Willow Grange

119 St Bernard's Road, Solihull B92 7DH
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9.4 55 Reviews
  • Willow Grange, Solihull
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Care Provided by Willow Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Owner
  • 3A Care (Solihull) Ltd
  • Person in charge
  • Nikki Pudney (Care Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (46)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (30)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017
    • Number of floors: 1

Funding & Fees Guide for Willow Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,050
    • Self-Funded Residential Dementia Care from £1,050
    • RESPITE Self-Funded Residential Care from £1,050
    • RESPITE Self-Funded Residential Dementia Care from £1,050

  • fee's cover personal care requirements, medication, laundry ,in house activities and all meals and drinks.
    Hairdresser ,chiropody, escort and some activities outside of the care home may have an addition charge.
  • (these prices are only a guideline, please contact Willow Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
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Willow Grange Reviews (55)

Total of 55, showing 1-20
9.4

Willow Grange has a Review Score of 9.4 (9.367) out of 10, based on 11 reviews in the last 2 years. Over all time Willow Grange has 55 reviews.

Overall Experience

  • 42
  • 10
  • 1
  • 2
  • 0

Date Published

55
11
11
11
44

Review from Dave S (Son of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so friendly and kind and treat my dad with dignity and respect. Willow Grange feels like a home to me.

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Review from Karen Q (Daughter of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always very warm and welcoming. You always feel supported and they are kind to my stepdad even when he's very grumpy. He enjoys his meals and even when he has hospital appointments he always gets warm meals. My stepdad has settled and seems really happy in the home, so much so he said
he would rather stay in the home for Xmas than come to ours for Christmas dinner.

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Review from Joanne H (Daughter of Resident) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been extremely happy with the care provided for my mother who has dementia. There are so many activities provided and all the residents seem very happy. The staff are very helpful and knowledgeable.

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Review from Karen C (Daughter of Resident) published on 21 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with level of care, staff are fantastic, activities are arranged daily with singers etc visiting. Food seems to be good and varied. Mom is certainly very happy.

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Review from Kenneth H (Husband of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are really good and helpful and attentive. They look after my wife well. Any questions are quickly answered. Overall experience has been good.

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Review from Carol G (Daughter of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care staff and cook.

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Review from Marian L (Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a resident at Willow Grange Care Home, I find the carers very helpful and nothing is too much for them to do for you. They are always very pleasant and caring.

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Review from J R (Daughter of Resident) published on 3 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Both my parents have dementia and mobility issues so we reluctantly had to make the decision for them to go into care. First impressions of Willow Grange were positive but this rapidly changed after both parents having falls. Staff were dismissive of the incidents and also called my dad 'nasty' when
resisting being washed. This comment really upset me and made me realise that they do not understand dementia and how it affects behaviour. I never spoke to, saw or met the home manager which I thought was strange.
I felt a nuisance having to keep asking for basic care to be given such as washing and shaving. Twice my dad was sitting in a pool of milk at his feet and we had to ask for it to be mopped up when staff were sitting around on their mobile phones. We also witnessed other residents almost having falls while staff were oblivious to this whilst on their phones.
They need to improve communication with families and management need to be more aware of what is going on around them.

Reply from Nikki Pudney, Manager at Willow Grange

All staff are trained in dementia and have a vast knowledge of their needs. In regards to the comment of staff being on mobile phones, these are the devices that are used in the care home to document accurately. The milk referral is in reference to the fortified milkshake that is provided mid morning. The resident in question would have a tendency to spill the milkshake when he had enough on to the floor. This would be cleared up by a domestic staff in timely manner. The manager is onsite every weekday and some weekends and is available on request. At no time a meeting was requested to discuss any concerns as this would have been dealt with. The gentleman transferred to a new care provider to be with his wife and that the care provided by the home the family were happy with. We apologise if any upset was caused and we would still be happy to meet with the family. We stand by we provide excellent care to all residents.


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Review from A A (Daughter of Resident) published on 30 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

We very soon had concerns following our parents' admission to the home. Unfortunately, both of them had falls. Mum's resulting in a fractured femur and hospital admission and dad's in a head injury and trip to A and E. Although we accept that falls in care homes do happen, we felt whenever we tried
to speak to whoever was in charge about these incidents, they were evasive, defensive, and dismissive. We never met the actual registered manager during any of our visits, and we never received any communication from her following these incidents which was disappointing, and, we feel, unprofessional. Care staff there need to be managed more effectively as they seemed to be more interested in their mobile phones than seeing to the needs of the residents. Due to our lack of confidence in the home, we have moved our parents elsewhere.

Reply from Nikki Pudney, Manager at Willow Grange

Unfortunately we give excellent care but unfortunately elderly people are prone to falls. We wholeheartedly apologise for the pain and upset caused, but standby our standards are second to none and will continue to be.


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Review from Alison D (Daughter of Resident) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely delighted with the care my mum has received since moving into Willow Grange, the staff are all very kind and attentive and there is always some activity going on to keep everyone occupied.

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Review from Margaret S (Respite Resident) published on 8 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have had a lovely stay. Attention from staff first-class. I would be happy to come again.

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Review from Sarah M (Daughter-in-law of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my experience this home is very good for dementia, they keep them busy and entertained and regularly take them out on visits to Stratford Upon Avon and meals out. The home is very clean. Mom has settled well and is very happy. The staff are very nice and easy to talk too.

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Review from R H (Son of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, always very welcoming. Always very well-informed about her progress. Keep up the excellent work, girls and boys!

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Review from Mandy H (Daughter of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are excellent, professional and caring. Always made welcome and kept informed of my mum's condition.

Reply from Nikki Pudney, Manager at Willow Grange

Fantastic review ,we are very proud of Willow Grange.


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Review from Alan H (Son of Resident) published on 31 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very helpful and look after my dad very well. We are very happy with the care and he enjoys the home and food.

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Review from Amanda B (Daughter of Resident) published on 6 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with mum's care at Willow Grange. From day one mum has been treated with the greatest care and respect. All the staff are extremely kind, without exception! Staff have been proactive with mum's medical needs. Mum has settled well. We have great confidence with mum's care at Willow
Grange.

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Review from Anne R (Daughter of Resident) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are wonderful, very caring all the time. Dad is extremely happy here. Nothing is too much trouble. I have no worries since Dad has been here.

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Review from Karen L (Daughter of Resident) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing is too much trouble, Dad receives excellent care and treated with dignity, staff are all fantastic and approachable. Would highly recommend! Thanks all.

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Review from G V (Son of Resident) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, caring, friendly and approachable. Always know how mother is and what she is doing. Always helpful, quickly arrange Skypes and visits. All staff know her and are caring.

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Review from Colin W (Son of Resident) published on 5 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum enjoyed her 5 year stay at Willow Grange. The building is beautiful and was modernized during her stay. We also saw a few changes in staff over the years, but the thing that didn't change over that time was the care that Mum received. In your old age, there is nothing more important than having
people around you who care, and the staff at Willow Grange really do care.

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Current Review Score: 9.4 (9.367)

Overview of Review Score

The Review Score of 9.4 (9.367) out of 10 for Willow Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.489 for Willow Grange is calculated as follows: ( (99 Excellents x 5) + (15 Goods x 4) + (4 Satisfactorys x 3) + (8 Poors x 2) + (5 Very Poors x 1) ) ÷ 131 Ratings = 4.489

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.878 Points relating to the number of positive Reviews for Willow Grange is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2. 9 Positive Reviews ÷ 9.2 = 0.978

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Willow Grange

What types of Care is Willow Grange registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Willow Grange provide?

Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Willow Grange have?

There are 46 Single Rooms.

What are the Facilities & Services at Willow Grange?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Willow Grange to the centre of Solihull?

2.2 mile(s) as the crow flies, distance by road may be significantly further.