Charnwood Residential Care Home

7 Finchfield Road, Finchfield, Wolverhampton WV3 9LS
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9.3 17 Reviews
  • Charnwood Residential Care Home, Wolverhampton
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Care Provided by Charnwood Residential Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 19 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Tracey Partridge (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (19)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Funding & Fees Guide for Charnwood Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Weekly Charges per Person
    • RESPITE Self-Funded Residential Dementia Care up to £750

  • These prices are only a guideline, please contact Charnwood to find out the exact price for your requirements
  • (these prices are only a guideline, please contact Charnwood Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Charnwood has no set visiting times, however, the home do request that meal times are respected and visitors try to avoid coming during these times.


  • Parking

  • Charnwood Residential Home has a small car park and some off road parking


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Charnwood Residential Care Home Reviews (17)

9.3

Charnwood Residential Care Home has a Review Score of 9.3 (9.255) out of 10, based on 12 reviews in the last 2 years. Over all time Charnwood Residential Care Home has 17 reviews.

Overall Experience

  • 9
  • 6
  • 2
  • 0
  • 0

Date Published

17
2
7
12
5

Review from Mick L (Brother of Resident) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleasant enough here.
Menus want reviewing.

Reply from Abbie Shaw, Marketing Officer at Charnwood Residential Care Home

Thank you for sharing your feedback about your experience at Charnwood. We appreciate your input and take all comments seriously. At our care home, we prioritise the well-being and satisfaction of our residents, particularly when it comes to nutrition and meals. We believe in empowering our residents to make their own choices while providing guidance, especially concerning their nutritional needs. All our meals are carefully planned to be nutritionally balanced, and we actively engage our residents to discuss their preferences.We understand the importance of revisiting and refining our menus to ensure they meet the diverse tastes and requirements of our residents. We kindly invite you to discuss your suggestions and any specific preferences directly with our home manager. Your input is invaluable as we continuously strive to enhance our residents' dining experience.


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Review from Karen C (Daughter of Resident) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mom has been here for a few years now. She seems content. The staff have been very caring and good with her and she is getting more mobile with the help of the carers and mixing with the other residents which is wonderful. Also joining in with some of the activities.

Reply from Abbie Shaw, Marketing Officer at Charnwood Residential Care Home

Thank you so much for taking the time to share your kind words regarding your mom's experience at Charnwood Residential Home. We are delighted to hear that your mom is content and that the staff have been caring and supportive during her time with us. It's wonderful to hear that she is becoming more mobile with the help of our carers, interacting with fellow residents, and partaking in our activities. Thank you once again for entrusting us with your mom's care.


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Review from Catherine H (Friend of Resident) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always pleasant.
My friend is always kept clean and well-fed.

Reply from Abbie Shaw, Marketing Officer at Charnwood Residential Care Home

Thank you for taking the time to share your feedback with us. We are delighted to hear that you find our staff to be always pleasant. Providing a warm and supportive environment for our residents is our top priority, and we are glad that your friend is kept clean and well-fed. We truly value your review and look forward to continuing to provide excellent care and service at Charnwood.


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Review from Meagan E (Daughter of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The care given is good. The home itself needs money to spend on it as its facilities are very basic. There needs to be more staff as the care team are always rushed. The meals are basic and there needs to be more variety. The manager tries hard to make things go smoothly but without enough staff, this
can be difficult. I would like to see staff in the sitting rooms, chatting and doing activities with the residents.

Reply from Tracey Partridge, Registered Manager at Charnwood Residential Care Home

Thank you for your kind feedback on the care provided to your mother. We're delighted it meets your expectations. We recognise our home's unique character due to its original design, which we feel adds warmth and avoids a clinical atmosphere. Currently, we're excited about updating some areas, including two lounges, and the garden enhancement is now complete. Our staff prioritises meaningful interactions with residents but also respects family time during visits. We offer daily activities to enrich our residents' lives, and we invite you to review the schedule in the dining room on your next visit. Participation is always optional. We're also transitioning to a new head chef and looking forward to introducing an updated menu soon. Thank you again for your review and recent visit, feedback is always a part of our continuous efforts to improve our services. Please feel free to reach out anytime with questions or concerns. My door is always open.


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Review from D C (Grandson of Resident) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly staff - patient, kind, and fun.
Always clean and tidy.
Overall positive energy and is a nice place to be.

Reply from Abbie Shaw, Marketing Officer at Charnwood Residential Care Home

Thank you so much for your kind words! Our team at Charnwood are dedicated to providing a welcoming and enjoyable environment for our residents. We are grateful for your appreciation and always aim to ensure that our home is a great place to be for everyone.


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Review from Maureen H (Niece of Resident) published on 11 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent home!
My mother was there for over 2 years from 2018 and was treated like one of the family.
The staff were wonderful, the food excellent and we were always welcome to visit whenever we wanted and for as long as we wanted to be there.
She was treated with respect throughout the time
she was there which included the early weeks of COVID-19 when she sadly passed away (not in any way due to Covid).
While my mother was there my aunt spent a month of respite care there and now that she is in need of 24-hour care has chosen to go back as a resident where she feels she has never been away and has been welcomed back by mainly the same staff who were there before.

Reply from Tracey Partridge, acting Manager at Charnwood Residential Care Home

Thank you for taking the time to submit your review. It's wonderful to hear that you're aunt feels so welcomed and has the familiarity of the same staff.


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Review from Trudy M (Niece of Resident) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a charming, warm, and caring residential home. We reached out to these ladies in a complete crisis, a member of staff first assessed my aunty followed by the Manager, who agreed they could help with my aunt's needs. From assessment to walking through the door, we knew the decision was right. My
aunt was settled into a room with a pretty view of the gardens, the sun shone through her window and we could hear the birds outside. Her furniture was very tidy and clean. We unpacked and again aunts' needs were met with What would you like to eat? We all joked we were staying for tea as it looked lovely. We've been many times now, myself and family and we have all commented on the home, its cleanliness, efficiency, and warm greeting. The staff updates you on any concerns, needs, and everything else in between. Which is a great comfort. The hairdresser has been and my aunty looked beautiful. Her clothes are clean and no one sits there with half their lunch down them! Highly recommend!

Reply from Tracey Partridge, Registered Manager at Charnwood Residential Care Home

Thank you, I'm so glad we were able to help. It's a pleasure to be looking after your aunt, she's a lovely lady. I will pass your comments on to the staff.


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Review from Susan A (Daughter of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came in for a short stay following a fall and was made to feel so welcome and looked after that she decided she would like to be a permanent resident when it became obvious that she would not be able to go home. The home itself is small and homely. There is always a welcoming atmosphere when we
visit.

Reply from Abbie Shaw, Marketing Officer at Charnwood Residential Care Home

Thank you for your kind review. We are pleased to hear that your mother felt welcome and well cared for during her stay with us. We are committed to providing a warm and inviting environment for all our residents and their families and look forward to continuing to provide exceptional care for your mother.


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Review from Jayne A (Daughter of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Charnwood for 6 months. In this period I am happy that she has been well cared for. All staff are friendly and approachable. The manager is always on hand to answer any questions or concerns we may have. Meals are always freshly prepared and look tasty. The home always looks
and smells clean and fresh. Mum is always well-presented and chooses what she would like to wear.

Reply from Abbie Shaw, Marketing Officer at Charnwood Residential Care Home

Thank you for your incredibly kind and lovely review, we are glad you are happy with the service that our home provides. I will ensure to pass on your kind review to our brilliant team at Charnwood.


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Review from Lynn M (Niece of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my aunt and was welcomed by the staff. The home was warm and cosy and residents were well cared for and dressed well and no odours in the home. The residents had all got drinks and had been given festive sweets. There was a hot meal which smelt appetizing. It was very pleasing and put your
mind at ease. Well done.

Reply from Tracey Partridge, Registered Manager at Charnwood Residential Care Home

Thank you for the glowing review, Lynn; it was a pleasure to welcome you on your visit.


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Review from S J (Niece of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My aunt has been living at Charnwood for two years. She enjoys the food and has a good relationship with her carers. My greatest criticism is that apart from a charity event that doubled as a celebration of my aunt's 100th birthday, I don't think there have been any activities this year. The residents
sit in two small lounges dominated by a tv.

Reply from Tracey Partridge, Manager at Charnwood Residential Care Home

Hi, thank you for your review, we do have regular activities however I can understand why you would think there aren't any as they do tend to happen on a morning when the residents are more receptive. we currently have Tai Chi once a month, chair exercises every 2 weeks, and exercise with Joab every 2 weeks, hand and nail care done weekly. Along with activities completed by care staff and RITA which is situated in the visitor's lounge, we do have a singer/ entertainer when budget permits, unfortunately, your aunt doesn't like to take part in the majority of activities and prefers to have a conversation with the staff and others.
If you would like to discuss it further please feel free to come and see me.


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Review from Ann A (Niece of Resident) published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Today we visited our aunt at Charnwood Residential Care Home. We found her in very good care, liked the home and likes staying there. The staff were extremely courteous and while visiting her we were offered a nice cup of tea and had our own little private room with just my husband and self. Would certainly
recommend the home without hesitation.

Reply from Tracey Partridge, Registered Manager at Charnwood Residential Care Home

Thank you for your review, we are glad you had a pleasant experience whilst visiting Charnwood.


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Review from Christina M (Daughter of Resident) published on 9 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are like family, the care needs of residents are paramount with care and full attention.
Rooms are small but comfy.
Diet or special needs are always attended to with care.
Cannot fault staff, especially during these bad times of pandemic and the resultant extra work of maintaining visitors
are all clear of any infections.
So content that my mother is receiving the care and affection she needs.

Reply from Tracey Partridge, Registered Manager at Charnwood Residential Care Home

Thank you for your wonderful compliment. We do pride ourselves on making the home as welcoming as possible whilst ensuring the residents feel like their at home.


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Review from K B (Daughter of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff all care about the residents they care for. I have witnessed numerous small incidents of kindness whilst visiting my mom. Nothing is too much trouble for them.

Reply from Tracey Partridge, Acting Manager at Charnwood Residential Care Home

I will pass on to the staff and if you feel we could make further improvements please let us know. Thank you for your feedback.


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Review from Pat B (Daughter of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always put residents' care and needs first. Everyone, residents and family, are treated with respect and they keep you informed about your relative. Activities are planned, such as the pub trip on 22 May, to give residents variety and interaction with others. Charnwood is a very comfortable and
calm home with a happy and friendly atmosphere. The staff feel like extended family and have given me peace of mind concerning Mum's care.

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Review from T B (Son of Resident) published on 4 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always welcoming and ready to help.
Mom is happy to be cared for by the team at Charnwood.

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Review from L B (Daughter-in-law of Resident) published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring, clean, proactive, responsive, responsible.
Homely environment, plenty of activities, nice garden.
The premises could do with some repairs (minor maintenance) and is clearly not purpose built.
Rooms are small, garden not easily accessible.

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Current Review Score: 9.3 (9.255)

Overview of Review Score

The Review Score of 9.3 (9.255) out of 10 for Charnwood Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.255 for Charnwood Residential Care Home is calculated as follows: ( (63 Excellents x 5) + (57 Goods x 4) + (16 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 141 Ratings = 4.255

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Charnwood Residential Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Feb 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Frequently Asked Questions about Charnwood Residential Care Home

What types of Care is Charnwood Residential Care Home registered for?

Older Person Care, Dementia, Respite Care & Learning Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Charnwood Residential Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Charnwood Residential Care Home have?

There are 19 Single Rooms.

What are the Facilities & Services at Charnwood Residential Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Charnwood Residential Care Home to the centre of Wolverhampton?

1.4 mile(s) as the crow flies, distance by road may be significantly further.