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Anson Court has a Review Score of 1.1 (1.100) out of 10, based on 1 reviews in the last 2 years. Over all time Anson Court has 6 reviews.
Review from Tracey P (Daughter-in-law of Resident) published on 24 July 2024
Submitted via Website •
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Overall Experience
1.0 out of 5
Reply from Anson Court Residental Home, Management team at Anson Court
Dear Reviewer,
We are deeply saddened to hear about the experience you and your family had during your father-in-law's stay at our care home. Your concerns are taken very seriously, and we appreciate the opportunity to address them and provide some context.
1. Regarding the resident leaving the service:
- It is indeed unfortunate that your father-in-law managed to break a window restrictor and climb out of the window and abscond from our care home. However, we would like to clarify that it was a staff member who located him and safely returned him to the home, not a member of the public as suggested.
- Following this incident, we implemented a comprehensive absconding care plan and risk assessment, including the Herbert Protocol, to ensure swift and effective responses to any future occurrences. The matter was duly reported to the appropriate authorities who reviewed and investigated the matter and approved of our preventative measures.
2. Concerning the unwitnessed fall:
- We regret that this incident occurred. The review suggests that your father-in-law suffered broken ribs from the fall. However, the GP has confirmed that X-rays taken post-incident did not show any signs of broken ribs.
3. On finding the resident soiled on the bed:
- Your father-in-law was on 15-minute checks due to his condition. Unfortunately he suffers from dementia, which sometimes makes caregiving challenging, particularly when he becomes agitated and resistive. On the day in question, the resident requested privacy while on the toilet, and when the staff member returned, he had soiled himself and was resistant to accepting help. The staff member briefly left the room to seek help from the senior carer, who instructed her to return to the room and advised she would send additional help. Unfortunately it was during this brief period, you arrived. Staff apologised for the distress this caused you and assured you that our staff were in the process of assisting your father in law.
4. Regarding the injury on the residents leg:
- This injury was first observed during your visit, and there were no prior records of any such marks. We have conducted an investigation to understand how this could have happened and to prevent similar incidents in the future.
We sincerely apologise for the distress these incidents have caused. Your feedback is invaluable, and we are committed to making improvements to ensure the safety and well-being of all our residents.
We hope to rebuild your trust in our care home.
Sincerely,
Anson Court Residental Home Management team
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Review from Anita K (Wife of Resident) published on 30 July 2019
Submitted via Website •
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Overall Experience
4.0 out of 5
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Review from Linda D (Daughter of Resident) published on 25 January 2019
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Overall Experience
5.0 out of 5
Based on our observations of the staff with my mother and other residents, they know how to deal with any issues that arise from time to time. The staff are always cheerful and helpful and strive to do what's best for the residents.
I know in the short time that my mum has been there, all the staff know her very well indeed. The care shown in all areas is, we feel, outstanding, together with humour and love.
Mum's visitors have all commented that we did well to find this home and what a lovely atmosphere it is.
We can't praise the home enough and it is a great relief to know that our mum is happy and very well cared for.
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Review from Sioban R (Great-Niece of Resident) published on 20 November 2018
Submitted via Website •
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Overall Experience
1.0 out of 5
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Review from Stephen W (Son of Resident) published on 8 October 2018
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from Alison P (Daughter of Resident) published on 27 June 2018
Submitted via Website •
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Overall Experience
5.0 out of 5
Every member of staff is fantastic, each bringing their own special way to each different situation. Residents are encouraged to be very independent. The home is small and cosy and is very much home from home. Anson Court held out their hands to my Mom at a time when we knew we could no longer cope at home and we have never looked back. They help us sleep at night!
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The Review Score of 1.1 (1.100) out of 10 for Anson Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 1.1 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 1.100 for Anson Court is calculated as follows: ( (1 Poors x 2) + (9 Very Poors x 1) ) ÷ 10 Ratings = 1.1
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 0 Points relating to the number of positive Reviews for Anson Court is based on 0 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) =
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7. 0 Positive Reviews ÷ 7 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 23 Dec 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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