Pelsall Hall

Paradise Lane, Pelsall, Walsall WS3 4NH
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9.8 51 Reviews
  • Pelsall Hall, Walsall
Pelsall Hall is a not-for-profit care home in the village of Pelsall near Walsall, set in a refurbished historic building with extensive grounds.

The home offers award-winning residential and dementia care, has 39 spacious bedrooms and welcoming facilities including comfortable lounges, large accessible grounds and a gardening courtyard.

Part of top rated charitable care provider Greensleeves Care, Pelsall Hall is also one of the most widely recommended dementia care homes by health and care professionals in the West Midlands.

With its not-for-profit status as the forefront of it's approach to care, Pelsall Hall's Home for Life promise means that residents can rest assured that they won't need to leave the home if their funds run out during their time there.

As well as 24/7 care, residents also benefit from:

•        Home for Life financial assurance
•        6-week trial period
•        Long-standing, committed management
•        Tasty and nutritious meals made on site
•        A daily programme of enriching activities

If you'd like to find out more about Pelsall Hall, please reach out to the team. They'd be happy to help and answer any questions.

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Care Provided by Pelsall Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Wendy Clifton (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Single Rooms with ensuite Wet Room (36)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2008

Funding & Fees Guide for Pelsall Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,224 – £1,404
    • Self-Funded Residential Dementia Care £1,467 – £1,648
    • RESPITE Self-Funded Residential Care £1,224 – £1,404
    • RESPITE Self-Funded Residential Dementia Care £1,467 – £1,648

  • Updated March 2024.


    Exact fees depend on the specific care requirements of each individual following assessment.
  • (these prices are only a guideline, please contact Pelsall Hall to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Pelsall Hall Reviews (51)

Total of 51, showing 1-20
9.8

Pelsall Hall has a Review Score of 9.8 (9.824) out of 10, based on 9 reviews in the last 2 years. Over all time Pelsall Hall has 51 reviews.

Overall Experience

  • 45
  • 5
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Date Published

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Review from John F (Son of Resident) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't be more pleased with the wonderful care Pelsall Hall provided to my mum. She has dementia but is looked after well, and she thoroughly enjoys all the well-designed stimulating activities that the staff provide. She has a nice room with views of the trees and garden. My grateful thanks to
the manager and all of the great staff who care for Mum with such dedication. I live in Australia, so I only see Mum for a few weeks each year, so I would like to add an extra special thank you to the brilliant social media team. I see pictures of Mum most days, always looking happy and engaged with what is going on. Thank you all for everything you do!

Reply from Wendy Clifton, Home Manager at Pelsall Hall

Thank you for your kind review. We will share this with the team.


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Review from Jane T (Mother of Resident) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Now that Mom has settled into the home, it is clear that she is very happy and secure there. She enjoys the activities, which include crafting, singing, children visiting and games. (Previously in her own home, she spent all day in front of the TV). The carers all know her by name and ensure she is
well-fed and watered and has everything she requires. My grateful thanks go to the staff of Pelsall Hall.

Reply from Wendy Clifton, Home Manager at Pelsall Hall

Thank you for your kind review. We will share this with the team.


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Review from G H (Daughter of Resident) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum recently stayed for her first ever visit to a care home for almost three weeks respite care at Pelsall Hall and I couldn't be more pleased with the service we received from the home manager and all of the staff. They looked after Mum so well and I could sense a positive change each time I called
as she settled into the home and the routine. It was a huge weight off my shoulders to know she had round-the-clock care and I could switch off and enjoy my holiday. The home is spotlessly clean and set in beautiful gardens. Mum has nothing but good things to say about all of the staff and in particular the food! I really wanted this to be a positive experience for Mum and I truly do think that it was and I thank everyone very much for that. I have no hesitation recommending the home for anyone in a similar situation and I hope Mum will be made welcome again in the near future.

Reply from Wendy Clifton, Home Manager at Pelsall Hall

Thank you for your kind review. We will share this with the team.


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Review from Christine (Relative of Resident) published on 15 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been delighted with the care and attention that our mother receives at Pelsall Hall. The dementia knowledge and experience of the staff have helped to settle our mum into the home. Moving a parent is never an easy decision to make, and very disorientating for someone with dementia, but Pelsall
Hall has made that decision so much more bearable and knows how to interact with Mum. Mum is now in safe hands and looked after with care and dignity. She joins in activities, which we are able to access through social media, and the activities are so varied and entertaining: animals, singers, nursery children, painting, and games, there are always things going on. She always talks fondly of where she is and the staff that support her. We cannot thank the staff enough, from the carers to the caterers to the activity coordinators, to the cleaners, and to the management. We feel so lucky to have Mum living at Pelsall Hall!

Reply from Wendy Clifton, Home Manager at Pelsall Hall

Thank you for your kind review. We will share this with the team.


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Review from Dean K (Son of Resident) published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is beautiful. The staff are fantastic, you can tell that everyone genuinely cares for the residents and nothing is too much trouble for them.

Reply from Wendy Clifton, Home Manager at Pelsall Hall

Thank you for your kind review. We will share with the team.


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Review from Melanie H (Daughter of Resident) published on 22 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was in Pelsall Hall from August 2021 until she passed away on 31st August this year. I honestly can’t speak highly enough of all of the care, love and support that Mum, and us as a family, received. All of the staff right across the board, management, carers, catering and all of the other members
of the extended team always dedicated time and honestly were off the scale with care and attention. We couldn’t have wished for a more lovely environment for Mum to live in.

Reply from Wendy Clifton, Home Manager at Pelsall Hall

Thank you very much for your lovely review. We greatly appreciate your kind comments, which we will share with our team.


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Review from H D (Daughter of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents moved into Pelsall Hall together at the beginning of October.
They and the family, have found all the staff whatever their role to be outstanding, patient, helpful and understanding.
Mom and Dad each have dementia but they are at different stages with quite different needs. The management
and staff have managed from day one to give them all the support and care that they each need. All their medical requirements are taken care of and they are now eating well having meals that are appetising, well-balanced and nutritious.
It is a great relief to us all to see that our parents are being kept safe and well in such a warm and friendly environment.

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Review from B F (Daughter-in-law of Resident) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law recently moved to Pelsall Hall. This was a difficult move for all of us after caring for her in her own home but we feel that she is safe and well cared for at Pelsall Hall. The staff have been supportive and are kind and caring towards her. There always seem to be activities taking
place. My mother-in-law loves the children's visits. The surroundings are pleasant and attractive, everything is very clean.

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Review from Karen H (Daughter of Resident) published on 19 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the carers to be friendly, understanding and very knowledgeable with my mother,
it wasn't an easy transition for the family to move our mother to a care home, but having visited several care homes we felt Pelsall Hall sounded right, felt homely and safe. Mother's room has everything she
needs and to be able to put special touches to her room makes it feel like home from home. The gardens are kept beautiful and the carers have taken my mother out for walks around the garden and into the village which she enjoys. I feel more reassured that she is in a safe environment being looked after. The meals are to a high standard with a variety to choose from and care is taken that they are nutritious.
There is a wide range of activities my mother has enjoyed including red nose day and Easter activities where she participated in parties and craft making.
I am informed of my mother's progress regularly and can contact them at any time if I have a question with understanding from Staff.

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Review from Rachael P (Daughter of Resident) published on 5 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff and I do mean all, from management to handyman right across the board are so kind and patient with mom. They have been proactive to her changing needs. Liaising with medical staff and supporting us to get mom the right help and treatment. Knowing mom is in their hands has enabled me to get
a better night's sleep. They also take time to check I am ok too and offer reassurance, advice or even a hug when needed despite being busy. I can't thank them enough.

Reply from Wendy Clifton, Home Manager at Pelsall Hall

Thank you very much for your lovely review. We greatly appreciate your kind comments, which we will share with our team.


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Review from Fiona W (Niece of Resident) published on 8 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pelsall Hall staff are dedicated, friendly and sensitive to their residents. They keep us well informed at all times. They always go above and beyond to make their residents happy and comfortable. The home itself is immaculate. Meals are excellent, and I always feel welcome when I visit here.

Reply from Wendy Clifton, Home Manager at Pelsall Hall

Thank you very much for your lovely review. We greatly appreciate your kind comments, which we will share with our team.


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Review from J K (Daughter of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident in Pelsall Hall for five years and has been well care for throughout this time, with her care being tailored to her gradual deterioration due to dementia. As a visitor to Pelsall Hall myself, I have been made to feel at home, made most welcome and informed throughout. I am moving
away shortly but this is made easier for me knowing that mum will continue to receive exemplary care as always.

Reply from Wendy Clifton, Home Manager at Pelsall Hall

Thank you for your kind words. It is a privilege to be able to care for your Mum. We will share your comments with our staff team.


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Review from Lyn H (Daughter of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I did alot of scan searching to finally conclude our Mam was too vulnerable to live alone; she had a diagnosis of mixed dementia, and over New Year, had become quite unwell, landing to a long hospital stay. We then began our sech for a suitable care home that we felt would meet the needs
of our Mam. We choose Pelsall Hall as it ticked every box ie, clean, fresh, lovely rooms and gardens, but more importantly, the welcoming and caring feel we felt from the beginning. Mam is happy here and well looked after.

Reply from Wendy Clifton, Home Manager at Pelsall Hall

Thank you very much for your lovely review. We greatly appreciate your kind comments, which we will share with our team.


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Review from Kerry S (Daughter of Resident) published on 1 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom came to Pelsall Hall in March this year. I can't speak highly enough about this lovely home and the dedicated, kind, caring and extremely hardworking staff. My mom has thrived and, most importantly, happy. She loves the food. The rooms are spacious, and the home is immaculately clean. My sister
and I looked at a number of homes for Mom, and within five minutes of walking through the doors, we knew this was the one.

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Review from S G (Sister of Resident) published on 23 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care our brother has received since he has been in Pelsall Hall. The staff are second to none. The place is clean, all the staff are pleasant. We would recommend it to anyone.

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Review from Anne D (Daughter of Resident) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a big thank you to all the management care workers and cleaners at Pelsall Hall. I recently had to move my parents from a care home they were settled in as it was closing. This was a stressful time for both them and myself. They have different care needs and were both extremely anxious
about moving. All the staff at Pelsall Hall have treated them with understanding and kindness. All the staff are friendly and approachable and my parents are now settled and happy. I would strongly recommend Pelsall Hall.

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Review from Reginald H (Nephew of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The family chose the care home because another relative had stayed here on an earlier occasion. Her stay was comfortable and she enjoyed the time there. Since my aunt has been in residence, she has been extremely happy. We cannot praise the staff enough for their care and attitude towards our aunt's
comfort.

Reply from Wendy Clifton, Home Manager at Pelsall Hall

Dear Reginald, thank you very much for your lovely review. We greatly appreciate your kind comments, which we will share them with our staff.


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Review from O S (Granddaughter of Resident) published on 7 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Most of the staff were very kind and showed empathy. Unfortunately one or two let the side down. With an attitude and lack of compassion. During the 48 hours of my nan's death, we were extremely let down by the home. My nan suffered when it could have been prevented. It is still very painful when I
think about my nans final days and hours. Before this tragic event, I would of recommended Pelsall Hall. But no more!

Reply from Wendy Clifton, Home Manager at Pelsall Hall

Thank you for your review. We take matters of dissatisfaction very seriously and would like to take this opportunity to reassure you that care plans and medical advice were meticulously followed throughout and was communicated at the time with the next-of-kin.


Myself and my care team pride ourselves on ensuring all residents receive a dignified and respectful end of life care in a safe and secure environment.


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Review from Jo L (Goddaughter of Resident) published on 7 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been in Pelsall Hall following a diagnosis of dementia, and she was unable to be at home as she lived alone. Since being in Pelsall Hall, she has improved in confidence; she responds to the love and care she receives. She is now safe and well cared for, freeing my time with her to be happy
and enjoyable. As family members, we have been made welcome, and during what has been a hard time for care home staff, time has been made to reassure us and help through the process of placing a loved one in this setting. Excellent.

Reply from Wendy Clifton, Home Manager at Pelsall Hall

Thank you for your kind words. It has been a privilege to be able to care for your aunt, and we are delighted she enjoys her stay at Pelsall Hall.


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Review from C P (Daughter of Resident) published on 8 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring and supportive towards residents, professional, helpful and communicative towards relatives and residents. A well run friendly home.

Reply from Wendy Clifton, Home Manager at Pelsall Hall

Thank you for your kind words. We will share your nice comments with our staff.


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Current Review Score: 9.8 (9.824)

Overview of Review Score

The Review Score of 9.8 (9.824) out of 10 for Pelsall Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.924 for Pelsall Hall is calculated as follows: ( (98 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 105 Ratings = 4.924

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Pelsall Hall is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (22)

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Meet the Team (7)

Wendy

Wendy Clifton

Job Title: Home Manager

Joined: 2019

Hello my name is Wendy Clifton and I am Home Manager at Pelsall Hall.


I aim to provide whole-person care by addressing the physical, emotional and spiritual needs of our residents. As a home we provide the highest quality of care in a secure, happy and homely environment. The care, comfort and well – being of the residents is of paramount importance to me and my team.


We hope to see you for a visit to Pelsall Hall.


Kirsty

Kirsty

Job Title: Deputy Manager

Joined: 2012

I started at Pelsall as a bank night carer over 8 years ago and I have worked myself up
to Deputy Manager. I really enjoy chatting with the residents, learning about their life
stories, activities and putting smiles on faces.


Andy

Andy Wilson

Job Title: Family Liaison Manager

Joined: 2019

I feel privileged to support and reassure both residents and their families with their journey when joining the Pelsall Hall community. When I’m not at work I love spending time with my partner and my dog Floyd or enjoying a round of golf.


Elaine

Elaine

Job Title: Senior Carer

Joined: 2015

I have worked in care for over 20 years and I find putting a smile on our resident’s faces and giving the best care possible very rewarding. It’s important for residents to feel included and assisted to make their own choices. When I am not working my hobbies include baking & decorating cakes, seeing my family and looking after my pets.


Becky

Becky

Job Title: Care Assistant

Joined: 2020

I have worked at Pelsall Hall just over 5 months and I have over 2 year’s experience within the care sector. I love working here and we have some amazing residents
and a great team. I enjoy having fun and doing activities ensuring that I put a smile on
our resident’s faces. Outside of work I enjoy spending time with my family and friends,
going for long walks and hairdressing.


Lynn

Lynn

Job Title: Head Chef

Joined: 2010

Working alongside a great team makes me love my job, I’ve worked at Pelsall Hall for 10 years. I enjoy creating meals for our residents, ensuring a variety of traditional home cooked nutritious meals are on offer. I enjoy walking, up-cycling furniture, Pilates and retail therapy!


Pam

Pam

Job Title: Bookkeeper

Joined: 2011

I have worked for Greensleeves Care for 9 years and really enjoy my role. It’s a varied and sometimes demanding job dealing with staffing, purchasing and residents. It gives me the opportunity to chat residents and get to know their families a little. Outside of work, I enjoy spending time with my family and my shih tzu named Lilly who tries to keep me fit.


Frequently Asked Questions about Pelsall Hall

What types of Care is Pelsall Hall registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Pelsall Hall provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Pelsall Hall have?

There are 41 Single Rooms.

What are the Facilities & Services at Pelsall Hall?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Pelsall Hall to the centre of Walsall?

3.0 mile(s) as the crow flies, distance by road may be significantly further.