Silver Birches

23 Tyne Close, Chelmsley Wood, Birmingham B37 6QZ
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8.3 9 Reviews
  • Silver Birches, Birmingham
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Care Provided by Silver Birches

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 50 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kath Henness (Registered Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (50)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Silver Birches

  • Please contact us for more details.

Facilities

  • Gardens
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Wheelchair Access
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Silver Birches Reviews (9)

8.3

Silver Birches has a Review Score of 8.3 (8.325) out of 10, based on 2 reviews in the last 2 years. Over all time Silver Birches has 9 reviews.

Overall Experience

  • 7
  • 2
  • 0
  • 0
  • 0

Date Published

9
0
1
2
7

Review from Lea-Ann L (Friend of Resident) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Upon visiting the home I was overwhelmed with the standard of care delivered. I had a discussion with the general manager and was very touched by how caring and passionate she came across.
Nothing was too much trouble and it is evident with the team she leads. thank you.
The home was presented well
with no odour and inviting, the residents were engaged as well as looked cared for.

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Review from Susan H (Friend of Resident) published on 7 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as we entered the building, it had a warm, friendly feeling and smelled nice. The staff were so friendly. On seeing our dear friend, I was over the moon; her room was so lovely and cosy; she was sitting waiting for us, looking so fresh, clean and happy. We are so pleased with this place; I would
not hesitate if I had to put my family members here.
The walls have been painted by an artist country scenes etc, amazing. We had a lovely visit with a nice cup of coffee.
Many thanks for looking after our dear friends so well.

Reply from Kath Henness, Registered Manager at Silver Birches

This is such lovely feedback to receive, thank you. So much effort has been made in improving the aesthetic appearance of Silver Birches over the past few months, and we are so pleased that our customers and their families are enjoying the benefits this affords. The sentiment that we work in our customer's homes is so poignant to us and drives us to ensure that our residents have a home-from-home experience during their stay at Silver Birches. Our own activities co-ordinator is the artist responsible for the décor on the first floor, and she has certainly done an exemplary job in creating some wonderful scenes for our customers to enjoy. I shall ensure that this positive feedback is shared with the whole team. Thank you.


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Review from Valerie P (Daughter of Resident) published on 5 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has been a resident here since May with dementia. I couldn't have wished for a better home for her. The staff are so lovely and friendly. They make you feel part of a family, and nothing is too much trouble for them. I don't worry about my mom like I used to; I know she is being well looked after,
and I can phone whenever I want. I would highly recommend Silver Birches care home. I can't thank them enough.

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Review from S W (Sister of Resident) published on 31 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Care at Silver Birches is very good. I have never felt any anxiety about the way my brother is cared for, and the staff always keep me informed if any problems arise. The home is a little shabby but always scrupulously clean and fresh.

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Review from D B (Sister of Resident) published on 25 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care. The staff are very thoughtful and caring. The home is always clean, and if there are any issues with my sister, they always ring me. The individual rooms are very nice, complete with a bathroom.

Reply from Michelle Bisseker, Registered Manager at Silver Birches

Thank you for your feedback; it means a lot to us that you can see our commitment to high-quality care. We will share this with the rest of the team here at Silver Birches. Thank you again.


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Review from K T (Husband of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been at Silver Birches for four years and is generally very happy. I usually see her once a week in her room, which is usually clean, and she is well presented. There are occasions when the staff seem to be overworked or maybe they are just short of staff on a particular day, but generally,
she appears to be well looked after, and I have no serious complaints.
I can’t comment on any functions that she takes part in, as I’m not there, and her Alzheimer’s condition makes it difficult for me to understand, as she is unable to converse with me in any meaningful manner.
However, overall I am satisfied with the treatment received at the home.

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Review from Susan G (Daughter of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Silver Birches suits my mum.
It is very homely, clean and well thought out.
All the staff I have met have been polite, friendly and caring - emphasis on the caring as honestly, I am taken aback as to how kind, hard-working and caring they all are. With all the media coverage and most of it not good
with 'care homes' and negative talk, I found myself feeling like I didn't want my mum to go into any care homes, but I have to admit my mum's experience and mine have been nothing but wholly positive and a good journey, and I know she is in a good place, safe and happy.
Even though management and staff have a lot to do, 'we' are never left feeling we are an afterthought, nothing is too much trouble, and they all seem happy to be there.
I have no problems in recommending Silver Birches; it is small, perfectly formed and highly organised.
'Thank you'.

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Review from Rachel K (Daughter of Resident) published on 23 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Would just like to say that the staff at the care home have cared for my mom in very difficult circumstances and still always found the time to support me with advice or just a friendly chat, and they always have my mom's best interests at heart.

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Review from Susan R (Daughter of Resident) published on 23 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in care since March 2020, and I can honestly say I couldn’t be more delighted with her care. I know my mum is happy as she tells me when I visit her. I can say thank you to Silver Birches for your continued care and support in what is challenging time’s for us all .

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Current Review Score: 8.3 (8.325)

Overview of Review Score

The Review Score of 8.3 (8.325) out of 10 for Silver Birches is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Silver Birches is calculated as follows: ( (22 Excellents x 5) ) ÷ 22 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.325 Points relating to the number of positive Reviews for Silver Birches is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10. 2 Positive Reviews ÷ 10 = 0.2

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Silver Birches

What types of Care is Silver Birches registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Silver Birches provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Silver Birches have?

There are 50 Single Rooms.

What are the Facilities & Services at Silver Birches?

Pet Friendly (or by arrangement), Wheelchair Access, Gardens & Residents Kitchenette are some of the Facilities & Services.

How far is Silver Birches to the centre of Birmingham?

6.8 mile(s) as the crow flies, distance by road may be significantly further.