The Friendly Inn

Gloucester Way, Birmingham B37 5PE
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9.6 25 Reviews
  • The Friendly Inn, Birmingham
‘The Friendly’ Inn was a closed down public house in 1998, which was bought with the intent to convert it into a Quality Residential Care Home. The Friendly Inn is now the founding member of the family-owned Friendly Care group of homes.

The care manager is a dedicated and experienced member of the team and together with other members of staff ensures that all residents are happy and receive individual personal care.

The Friendly Inn enjoys a large garden with lawns, delightful flower beds and plants. They have a more private courtyard with mature plants. They also take pride in their numerous summertime hanging baskets.

All meals are home cooked and special diets are catered for; freshly baked cakes are a specialty for residents.

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Care Provided by The Friendly Inn

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 30 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Jordan Roberts (Care Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (30)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018

Funding & Fees Guide for The Friendly Inn

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • All fees are subject to assessment prior to admission and include
    Fully furnished bedroom and full board
    24 Hour personal care
    Laundry service
    Telephone and Internet Access

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Ample parking


The Friendly Inn Reviews (25)

Total of 25, showing 21-25
9.6

The Friendly Inn has a Review Score of 9.6 (9.561) out of 10, based on 14 reviews in the last 2 years. Over all time The Friendly Inn has 25 reviews.

Overall Experience

  • 13
  • 11
  • 1
  • 0
  • 0

Date Published

25
0
1
14
11

Review from Karen F (Daughter of Resident) published on 11 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is friendly, staff are kind and helpful. Rooms are very nice, clean and tidy. Good choices of food. Management are very approachable and try to deal with any problems.

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Review from Anne Y (Daughter of Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I often find the resident in another person's clothes and I see other people in the resident's clothes. Clothes and objects go missing. I have asked for them to be found, some have not been returned and it takes weeks for the items to be returned. I feel the resident is not washed, showered regularly
and has dirty hair. I have given up with asking to shave, I do it each visit.
There are visits where I feel the care staff are very overstretched, mostly at the weekends. Maybe the management should help more and the manager should work weekends.

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Review from Trevor D (Son of Resident) published on 5 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A really nice place, helpful staff.
Very friendly, always makes you feel welcome. Would highly recommend. This home to anybody.

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Review from Georgina L (Daughter of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom has settled very well.
We as a family are very happy with the care mom receives.

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Review from Nora F (Daughter of Resident) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom has settled in very well. I felt all her needs are being met and the staff are very kind and patient with all residents. We are informed when anything is different with mom we are very lucky to have mom in this home.

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Current Review Score: 9.6 (9.561)

Overview of Review Score

The Review Score of 9.6 (9.561) out of 10 for The Friendly Inn is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.561 for The Friendly Inn is calculated as follows: ( (100 Excellents x 5) + (56 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 164 Ratings = 4.561

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Friendly Inn is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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