Gorway House

40 Gorway Road, Walsall WS1 3BG
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1.0 1 Review
  • Gorway House, Walsall
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Care Provided by Gorway House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 28 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Other Care Provided
  • Own GP if required

Good to Know

  • Owner
  • Pamela Brown
  • Person in charge
  • Susan Allen (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms (4)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
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Gorway House Reviews (1)

1.0

Gorway House has a Review Score of 1.0 (1.000) out of 10, based on 1 reviews in the last 2 years. Over all time Gorway House has 1 review.

Overall Experience

  • 0
  • 0
  • 0
  • 0
  • 1

Date Published

1
1
1
1
0

Review from S J (Granddaughter of Resident) published on 27 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The place is run by two sisters, one of whom has given my family nothing but stress and anxiety around visits in the last few months. She refers to relatives as 'being a nightmare' for simply advocating for their loved ones who are elderly and vulnerable.
This sister has made unprofessional comments
to my family about my grandfather being 'difficult', that he should 'play by my rules and he will be ok' and asking my aunt and cousins 'have you got nothing better to do on Saturdays than visit your Grandad/Dad?' Never taken into account his wishes and feelings around food and has referred to him as being 'a nightmare' when making his simple food requests. His requests were not unreasonable at all. He has lost over 2 stone in six months, which she will refer to as water weight loss. However, we disagree. I have requested the company complaints procedure, however, the response to this was her blocking my car on the car park and shouting at me about my grandfather not doing as he was told.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 1.0 (1.000)

Overview of Review Score

The Review Score of 1.0 (1.000) out of 10 for Gorway House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.000 for Gorway House is calculated as follows: ( (12 Very Poors x 1) ) ÷ 12 Ratings = 1

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 0 Points relating to the number of positive Reviews for Gorway House is based on 0 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) =

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6. 0 Positive Reviews ÷ 5.6 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Sep 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Gorway House

What types of Care is Gorway House registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Gorway House provide?

Own GP if required is an additional type of care provided.

How many Rooms does Gorway House have?

There are 20 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Gorway House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Gorway House to the centre of Walsall?

0.8 mile(s) as the crow flies, distance by road may be significantly further.