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Selwyn Court has a Review Score of 7.0 (7.022) out of 10, based on 3 reviews in the last 2 years. Over all time Selwyn Court has 4 reviews.
Review from Y P (Daughter of Resident) published on 5 February 2025
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Overall Experience
5.0 out of 5
Reply from Simmi Sandhar, Proprietor at Selwyn Court
This is lovely to read. Thank you from myself and the team for this wonderful feedback. We are so pleased that the team are doing such a great job of caring for Dad.
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Review from Mark S (Son of Resident) published on 3 January 2025
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Overall Experience
1.0 out of 5
Reply from Simmi Sandhar, Proprietor at Selwyn Court
Your continual false reviews are not reflective. The actual facts - Your mum was not attacked without reason, the other resident was provoked. Both have dementia. There was no concern about training, CQC and LA are satisfied. The attack was not prolonged. The manager has no authority to remove 1-one-1 care for any resident. LA have final say on this. You did not remove Mum from a home 'with poor management' and took the whole 28 days to find her an alternative Home. Further facts - You had no issue until you were asked to escort Mum to the hospital. You verbally abused team leader and then intimidated staff and were asked not to visit the home (by SW) after we served notice to protect our staff and residents. You have criticised a team who looked after Mum for 19 months with little support from yourselves. As you know all complaints have been closed. It is deeply saddening that even on Xmas Eve, a time for family, your focus was to continue with your slanderous and false reviews.
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Review from Kully W (Daughter of Resident) published on 2 January 2025
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Overall Experience
5.0 out of 5
Reply from SIMMI SANDHAR, PROPRIETOR at Selwyn Court
Thank you for your wonderful feedback. It is fantastic to hear that you have a such a great relationship with our team and that you understand the challenges they face. The team do try there best with all our residents, ensuring they take on board any feedback provided. We appreciate all the support you and your family provide.
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Review from Terry G (Son of Resident) published on 11 January 2023
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Overall Experience
1.0 out of 5
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The Review Score of 7.0 (7.022) out of 10 for Selwyn Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.6 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 3.611 for Selwyn Court is calculated as follows: ( (22 Excellents x 5) + (2 Goods x 4) + (12 Very Poors x 1) ) ÷ 36 Ratings = 3.611
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.411 Points relating to the number of positive Reviews for Selwyn Court is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7. 2 Positive Reviews ÷ 7 = 0.286
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 2 Nov 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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