Pelsall Hall

Paradise Lane, Pelsall, Walsall WS3 4NH
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9.8 51 Reviews
  • Pelsall Hall, Walsall
Pelsall Hall is a not-for-profit care home in the village of Pelsall near Walsall, set in a refurbished historic building with extensive grounds.

The home offers award-winning residential and dementia care, has 39 spacious bedrooms and welcoming facilities including comfortable lounges, large accessible grounds and a gardening courtyard.

Part of top rated charitable care provider Greensleeves Care, Pelsall Hall is also one of the most widely recommended dementia care homes by health and care professionals in the West Midlands.

With its not-for-profit status as the forefront of it's approach to care, Pelsall Hall's Home for Life promise means that residents can rest assured that they won't need to leave the home if their funds run out during their time there.

As well as 24/7 care, residents also benefit from:

•        Home for Life financial assurance
•        6-week trial period
•        Long-standing, committed management
•        Tasty and nutritious meals made on site
•        A daily programme of enriching activities

If you'd like to find out more about Pelsall Hall, please reach out to the team. They'd be happy to help and answer any questions.

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Care Provided by Pelsall Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Wendy Clifton (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Single Rooms with ensuite Wet Room (36)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2008

Funding & Fees Guide for Pelsall Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,224 – £1,404
    • Self-Funded Residential Dementia Care £1,467 – £1,648
    • RESPITE Self-Funded Residential Care £1,224 – £1,404
    • RESPITE Self-Funded Residential Dementia Care £1,467 – £1,648

  • Updated March 2024.


    Exact fees depend on the specific care requirements of each individual following assessment.
  • (these prices are only a guideline, please contact Pelsall Hall to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Pelsall Hall Reviews (51)

Total of 51, showing 21-40
9.8

Pelsall Hall has a Review Score of 9.8 (9.824) out of 10, based on 9 reviews in the last 2 years. Over all time Pelsall Hall has 51 reviews.

Overall Experience

  • 45
  • 5
  • 1
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Review from Judith L (Daughter of Resident) published on 16 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a difficult decision to look for a care home for dad as he had lived with me for 6 years since losing mum, but I was starting to struggle. My son found Pelsall Hall, and all stresses and worries have been removed from me. From the start, everyone has been pleasant, reassuring, and professional.
Dad has been here now for 7 weeks. He has settled really well and we are both very impressed with the standard of care and the cleanliness, not to mention he raves about the food! I needn’t have worried. Everyone is so friendly and caring. At the age of 93 dad has now new friends and a new lease of life. Thank you, everyone.

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Review from Philip C (Brother-in-law of Resident) published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right from the initial contact with Prelsall Hall, we were dealt with in a very professional and friendly manner. Our sister-in-law was made very welcome and she quickly settled down in the home very quickly. She remained happy and contented throughout the stay with the home and this greatly aided her
recovery.

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Review from Christine H (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely pleased with the care my mother has received since January 2021. All the staff have been experts in their field, putting myself and my family at ease at this time. Not being able to visit Mom was difficult as I cared for her for many years, but with video calls and phone calls,
we got through. Well done, Pelsall Hall.

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Review from Malcolm R (Son of Resident) published on 17 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad died just over two years ago aged 93, although this was terribly traumatic for all the family it now also meant my mom would be left on her own after 65 years of marriage, she was lucky to still have good health and a strong mind and with a lot of support from the family she was coping quite
well, as the time went by we could see a slow but concerning reduction in both her mental and physical abilities, in 18 months we had gone from visiting once a day to three times a day and realised we could no longer provide the level of care she needed, we looked at lots of options but was lucky to find Pelsall Hall on the doorstep, after a number of virtual meetings and phone conversations we were convinced this was the perfect place for mom, she settled in very quickly and we have seen a steady improvement in both her mental and physical abilities, we can’t praise all the staff enough as they have worked tirelessly to ensure mom is now receiving the level of care she now needs and deserves.

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Review from Carlo P (Son of Resident) published on 5 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In recent months Mum has sustained several falls at home with the last fall resulting in fracturing her ankle. After a month in hospital, the family realised that it would be unsafe for her to return home and that she was in need of a greater level of care than we could provide for at home. I must admit
that the thought of finding a suitable care home for Mum filled me with trepidation, then we found Pelsall Hall. The home came recommended to us through three totally independent sources, and we have not been disappointed. Right from our first meeting at the home, the staff have been both professional and very caring. They have made Mum's transfer from the hospital seamless and have coped admirably with Mum's mobility problems. Mum has settled in very well and is full of praise of both the staff and care that she has received since being at Pelsall Hall.
I have always found the staff and management very approachable, helpful and friendly and would certainly recommend the home.

Reply from Wendy Clifton, Home Manager at Pelsall Hall

Thank you for your kind words. We are delighted that your Mum has settled so well at Pelsall Hall and she is happy with the care she is receiving. We will share your nice comments with our staff.


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Review from P D (Son of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I chose this care home as I researched and found it the best in the area local to the family. The staff are wonderful, caring and professional. My mother is content and takes part in activities when she can. The rooms are kept clean and tidy. The food is most acceptable. The response to covid has been
extremely good. We have always felt welcome by management and staff.

Reply from Wendy Clifton, Home Manager at Pelsall Hall

Thank you for your lovely review and kind words. We will be delighted to pass your feedback to our staff at Pelsall Hall.


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Review from M P (Nephew of Resident) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has only been with Greensleeves for a short time initially for respite care and due to the Coronavirus situation we have very restricted access to the inside of the home, but with staff etc that we have had contact with it seems that we have chosen an excellent care home long term.

Reply from Wendy Clifton, Home Manager at Pelsall Hall

Thank you for your kind review. We greatly appreciate your feedback which we will share with our staff at Pelsall Hall.


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Review from Claire W (Daughter-in-law of Resident) published on 12 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law required extra support following the death of my father-in-law and a subsequent hip operation during lockdown due to the COVID-19 pandemic.
The initial conversations and the support during Mum's stay has been exceptional. The family were unsure if Mum would be able to live independently
again but within 6 weeks she was a different woman thanks to the above and beyond support from all the staff at Pelsall Hall.
Mum's medication was reduced which reduced her confusion and tremors and increased her mental capacity and speech which is better than its been for years!
Mum said "The girls are marvellous and helped me an awful lot doing day to day activities, playing bingo, painting my nails and making cards."
The staff were always really helpful to the family with any requests or keeping us up to date.
Thank you so very much for all you have done. We feel like our mum has come back to us!

Reply from Wendy Clifton, Home Manager at Pelsall Hall

Thank you for your lovely heartfelt comments. We greatly appreciate your feedback and will pass your comments to our staff.


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Review from Jenny G (Daughter of Resident) published on 27 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father lived in Pelsall Hall since 2015 and during that time was cared for by a wonderful group of people who treated him with respect and kindness encouraging him to join in the various activities available to live a full and happy life.
I would recommend Pelsall Hall and am glad that dad spent
his final years amongst friends in a safe and comfortable environment where relatives and visitors were always welcomed.

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Review from A C (Daughter of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at Pelsall hall reversed some of my father's poor sleeping habits, rehabilitated him and gave him his dignity back. They gave me my father back. Thank you.

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Review from Tony B (Son of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in Pelsall Hall since 2005, after the care she has received, I can only say how fortunate I am to say a Big Thank You to all the staff for looking after her. Mum has dementia and I can appreciate how difficult it must be to look after her everyday needs. She will not get better, it's
an awful disease that affects so many people. Thank you for all that you do.

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Review from Steve P (Cousin of Resident) published on 2 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a regular visitor to see my cousin at Pelsall Hall. Immediately one enters there is a warm welcome and always cordial staff present. Staff are so hard working friendly and provide top levels of care.
The whole home, gardens, kitchen and offices are highly commendable. My cousin came into
Pelsall Hall directly from hospital and not in the greatest condition. But the care, attention and help she has received have been first class. She is a lively active lady and loving life at Pelsall Hall.

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Review from Margaret C (Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The love and care of all the staff and all they do for me is excellent. I am enjoying my stay here.

Reply from Linda Millington, Home Manager at Pelsall Hall

Many thanks for your positive review.


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Review from Stuart M (Son of Resident) published on 22 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents lived at Pelsall Hall from May 2013. My Dad died during November 2017 and my Mum during August 2018. Pelsall Hall administered end of life care to both of them (Dad aged 98 and Mum aged 90 who suffered from Dementia). I have written personally to Pelsall Hall to thank them for looking
after my parents in an exemplary fashion since 2013. Management and staff at this care home are exceptional. I recommend the home. It was recommended to me by my neighbour, a doctor (now deceased) who had a friend as a resident at the home. I cannot thank all at Pelsall Hall enough. They made my parent's lives worth living. I know both of them would agree. My Dad told me he thought they were very fortunate that my wife and I had found Pelsall Hall for them. Prior to moving to Pelsall Hall, my parents lived in their own bungalow in North Wales. Social Services said they could no longer look after themselves following falls and hospital admittance. They were self-funding.

Reply from Linda Millington, Home Manager at Pelsall Hall

Many thanks for your positive review.


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Review from Barry D (Nephew of Resident) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

12 months ago I would have given a different review. The past 12 months I have seen considerable improvements that the new manager has introduced. The residents seem to be happier and are involved in entertainment, games etc keeping them active.

Reply from Linda Millington, Deputy Manager at Pelsall Hall

Many thanks your positive review.


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Review from Jean M (Friend of Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care in Pelsall Hall. Staff and management have been very helpful.

Reply from Linda Millington, Home Manager at Pelsall Hall

Thank you very much for your kind words.


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Review from Gareth D (Son of Resident) published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pelsall Hall is more than what we could have wished for. My mom is in a state of the art room is cared for amazingly well food is of a top standard as are all the people who work here.
On top of the above, activities are wonderful. Fun days out, part days in so I cannot speak highly enough of Pelsall
Hall. We are also made very welcome.

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Review from Melanie B (Daughter of Resident) published on 22 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my father passed away, Pelsall Hall was highly recommended to myself and family, as my mother was unable to stay in her home. It has met and exceeded all our expectations. It has a lovely, friendly, welcoming feel. All staff always acknowledge everyone and encourage the residents to socialise and
also be as independent as possible. The care is exceptional and there are always activities and parties planned which all residents seem to enjoy immensely. Staff and management are so supportive and I would not hesitate to recommend Pelsall Hall to others.

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Review from S B (Sister of Resident) published on 22 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We find this a very good care home with very caring staff. Food is very good and we are very satisfied.

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Review from John C (Son-in-law of Resident) published on 22 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good experience for my fahter in law. He spent 12 months at Pelsall and had fond memories with every one. Thanks to the Manager and all the staff. Wonderful caring people.

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Current Review Score: 9.8 (9.824)

Overview of Review Score

The Review Score of 9.8 (9.824) out of 10 for Pelsall Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.924 for Pelsall Hall is calculated as follows: ( (98 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 105 Ratings = 4.924

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Pelsall Hall is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (22)

Top 20 Large Care Home Groups 2025

Recipient: Greensleeves Care

Date: Friday 31 Jan 2025 More details

Top 20 Large Care Home Groups 2024

Recipient: Greensleeves Care

Date: Wednesday 31 Jan 2024 More details

Top 20 Large Care Home Groups 2023

Recipient: Greensleeves Care

Date: Tuesday 28 Feb 2023 More details

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Meet the Team (7)

Wendy

Wendy Clifton

Job Title: Home Manager

Joined: 2019

Hello my name is Wendy Clifton and I am Home Manager at Pelsall Hall.


I aim to provide whole-person care by addressing the physical, emotional and spiritual needs of our residents. As a home we provide the highest quality of care in a secure, happy and homely environment. The care, comfort and well – being of the residents is of paramount importance to me and my team.


We hope to see you for a visit to Pelsall Hall.


Kirsty

Kirsty

Job Title: Deputy Manager

Joined: 2012

I started at Pelsall as a bank night carer over 8 years ago and I have worked myself up
to Deputy Manager. I really enjoy chatting with the residents, learning about their life
stories, activities and putting smiles on faces.


Andy

Andy Wilson

Job Title: Family Liaison Manager

Joined: 2019

I feel privileged to support and reassure both residents and their families with their journey when joining the Pelsall Hall community. When I’m not at work I love spending time with my partner and my dog Floyd or enjoying a round of golf.


Elaine

Elaine

Job Title: Senior Carer

Joined: 2015

I have worked in care for over 20 years and I find putting a smile on our resident’s faces and giving the best care possible very rewarding. It’s important for residents to feel included and assisted to make their own choices. When I am not working my hobbies include baking & decorating cakes, seeing my family and looking after my pets.


Becky

Becky

Job Title: Care Assistant

Joined: 2020

I have worked at Pelsall Hall just over 5 months and I have over 2 year’s experience within the care sector. I love working here and we have some amazing residents
and a great team. I enjoy having fun and doing activities ensuring that I put a smile on
our resident’s faces. Outside of work I enjoy spending time with my family and friends,
going for long walks and hairdressing.


Lynn

Lynn

Job Title: Head Chef

Joined: 2010

Working alongside a great team makes me love my job, I’ve worked at Pelsall Hall for 10 years. I enjoy creating meals for our residents, ensuring a variety of traditional home cooked nutritious meals are on offer. I enjoy walking, up-cycling furniture, Pilates and retail therapy!


Pam

Pam

Job Title: Bookkeeper

Joined: 2011

I have worked for Greensleeves Care for 9 years and really enjoy my role. It’s a varied and sometimes demanding job dealing with staffing, purchasing and residents. It gives me the opportunity to chat residents and get to know their families a little. Outside of work, I enjoy spending time with my family and my shih tzu named Lilly who tries to keep me fit.