The Croft

20 Castlecroft Road, Finchfield, Wolverhampton WV3 8BT
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9.5 65 Reviews
  • The Croft, Wolverhampton
The Croft is a CQC-rated ‘Outstanding’ (March 2020) care home in Wolverhampton that provides round-the-clock residential care for older people, through dedicated staff who understand how worrying it can be to ensure your loved one is well taken care of.

As soon as they arrive, your loved one will become part of the family and a member of the friendly group of residents that staff care for.

They will receive constant care and attention, support and companionship whilst catering for their every need and personal tastes. It doesn't matter whether you're funded privately or by social services, you'll be welcome here.

The worry that your loved one may have little quality of life will no longer be a concern. At The Croft there’s always something to join in with or someone to chat to. Even if mobility is an issue, no one is ever stuck in their room, because a new lease of life beckons! There’ll always be a member of staff ready and willing to lend a supportive hand.

Whether on a long-term basis or respite care, a friendly atmosphere instantly puts everyone at ease. The Home often holds themed shows that involve singing to old favourites, something they find to be therapeutic and which further fuels the cheerful atmosphere. You can visit your loved one at any time, you’re always welcome and your input is encouraged to ensure the care staff exceeds your expectations.

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Care Provided by The Croft

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 24 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Croft Residential Ltd
  • Person in charge
  • June West (Manager)
  • Admission Criteria
    • Ages 49+
  • Room Information
    • Single Rooms (24)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for The Croft

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,300
  • (these prices are only a guideline, please contact The Croft to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

The Croft Reviews (65)

Total of 65, showing 1-20
9.5

The Croft has a Review Score of 9.5 (9.531) out of 10, based on 24 reviews in the last 2 years. Over all time The Croft has 65 reviews.

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Review from Karen Suzanne P (Daughter-in-law of Resident) published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has dementia. She has been a resident of The Croft for one year. The Croft have been amazing to her and to us as a family during this time. We cannot speak highly enough of the manager here and her team. My mother-in-law was 100 years old in October and celebrations were held for her
here and a cake made. The activities team made sure of that. Exemplary care throughout which gives us as a family so much peace of mind well done to everyone.

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Review from M M (Daughter of Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would just like to say I am very pleased with the service my mom has received since being in The Croft. The staff are very good and always there to help her and even to sit and have a chat with Mom.

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Review from J T (Daughter of Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for almost a year and has been very content at The Croft and always tells me she has no complaints. She especially enjoys activities and numerous trips out. The staff are all caring and attentive and The Croft has a very homely, happy ambience.

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Review from J D (Daughter of Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is like 'home from home'. The staff make the residents feel like part of a community. My mam has dementia and has thrived during the 3 years at the home, I can't thank the staff enough.

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Review from Robert L (Son of Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home, always plenty of staff around, so caring.
Lovely and clean and nothing is too much trouble.
Recommend highly.

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Review from William B (Resident) published on 12 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find The Croft excellent and helpful in every way.

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Review from A F (Respite Resident) published on 11 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It took me a couple of weeks to settle into The Croft, but as time passed, thanks to the support of the staff I began to feel comfortable and make friendships. The staff were all so patient and knew their jobs so well that it helped build my confidence. Many of them could multitask and help everything
ran smoothly. My room was kept clean and comfortable and the meals were good with generous servings. Visitors were welcomed. Our safety and security were important and when we needed medical attention I was confident I would be looked after promptly by appropriately qualified staff. The manager set high standards, the whole management team were seen around the home constantly. They were approachable, experienced, kind and friendly. If I have to spend time in a residential home in the future, The Croft would be my choice without a doubt, especially as attention was given to our minds through the afternoon activities, which I enjoyed a lot.

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Review from Terry W (Son of Resident) published on 9 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Early days yet of mum's care but up to now, general consensus is good.

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Review from K D (Daughter of Resident) published on 9 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is being very well cared for by the staff, they are all very kind and approachable. The food is excellent, since my dad has been here his health has improved dramatically. It was easily arrange for my dad to come here and short notice for respite.

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Review from A H (Daughter of Resident) published on 6 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Croft provides excellent care for my Father. The staff are always busy but responsive to residents and relatives.
In my opinion, we are very lucky to have found such a fabulous home. My Father is very happy here as he is always stimulated by the varied programme of activities provided (something
different every day).
The staff takes care to learn about the interests of residents and tailor care and activities accordingly.

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Review from Peta W (Resident) published on 6 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy here. I have been here for 3 years and have no complaints. The staff are excellent, and look after us very well.

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Review from C C (Daughter of Resident) published on 2 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Croft is a comfortable and cosy care home. The rooms are warm and homely and are decorated perfectly for the residents. The staff are always friendly and helpful. My mother is given a soft diet and the meals I have seen for the residents look fairly good.

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Review from Maria G (Niece of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at The Croft are pleasant and welcoming. The care workers I encounter on visits to my aunt are patient and caring. The standard of my aunt's room is barely satisfactory by modern-day expectations, especially when her fees are taken into account. The food is good and the home is very clean.
My aunt is very independent and doesn't require the level of care other residents receive but it frustrates her not knowing whether her fees are fair.

Reply from Pete Saini, Owner at The Croft

Thank you for your kind feedback regarding the staff team here at The Croft. Please be advised that we do have a complaints procedure at the home where you can raise any issues directly with our management team. We will be only too happy to address your feedback regarding your aunt's bedroom. With regard to our fees, costs are based on the level of care required, however, we will be in touch personally to answer your query regarding your aunt's care plan and associated fees. Thank you again for taking the time to leave a review.


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Review from C K (Nephew of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My elderly (94-year-old) aunt has been in The Croft for a few months and I am very pleased with the care and support she is receiving. The home has all the necessary facilities, is well run and the staff are wonderful. Moving into the home has been a difficult transition for my (widowed) aunt who had
been living independently in her own home for the past 30 years. However, she is happy in her new surroundings and full of praise for how she's being cared for, which is what matters, most to her family and friends. Thank you!

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Review from Anita W (Daughter of Resident) published on 24 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best asset of The Croft is the staff who are always kind and treat my mum with care and dignity. The food is always of high quality and my mum really enjoys it. Rooms are always clean and looked after, the cleaning staff are excellent, especially one in particular. There is a great variety of activities
that she could participate in. The events such as the Summer Fayre are always very good and well organised.

Reply from Pete Saini, Owner at The Croft

Thank you for taking the time to leave a review for The Croft. Your feedback is most appreciated.


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Review from B H (Sister-in-law of Resident) published on 23 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been in The Croft for the past 18 months. As a family, we are very happy with the care and feel we can relax and know she is in good hands.

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Review from K S (Granddaughter of Resident) published on 20 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff members at Croft are so warm and welcoming. The manager is amazing every step of the way she is always available reassuring and very warm. The home itself is beautiful its got a very homely feel to it. My grandmother always enjoys the activities that are put on regularly. The meals offered
are always fresh and if my grandmother doesn't want to eat what is available an alternative is made. My grandmother always looks happy, clean and fresh. When we visit she always speaks highly of the staff.

Reply from Pete Saini, Owner at The Croft

Thank you for your review. We will be sure to pass your kind feedback on to our staff team.


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Review from M F (Resident) assisted by family/friend published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that my room needs updating (curtains particularly). I am happy living at the Croft - carers are kind and friendly but sometimes the constant change of staff is a concern.l

Reply from Pete Saini, Owner at The Croft

Thank you for your kind feedback regarding our staff team here at The Croft. Occasionally some members of the team realise that care work isn't their vocation as it can be a demanding role, however, we are fortunate to employ a number of long-serving staff members who have helped to build our reputation for delivering a high-quality service. Please be assured that new curtains and refurbishment of your room have been included in our home development plan. Thank you again for taking the time to leave us a review.


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Review from J C (Son of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally very good. Like many care homes, they have been short of staff at times. Excellent outdoor space for the summer.
Staff very friendly and helpful. Problems are sorted out in good time. A good supply of books to read.

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Review from K C (Son of Resident) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found that staff are very friendly and accommodating, although they are very busy and sometimes things don't get done when promised. Mum is generally looked after well and her specific needs are looked after. In my experience, the home is a good place to be.

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Current Review Score: 9.5 (9.531)

Overview of Review Score

The Review Score of 9.5 (9.531) out of 10 for The Croft is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.531 for The Croft is calculated as follows: ( (177 Excellents x 5) + (86 Goods x 4) + (21 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 286 Ratings = 4.531

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Croft is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Mar 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about The Croft

What types of Care is The Croft registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Croft provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Croft have?

There are 24 Single Rooms.

What are the Facilities & Services at The Croft?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Croft to the centre of Wolverhampton?

1.9 mile(s) as the crow flies, distance by road may be significantly further.