Lady Katherine Housing & Care

Kenilworth Road, Temple Balsall, Knowle, Solihull B93 0AL
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9.5 51 Reviews
  • Lady Katherine Housing & Care, Solihull
Rated as GOOD by CQC on March 4th 2021, Lady Katherine Housing & Care is a very special care home established by Lady Katherine Leveson in 1674 and the team are proud to have been providing exceptional care to residents for over 300 years since then.

You would live within the rural leafy hamlet of Temple Balsall within majestic 18th century buildings in either residential care or independent living, in fully modernised and CQC regulated apartments. As your needs change you can move from one type of accommodation to another and you can also stay for a spell of respite care. You will live in a safe environment, have the benefit of the care you need from the well trained and friendly team, be able to enjoy the many events on offer and homemade food cooked on site.

Within the hamlet there is the Parish Church of St Mary The Virgin and a primary school so you can become an active part of the community enjoying extended gardens and the countryside. They welcome all, irrespective of race, creed or religion.

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Care Provided by Lady Katherine Housing & Care

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Sheltered Housing

Good to Know

  • Owner
  • The Foundation of Lady Katherine Leveson
  • Person in charge
  • Tan Blancaflor (Registered Care Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (28)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1850
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Lady Katherine Housing & Care

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,085 – £1,655
    • Self-Funded Residential Dementia Care £1,085 – £1,655
    • RESPITE Self-Funded Residential Care £1,375 – £1,535
    • RESPITE Self-Funded Residential Dementia Care £1,375 – £1,535

  • All residents who move to us have a prior assessment with our Care Manager. The type of accommodation offered and the resulting fee is based on our Care Manager's assessment of the level of care needed.
    Accommodation, a full care package, all meals and activities are included in our fees.
    Additional services such as hairdressing (we have our own salon) are at an additional cost.
  • (these prices are only a guideline, please contact Lady Katherine Housing & Care to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Visitor parking outside the front of the care home. Additional parking can be found just past Temple House, in the main car park, on Fen End Road West. B93 0AN.


Lady Katherine Housing & Care Reviews (51)

Total of 51, showing 41-51
9.5

Lady Katherine Housing & Care has a Review Score of 9.5 (9.536) out of 10, based on 20 reviews in the last 2 years. Over all time Lady Katherine Housing & Care has 51 reviews.

Overall Experience

  • 38
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Date Published

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Review from Beryle E (Respite Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having known The Foundation of Lady Katherine Leveson for many years as a friend and volunteer, seeing it "from the inside" for 6 weeks of respite care was both interesting and informative. I have no experience of other care homes with which to compare it but as a resident of "Lady K", I was impressed
by the atmosphere of happy informality in warm, bright and elegant surroundings. Help was always cheerfully given even when the staff were having to overcome the occasional difficulties of bad weather and illness. They were quick to meet my unexpected need for which I shall always be grateful.

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Review from H M (Daughter of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lady Katherine Leveson residential care is set in a beautiful setting. It has a Christian ethos and connections with the Church are why we selected it. Staff are caring and helpful. It has taken us time to find out how to get information about my mother and a weekly diary would be helpful as we always
have to seek out the person who is managerial lead.

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Review from Christine A (Resident) assisted by family/friend published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here. There is a warm welcome from the staff who are friendly and caring. I feel safe here. The maintenance and service staff are extremely helpful. The food is excellent and I like the activities and outings arranged for residents.

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Review from L S (Daughter of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mom is very happy and I feel she is well cared for and on the whole, her needs are adequately met.

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Review from K P (Wife of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been cared for with love and great consideration for his wellbeing, since he entered the home in August 2017. When he was very ill with pneumonia, one carer who was on night duty, stayed with him all night. She was aware that he was dehydrated and gave him water and squash constantly
all night. It saved his life and the next day, he miraculously got up! The care is second to none.

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Review from Rachel B (Relative of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt joined the Lady Katherine Leveson community in October 2017 following a series of falls and subsequent hospital stays. It was a traumatic experience for her having to give up her home and independence but all at the home made her very welcome and did all they could to smooth the transition.
As a result, she has settled in very quickly and is very happy at Lady K. We are very happy with the excellent standard of care she is receiving which gives us great peace of mind.

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Review from Jennie T (Granddaughter of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so grateful to all the staff at Lady Katherine for the care they provided for my Grandmother. She was treated with care, kindness and dignity. As her physical needs increased the staff continued to provide an outstanding level of care. I would, wholeheartedly, recommend Lady Katherine to anyone
considering moving to sheltered housing, needing respite or for longer-term residential care. It is an amazing community, set in beautiful surroundings, providing a wonderful, caring home. I will be forever grateful to the staff for all they did for my Grandma.

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Review from Michael B (Husband of Resident) published on 11 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lady Katherine Leveson came recommended and I was lucky enough to find that a vacancy existed for my wife. Since becoming a resident she has been treated extremely well. We have experience of "carers" visiting our house and were sure that we would never enlist their help again. What a revelation it
was to experience the care and affection in Lady Katherine Leveson.

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Review from K H (Daughter of Resident) published on 5 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are happy, friendly and willing. The home is clean, warm and welcoming.
The food is exceptional and there is always a good choice.
The entertainment is excellent with staff arranging special themes i.e Burns night, St George's Day etc. The staff always join in and are extremely attentive
and caring.

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Review from Jean B (Resident) published on 10 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleased with my stay at Temple Balsall with the food and company.

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Review from Mark J (Son of Resident) published on 17 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been in Lady Katherine for six months and is very happy there. They pay attention to her particular wishes and needs and have been marvellous in dealing with her independence and infirmity. She really likes the food, and the way you can ask for a glass of wine or sherry, or a light
supper in your room, and cups of tea for visitors. Sometimes we get frustrated by communication blips but the "senior" care staff and manager are very open and responsive to complaints, questions and suggestions (like tidying up the wheelchair shed).

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Current Review Score: 9.5 (9.536)

Overview of Review Score

The Review Score of 9.5 (9.536) out of 10 for Lady Katherine Housing & Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.536 for Lady Katherine Housing & Care is calculated as follows: ( (148 Excellents x 5) + (69 Goods x 4) + (14 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 235 Ratings = 4.536

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lady Katherine Housing & Care is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Salvador Jr. (Tan)

Salvador Jr. (Tan) Blancaflor

Job Title: Registered Care Manager

Joined: 2010

I have always been passionate about working in care and have been fortunate enough to gain extensive experience in this field over the years and to be working in such a beautiful, historic environment at Temple Balsall.


I commenced my journey with the Lady Katherine Housing & Care family back in 2010 starting out as a night carer. By 2012 I achieved my Level 2 Diploma in Health and Social Care paving the way to a career I am deeply passionate about. With a dedication to continuous learning, I successfully completed the NVQ Level 5 Management Leadership for Health and Social Care.


During the twelve happy years working at our care home, I was promoted to increasingly more senior roles until I was appointed the registered care manager in 2022.


Saliha

Saliha Sadiq

Job Title: Deputy Manager

Joined: 2019

I have been working at Lady Katherine Housing & Care Home for four years starting as a care assistant and then being progressively promoted to become deputy care manager in 2022.


I have a passion for working in health and social care and love working at Lady Katherine. I studied Health and Social Care at University College Birmingham and then pursued a BA Honours degree in social care at Wolverhampton University. My academic achievements have helped me become a highly skilled and knowledgeable professional in my field.


Working at Lady Katherine Housing & Care is a particularly rewarding experience. I am drawn to the unique atmosphere, history and surroundings of the community. The residents and my colleagues made me feel welcome and valued from the moment I walked through the door. I am grateful to be part of such a warm and caring team and I am committed to continue providing the best possible care to our residents.


I am always dedicated to going above and beyond for those I care for and their families.