Willow Grange

119 St Bernard's Road, Solihull B92 7DH
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9.4 55 Reviews
  • Willow Grange, Solihull
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Care Provided by Willow Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Owner
  • 3A Care (Solihull) Ltd
  • Person in charge
  • Nikki Pudney (Care Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (46)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (30)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017
    • Number of floors: 1

Funding & Fees Guide for Willow Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,050
    • Self-Funded Residential Dementia Care from £1,050
    • RESPITE Self-Funded Residential Care from £1,050
    • RESPITE Self-Funded Residential Dementia Care from £1,050

  • fee's cover personal care requirements, medication, laundry ,in house activities and all meals and drinks.
    Hairdresser ,chiropody, escort and some activities outside of the care home may have an addition charge.
  • (these prices are only a guideline, please contact Willow Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
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Willow Grange Reviews (55)

Total of 55, showing 21-40
9.4

Willow Grange has a Review Score of 9.4 (9.367) out of 10, based on 11 reviews in the last 2 years. Over all time Willow Grange has 55 reviews.

Overall Experience

  • 42
  • 10
  • 1
  • 2
  • 0

Date Published

55
10
11
11
44

Review from Ronald D (Resident) published on 12 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I enjoy the food it is excellent. Facilities are good. Staff are very good and helpful. Cleanliness is excellent.

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Review from Douglas P (Husband of Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so very happy with all my wife's care at Willow Grange. The staff are marvellous to me and my family. We are always made welcome. I must say the food is excellent and a very happy atmosphere all round.

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Review from Julie S (Daughter of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a relief to know mom is so well looked after especially as I live quite a distance away. The staff are fantastic and are very patient and kind with all the residents.

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Review from A B (Wife of Resident) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault anything within the home. Staff very willing. Caring excellent, cannot fault anything. Happy with everything.

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Review from T C (Daughter of Resident) published on 19 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care and well being of my parents. Very impressed with all the staff and the feeling of homeliness.

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Review from Michelle M (Daughter of Resident) published on 11 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since dad has been at Willow Grange I have been pleased with the overall care. From my point, he is warm, dry and cared for. The staff are always friendly when I visit and I know requests are dealt with promptly when asked. The entertainment is varied and residents are encouraged to participate as much
as they can.

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Review from Maria C (Niece of Resident) published on 24 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident for 6 months now and is happy to call this home. Nothing is too much trouble for the team here and they have been immediate in their response when my aunt has been ill. The local GP visits a couple of times a week (who was already our GP) plus they have a hairdresser and
chiropodist who is a regular visitor for anyone who wants or needs one. There are always trips and activities planned and freshly cooked food available, even toast at 5 am when auntie often wakes. Auntie has her own furniture which the staff helped us move it in, and they have helped her to decorate her room for Christmas.
The whole team at Willow Grange are like a family to us now and their support is brilliant.

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Review from Annie W (Daughter of Resident) published on 29 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been visiting here for the last 6 months and have been happy with the care that my father has received. The home has a very active entertainment policy. Halloween was fun. Christmas starts early and the staff participate with enthusiasm. Dad always is happy and very well cared for.

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Review from Alison T (Daughter of Resident) published on 29 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always made welcome when I visit my mother. Mom is well looked after, should there be a problem, staff are happy to listen and sort things out. I feel happy knowing mom's care is good. I have sometimes been there when meals are served which always look appetizing! It is also good to know that they get
mid-morning and an afternoon snack and drinks. The staff all seem pleasant and work hard, mom seems to be popular with them. I also think the activities put on for them are good and varied. Mom also has the opportunity to be taken out on trips to the theatre, meals, etc which I think is important for them. The activity team work hard in what they provide and how they look after the residents. Would also like to comment on the cleaning, everywhere is kept to a high standard and done on a regular basis. A big thank you to all involved in looking after my mom's welfare.

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Review from Mark B (Son of Resident) published on 26 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom has settled in at Willow Grange very well.
She has made many new friends and enjoys the food and various activities, taking part and the staff have shown her lots of kindness.

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Review from Diane B (Wife of Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in respite in Willow Grange for two weeks. I found the care given to my husband was excellent. The staff were very attentive and kind. He was cleaned and well cared for. The deputy manager explained everything to me and took a lot of time with me. She was very professional and kind.

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Review from Mandy D (Friend of Resident) published on 6 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Willow Grange is an outstanding care home with excellent facilities and providing outstanding care who provide excellent facilities for both staff and residents.

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Review from Maxine W (Daughter of Resident) published on 14 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom has mixed dementia and went to Willow Grange for respite, it's a fabulous home! Great decor, lovely atmosphere and a stunning garden but more importantly, the staff are friendly and welcoming and tend the residents with care and understanding. There is a great staff team and there is always something
going on to keep residents occupied and happy which is vital for their well being. A big 'Thank you' to all the staff for taking such good care of Mom during her stay at Willow Grange!

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Review from Avril L (Wife of Resident) published on 20 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having used Willow twice for my mother and husband, they are caring and very helpful.

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Review from G D (Regular Volunteer) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always made extremely welcome. Nothing is ever too much trouble. The staff are all lovely. Everyone I visit is happy. There is a pleasant atmosphere here.

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Review from M J (Regular Volunteer) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring staff.
Patients happy and contented.
Always made welcome.
Calm atmosphere.
Needs of patients come first.

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Review from Jackie G (Daughter of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very active mentally and would let me know if she wasn't happy and she would also be aware of any undue bad vibes from staff and would let them know. But there has not been. As I am aware the staff are extremely kind and professional. When arrangements ar3e made for trips out, theatre or meals
etc., Mum is always there and is very supportive of all events.

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Review from Steve G (Son of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Willow Grange staff and management have been excellent in terms of looking after my father. The facilities are really good but it is the staff interaction with the residents that make all the difference. They treat people with care and dignity.

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Review from Val G (Niece of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find staff very friendly and helpful. Food is very good. My aunt always says staff are very kind to her.

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Review from John W (Son of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

. Mum is a lot more relaxed.
. She is happy in the home and has made friends.
. Mum is eating a lot better.
. Mum had three UTI's in six weeks before coming into the home and is now fit and healthy.
. The staff have been very caring and always look out for mum in every way.
. I recommend this
home to friends and family.

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Current Review Score: 9.4 (9.367)

Overview of Review Score

The Review Score of 9.4 (9.367) out of 10 for Willow Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.489 for Willow Grange is calculated as follows: ( (99 Excellents x 5) + (15 Goods x 4) + (4 Satisfactorys x 3) + (8 Poors x 2) + (5 Very Poors x 1) ) ÷ 131 Ratings = 4.489

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.878 Points relating to the number of positive Reviews for Willow Grange is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2. 9 Positive Reviews ÷ 9.2 = 0.978

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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