Lady Katherine Housing & Care

Kenilworth Road, Temple Balsall, Knowle, Solihull B93 0AL
Submit a Review
9.5 51 Reviews
  • Lady Katherine Housing & Care, Solihull
Rated as GOOD by CQC on March 4th 2021, Lady Katherine Housing & Care is a very special care home established by Lady Katherine Leveson in 1674 and the team are proud to have been providing exceptional care to residents for over 300 years since then.

You would live within the rural leafy hamlet of Temple Balsall within majestic 18th century buildings in either residential care or independent living, in fully modernised and CQC regulated apartments. As your needs change you can move from one type of accommodation to another and you can also stay for a spell of respite care. You will live in a safe environment, have the benefit of the care you need from the well trained and friendly team, be able to enjoy the many events on offer and homemade food cooked on site.

Within the hamlet there is the Parish Church of St Mary The Virgin and a primary school so you can become an active part of the community enjoying extended gardens and the countryside. They welcome all, irrespective of race, creed or religion.

Show Lady Katherine Housing & Care on the Map

Care Provided by Lady Katherine Housing & Care

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Sheltered Housing

Good to Know

  • Owner
  • The Foundation of Lady Katherine Leveson
  • Person in charge
  • Tan Blancaflor (Registered Care Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (28)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1850
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Lady Katherine Housing & Care

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,085 – £1,655
    • Self-Funded Residential Dementia Care £1,085 – £1,655
    • RESPITE Self-Funded Residential Care £1,375 – £1,535
    • RESPITE Self-Funded Residential Dementia Care £1,375 – £1,535

  • All residents who move to us have a prior assessment with our Care Manager. The type of accommodation offered and the resulting fee is based on our Care Manager's assessment of the level of care needed.
    Accommodation, a full care package, all meals and activities are included in our fees.
    Additional services such as hairdressing (we have our own salon) are at an additional cost.
  • (these prices are only a guideline, please contact Lady Katherine Housing & Care to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Visitor parking outside the front of the care home. Additional parking can be found just past Temple House, in the main car park, on Fen End Road West. B93 0AN.


Lady Katherine Housing & Care Reviews (51)

Total of 51, showing 1-20
9.5

Lady Katherine Housing & Care has a Review Score of 9.5 (9.536) out of 10, based on 20 reviews in the last 2 years. Over all time Lady Katherine Housing & Care has 51 reviews.

Overall Experience

  • 38
  • 11
  • 2
  • 0
  • 0

Date Published

51
6
15
20
31

Review from S D (Son of Resident) published on 28 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautiful period building with many original features and a safe, secure grassed court area. The lounge is always busy and social, the food well prepared, fresh and tasty. Activities are well planned and fun. The standout however is the staff. They are all compassionate, caring, helpful and supportive.
This is a residence that is a home, rather than a facility where people are segregated according to their level of dependency. Keeping all residents together and in touch with each other. This leads to a sense of community and fellowship rather than isolation and loneliness. It is a happy place.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S S (Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was granted a place for independent living at this address in November 2024. From the first communication with the Deputy Care Manager and her team, I have experienced the utmost kindness and courtesy. The accommodation is quiet, comfortable and well-heated, and the option of various services like
cleaning, tasty and well-prepared hot meals, and full respite care, the facilities are wonderful. I would not hesitate to recommend Lady Katherine facilities to anyone worried about their loved ones. They will be happy and well cared for by clean, well maintained and wonderful staff. I cannot praise them enough for their welcome and kind support.

Reply from Saliha Sadiq, Deputy Care Manager at Lady Katherine Housing & Care

Thank you so much for your kind feedback and appreciation, this is highly appreciated by us all, we are delighted to have you join our community and you are a great addition to the Lady K family- All the best.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D W (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have recently moved Mom into Lady Katherine Care Home from another care home where Mom was a resident for nearly 3 years. We were very concerned for Mom's well-being at her previous home as staffing levels were unacceptable and we felt Mom was being neglected. I had heard only good reports about
Lady Katherine's home so I decided to pay a visit and I'm so glad I did. From the moment I met the manager and staff I have been shown such kindness and understanding. It's not an easy process having to move a dementia patient but they have handled the process professionally and efficiently. The difference in the care my mom is now receiving is such a relief to me. Daily activities help my mom's well-being and carers are always there to help her. Nothing is too much trouble including a constant supply of tea and biscuits! The level of care is outstanding I could not be happier.

Reply from Salvador Blancaflor, Registered Care Manager at Lady Katherine Housing & Care

Thank you so much for your kind words! It really warms my heart to hear how much of a difference we've been able to make in your mom's care. I know how tough it can be to make such a big change, so I'm so glad our team could make the process easier for you. We're always here to help and ensure your mom feels supported. And yes, plenty of tea and biscuits are definitely part of the package!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison B (Daughter of Resident) published on 19 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lady Katherine's is a very special place. My lovely Mum has been a resident for 8 years and I'm so glad my Dad found and chose this home for her. The facilities are good, the rooms comfortable, the meals great and there are lots of activities and trips. But most importantly the team is amazing. It really
does feel like a family. Nothing is ever too much trouble, everyone is really supportive and open and the carers and medical staff put a lot of effort into understanding my Mum and her needs and working out the best ways to manage them. My Mum has made friends with both residents and staff and I know she is not just receiving top-quality professional care, but she is also happy and content.

Reply from Salvador Blancaflor, Registered Care Manager at Lady Katherine Housing & Care

Thank you so much for your heartfelt review. It truly means the world to us to hear that Lady Katherine's feels like a family and has provided your Mum with the care, comfort and happiness she deserves. We're honoured to have been part of her journey for the past eight years and grateful for your trust in us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda J B (Daughter of Resident) published on 18 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lady Katherine Care Home is situated in the countryside, with historic beginnings. A warm welcome, caring staff which she observed when choosing to stay long term since 2018.
She was always treated with respect, dignity and love by all the staff, especially at difficult times.
The home, in its cleanliness,
laundry and housekeeping was always excellent.
The management team's communication and face-to-face contact kept us well-informed.
The special occasions are celebrated in style.
There were daily activities to participate in, but latterly she enjoyed the singing at each opportunity.
As her days faded, the palliative care she received from the staff was exemplary. The constant care, personal attention, and every aspect throughout was given with the utmost compassion, gentleness and kindness that anyone would wish for their loved one to receive.
I and my family will be forever grateful for each and every day my mother spent with you all. Thank you.

Reply from Salvador Blancaflor, Registered Care Manager at Lady Katherine Housing & Care

We are deeply moved by your heartfelt words and cannot thank you enough for taking the time to share your experience with us. It has been a true honor to care for your mother since 2018, and we are humbled by your kind acknowledgment of the love, respect, and dignity our team provided to her every day. Your appreciation for our staff, from their compassionate care during challenging moments to their efforts in ensuring a warm and clean environment, means the world to us. Celebrating special occasions and witnessing your mother's joy during daily activities, especially the singing, brought smiles to all of us. As her journey neared its end, we were privileged to provide the palliative care she deserved, embracing her with gentleness and kindness. Your gratitude touches our hearts, and we are honored to have been a part of her life and your family's journey. Thank you for trusting us and allowing us to share in your mother's story. She will forever remain in our hearts.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H B (Daughter of Resident) published on 30 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The building has a lot of history and certain areas could do with modernising.
I appreciate that this would be difficult to do. The entrance area and downstairs toilet are small and often congested.
It is good that the residents are all together in the lounge rather than alone in their rooms. The
choice is there for them, however.
The staff are always cheerful and helpful to visitors and residents. Many of the staff have worked there for a long time so management would appear to be good.

Reply from Salvador Blancaflor, Registered Care Manager at Lady Katherine Housing & Care

Thank you for sharing your thoughtful feedback regarding our building and facilities. We truly value input from our residents and visitors, as it helps us continually enhance the experience and environment we provide. It's wonderful to hear that you appreciate the communal atmosphere in the lounge area, where residents can enjoy each other's company. We are committed to offering choice and flexibility for residents to enjoy both shared and private spaces, supporting their comfort and well-being.Your kind words about our staff mean a great deal to us. We're proud of our dedicated team, many of whom have been with us for a long time, and we strive to maintain a positive, supportive environment for both residents and visitors.Thank you again for your valuable feedback. If you have further suggestions or concerns, please feel free to reach out.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lisa B (Daughter of Resident) published on 13 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came for respite care for 2 weeks in August enabling us to have a holiday break.
I found the staff to be very kind, caring and responsive. The accommodation is very private, a stimulating environment with the added bonus of being in a truly beautiful and peaceful setting. To me, it seemed like
a proper home rather than just a care facility.
Thank you, we have already booked another stay!

Reply from Salvador Blancaflor, Registered Care Manager at Lady Katherine Housing & Care

Thank you for your lovely feedback. We are delighted to hear that your mum had a positive experience during her respite care and that the environment felt like a home away from home. Our team takes great pride in providing attentive, compassionate care, and we are so pleased that you found the staff responsive and the surroundings peaceful. We look forward to welcoming your mum back for her next stay.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J T (Resident) published on 23 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been at Lady Katherine for two years. When I first came I needed full care so had a flat on the ground floor. The staff do a wonderful job, they are all very good carers. When I was much better and could look after myself I moved to a flat on the first floor, I do have a stair lift and I am a
sheltered independent resident now. Care is always on hand if needed. In the main house, dining room, lounge and kitchen on the first floor more flats and bedsits, so good accommodations all around.

Reply from Salvador Blancaflor, Registered Care Manager at Lady Katherine Housing & Care

Thank you so much for sharing your experience at Lady Katherine over the past two years. We're delighted to hear that you found the care provided by our staff to be wonderful and that you were able to transition to more independent living as your health improved. It's our goal to ensure that all residents feel comfortable and well-supported, no matter their level of need. We're also pleased to know that you find the accommodations and facilities to be satisfactory.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jason W (Son of Resident) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a move for my father from another care home Lady Katherine Housing & Care has been a breath of fresh air. All aspects of the experience from administration to care have been attentive, respectful and efficient. The staff are excellent and very caring. This is immediately evident from observing
the wonderful relationship they have with the residents. I would have no hesitation in recommending Lady Katherine.

Reply from Saliha Sadiq, Deputy Care Manager at Lady Katherine Housing & Care

Thank you Jason for leaving a review, we are delighted that your experience with your father's transfer to Lady K went smoothly and efficiently. It's wonderful to know that you were impressed with the excellent care and compassion shown by our staff. We look forward to continuing to provide your father with the highest standard of care and support.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen Y (Daughter of Resident) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Lady Katherine managed the transition of my Father into their care with ease and efficiency. This was a very traumatic time for our family and their sensitivity and support went a long way in making it as painless as possible. Since his first week in June 2024, we have seen him settle and
the staff really take him into the Lady K Family, something very special and wonderful to be a part of and we feel blessed to have him in such a loving and safe environment. Dad had settled within a month and is now happy and content with all his new extended family and friends. I would recommend Lady Katherine and their amazing team of staff to anyone who needed to make this huge and very difficult step as our experience has been more than we could have imagined. Thank you to every single person in the team, we appreciate you.

Reply from Salvador Blancaflor, Registered Care Manager at Lady Katherine Housing & Care

Thank you so much for your heartfelt review. We are deeply touched by your kind words and are honoured to have had the opportunity to care for your father during such a significant time in your family's life. We understand how challenging the transition can be and we're grateful that our team's efforts made a positive impact. Seeing your father settle in and become a cherished part of the Lady Katherine family brings us immense joy. It's truly rewarding to know that he is happy, content, and surrounded by both familiar and new friends. Your recommendation means the world to us, and we are committed to providing the same level of care and compassion to all our residents. We are blessed to have your father with us and we will continue to ensure that he remains in a loving and safe environment. Thank you once again for your kind words and support. Your appreciation fuels our dedication to our work.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael B (Husband of Resident) published on 7 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My wife has been a resident for eight and half years. During this period care has been inconsistent. This is because of poor communication and lessons have not been learned. I have highlighted this issue many times. I cared for my wife for twelve years but when she started suffering from falls I got
her admitted before she broke something. She then suffered a fall in the care home and has been unable to self-support ever since. I was never informed what happened; all the home did was to ask for more money because my wife needed more care afterwards. There have been two more serious issues because apparently my wife's care plan was not filled in adequately. The first regarded cleaning her teeth, which was not done and needed three visits to the dentist because of toothache due to thrush. The second was a problem with choking and it took the intervention of social workers to sort out a suitable diet.
I had mentioned these problems many, many times but nothing was done. The response currently is that they have no control over agency staff.

Reply from Salvador Blancaflor, Registered Care Manager at Lady Katherine Housing & Care

Thank you for taking the time to complete a review and understandably you are concerned over your wife's care. Unfortunately, the circumstances surrounding her fall in 2021, with a delayed ambulance response resulted in medical professionals ultimately advising against weight bearing and to instead use a hoist. Fees are reviewed with social services in line with increased care needs and annual inflationary pressures to approve funding through SMBC. Your wife's nutritional and oral care are closely monitored daily with regularly updated care plans. She is encouraged to participate in activities to stimulate and engage her in the community and we ensure all staff, including agency workers are fully trained. We strive to communicate with next of kin as soon as any concerns arise and actively promote our open-door policy with families. We are delighted that your wife has been part of the Lady Katherine family for the last 8 years and wish to continue working with you to provide her with the best quality care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B E (Resident) published on 23 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Following my diagnosis of; Cancer, Heart Disease, and Oesteoarthritis in early 2023 it was deemed necessary for me to move to a Care Environment. Having personally selected Lady K Leveson as my new home, I am pleased to offer my review after living in The Court for over a year.
I have no future plans
or foreseeable reason to relocate and am pleased to call "The Court" my Home.
I have witnessed continual improvement to all Services, (at differing paces). All listed services are Good. The Trustees, Management, and Staff combined are striving to provide Excellent Service. I shall be happy to provide future updates to this review as each Service becomes "Excellent" (of which I have no doubt).
PS. Looking forward to the next 350 Years.

Reply from Saliha Sadiq, Deputy Care Manager at Lady Katherine Housing & Care

Thank you for taking your time to complete a review - it is wonderful to hear that you have made The Court your home and that you are happy with the care you receive. We are committed to providing the highest standard of care for all our residents; your feedback is invaluable as we continually strive to improve our services. Thank you again for choosing Lady Katherine Leveson as your home. We look forward to continuing to care for you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R M (Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I consider I have received the most attentive care from all the carers but especially from the administrator of all the facilities in the care home. I offer my most sincere gratitude to him for all his dedicated attention to my well-being and health.

Reply from Tan Blancaflor, Registered Care Manager at Lady Katherine Housing & Care

We are incredibly touched by your kind words! We strive to provide the highest level of care and support for all our residents, and it truly warms our hearts to hear that you feel you've received such attentive care from our entire team. We are so grateful to have you as part of our community! Thank you for taking the time to share your positive experience. This feedback is invaluable in helping us continue to provide exceptional care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P W (Son of Resident) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been resident at Lady Katherine Housing and Care, Temple Balsall for about a year and in that time the staff have been incredibly helpful. They have often gone beyond what they are required to do and have always been ready to help me and my sister with either advice or practical help which
has made a huge difference.

Reply from Tan Blancaflor, Registered Care Manager at Lady Katherine Housing & Care

Thank you so much for taking the time to share your positive experience with Lady Katherine Housing and Care. It truly means a lot to us to hear that our staff has been so helpful and supportive for both you and your father. We take pride in going the extra mile for our residents and their families, and your feedback reinforces the dedication of our team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P H (Resident) published on 19 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited a friend at Lady Katherine's over 20 years ago and were impressed with what we saw then. Subsequently, after the pandemic, we decided we needed a break and came here for a week of respite care. Living in an apartment much in need of modernisation, we still enjoyed the beauty of the complex
with its links to the church and the school, with lovely countryside all around us. At the end of our visit, we came to the conclusion that, should our health or changed circumstances mean that we needed greater personal care, then we would hope that we could return to Lady Katherine's.
Two years later that did happen, we returned and were delighted to discover that we would eventually be able to move into a newly renovated apartment. The dedication and kindness of all the staff is exemplary and we know that whenever a problem occurs it will be dealt with efficiently and with very real care and concern.

Reply from Saliha Sadiq, Deputy Care Manager at Lady Katherine Housing & Care

Thank you so much for taking the time to share your wonderful review of Lady Katherine's. It truly warms our hearts to hear about your positive experiences with us, both during your initial visit over 20 years ago and your recent return for respite care and eventually a permanent residency. We're also thrilled you were able to move into one of our newly renovated apartments. We're constantly working to improve our facilities and services to ensure residents feel comfortable and safe. Thank you again for your kind words and for choosing Lady Katherine's as your home. We are committed to providing you with the care and support you deserve, both now and in the future. All the best.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michelle G (Solicitor of Resident) published on 8 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In my capacity as attorney to a lovely lady with dementia, I have found the staff at Lady Katherine to be very supportive and compassionate. Day respite for one day a week extended to two days a week and then Christmas respite was extended to a permanent stay at my client's request.
Lady Katherine
is situated in the countryside which is a calm tranquil setting for later life. The residents are well cared for and enjoy good food and daily activities.
Special mention to deputy manager who communicates and updates me regularly.

Reply from Chris Mundell, Fundraising and Marketing Officer at Lady Katherine Housing & Care

Thank you so much for your review. Your client is a lovely lady who we are happy to have with us. She has blossomed so much in the time she has been here and continues to enjoy all that we have to offer at Lady Katherine Leveson.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David H (Son of Resident) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After the long and very sad demise of my mother, I feel I should share my experience of the fantastic care and support of all members of staff within the foundation! From the day my mother entered Lady Katherine's, she was treated with the utmost respect and patience and felt safe and cared for! The
building was warm and homely and the food was freshly prepared every day, and every special occasion, be it birthdays, Christmas, New Year, Easter etc was made as memorable as possible!
Cleanliness was exemplary, and housekeeping and laundry were always up to the mark! Maintenance of the premises was always performed unobtrusively! Thank you one and all for allowing my mum to feel at home for her final years!

Reply from Chris Mundell, Fundraising and Marketing Officer at Lady Katherine Housing & Care

Thank you so much for your review. Your mother had been a member of the Lady Katherine family for a long while and is missed by us all. Best wishes from all the Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B (Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been pleased with our accommodation and interactive talks with staff and other residents. Management have always been helpful.

Reply from Chris Mundell, Fundraising and Marketing Officer at Lady Katherine Housing & Care

Thank you for your kind review. We are pleased to have you both living with us and enjoying all that Lady K has to offer.
Kind regards


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David B (Husband of Resident) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I arranged for my wife to have 2 weeks respite care at Lady Katherine Leveson Care Home. Friendly and prompt attention made the process very straight forward. My wife was well looked after and seemed very happy with her stay.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R C (Cousin of Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although my relative was reluctant to enter a care home, his general health and wellbeing has dramatically improved. The manager and all his team are efficient, caring, and will do all they can to help their residents lead a happy life in delightful surroundings.
All offer similiar help and cooperation
to family, friends, and all responsible for the resident.

Reply from Chris Mundell, Fundraising and Marketing Officer at Lady Katherine Housing & Care

Thank you so much for your review. Your cousin has now settled in with us so well. It has taken a bit of time but that is only to be expected when moving to a new environment. It is lovely to see him joining in with our activities, particularly our Wednesday Coffee Morning.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.5 (9.536)

Overview of Review Score

The Review Score of 9.5 (9.536) out of 10 for Lady Katherine Housing & Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.536 for Lady Katherine Housing & Care is calculated as follows: ( (148 Excellents x 5) + (69 Goods x 4) + (14 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 235 Ratings = 4.536

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lady Katherine Housing & Care is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Salvador Jr. (Tan)

Salvador Jr. (Tan) Blancaflor

Job Title: Registered Care Manager

Joined: 2010

I have always been passionate about working in care and have been fortunate enough to gain extensive experience in this field over the years and to be working in such a beautiful, historic environment at Temple Balsall.


I commenced my journey with the Lady Katherine Housing & Care family back in 2010 starting out as a night carer. By 2012 I achieved my Level 2 Diploma in Health and Social Care paving the way to a career I am deeply passionate about. With a dedication to continuous learning, I successfully completed the NVQ Level 5 Management Leadership for Health and Social Care.


During the twelve happy years working at our care home, I was promoted to increasingly more senior roles until I was appointed the registered care manager in 2022.


Saliha

Saliha Sadiq

Job Title: Deputy Manager

Joined: 2019

I have been working at Lady Katherine Housing & Care Home for four years starting as a care assistant and then being progressively promoted to become deputy care manager in 2022.


I have a passion for working in health and social care and love working at Lady Katherine. I studied Health and Social Care at University College Birmingham and then pursued a BA Honours degree in social care at Wolverhampton University. My academic achievements have helped me become a highly skilled and knowledgeable professional in my field.


Working at Lady Katherine Housing & Care is a particularly rewarding experience. I am drawn to the unique atmosphere, history and surroundings of the community. The residents and my colleagues made me feel welcome and valued from the moment I walked through the door. I am grateful to be part of such a warm and caring team and I am committed to continue providing the best possible care to our residents.


I am always dedicated to going above and beyond for those I care for and their families.


Frequently Asked Questions about Lady Katherine Housing & Care

What types of Care is Lady Katherine Housing & Care registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Lady Katherine Housing & Care provide?

Palliative Care, Day Care, Convalescent Care, Sheltered Housing, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Lady Katherine Housing & Care have?

There are 30 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Lady Katherine Housing & Care?

Own Furniture if required, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lady Katherine Housing & Care to the centre of Solihull?

3.5 mile(s) as the crow flies, distance by road may be significantly further.