basis. I would recommend and use this home if required again. Thank you all for your caring and supportive attitude because as a family we would not have got through this difficult period without your provision. Also I wish you all the best for the future.

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Review from Jayne S (Daughter of Resident) published on 2 November 2015
Submitted via Postal Card • Report

Overall Experience

My mother has been on Manby Unit at Ryland View for almost 10 weeks during which time she has been treated with kindness, dignity, respect by all the team. I would recommend for anybody who needs an assessment to stay on their visit.

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Review from Anna F (Daughter of Resident) published on 8 September 2015
Submitted via Postal Card • Report

Overall Experience

At the point our mum was admitted to Manby House, she was very poorly. She had totally lost her confidence after 3 falls at home, her mobility was non-existent, she had lost her power of speech and her general health was deteriorating. What a difference 6 weeks has made. We have our lovely mum back

to the point where she can live independently with support again. The staff have all been wonderful, there is real teamwork, nothing is too much trouble. Always a smile on their faces. They are all so kind and caring, a real home from home. Thank you so much :)

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Review from Avery F (Daughter of Resident) published on 20 August 2015
Submitted via Postal Card • Report

Overall Experience

I cannot speak highly enough about the staff and facilities at Manby House in Ryland View. Mum was at a very low point (having been unwell for 5 weeks and then having a bad fall). When admitted, mum came home 6 weeks later with her 'spark' back. She describes Manby House as being like a 5 star hotel

but with loving care. I must thank the manager for her support to me in enabling mum's discharge home with the care in place that was needed.

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Review from Sadie A (Resident) published on 14 August 2015
Submitted via Postal Card • Report

Overall Experience

It had been a very pleasant stay for me. The staff and all have been very helpful and friendly. I am on the road to recovery now.

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Review from Margaret M (Resident) published on 12 August 2015
Submitted via Postal Card • Report

Overall Experience

I have had an amazing time at Ryland View nursing home, I feel that I have personally grown and have made good friends with the staff and residents, having take away food at night made me feel safe, more at home (Manby Unit).

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Review from Christine H (Daughter of Resident) published on 5 August 2015
Submitted via Website • Report

Overall Experience

The staff at Ryland View were friendly, attentive and professional. The care they gave to our Dad gave us complete peace of mind and he very quickly settled into his life in the home. We visited the home most days at different times of the day and we were always given an update on Dad's health and

his welfare whether his progress was good or not. When Dad first went into the home we were asked what foods were his favourites and what his interests/hobbies were. As a family we were completely satisfied with the care and environment afforded by Ryland View.

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Ryland View Care Home

Care Provided by Ryland View Care Home

Good to Know

Funding & Fees Guide for Ryland View Care Home

Facilities