Pelsall Hall

Paradise Lane, Pelsall, Walsall WS3 4NH
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9.8 51 Reviews
  • Pelsall Hall, Walsall
Pelsall Hall is a not-for-profit care home in the village of Pelsall near Walsall, set in a refurbished historic building with extensive grounds.

The home offers award-winning residential and dementia care, has 39 spacious bedrooms and welcoming facilities including comfortable lounges, large accessible grounds and a gardening courtyard.

Part of top rated charitable care provider Greensleeves Care, Pelsall Hall is also one of the most widely recommended dementia care homes by health and care professionals in the West Midlands.

With its not-for-profit status as the forefront of it's approach to care, Pelsall Hall's Home for Life promise means that residents can rest assured that they won't need to leave the home if their funds run out during their time there.

As well as 24/7 care, residents also benefit from:

•        Home for Life financial assurance
•        6-week trial period
•        Long-standing, committed management
•        Tasty and nutritious meals made on site
•        A daily programme of enriching activities

If you'd like to find out more about Pelsall Hall, please reach out to the team. They'd be happy to help and answer any questions.

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Care Provided by Pelsall Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Wendy Clifton (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Single Rooms with ensuite Wet Room (36)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2008

Funding & Fees Guide for Pelsall Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,224 – £1,404
    • Self-Funded Residential Dementia Care £1,467 – £1,648
    • RESPITE Self-Funded Residential Care £1,224 – £1,404
    • RESPITE Self-Funded Residential Dementia Care £1,467 – £1,648

  • Updated March 2024.


    Exact fees depend on the specific care requirements of each individual following assessment.
  • (these prices are only a guideline, please contact Pelsall Hall to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Pelsall Hall Reviews (51)

Total of 51, showing 41-51
9.8

Pelsall Hall has a Review Score of 9.8 (9.824) out of 10, based on 9 reviews in the last 2 years. Over all time Pelsall Hall has 51 reviews.

Overall Experience

  • 45
  • 5
  • 1
  • 0
  • 0

Date Published

51
0
4
9
42

Review from S S (Relative of Resident) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The resident has spent over two and a half years at Pelsall Hall and I have been so pleased with her care.
It has been compassionate, professional and they have cared for her every need.
Her end of life care was excellent and I knew she was in safe hands.
They not only provided personal care but
signposted to GP/District Nurses as necessary.
Would highly recommend to other potential residents.

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Review from John K (Partner of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my partner at Pelsall Hall several times a week for the last 5 years. I have always found the caring attitude of the staff to be exemplary and unwavering. The homely and friendly atmosphere is immediately apparent. It is very reassuring to know that one's loved one is in safe hands. Keep
up the good work.

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Review from David P (Husband of Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were always pleasant and helpful, nothing seemed to be too much trouble and they worked well in their teams regardless of which members of staff were on duty at any one time. As a daily visitor, I did not leave my own home wondering what to expect on arrival at Pelsall Hall and did not have
concerns or worries on departing at the end of my stay.
I was extremely pleased with the standard of care and attention that my wife received at Pelsall Hall and has done since her admission almost a year ago and I have no hesitation in recommending this home to anyone in need of social care.

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Review from Darren M (Friend of Resident) published on 16 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A friend of mine had been at Pelsall Hall for several years but recently passed away - I just wanted to say how grateful I was that he was cared for with the utmost dignity and respect right up to the last minute.
Staff could not have made his last years any happier and it was clear that he was 'loved'
Management
and staff are second to none and I will always remember Pelsall Hall as an excellent place, managed by real professionals who make it clear that residents are the priority - Staff extremely caring and nothing is too much trouble
The environment is like a 5* hotel, beautiful bedrooms etc.
I would recommend anyone looking for a care home visit Pelsall Hall.

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Review from Susan T (Niece of Resident) published on 13 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited the home and from the minute we walked in, we could tell how good it was going to be. The feelings we had were:
Staff were friendly, kind and helpful. So clean. Felt like we were entering a quality hotel on holiday. The Manager was so supportive and informative. Such a warm, friendly feeling
about the place. My uncle is so excited about living here.
There were good layouts in the communal areas so residents could interact with each other.

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Review from H C (Daughter of Resident) published on 26 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly staff. Very clean rooms. Outlook is good, secure.

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Review from F O (Daughter of Resident) published on 7 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely clean home, food choice good. Caring staff who work extremely hard, at times there could do with more staff. Pelsall Hall is safe and secure and residents are treated with dignity and care. The permeant staff really know their residents and how to meet their needs.

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Review from Richard W (Son of Resident) published on 18 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has become a recent resident at Pelsall Hall. I cannot speak highly enough of the outstanding care and kindness that she has been shown at this time. From the management team through to all the staff my family has been treated with great respect and compassion. The care that my mother has
received has been exceptional and delivered in a completely profession and caring way. The Home itself is clean and well presented and I am delighted with the standard of my mother's room. My mother has settled well and this is a tribute to the attention of the staff.


I would unhesitatingly recommend Pelsall Hall.


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Review from Michael E (Nephew of Resident) published on 20 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunty was admitted to Pelsall Hall in May 2010. Sadly she passed away in April this year. During her stay at Pelsall Hall she was made most comfortable. The staff were extremely kind and friendly, not only to her but also to ourselves. She was always well looked after to the highest standard. We
had no reservations that her needs were well attended to and I will always be forever grateful.

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Review from Liz (Daughter of Resident) published on 9 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pelsall Hall is a wonderful, caring and very homely place. From our first initial contact with Pelsall Hall just over 2 years ago, we knew this was the best place our mom could be. We have experienced lots of happy moments at the home with mom- there is always lots of family events going on. I.e. Christmas
shows, singers, animal visits, musical events, summer fair and bonfire night display. Everyone is always welcome. The care mom receives is fantastic and the attention shown by the staff to mom and all the other residents is genuine and comforting to see. After a spell in hospital in January 2016 we were so glad to be able to bring mom back home to Pelsall Hall where we know she is safe and well looked after.

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Review from P H (Son of Resident) published on 27 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pelsall Hall is to sum up in one word is "Brilliant" my father came here nine weeks ago. It is a great relief to know my father is here knowing, how well he is here. The home is spotless, the food great, great room always clean and tidy. When I see dad, he seems to improve on every visit looking calm
and relaxed. He is very well groomed and looks great! I think it is very important to know how good the staff are here, very kind, caring and helpful. As a family and on behalf of my dad "Thank you".

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Current Review Score: 9.8 (9.824)

Overview of Review Score

The Review Score of 9.8 (9.824) out of 10 for Pelsall Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.924 for Pelsall Hall is calculated as follows: ( (98 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 105 Ratings = 4.924

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Pelsall Hall is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (22)

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Meet the Team (7)

Wendy

Wendy Clifton

Job Title: Home Manager

Joined: 2019

Hello my name is Wendy Clifton and I am Home Manager at Pelsall Hall.


I aim to provide whole-person care by addressing the physical, emotional and spiritual needs of our residents. As a home we provide the highest quality of care in a secure, happy and homely environment. The care, comfort and well – being of the residents is of paramount importance to me and my team.


We hope to see you for a visit to Pelsall Hall.


Kirsty

Kirsty

Job Title: Deputy Manager

Joined: 2012

I started at Pelsall as a bank night carer over 8 years ago and I have worked myself up
to Deputy Manager. I really enjoy chatting with the residents, learning about their life
stories, activities and putting smiles on faces.


Andy

Andy Wilson

Job Title: Family Liaison Manager

Joined: 2019

I feel privileged to support and reassure both residents and their families with their journey when joining the Pelsall Hall community. When I’m not at work I love spending time with my partner and my dog Floyd or enjoying a round of golf.


Elaine

Elaine

Job Title: Senior Carer

Joined: 2015

I have worked in care for over 20 years and I find putting a smile on our resident’s faces and giving the best care possible very rewarding. It’s important for residents to feel included and assisted to make their own choices. When I am not working my hobbies include baking & decorating cakes, seeing my family and looking after my pets.


Becky

Becky

Job Title: Care Assistant

Joined: 2020

I have worked at Pelsall Hall just over 5 months and I have over 2 year’s experience within the care sector. I love working here and we have some amazing residents
and a great team. I enjoy having fun and doing activities ensuring that I put a smile on
our resident’s faces. Outside of work I enjoy spending time with my family and friends,
going for long walks and hairdressing.


Lynn

Lynn

Job Title: Head Chef

Joined: 2010

Working alongside a great team makes me love my job, I’ve worked at Pelsall Hall for 10 years. I enjoy creating meals for our residents, ensuring a variety of traditional home cooked nutritious meals are on offer. I enjoy walking, up-cycling furniture, Pilates and retail therapy!


Pam

Pam

Job Title: Bookkeeper

Joined: 2011

I have worked for Greensleeves Care for 9 years and really enjoy my role. It’s a varied and sometimes demanding job dealing with staffing, purchasing and residents. It gives me the opportunity to chat residents and get to know their families a little. Outside of work, I enjoy spending time with my family and my shih tzu named Lilly who tries to keep me fit.