Review from Alex D (Son of Resident) published on 28 October 2020
Submitted via Website • Report

Overall Experience

My father was welcomed into St Bernards very quickly after we were forced to accept he could no longer live independently. Having viewed several homes we were pleased that St Bernards were able to provide him residential care due to his worsening dementia. His well-being both mentally and physically

improved over the time he was there. The food was excellent and the staff were fantastic. Thanks to the carers.

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Review from Simon B (Son of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience

My father has been a resident at St Bernards for nearly three years. The standards of care have been exemplary throughout despite Dad’s complex condition and needs. He is very happy there and our confidence that he is being looked after so well has helped us enormously. Dad settled in quickly, thinking

it was more like a 5-star hotel than a Care Home, but as his condition has worsened and his needs increased the true standards of care have shone through.
If we are faced with Care needs in our family in the future we would look no further.

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Review from Neil W (Brother of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience

I have experience of only one other care home - and I see that has a 5-star review. St Bernards is head and shoulders above that.
It is the quality of the staff that makes the home so exceptional. All the staff have warm and positive personalities; all are kind, considerate and generous to the residents.

As a visitor, I am always welcomed, and I am always kept informed of my brother-in-law's circumstances. If he needs anything that I cannot provide his needs are always met by St Bernards.
The house is well designed and well furnished. It is scrupulously clean and well maintained. The resident's room I know is excellent though it would be even better if it had a shower in its en suite facilities. Provision is made for residents to take some of their own furniture and mementoes.
An undoubted plus is the garden. It is a pleasant ambience to sit and meet relatives.

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Review from Miles (Son of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience

My mother has been in this home for close to 2 years now. She came here from another residential home in the locality following a number of unacceptable problems. St Bernards was a breath of fresh air to my mother and our family. She is well cared for, always clean and well-fed. My mother is very happy

here which is the most important thing to our family. The staff are lovely to her and make a fuss of her regularly. There are always staff members watching over the residents whereas, in her previous home, I would arrive and sit with the residents and not see a member of staff for half an hour!! The decor is bright and clean, and the gardens are lovely. Whilst I am always sad to leave her because you can never be certain of the future, I don't have sleepless night worrying if she is ok and if she is safe. Thanks to all the team. I will be eternally grateful.

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Review from Pauline W (Daughter of Resident) published on 23 August 2019
Submitted via Postal Card • Report

Overall Experience

I cannot praise the home and staff enough. The care is fantastic. Mom always looked immaculate and the staff interact with the residents all the time. There are activities on every day or the staff take the residents out on trips down to the beautiful gardens.
Occasionally, they are short-staffed but

is doesn't cause any major problems. Myself and my family feel very happy knowing mom is at St Bernards.

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Review from S M (Daughter of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience

Initially, as a family, we could not fault the home. However, issues have arisen re communication and medical attention. We have had cause to complain on one or two occasions and our emails were not acknowledged, let alone responded to. After some upset, communication has improved. The GP used is unsatisfactory

and management should recognise this as some carers do.
However, the individual carers are excellent and their level of care is second to none. Above all, my mother is very happy and that is what matters.

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Review from L H (Daughter of Resident) published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience

My mother entered the care home in November 2017. The staff are very caring and quite tactile. This has helped my mother settle quickly and she is more happy and contented than I have seen her for a long time. The care home is like a hotel rather than an institution. The dining tables have linen table

clothes (rather than canteen style wipe down tables) There is a beautiful garden to sit in and lovely patio to enjoy in the sunny weather. We cannot fault the care my mother is now receiving.

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Review from A S (Daughter of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience

The level of care, attention to detail and level of humour and fun that is delivered by the staff at St Bernards is exemplary. Their patience with and respect for all residents is obvious and they provide a stimulating and enjoyable environment in a truly beautiful home which retains a real sense of

luxury and comfort.

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Review from K J (Relative of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience

The owners try to improve and maintain excellent care, food and facilities. The staff are kind and respect each resident as an individual. There are a wide variety of activities and staff have ongoing training to maintain a safe and informed basis for residents wellbeing.

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Review from C E (Son of Resident) published on 16 June 2017
Submitted via Postal Card • Report

Overall Experience

We have been delighted with the care and support mum has received since she moved in. The accommodation is immaculate, spotlessly clean and spacious. There are several communal lounges all pleasantly furnished.

The staff are always welcoming, smiling and genuinely sincere. We looked after the number

of possible homes for mum and this was the best by a considerable distanced.
There are regular activities, a pleasant garden to enjoy and sit out in. The place is a real home from home and a credit to the staff and owners.

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Review from S S (Niece of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience

I chose St Bernards for my aunt because of the homely atmosphere and particularly the excellent programme of activities. Unfortunately, Aunt has not wished to take advantage of the activity programme but in every other respect, she is well cared for and content. She feels it a bonus that she is not

obliged to be sociable. Aunt and I are confident that every effort will be made to keep her at St Bernards for the remainder of her days. It is such a relief to us both.

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Review from D S (Power of Attorney of Resident) published on 9 March 2017
Submitted via Postal Card • Report

Overall Experience

I have had experience of other care homes and this is as good as any. Definitely seem to do everything to take care of the best interests of the residents. Always appear to be well staffed and all take a real interest in their jobs. I have absolutely no concerns or complaints.

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Review from Graham C (Brother of Resident) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience

I have always been confident that my sister is safe, being well looked after and she tells me the staff are always pleasant and treat her well.
The management have always kept me informed and up to date with my sisters condition and they appear both pleasant and professional.

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Review from Pam W (Daughter of Resident) published on 29 December 2016
Submitted via Website • Report

Overall Experience

My Mother moved into St Bernards Residential Care Home in October 2015 and she was welcomed in a caring and homely environment.

The home is beautiful with a lovely garden which helped my Mum to make the difficult transition from her own home to residential care. However, more importantly, the staff

at the home could not have been kinder or more helpful. They cared for my Mother and she felt at home there and surrounded by a new family.

The food was delicious and there were lots of regular meals to tempt Mum. We took snacks in initially but soon realised they were not needed (nor eaten) because Mum had all the meals, snacks and drinks she needed or could wish for.

I am deeply grateful for all the professional care and also the kindness and affection which was felt, not only by my Mother but by the family and friends who visited Mum at St Bernards too.

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Review from Margaret C (Niece of Resident) published on 21 November 2016
Submitted via Postal Card • Report

Overall Experience

An excellent care home. All residents appear to be well cared for. Relatives are always welcome, and all staff/management provide support to them, as well as to the residents. There are lots of activities for the residents and their families to join in with and staff enthusiastically take part as well.

Food at the care home is tasty, nutritious and beautifully presented. I have no concerns with my aunt being cared for at St Bernard's.

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Review from Mary R (Niece of Resident) published on 14 November 2016
Submitted via Postal Card • Report

Overall Experience

My aunt is quite happy and likes all the staff. They are all very nice people and I am happy to leave her here.

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Review from David M (Son of Resident) published on 28 October 2016
Submitted via Postal Card • Report

Overall Experience

Overall very good, friendly staff, nice accommodation.

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Review from H F (Daughter of Resident) published on 10 October 2016
Submitted via Postal Card • Report

Overall Experience

You can see the happiness in her eyes and she is so contented to be at St Bernards Residential Care Home. All the staff are so caring, this reflects so well on the owners.

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Review from P F (Daughter of Resident) published on 6 October 2016
Submitted via Postal Card • Report

Overall Experience

The staff always pleasant and polite. The home has a lovely feel about it with plenty going on. Service is very good and if one asks for something to be done it is. Very clean and residents look well cared for. Food looks good and good communication between care home and residents. We alway seem welcomed

when visiting.

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Review from J A (Daughter of Resident) published on 31 August 2016
Submitted via Postal Card • Report

Overall Experience

My mother is receiving excellent care and is always treated with courtesy and respect.

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St Bernards Residential Care Home Ltd

Care Provided by St Bernards Residential Care Home Ltd

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Funding & Fees Guide for St Bernards Residential Care Home Ltd

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