Lady Katherine Housing & Care

Kenilworth Road, Temple Balsall, Knowle, Solihull B93 0AL
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9.5 51 Reviews
  • Lady Katherine Housing & Care, Solihull
Rated as GOOD by CQC on March 4th 2021, Lady Katherine Housing & Care is a very special care home established by Lady Katherine Leveson in 1674 and the team are proud to have been providing exceptional care to residents for over 300 years since then.

You would live within the rural leafy hamlet of Temple Balsall within majestic 18th century buildings in either residential care or independent living, in fully modernised and CQC regulated apartments. As your needs change you can move from one type of accommodation to another and you can also stay for a spell of respite care. You will live in a safe environment, have the benefit of the care you need from the well trained and friendly team, be able to enjoy the many events on offer and homemade food cooked on site.

Within the hamlet there is the Parish Church of St Mary The Virgin and a primary school so you can become an active part of the community enjoying extended gardens and the countryside. They welcome all, irrespective of race, creed or religion.

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Care Provided by Lady Katherine Housing & Care

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Sheltered Housing

Good to Know

  • Owner
  • The Foundation of Lady Katherine Leveson
  • Person in charge
  • Tan Blancaflor (Registered Care Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (28)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1850
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Lady Katherine Housing & Care

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,085 – £1,655
    • Self-Funded Residential Dementia Care £1,085 – £1,655
    • RESPITE Self-Funded Residential Care £1,375 – £1,535
    • RESPITE Self-Funded Residential Dementia Care £1,375 – £1,535

  • All residents who move to us have a prior assessment with our Care Manager. The type of accommodation offered and the resulting fee is based on our Care Manager's assessment of the level of care needed.
    Accommodation, a full care package, all meals and activities are included in our fees.
    Additional services such as hairdressing (we have our own salon) are at an additional cost.
  • (these prices are only a guideline, please contact Lady Katherine Housing & Care to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Visitor parking outside the front of the care home. Additional parking can be found just past Temple House, in the main car park, on Fen End Road West. B93 0AN.


Lady Katherine Housing & Care Reviews (51)

Total of 51, showing 21-40
9.5

Lady Katherine Housing & Care has a Review Score of 9.5 (9.536) out of 10, based on 20 reviews in the last 2 years. Over all time Lady Katherine Housing & Care has 51 reviews.

Overall Experience

  • 38
  • 11
  • 2
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Date Published

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Review from Susan A (Daughter of Resident) published on 14 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had to move from another care home recently, and I was worried it would be very unsettling for her. However, the staff and setting have been amazing, and Mum couldn't be happier. The atmosphere is very "home-from-home", and her room is spacious and cosy with incredible views of the 13 centre
Church and peaceful gardens.

Reply from Chris Mundell, Fundraising and Marketing Officer at Lady Katherine Housing & Care

Thank you so much for your review. We are so pleased that your mum has settled in so well with us and is obviously enjoying life here at The Foundation of Lady Katherine Leveson.


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Review from P P (Resident) published on 6 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is my first personal experience of living in a care home and I have lived here for only one month so have nothing to compare it with, but I am quite impressed with the care and patience that is shown by the carers and staff alike, to my husband who has dementia and myself who needs support.

Reply from Chris Mundell, Fundraising and Marketing Officer at Lady Katherine Housing & Care

Thank you so much for your review. We hope you will both stay with us for the longer term.


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Review from V M (Resident) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, very satisfactory. The staff are kind and caring. These are old buildings but are constantly being upgraded.

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Review from Vikki E (Daughter of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was taken to The Foundation of Lady Katherine Leveson in late November for a period of respite care in the first instance. Unfortunately, he became very poorly whilst there and we lost dad on Christmas Eve. The manager and his team were so incredibly supportive and tended to my father's needs
with gentleness and compassion at all times. They cared! We cannot thank them enough for their support.

Reply from Chris Mundell, Fundraising and Marketing Officer at Lady Katherine Housing & Care

Thank you for your kind review.
We will continue to keep you and your family in our thoughts and prayers.


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Review from Jonathan C (Son of Resident) published on 12 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have now been in a residential care flat at Lady Katherine's for six months, after having moved in from their house. I am very happy with the care that they receive and with our experience of Lady K's. Before my parents moved in, Lady K's very patiently accommodated multiple visits from my
parents to view and re-view several flats. Extraordinary attention was paid to my parent's needs and wishes in fitting out the flat for them, including the removal of a partition wall and personalised installation of electric and phone sockets. My parents are now well settled in and content. At all times, they have expressed their happiness with the care staff, who are caring and attentive. My brothers and I were apprehensive as to how my parents would respond to the move and the continuous good care has been important in allowing them to settle in comfortably. I don't believe that my parents could have chosen better and I commend Lady K's.

Reply from Chris Mundell, Fundraising and Marketing Officer at Lady Katherine Housing & Care

Thank you for your kind review. It means a great deal to all the staff here to know your parents are settled and happy.


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Review from J T (Daughter of Resident) published on 13 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for nearly four years at Lady Katherine. She is happy in her home and despite her declining health always had a good word to say about all the staff. From my point of view, the staff are always kind and nothing is too much trouble. I am kept up to date, if there are any
concerns and any requests are dealt with speedily and with a professional and caring attitude.

Reply from Chris Mundell, Fundraising and Marketing Officer at Lady Katherine Housing & Care

Thank you so much for your kind review. It means a great deal to us all.


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Review from L E (Daughter of Resident) published on 20 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is extremely well cared for in this lovely care home. The staff are wonderful and the setting by the church and beautiful grounds is perfect for her.

Reply from Chris Mundell, Fundraising and Marketing Officer at Lady Katherine Housing & Care

Thank you so much for your review. All of our staff work hard to ensure that our residents are happy and well cared for.


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Review from Anne L (Sister of Resident) published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Experince is very friendly and helpful.
Disappointed that the new ensuite did not provide a towel rail or a little roll holder,

Reply from Chris Mundell, Fundraising and Marketing Officer at Lady Katherine Housing & Care

Thank you for your review.
I will check out the towel rail and toilet roll holder situation and get back to you.


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Review from Mary B (Daughter of Resident) published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Lady Katherine since 2020. She is extremely happy there. The care, kindness and compassion at Lady Katherine are outstanding. It is run extremely professionally. All the staff at Lady Katherine really care - nothing is too much trouble. It is a fun environment too, with
lots of activities. I would also say Lady Katherine's communication with me has been exemplary. I am a huge fan of Lady Katherine.

Reply from Chris Mundell, Fundraising and Marketing Officer at Lady Katherine Housing & Care

Dear Mary, thank you for your review.
We are so pleased that your mum is with us and that your family have become part of our family at The Foundation of Lady Katherine.


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Review from A H (Husband of Resident) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited several other providers in the area and chose this one because of the clean demonstrable, superior quality of staff, accommodation, quiet and attractive surroundings that could provide my wife with the love and help she needed. The choice was made because we have been happily married for 69
years and my wife deserves the best.

Reply from Chris Mundell, Fundraising and Marketing Officer at Lady Katherine Housing & Care

Thank you for your wonderful review. Your comments mean a great deal to us all here at Lady Katherine. It is a pleasure to have your wife with us.
Best wishes, Fundraising and Marketing Officer.


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Review from G A (Resident) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extreme kindness at all times. Nothing was too much trouble, great understanding of all one's limitations, complete harmony among carers. Friendly residents, complete trust in our medication. Wholesome food with plenty of choices always presented to appeal to all and sundry degrees of appetite. The
staff noticing residents proclivity to enjoy the meal and thereby benefit from it. Readiness to help those who found it difficult to eat. Wonderful surroundings and pervading peaceful ambience.

Reply from Chris Mundell, Fundraising and Marketing Officer at Lady Katherine Housing & Care

Thank you so much for your review. I am so pleased you enjoy your stay at Lady Katherine Housing and Care. It's our pleasure to have you with us.


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Review from Leighton J (Power of Attorney of Resident) published on 26 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very good in dealing with the residents as real people with their own preferences and foibles.


My friend and his wife are both residents at the home. In January they were due to celebrate their 60th Wedding Anniversary. When the home heard about this, they put on an excellent party

which was very much appreciated by the couple, their relatives and the other residents.

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Review from S R (Wife of Resident) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Food was excellent but the dining room could be improved and they could do with another lounge.
The room allocated for a very elderly gentleman wasn't suitable and was far too far away from main building.

Reply from Chris Mundell, Fundraising and Marketing Officer at Lady Katherine Housing & Care

Dear Mrs R
Thank you so much for your review. It was good to see Mr R back for a second visit. We look forward to seeing you both again soon.


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Review from William M (Nephew of Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is always full of praise for the care she receives from the foundation and clearly enjoys living with you all. It was a happy day for her when she came to the home.

Reply from Chris Mundell, Fundraising and Marketing Officer at Lady Katherine Housing & Care

Thank you so much for your review. It really means a great deal to us all.


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Review from Lesley Mary L (Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I came to Temple Balsall 14 years ago after fleeing the Mugabe regime in Zimbabwe. This place welcomed my husband and I.
When my husband died in 2007 I was overwhelmed with the kindness from the staff of Lady Katherine Leveson and people around who attend the church.
I am living in sheltered housing
and do my own cleaning, which may not be to the highest standard but is satisfactory (I think!)

Reply from Chris Mundell, Fundraising and Marketing Officer at Lady Katherine Housing & Care

Thank you for so much for your review. Its good to know you would be extremely likely to recommend us.


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Review from J G (Resident) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident for twelve months due to declining health. The staff are extremely helpful and caring. The food is excellent, very varied and well cooked.
Very clean, staff always willing to keep up the high standards.

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Review from E S (Niece of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident of Lady Katherine Leveson Care Home, in Temple Balsall, West Midlands for the past eight months.
During that time, we have seen an amazing change in her well-being. She is happy, relaxed and talkative and always tells us how happy she is there. She is 90, immobile and very
forgetful but none of this seems to worry her. During her stay, we have not been able to fault the home in any way - the staff are exemplary, they are extremely caring and understand her personality and her needs and always let us know of any concerns, or things she has said or done, since our last visit.
They are always 'on the ball' and inspire great confidence. The office staff too are outstanding and always get in touch with us if they are concerned about anything, as do the care workers.
Excellent.

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Review from J L (Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a sheltered resident, I received excellent care recently when I broke my arm.
The staff catered for all my personal needs and were very attentive and caring.

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Review from J T (Resident) assisted by family/friend published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is all very accommodating. The staff are very friendly and helpful and go out of their what to make sure we are well looked after.
My room is very comfortable and the surroundings are beautiful to sit in or be pushed around.
There is always something going on and the staff put on shows and singing
for us, plus the last 2 years a staff pantomime.

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Review from L T (Daughter of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Would only recommend any place if asked to. Have put X in some boxes satisfactory to excellent to take into consideration some agency staff to permanent staff. Lady Katherine Leveson is an extraordinary place to live and work in because of the age of the property and grounds it is very quirky but in
a good way. Buildings, flats and surroundings are one-offs. Lots of interest especially with church Old Hall and surrounding but age makes move difficult for staff.

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Current Review Score: 9.5 (9.536)

Overview of Review Score

The Review Score of 9.5 (9.536) out of 10 for Lady Katherine Housing & Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.536 for Lady Katherine Housing & Care is calculated as follows: ( (148 Excellents x 5) + (69 Goods x 4) + (14 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 235 Ratings = 4.536

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lady Katherine Housing & Care is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (2)

Salvador Jr. (Tan)

Salvador Jr. (Tan) Blancaflor

Job Title: Registered Care Manager

Joined: 2010

I have always been passionate about working in care and have been fortunate enough to gain extensive experience in this field over the years and to be working in such a beautiful, historic environment at Temple Balsall.


I commenced my journey with the Lady Katherine Housing & Care family back in 2010 starting out as a night carer. By 2012 I achieved my Level 2 Diploma in Health and Social Care paving the way to a career I am deeply passionate about. With a dedication to continuous learning, I successfully completed the NVQ Level 5 Management Leadership for Health and Social Care.


During the twelve happy years working at our care home, I was promoted to increasingly more senior roles until I was appointed the registered care manager in 2022.


Saliha

Saliha Sadiq

Job Title: Deputy Manager

Joined: 2019

I have been working at Lady Katherine Housing & Care Home for four years starting as a care assistant and then being progressively promoted to become deputy care manager in 2022.


I have a passion for working in health and social care and love working at Lady Katherine. I studied Health and Social Care at University College Birmingham and then pursued a BA Honours degree in social care at Wolverhampton University. My academic achievements have helped me become a highly skilled and knowledgeable professional in my field.


Working at Lady Katherine Housing & Care is a particularly rewarding experience. I am drawn to the unique atmosphere, history and surroundings of the community. The residents and my colleagues made me feel welcome and valued from the moment I walked through the door. I am grateful to be part of such a warm and caring team and I am committed to continue providing the best possible care to our residents.


I am always dedicated to going above and beyond for those I care for and their families.