The Croft

20 Castlecroft Road, Finchfield, Wolverhampton WV3 8BT
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9.5 65 Reviews
  • The Croft, Wolverhampton
The Croft is a CQC-rated ‘Outstanding’ (March 2020) care home in Wolverhampton that provides round-the-clock residential care for older people, through dedicated staff who understand how worrying it can be to ensure your loved one is well taken care of.

As soon as they arrive, your loved one will become part of the family and a member of the friendly group of residents that staff care for.

They will receive constant care and attention, support and companionship whilst catering for their every need and personal tastes. It doesn't matter whether you're funded privately or by social services, you'll be welcome here.

The worry that your loved one may have little quality of life will no longer be a concern. At The Croft there’s always something to join in with or someone to chat to. Even if mobility is an issue, no one is ever stuck in their room, because a new lease of life beckons! There’ll always be a member of staff ready and willing to lend a supportive hand.

Whether on a long-term basis or respite care, a friendly atmosphere instantly puts everyone at ease. The Home often holds themed shows that involve singing to old favourites, something they find to be therapeutic and which further fuels the cheerful atmosphere. You can visit your loved one at any time, you’re always welcome and your input is encouraged to ensure the care staff exceeds your expectations.

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Care Provided by The Croft

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 24 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Croft Residential Ltd
  • Person in charge
  • June West (Manager)
  • Admission Criteria
    • Ages 49+
  • Room Information
    • Single Rooms (24)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for The Croft

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,300
  • (these prices are only a guideline, please contact The Croft to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

The Croft Reviews (65)

Total of 65, showing 21-40
9.5

The Croft has a Review Score of 9.5 (9.531) out of 10, based on 24 reviews in the last 2 years. Over all time The Croft has 65 reviews.

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Review from A N (Son of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at The Croft since 2016. He has always been treated with dignity and respect by the excellent staff. As a family, we have always been contacted by The Croft if any issues arise regarding my father's care so we are always confident that he is very well cared for.

Reply from Pete Saini, Owner at The Croft

Thank you for your kind feedback regarding the care provided by our care team at The Croft. It has been a pleasure caring for your father during his time living at our home.


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Review from Nicola P (Daughter of Resident) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a warm, friendly, family atmosphere.
Very personal home from home where everyone is 'treated with kindness' and care in a very pleasant environment.
Super food and immaculately clean and well-maintained.

Reply from Pete Saini, Owner at The Croft

Thank you for your review. Our staff team will be most pleased to hear your kind feedback.


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Review from D N (Son of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring and attentive staff.

Reply from Pete Saini, Owner at The Croft

Thank you for taking the time to leave us a review. Our staff team will be most pleased to read your feedback.


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Review from I W (Son of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very friendly, helpful and caring. (All staff including management). Home we feel needs updating and money spending on it (especially the resident's rooms). The garden is nice but needs attention to detail, i.e. weeds.
The entertainment team is very good, communication is very good. The
social media page is excellent. Very homely feel and residents seem happy.

Reply from Pete Saini, Owner at The Croft

Thank you for your kind feedback regarding our staff team here at The Croft. We have an ongoing development plan for the home which includes all areas, and we have recently invested in new double glazing throughout the premises. Our gardener also visits the home weekly attending to the garden so that it's an enjoyable space for our residents and their families. Thank you again for taking the time to leave us a review.


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Review from Rachel D (Daughter of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother has been a resident at The Croft since October 2021. The day we arrived with Mum I was expecting to be greeted by a Manager to welcome Mum. I felt we were very much left to our own devices. Mum felt very vulnerable. Eventually mum settled. The staff have always been caring, pleasant and respectful,
the staff know Mum very well. Mum enjoys having the hairdresser. I appreciate the phone calls when there are any changes in Mum's medication or health. Mum's room is always clean and tidy, and the laundry is done so quickly. Mum always looks clean and fresh. There is a lovely homely feeling as you enter The Croft. The activities that are on offer are a great way of keeping Mum active and stimulated. Mum has a variety of foods which she enjoys. On my visits staff always welcome me by name and I see how caring they are towards all residents. I am very happy that Mum is in good hands.

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Review from N D (Son of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, always caring and helpful. Warm friendly atmosphere and homely. Building is a little tired in places and could do with a lick of paint and whilst there is some updating progress on this is slow. I understand the food is reasonable. There’s a mix of medical conditions so conversations
with others can be limited in our experience. Overall the home is comfortable, warm and friendly and the staff are excellent.

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Review from J H (Daughter of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been well looked after since moving to The Croft at the end of August 2020. Firstly, let me say that it is difficult to gain a true impression of the home against all the restrictions of Covid. I do feel that the staff have done their best under extreme circumstances, but I would have
liked more communication from the home/owner during the lockdown. Regular emails would not have been difficult. There have been many inconsistancies in information regarding testing and rules, depending on whom one speaks to. I feel better training is needed in this. A broken window in my mother's room remains unrepaired since she moved into the room several months ago.

Reply from The Croft, Proprietor at The Croft

Thank you for your review. It has indeed been a very difficult period of time due to the ongoing COVID pandemic. The core focus for care providers has been to ensure the safety of residents and care staff. We take on board your feedback regarding communication from the home and will be providing more frequent updates to families, based on guidance from the Local Authority. The damaged window has been scheduled for repair and we have ensured that the existing window does not affect the safety of people occupying the room in the meantime. Thank you again for taking the time to leave a review for The Croft.


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Review from W A (Sister of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I base my opinion on what I have experienced. Due to corona lockdown, I have only seen external areas and visiting rooms. I find these areas very pleasant, I would say they are safe and the staff are very friendly and helpful. My sister has been here around nine months now and I would say her wellbeing
has improved greatly. Now the lockdown is over, I am hopeful that things will get even better.

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Review from Lesley R (Daughter of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came into the care home in March 2019. We had already checked out other care homes and The Croft was superior in all aspects. We likened The Croft to a hotel with its finishes and general maintenance. The care my father receives is second to none and the staff have all gone out of their way to
ensure he is looked after and gets all his needs, relating to medication and meals etc. We could not rate this home any higher.

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Review from C H (Daughter of Resident) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Croft is an excellent home that provides very good care to the residents. The staff are very friendly and helpful. Every experience has been positive.

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Review from A G (Daughter of Resident) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault The Croft in any way. Throughout Covid, they have shown care, dedication and professionalism. They are a great team who have shown Mum love and care to the highest standard.

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Review from Nigel C (Son of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. Staff are attentive, professional and caring. Food is very good, varied and plentiful. Pleasant surroundings with nicely decorated rooms. Senior staff and management are professional, organized and diligent. My mother has been well cared for during difficult times. It's reassuring
to know that she is in good hands.

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Review from L S (Mother-in-law of Resident) published on 4 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited the above home yesterday, under restrictions, everything had been arranged in a safe professional way and all PPE was waiting on the table for my use. My mother-in-law was very pleased to see me as I had not seen her face to face since March. The only downside was that she couldn't hear me
very well through the glass but we still had an enjoyable half-hour.

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Review from P S (Friend of Resident) published on 4 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in many care homes over the years. I can say this is best. The staff are wonderful very pleasant and caring, nothing is too much trouble for them. My friend has been in the home for 3 years and is very happy and settled. There is never any smell at all my friend is always clean. Her room
is very clean, the staff bend over backwards to every need. The food is excellent. My friend looks very well indeed.

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Review from B H (Daughter of Resident) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at The Croft cares so much about the residents and always show warmth and genuine compassion. This has been a horrendous year for us all but all the residents have been kept safe and cheerful and we as a family have had regular updates.

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Review from Cathy (Daughter of Resident) published on 23 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at the Croft since February and is completely happy and at home there and wouldn’t want to be anywhere else. The staff are wonderful, nothing is too much trouble. Being a small care home, it’s very personal and all the residents know each other and the staff. The rooms are spacious
yet cosy and the communal areas are comfortable and homely. I would highly recommend the Croft.

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Review from Steve (Power of Attorney of Resident) published on 23 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have seen many residential care homes and the Croft is one of the best. Choice of care home depends to some extent on needs and individual preferences and how individuals will fit in with other residents. Time was taken to consider this and our friend has developed well socially. Undoubtedly this
is also down to the excellent caring staff.

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Review from Patricia K (Daughter of Resident) published on 23 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Croft is well managed and a beautiful and very clean (in looks and smell) care home. It is home from home with lovely furniture and decor. The staff are professional, caring and very friendly. My mother gets the very best care and is treated with respect and dignity. The lines of communication are
always open on a daily basis and I am consulted on my mother's care regularly. The food looks wonderful and my Mom has put weight on which she needed to. In the summer the residents were out in well-kept gardens enjoying the sunshine. When activities were not restricted due to Covid-19 there were many opportunities for Mom to join in and it was lovely to see her dancing to the D-day celebrations there. On my visits, the staff welcome me and are friendly and I notice how well all residents are treated.

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Review from Linda A (Daughter of Resident) published on 20 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at The Croft looked after my mother for the last couple of weeks of her life, they took her in as an emergency admission on a Sunday afternoon.
Nothing was too much for the staff, my mother received outstanding care and nursing.
They organised a special bed, called in the hospice nurses
immediately and did everything they possibly could to help Mum!
They were caring, professional, proactive as she deteriorated; calling in any and all specialist care as and when required.
When she arrived at The Croft, my Mum was distressed, disorientated and very anxious. The Croft staff went out of their way to make Mum comfortable, relaxed and calm.
The staff here are simply amazing, they do a fantastic job.
They even looked after her family, myself included making us feel welcome whenever we arrived to be with Mum.
I will be forever grateful to ALL the staff at The Croft.
Thank you.

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Review from D G (Brother of Resident) published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent residential home.

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Current Review Score: 9.5 (9.531)

Overview of Review Score

The Review Score of 9.5 (9.531) out of 10 for The Croft is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.531 for The Croft is calculated as follows: ( (177 Excellents x 5) + (86 Goods x 4) + (21 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 286 Ratings = 4.531

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Croft is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Mar 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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