The Croft

20 Castlecroft Road, Finchfield, Wolverhampton WV3 8BT
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9.5 65 Reviews
  • The Croft, Wolverhampton
The Croft is a CQC-rated ‘Outstanding’ (March 2020) care home in Wolverhampton that provides round-the-clock residential care for older people, through dedicated staff who understand how worrying it can be to ensure your loved one is well taken care of.

As soon as they arrive, your loved one will become part of the family and a member of the friendly group of residents that staff care for.

They will receive constant care and attention, support and companionship whilst catering for their every need and personal tastes. It doesn't matter whether you're funded privately or by social services, you'll be welcome here.

The worry that your loved one may have little quality of life will no longer be a concern. At The Croft there’s always something to join in with or someone to chat to. Even if mobility is an issue, no one is ever stuck in their room, because a new lease of life beckons! There’ll always be a member of staff ready and willing to lend a supportive hand.

Whether on a long-term basis or respite care, a friendly atmosphere instantly puts everyone at ease. The Home often holds themed shows that involve singing to old favourites, something they find to be therapeutic and which further fuels the cheerful atmosphere. You can visit your loved one at any time, you’re always welcome and your input is encouraged to ensure the care staff exceeds your expectations.

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Care Provided by The Croft

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 24 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Croft Residential Ltd
  • Person in charge
  • June West (Manager)
  • Admission Criteria
    • Ages 49+
  • Room Information
    • Single Rooms (24)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for The Croft

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,300
  • (these prices are only a guideline, please contact The Croft to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

The Croft Reviews (65)

Total of 65, showing 61-65
9.5

The Croft has a Review Score of 9.5 (9.531) out of 10, based on 24 reviews in the last 2 years. Over all time The Croft has 65 reviews.

Overall Experience

  • 48
  • 17
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Date Published

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Review from S H (Son of Resident) assisted by family/friend published on 10 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As you can see from the ratings below I am generally happy with the care my mother is receiving, however, I am concerned by the recent high turnover of staff. Retention at the home has previously been good and a bonus to ensuring a consistent standard of care and service to the residents. Only time
will tell if the staff changes will have a positive or negative impact.

Reply from Pete Saini, Proprietor at The Croft

Thank you very much for taking the time to review our home.


Your input and the feedback from all of our residents is very important to us, as we want expectations to be met as far as possible.


Retention of our staff has always been very stable and a credit towards offering consistent levels of care. Recently a small number of people have left our employment due to retirement after many years of service, or to pursue careers in other industries. As a result we have recruited new team members who are as caring as they are qualified to ensure that we maintain our very high standards.


Thank you again for submitting your review.


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Review from V S (Daughter of Resident) published on 20 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care home very inviting, the staff are very efficient and caring to residents and family.

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Review from Sarah M (Daughter of Resident) published on 9 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is looked after extremely well and it is a huge relief to my family that she is being cared for so well. She has Alzheimer's disease and I cared for her at home for three years until her disease progressed to the stage where it was not possible to care for her at home properly any longer.
The Croft is a beautiful home, tastefully decorated and kept immaculate, with extra touches such as proper table napkins and flowers on the dining room tables which reinforce the home away from home atmosphere. It reduces my sadness to visit my mother in such lovely surroundings. The staff are exceptional. They are always polite and helpful, professional and caring. The Manager deserves a special mention. She is kind, efficient and professional and always finds time to chat and advise if asked.

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Review from Jan B (Daughter of Resident) published on 7 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at The Croft for six years, she is now nearly 97, initially she was mentally alert and joined in activities, unfortunately she now has dementia and is unwilling to participate in much. Throughout and to date her care has been exemplary she is treated with dignity and kindness and
I happy living there. The home is clean and welcoming, fresh flowers and pleasing décor, several communal rooms, lounge, library and inglenook, with a lovely garden with seats a summer house and gazebo visitors are welcome at any time.

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Review from Iris T (Resident) published on 1 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home, its very good, excellent. Food is good, hot and tasty. I'm allowed to have my own personal belongings which makes it homely for me. The gardens are colourful and pleasant but the pool has been neglected. To stop me getting bored I read, listen to music. Activities are very good inside the
home and I really enjoy going out visiting places every week with the staff. The care staff are good to me, caring and compassionate. When I press my call button they come fairly quickly.

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Current Review Score: 9.5 (9.531)

Overview of Review Score

The Review Score of 9.5 (9.531) out of 10 for The Croft is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.531 for The Croft is calculated as follows: ( (177 Excellents x 5) + (86 Goods x 4) + (21 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 286 Ratings = 4.531

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Croft is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Mar 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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