The Friendly Inn

Gloucester Way, Birmingham B37 5PE
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9.6 25 Reviews
  • The Friendly Inn, Birmingham
‘The Friendly’ Inn was a closed down public house in 1998, which was bought with the intent to convert it into a Quality Residential Care Home. The Friendly Inn is now the founding member of the family-owned Friendly Care group of homes.

The care manager is a dedicated and experienced member of the team and together with other members of staff ensures that all residents are happy and receive individual personal care.

The Friendly Inn enjoys a large garden with lawns, delightful flower beds and plants. They have a more private courtyard with mature plants. They also take pride in their numerous summertime hanging baskets.

All meals are home cooked and special diets are catered for; freshly baked cakes are a specialty for residents.

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Care Provided by The Friendly Inn

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 30 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Jordan Roberts (Care Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (30)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018

Funding & Fees Guide for The Friendly Inn

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • All fees are subject to assessment prior to admission and include
    Fully furnished bedroom and full board
    24 Hour personal care
    Laundry service
    Telephone and Internet Access

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Ample parking


The Friendly Inn Reviews (25)

Total of 25, showing 1-20
9.6

The Friendly Inn has a Review Score of 9.6 (9.561) out of 10, based on 14 reviews in the last 2 years. Over all time The Friendly Inn has 25 reviews.

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Review from K H (Daughter of Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was made welcome from the beginning. Overall he has enjoyed his two week respite. He made good the opportunity to talk with staff, carers, chefs, cleaners and laundry. He enjoyed the animal man, the food, the garden is amazing, he loved the outdoors. The upstairs room on occasion was hot on
the good weather days. His bed was changed at request to a normal devan. He slept better. He said he felt a little too lost at times, not sure what he should be doing.

Reply from Jordan Roberts, Home Manager at The Friendly Inn

Thank you so much for your kind words, we are very happy that your father enjoyed his time with us, and we will look into what we can do more to help residents understand what is happening in the home and what they should be doing. Thank you again.


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Review from Margaret B (Sister of Resident) published on 28 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always friendly and helpful and will help my brother whenever possible, even to the extent of fetching a curry for him. He seems to get on well with all of them. It would be helpful if some of them had training to understand Parkinsons Disease which he has, apparently, they have never
had a Parkinsons resident before and he gets frustrated when they don't understand him because he gets freezing sessions where his brain won't work properly.

Reply from Jordan Roberts, Home Manager at The Friendly Inn

Thank you for your review, all staff are trained in Parkinsons and we have had many residents in the past with Parkinsons disease, so rest assured we understand your brother's care needs thoroughly. Thank you for your kind words. He does love a good curry!


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Review from Jenny R (Friend of Resident) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My best friend of over 50 years has been a resident for the last couple of years. The care home is a fantastic place. They do so much for the residents, taking them out to visit places such as museums and providing a lot of good quality entertainment. They also involve the residents in a lot of activities
such as craft work relevant to the time of year such as Halloween and Easter.

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Review from M A (Daughter of Resident) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother had been caring alone for my father, for many years, without outside help as he would not let any other carers attend to him the result of this, just as covid started, when they were both in hospital - he following a fall and she for complete collapse followed by a Dementia diagnosis. Neither
could return to their home and both were admitted by Solihull Council to The Friendly Inn Care Home.


With all the stress lifted, my mother has thrived here, she is back to health and back to a healthy weight, she tells me every time I see her how lovely everyone is and that she is spoilt having everything done for her now. Staff really do seem to care for her with regular hugs and chats.


A knitting group (her favourite pastime) has recently been set up and in the summer there is the garden (her other love). Thankfully, now Covid is no longer the issue it was, trips out have started up again and she loves those.


Could not recommend them more highly.


Reply from Jordan Roberts, Home Manager at The Friendly Inn

Thank you so much for your kind words, she is very much enjoying her knitting group and i think she will have fun next summer with turning the garden into a colourful sensory garden.


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Review from T J (Daughter-in-law of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident here for many years from admission to date. I cannot fault the services she has received and how we as a family have been treated. The staff go above and beyond in every aspect. I could not be any more grateful. My mother-in-law is happy and content.

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Review from Allan S (Brother of Resident) published on 1 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident at The Friendly Inn Care Home for over 5 years now and is very happy and contented to be there. The home is very well run and the staff are very friendly and always approachable. The home is clean and comfortable. There is a wide range of things to do and trips out are
often arranged for the residents, I would not hesitate to recommend this care home to anyone.

Reply from Jordan Roberts, Home Manager at The Friendly Inn

Thank you so much, we are very glad you are happy with the care and activities we provide. Thank you


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Review from Barry J (Son of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is 91 years old and has dementia. He's been at The Friendly Inn since the start of the year. I have found the staff to be very capable and they have an excellent rapport with my father. His room is very comfortable and the staff keep in touch with me and my wife and try to involve us with everything.

Reply from Jordan Roberts, Home Manager at The Friendly Inn

Thank you for your kind words and support, we have very glad you are happy with the care that is provided for your father.


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Review from Don B (Brother of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has always seemed comfortable and happy at The Friendly Inn. The staff have always been pleasant and helpful to me. The food always seems to be of a good standard, my sister has always been happy with it.
One thing I have been asking for us another chair in my sister's room for me to sit
on. At 81, just sitting on the bed gives me back ache.

Reply from Jordan Roberts, Home Manager at The Friendly Inn

Thank you for your response, I will arrange alternative seating for you for when you visit. Thank you for your kind words.


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Review from G F (Daughter of Resident) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience of the home is good everyone is polite and helpful and it is beginning to look very nice now as it has been refurbished and updated.

Reply from Jordan Roberts, Home Manager at The Friendly Inn

Thank you very, we are continuing to update and we are happy that it is being noticed and that people are happy with how it is begining to look.


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Review from E T (Niece of Resident) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is caring and lots of activities to be done. The staff are excellent and nothing is too much trouble. I would recommend this care home to anyone.

Reply from Jordan Roberts, Home Manager at The Friendly Inn

Thank you so much this is very kind, we hope you can join us for our very fun filled christmas ahead.


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Review from J B (Daughter of Resident) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The friendly care home I would give 5 stars. The staff are all second to none - fantastic care, friendly, supportive, kind and loving to all residents and family. The home is clean and cared for - the entertainment is fantastic. My mom comes out singing and happy when I collect her. I couldn't wish
for better carers to look after my mom. The manager, admin staff, managers, carers, and cleaners are all so caring and the home is first-class. Thank you.

Reply from Jordan Roberts, Home Manager at The Friendly Inn

Thank you so much this is so lovely to hear and I will pass this on to all my staff.


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Review from Ian H (Son of Resident) published on 13 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Lately, Mom has deteriorated recently due to dementia and The Friendly Inn management and staff have adapted well to her increasing needs.
We visit Mom regularly and management are always ready to discuss any issues with us.
Over the last month, she has improved and this is likely due to her being
cajoled/nudged/persuaded or other means to encourage her to join other residents in the main rooms. We believe that these actions have been good for her.

Reply from Jordan Roberts, Home Manager at The Friendly Inn

Thank you so much! This really means a lot to us at The Friendly Inn. We really appreciate your continued support.


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Review from Denise A (Daughter of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mom was placed in the care home due to dementia, as had become unsafe at home.
On initial visit, prior to admission found everyone friendly. Mom has had a couple of falls since admission, we have been advised immediately of this and rapid response called to assess.
Meals are good, lunch is cooked
meal and pudding, not stingy on the portions or seconds.
Mom's room is perfect for her needs, with nice furniture and a toilet and sink for personal use.
Visiting is not restricted at all.
Carers are exactly that. Most, not all, speak to residents with the care and respect they deserve. Some go above and beyond, supporting families by listening to any concerns and a welcoming hug.
Activities are good encouraging residents to participate.
The garden area is pretty and will be lovely for summer months when visiting.
I am able to take Mom out if just for a walk with no time restriction.

Reply from Jordan Roberts, Home Manager at The Friendly Inn

Thank you so much! I will pass this on to my staff.


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Review from P B (Son of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been at The Friendly Inn for a year. Mum is well looked after and the Friendly team truly care about her well being. Mum really likes her carers. Thank you to the carers for going the extra mile to share video messages via Whatsapp from her Australian family. Mum enjoys the activities and
old fashioned food. Her room is clean and warm and the laundry is well managed.
The care home communicates well with me. They have had difficult times with Covid lockdowns but the team takes time to chat and give updates about Mum on the phone. Her medical needs are met with a visiting Doctor and the onsite nurse.
That Mum is happy at Friendly makes me happy because moving her into care was a tough and scary decision. Thank you to the team at Friendly Inn. Keep up the good work.

Reply from Jordan Roberts, Home Manager at The Friendly Inn

Thank you so much! We really try our hardest and always welcome any new suggestions so please let us know if you have any new suggestions. I will pass your kind words on to the staff.


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Review from J M (Daughter of Resident) published on 8 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the couple of times I've been, it is always clean and the staff are very courteous and polite. I call most evenings to check how Mum is and the staff are always truthful and tell her that I call. I think they do a wonderful job in difficult circumstances.

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Review from E W (Sister of Resident) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister seems settled and happy. Her needs are met and she is happy with the food which is provided. The staff are helpful and meet her needs. Sometimes, when she has a medical problem, such as sores on her feet, she doesn't tell the staff. It would be good if the staff ask her specifically if she
has anything she is not happy about. I know if she doesn't say, they won't know.

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Review from L I (Wife of Resident) published on 26 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When my husband had to be moved to a residential care home, it was initially a very stressful time for both of us, in different ways. However, owing to the care, support and kindness that the team at the Friendly Inn have extended to both of us, we are both starting to adapt quite well. My husband often
tells me, when I visit, that he likes it there and this helps to give me peace of mind.

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Review from T B (Son of Resident) published on 19 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is well cared for, no complaints.

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Review from Donald B (Brother of Resident) published on 19 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my sister entered The Friendly Inn, she has always been well cared for. She has always been treated with kindness and dignity. The staff have always been very friendly, they have made my sisters stay at The Friendly Inn very happy. Which to me is one of the most important things.

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Review from Simone G (Daughter of Resident) published on 21 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident for four weeks at The Friendly Inn April/May 2021.
I cannot praise highly enough the care that was shown to my mum. The carers really did care, nothing was too much and even in the short time she stayed, they got to know her likes and dislikes.
If mum had to go into 24-hour
care I hope that they would have a bed for her as I would worry that anywhere else she might not get the care and attention that I know she would get at the Friendly Inn.
My mum had to isolate for ten days so was unable to interact with the other residents, the care staff took the time to chat with her and look at her photo albums, did her nails and her hair. She was so pampered.
Thank you Friendly Inn I think you should be very proud of the service you give.

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Current Review Score: 9.6 (9.561)

Overview of Review Score

The Review Score of 9.6 (9.561) out of 10 for The Friendly Inn is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.561 for The Friendly Inn is calculated as follows: ( (100 Excellents x 5) + (56 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 164 Ratings = 4.561

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Friendly Inn is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about The Friendly Inn

What types of Care is The Friendly Inn registered for?

Older Person Care, Dementia, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Friendly Inn provide?

Day Care & Own GP if required are other types of care provided.

How many Rooms does The Friendly Inn have?

There are 30 Single Rooms.

What are the Facilities & Services at The Friendly Inn?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is The Friendly Inn to the centre of Birmingham?

6.3 mile(s) as the crow flies, distance by road may be significantly further.