Highgate Lodge Care Home

66 Highgate Road, Walsall WS1 3JE
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7.9 12 Reviews
  • Highgate Lodge Care Home, Walsall
Highgate Lodge Care Home offers residential and dementia care for individuals within a friendly home environment. The home has been designed to enhance the independence and dignity of residents and foster a community of friendship.

The home is located on a quiet tree-lined residential street in Walsall and stands in its own grounds with access to a lovely mature garden and ample outside space and access to the local community. The home has 24 beds of which many are en-suite with views over the mature garden and beyond.

The staff team are caring, professional and are fully trained in understanding dementia.

The manager at Highgate Lodge has a wealth of experience in elderly care and has worked in the care industry since leaving full-time education. She is committed to ensuring that the highly trained staff team will always be on hand to provide the best care and support in a way which suits the individual.

Together with the support from directors, the manager and her team take pride in upholding the values and ethos of the company which is to ensure residents feel safe, secure and cared for and to show an unwavering commitment to enhancing a person's health wellbeing and happiness.

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Care Provided by Highgate Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 24 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Twenty One Care Services Ltd
  • Person in charge
  • Subrina Khaliq (Manager)
  • Admission Criteria
    • NHS, LOCAL AUTHORITY AND PRIVATE CLIENT REFERRALS
    • Ages 65+
  • Room Information
    • Single Rooms (22)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Funding & Fees Guide for Highgate Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking available on site.


Highgate Lodge Care Home Reviews (12)

7.9

Highgate Lodge Care Home has a Review Score of 7.9 (7.917) out of 10, based on 4 reviews in the last 2 years. Over all time Highgate Lodge Care Home has 12 reviews.

Overall Experience

  • 9
  • 2
  • 0
  • 0
  • 1

Date Published

12
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8

Review from Kerry G (Daughter of Resident) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had a really positive experience with mom at Highgate Lodge. The staff have been incredibly kind, attentive and helpful to both mom and her relatives and friends. The manager and carers have got to know mom in a short space of time, which is a lovely trait. The home gives off a happy vibe, it
is very clean. The social activities are also a positive and involve both staff and residents. We, as a family, feel mom is in very good hands and is safe, which is the priority. I would like to express our thanks to all the staff at Highgate Lodge.

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Review from Muqaddas J (Niece of Resident) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been a resident at Highgate Lodge Care Home for several months now and I have been consistently impressed with the level of care and attention he has received. The staff at Highgate Lodge are incredibly compassionate and dedicated to ensuring the comfort and well-being of all residents.
The
facilities at Highgate Lodge are really good, with spacious and comfortable rooms, beautifully landscaped outdoor areas, and a variety of amenities and activities for residents to enjoy. The staff go above and beyond to make sure that my uncle feels at home and is well taken care of.
I have peace of mind knowing that my uncle is in good hands at Highgate Lodge. The staff are always attentive and responsive to his needs, and I can tell that they genuinely care about his well-being. I am grateful for the exceptional care that my uncle receives at Highgate Lodge and would highly recommend this facility to anyone in need of long-term care for their loved ones.

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Review from Dennis H (Friend of Resident) published on 30 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highgate Lodge Care Home truly exceeded all expectations in caring for my friend and his wife. From the moment they arrived, they were greeted with warmth and compassion by the staff. The care provided was exceptional, with a focus on their individual needs and preferences.
The staff and management
went above and beyond to ensure that my friend and his wife were comfortable and well looked after. They were always treated with dignity and respect, and their families were kept informed and involved in their care.
Overall, I cannot recommend Highgate Lodge Care Home enough. They truly went above and beyond in caring for my friend and his wife, and I am grateful for the peace of mind knowing that they are in such capable and compassionate hands.

Reply from Subrina Khaliq, Home Manager at Highgate Lodge Care Home

Thank you so much for taking the time to share your experience at Highgate Lodge Care Home. We are thrilled to hear that we exceeded your expectations in caring for your friend and his wife. Our team takes great pride in providing exceptional care that is tailored to each individual's needs and preferences. It is heart-warming to know that our staff and management were able to make your friend and his wife feel comfortable and well looked after during their time with us. We believe that treating our residents with dignity and respect is of the utmost importance, and we are glad that you noticed our commitment to this value. Your recommendation means the world to us, and we are grateful for the trust you have placed in our team. Please know that we are always here to provide the highest level of care and support to all of our residents and their families. Thank you again for your kind words.


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Review from K J (Daughter of Resident) published on 14 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I really wouldn't recommend Highgate Lodge to anyone. My father has had a dreadful time here and has been treated abysmally by some of the staff. The management are extremely disorganised and failed to provide him with essential medications several times. Some of the care workers are lovely but it is
clear that they are very overworked and there is a real feeling of apathy amongst the senior staff. There is very little in the way of activities and entertainment and the residents are mostly plonked in front of the TV for the day. There is a garden but it is very neglected which is a real shame as it could be made nice with a little bit of effort. Many of my father's belongings have gone missing and his TV has been dropped but they don't seem to care and have been ignoring my messages. Highgate Lodge is also not very clean. The resident's beds don't get made and the toilets are left dirty.

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Review from Mary F (Daughter of Resident) published on 13 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was a resident in Crossways (Highgate Lodge) for 18 months. She was in the advanced stages of Mixed Dementia. Her behaviour, because of the dementia were at times very challenging for the staff at the home, but they were unfailing in their care of our mother.
She was always treated with
kindness, patience, dignity and respect. All her physical needs were met with impeccable attention to detail. Outside agencies such as District Nurses, Rapid Response, etc were always called in a timely matter to meet her needs.
The family were always consulted, updated and informed of any changes in her condition and our opinions sought at every stage.
As mother's condition deteriorated over the final few months of her life, every effort was made by the managers and staff to ensure that she was made comfortable and was kept at the home as we had requested.
They ensured that she had a peaceful death and we will always be grateful to all the staff for their support.

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Review from Julie R (Daughter of Resident) published on 19 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has been in respite at Crossways since December 26 2020. When she arrived from hospital, she was confused and withdrawn. With care and patience from the staff and manager, Mom's demeanour quickly improved and she became more relaxed and her confusion cleared. I’d like to thank all the staff and
manager at Crossways for their support and care whilst looking after my mom at Crossways.

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Review from David C (Son of Resident) published on 10 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

When my mother became very ill at the beginning of March 2020 and returned to Crossways from the local hospital. The manager and staff went out of their way to make it possible to stay with her as long as I needed during her last days, even though the lockdown due to covid-19 had begun. For this, I
will be forever grateful.

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Review from Annie B (Resident) published on 20 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy living at Crossways. The staff are really friendly and nothing is too much trouble. I have been here for nearly two years now and it has been good. I feel safe and well looked after by the staff. I love sitting in the garden on hot days.

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Review from Sue J (Daughter of Resident) published on 20 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has been living at Crossways since January 2020. Mom has been exceptionally well looked after by the lovely caring ladies that care for her. I am kept updated on any changes in my mom's health and advised of any issues regarding illness, weight, medication etc. Mom is very happy at Crossways
and has a lovely room overlooking the garden. Residents are given a varied variety of home-cooked food which mom enjoys very much. During lockdown, I haven’t been able to visit mom as I did daily but have been encouraged by the staff to speak to mom either by phone or video call which has helped tremendously. The caring staff always go above and beyond to make mom feel loved and cared for.

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Review from Jean G (Daughter of Resident) published on 20 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother had been in this care home for the past 10 months. The home is very friendly and the residents, on the whole, appear to be very happy and are well cared for. The staff are very caring and treat the residents like their own family. I am very happy to have my mother staying there as she is much
more alert and happy since being there.

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Review from Julia H (Daughter-in-law of Resident) published on 20 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was really happy to call Crossways home. He had been lonely despite family visits before he moved in. Crossways gave him a supportive environment with staff who really cared for him as a person and lovely friendships with the other residents. He loved his room overlooking the garden and really loved
the home-cooked food. Sadly we lost him to COVID-19 in April. We were obviously upset not to be with him at the end, but we were reassured that he was in the hands of staff who truly cared for and cared about him. I would highly recommend Crossways for its homeliness and caring.

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Review from Joan E (Resident) published on 15 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived at Crossways Residential Home for the past five years and I really enjoy it. The staff team are lovely, really friendly and caring, I love to have a laugh and a joke with them. They look after me well and I can always rely on them to help me when I need it. There is regular entertainment
and I really enjoy the singers who come in. The garden is beautiful and I like to sit out during the day when the weather is good and enjoy the outdoors.

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Current Review Score: 7.9 (7.917)

Overview of Review Score

The Review Score of 7.9 (7.917) out of 10 for Highgate Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.042 for Highgate Lodge Care Home is calculated as follows: ( (34 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) + (2 Poors x 2) + (9 Very Poors x 1) ) ÷ 48 Ratings = 4.042

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.875 Points relating to the number of positive Reviews for Highgate Lodge Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8. 3 Positive Reviews ÷ 4.8 = 0.625

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (6)

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Rajni Singh

Job Title: Director/Nominated Individual

Joined: 2022

Dr Singh is an obstetrician and gynaecologist by training and has more than 15 years of experience of the healthcare sector. She has taken a career break and is now fully involved with the management of the family-owned care homes. Rajni plays a direct role in the delivery of care to the residents is fully on board with the care plan systems and works towards providing a holistic experience to all the residents.


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Subrina Khaliq

Job Title: Home Manager

Joined: 2015

Subrina began her journey at Highgate Lodge Care Home as a volunteer to complete her work experience as part of her college course in 2015. She found her vocation in care and never looked back and quickly progressed to being a senior carer, and deputy manager and then taking on the responsibility of Registered Manager in 2020. She guided the care home through the extremely difficult challenges that the COVID-19 pandemic created for the care industry. Subrina is committed to ensuring that all service users receive the best possible care with dignity in an environment that is homely, welcoming, and safe. She provides the staff with excellent support so that they can perform their job to the best of their ability. Subrina has completed her Level 5 in Health and Social Care to support her with her job role.


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Tammy Hanmer

Job Title: Consultant

Joined: 2022

Tammy is the manager of Cliffdale Care Home, which is a sister concern. With an NVQ5 in management and 15 years of care experience, Tammy provides invaluable managerial advice in her capacity as a consultant.


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Elizabeth Davis

Job Title: Deputy Manager

Joined: 2024

Liz has recently joined Highgate Lodge Care Home as a Deputy Manager. With experience of 7 years in care, she brings a wealth of knowledge and expertise to support Subrina in the day-to-day running of the home as well as supporting care staff to provide the best care for our residents. Liz has an NVQ Level 4 in Health and Social Care.


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Nidhi Basra

Job Title: Head of Care

Joined: 2021

Nidhi is a dedicated and compassionate individual who serves as the Head of Care at Highgate Lodge Care Home. With years of experience in the healthcare industry, she excels at leading a team of carers to provide exceptional support and assistance to residents. Nidhi is known for her commitment, attention to detail, and unwavering commitment to ensuring the well-being and comfort of all residents under her care.


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Susan Davies

Job Title: Head Cook

Joined: 2021

Susan has been instrumental in providing our residents with delicious, home-style meals. She liaises with the manager to plan menus that meet the dietary and nutritional requirements of our residents. She works hard to ensure that the residents have plenty of meal options and will often rustle up a meal “on demand!”


Frequently Asked Questions about Highgate Lodge Care Home

What types of Care is Highgate Lodge Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Highgate Lodge Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Highgate Lodge Care Home have?

There are 22 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Highgate Lodge Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Highgate Lodge Care Home to the centre of Walsall?

0.8 mile(s) as the crow flies, distance by road may be significantly further.