Total of 42, showing 41-42

9.8

Homestead Care Home has a Review Score of 9.8 (9.807) out of 10, based on 9 reviews in the last 2 years. Over all time Homestead Care Home has 42 reviews.

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Review from Jill R (Daughter of Resident) published on 5 August 2016
Submitted via Postal Card • Report

Overall Experience

My mums grandson is getting married and he wants her to be there. The staff have been really kind in helping us prepare her for the day. Hair/nails/clothing etc On a daily basis she is well cared for and treated with dignity. I chose this (satisfactory) because I think it's a national disgrace that

she has to pay for her care!

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Cleanliness

Treated with Dignity

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Value for Money

Review from Janet A (Daughter of Resident) published on 13 November 2015
Submitted via Postal Card • Report

Overall Experience

I am very happy with the home and staff for their support with my mother and myself and have peace of mind that she is being well looked after. All the staff are very friendly and helpful and the management very understanding and very organized and very reassuring and are at hand to help in anyway.

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Cleanliness

Treated with Dignity

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Current Review Score: 9.8 (9.807)

Overview of Review Score

The Review Score of 9.8 (9.807) out of 10 for Homestead Care Home is based on a) the Average Rating and b) the number of positive Reviews.

a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

The Average Rating of 4.907 for Homestead Care Home is calculated as follows: ( (98 Excellents x 5) + (10 Goods x 4) ) ÷ 108 Ratings = 4.907
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

The 4.9 Points relating to the number of positive Reviews for Homestead Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

The 5 points available are broken down as follows:
- i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
- ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 9 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

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